The GenAI Summit Podcast

What does it actually take to move from isolated AI pilots to enterprise-wide transformation? In this episode, Accenture's Ioanna Chini, Associate Director for Financial Services at Accenture Greece, sits down with Harry Margaritis, Group Chief Operating Officer of Piraeus Bank, to unpack the story behind one of the most significant AI partnerships in Greek banking: the launch of a dedicated AI Hub, built together with Accenture and powered by Anthropic.Key topics include:The move from individual AI deployments to a unified, enterprise-level AI HubWhy 8 out of 10 Piraeus AI pilots made it to production, and what that says about the bank's approachHow agentic AI is reshaping banking processes, from onboarding to compliance to risk managementWhy Anthropic, and what responsible AI architecture looks like in a highly regulated environmentWe also go deep on the people side of transformation:Why the AI Hub is a joint initiative between the COO and the Head of HR, and what that signalsWhat Ms. Chini actually sees when AI enters teams: not fatigue, but enthusiasm, and where the resistance really hidesHow blended business-technical teams are becoming the new operating modelWhat curiosity looks like as a hiring criterion, and why it matters more than everHarry Margaritis shares Piraeus' north star: becoming a fully AI native bank by 2030, and what that means in practice, milestone by milestone. Ioanna Chini reframes what success looks like for Accenture in this partnership: not delivering a system, but building a talent pool that is truly integrated into the organization.Finally, we reflect on the bigger picture:Why "AI everywhere" is a vision, not a strategy, and how to close the gapWhat will always remain human, no matter how far agents advanceWhether the Greek banking sector can leapfrog, and why the window is nowThis episode is for anyone building or navigating AI transformation inside a large organization, whether you are in banking, enterprise technology, or simply trying to understand what it takes to move from pilot purgatory to real, structural change.Learn more about Enterprise AI, the GenAI Adoption playbook in Financial Services, Transformation Management for AI at Scale, in the upcoming 5th GenAI Summit, which will take place in November 16, at Stavros Niarchos Foundation Cultural Center.https://www.genaisummitseeurope.com/Stay connected with GenAI Summit:LinkedIn: ⁠https://www.linkedin.com/showcase/genai-summit/⁠Instagram: ⁠https://www.instagram.com/genaisummit/⁠TikTok: ⁠https://www.tiktok.com/@genai_summit⁠Facebook: ⁠https://www.facebook.com/genaisummitseeurope/?locale=el_GR⁠Youtube:⁠https://www.youtube.com/@GenAISummit