Insights from recent episode analysis
Audience Interest
Podcast Focus
Publishing Consistency
Platform Reach
Insights are generated by CastFox AI using publicly available data, episode content, and proprietary models.
Total monthly reach
Estimated from 4 chart positions in 4 markets.
By chart position
- 🇦🇺AU · Marketing#8730K to 100K
- 🇬🇧GB · Marketing#1345K to 30K
- 🇰🇪KE · Marketing#2910K to 30K
- 🇸🇦SA · Marketing#823K to 10K
- Per-Episode Audience
Est. listeners per new episode within ~30 days
24K to 85K🎙 ~2x weekly·57 episodes·Last published 4w ago - Monthly Reach
Unique listeners across all episodes (30 days)
48K to 170K🇦🇺59%🇬🇧18%🇰🇪18%+1 more - Active Followers
Loyal subscribers who consistently listen
19K to 68K
Market Insights
Platform Distribution
Reach across major podcast platforms, updated hourly
Total Followers
—
Total Plays
—
Total Reviews
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* Data sourced directly from platform APIs and aggregated hourly across all major podcast directories.
On the show
Recent episodes
Why Only 13% of Firms Feel Ready to Scale – with Manish Kapur & Rich Brett
Apr 21, 2026
48m 08s
5 ops events. 8 weeks. Zero excuses. RSVP now!
Apr 9, 2026
2m 14s
6 Ops Changes That Took This Business from Scrappy to Scalable – with Alex Bodini
Mar 31, 2026
51m 22s
Why Ops Is Really About Culture (Not Just Process) with Nicky Russell
Mar 10, 2026
27m 36s
Live event: Run like you're looking to sell, 19 March
Mar 4, 2026
1m 19s
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| Date | Episode | Description | Length | ||||||
|---|---|---|---|---|---|---|---|---|---|
| 4/21/26 |  Why Only 13% of Firms Feel Ready to Scale – with Manish Kapur & Rich Brett | The data is in – and it's not pretty. After surveying 303 agencies and consultancies through the Business Maturity Quiz, we've launched The Maturity Gap Report, revealing just how wide the gap really is between the firms where operations is a strength and everyone else. In this episode, Harv is joined by operations consultant Manish Kapur and FinOps expert Rich Brett to walk through the headline findings – and what they actually mean for the way your business is run. Here are a few of the... | 48m 08s | ||||||
| 4/9/26 | 5 ops events. 8 weeks. Zero excuses. RSVP now! | Five events. Eight weeks. Zero excuses. If you're in ops, finance, or senior leadership at an agency or consulting firm – Harv runs through five upcoming events worth getting in your calendar right now. From the Maturity Gap Webinar (where the findings from the business maturity quiz finally get revealed) to the FinOps Conference, two intimate Handbook Breakfast Sessions in London, and – for the first time ever – a Breakfast Session in Manchester. Register as follows: 1️⃣ The Maturity Gap Web... | 2m 14s | ||||||
| 3/31/26 |  6 Ops Changes That Took This Business from Scrappy to Scalable – with Alex Bodini | Growing a professional services business often starts the same way: scrappy teams, generalists wearing multiple hats, and a lot of momentum driven by energy rather than structure. In this episode of The Handbook, Harv sits down with Alex Bodini, CEO of Spin Brands, to unpack how Spin evolved from a grassroots social media shop into a multi-entity group of 100+ people. Rather than waiting for a crisis to force change, Alex and his co-founder made a conscious decision to professionalize the bus... | 51m 22s | ||||||
| 3/10/26 |  Why Ops Is Really About Culture (Not Just Process) with Nicky Russell | The work we produce gets all the attention. But the real question is: what’s happening behind the scenes that makes that work possible? In this episode of The Handbook, Harv sits down with creative operations expert Nicky Russell, co-founder of WDC, We Deliver Change, and chair of the Creative Operations Summit in London. Together they explore the discipline of creative ops – the systems, culture, and leadership required to help creative teams do their best work. What starts as a conver... | 27m 36s | ||||||
| 3/4/26 |  Live event: Run like you're looking to sell, 19 March | Have you heard of The Handbook: Breakfast Sessions? These are intimate breakfast roundtables where we dive into big operational topics with leaders from forward-thinking agencies and consultancies. The next one is coming up on 19 March in London, and the theme is: Run like you’re looking to sell. Even if you’re not. I’ll be joined by Dom Hawes. Dom has led 11 acquisitions and scaled his marketing services group to £22m in just 30 months, so he’s seen first-hand what makes a business attractiv... | 1m 19s | ||||||
| 2/24/26 |  From 11% to 43% Net Profit – Fixing the Fundamentals with Robert Patin | Your numbers might look healthy. Revenue’s up. Projects are flowing. The pipeline feels… fine. But underneath? Margins are eroding. Cash is tighter than you’d like. And no one’s totally confident in the data they’re using to make decisions. In this episode of The Handbook, Harv Nagra sat down with finance and business ops advisor Robert Patin to unpack what’s really going on beneath the surface of many professional service businesses right now – and why operational maturity is the difference ... | 42m 44s | ||||||
| 2/3/26 |  5 AI Guardrails COOs Need to Put in Place Today with Sharon Toerek | AI is moving fast in professional services firms. And while most conversations focus on efficiency gains and new tools, the harder questions are around risk – ownership, liability, and what happens when AI use goes wrong. In this episode of The Handbook, Harv Nagra is joined by Sharon Toerek, a leading expert on IP and legal risk in the creative and consulting space, to unpack what AI really changes for operations leaders – and what needs to be in place to protect your business Here’s w... | 39m 05s | ||||||
| 1/13/26 |  The 8 Systems Every COO Needs to Scale with Jason Swenk | Most service businesses don’t stall because of a lack of talent or ambition. They stall because the business quietly outgrows the systems it was built on. In this episode of The Handbook, Harv Nagra sits down with Jason Swenk – agency founder turned advisor who’s spent two decades helping agencies and consultancies scale with more confidence and less chaos. After building and selling his own eight-figure agency, Jason codified the patterns he kept seeing into an eight-system framework f... | 42m 41s | ||||||
| 12/17/25 | One Question Before the Break – What Should We Tackle Next? | A short one to close out the year! 🎁 No frameworks. No deep dives. Just a genuine thank you. Whether you found The Handbook last week or you’ve been listening since episode one, I wanted to reflect on the year and say how much I appreciate you making time for the show. This year I’ve had the chance to sit down with brilliant operators and leaders across agencies and consultancies, covering people, process, tools, data, and growth – all anchored by one belief: operational maturity is what lets... | 2m 02s | ||||||
| 12/9/25 |  Ops Quickie: Fixing the Sales-to-Delivery 'Black Hole' | Ops Quickies – snackable episodes on tech, tools, and systems. 🍿 "Ballpark" is a dangerous word. Especially when Sales sells the dream, and Delivery is left living the nightmare. In this Quickie, Harv shares a real story from a consulting session with a 100+ person agency. They had the headcount and the revenue, but behind the scenes? It was pure chaos. We're talking manual spreadsheet reconciliation, "remembering" to log expenses, and invoicing based on memory rather than milestones. Harv br... | 2m 52s | ||||||
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| 12/2/25 |  Scaling Effort, Not Results? This is your wake-up call – with Michael Wark | When your business feels busy but the numbers don’t back it up, something’s off. Agencies and consultancies often confuse effort with progress – and today’s guest has the data to prove it. In this episode of The Handbook, Harv Nagra sits down with fractional CFO and Trimline founder Michael Wark to unpack why so many service businesses hit revenue ceilings, run on thin margins, and stay stuck in that exhausting cycle of over-servicing. If you’ve ever wondered why more clients and more staff d... | 35m 19s | ||||||
| 11/18/25 |  Ops Quickie: AI isn't the threat. Flying blind is. | Ops Quickies – snackable episodes on tech, tools, and systems. 🍿 Flat demand, tighter budgets, squeezed margins. And AI is adding uncertainty on top of it all. But the real risk? It’s flying blind. If you don’t know what’s profitable, where time’s going, or what’s around the corner, every decision is a gamble. In this Quickie, Harv lays out how visibility and control de-risk your business – and why data beats gut feel when markets wobble. When the foundations are tight, AI b... | 2m 23s | ||||||
| 11/11/25 |  How to Run Annual Planning Like a CFO (Even If You’re Not One) with Adam Cooper | Most teams treat annual planning like a spreadsheet exercise. Finance builds the numbers. Everyone else nods along. Then the plan gets filed away until next year. But real planning isn’t about producing a static budget – it’s about creating a rhythm that connects finance, operations, and delivery all year round. In this episode of The Handbook: The Ops Podcast, Harv sits down with Adam Cooper, founder of ACC Finance Solutions and host of The Fractional CFO Show, to unpack how finance can beco... | 35m 16s | ||||||
| 10/28/25 |  Ops Quickie: PSA vs ERP – Same Same...or Totally Different? | Ops Quickies – snackable episodes on tech, tools, and systems. 🍿 So many acronyms, but what do they mean!? This one’s for anyone wondering: what’s the difference between a PSA and an ERP? And which one does your business actually need? Harv breaks down how both systems bring your operations together – but are built for completely different worlds. ERPs power product-based businesses with inventory, supply chains, and manufacturing. PSAs, like Scoro, are built for servic... | 1m 23s | ||||||
| 10/21/25 |  Beyond Experiments: What It Really Takes to Operationalize AI with Luke Alexander | AI has stopped being a side project – it’s rewriting the rules of how professional services businesses operate – and – stay competitive. Luke Alexander, Chief Digital & AI Officer at Four, has led an ambitious AI transformation in his business. From rolling out Microsoft Copilot across 300+ staff to launching client-facing AI services, Luke’s approach to embedding AI is bold, practical, and refreshingly human. In this episode, Luke and Harv unpack what it really takes to move from AI expe... | 56m 30s | ||||||
| 10/7/25 |  Ops Quickie: MCP – the Missing Link Between Ops & AI? | Ops Quickies – snackable episodes on tech, tools, and systems. 🍿 This one’s for anyone curious about the next big shift in how AI connects with the tools you already use: MCP. Model context protocol. Harv breaks down what it is (a universal connector for AI), why it matters for ops leaders, and how it could turn your favourite LLM into the control center for your business systems. He also shares how Scoro’s new MCP server unlocks practical (and pretty mind-blowing) use cases – like summari... | 3m 13s | ||||||
| 9/30/25 |  Becoming Better Ops Leaders: Lessons from Operations Nation | Ops isn’t just about keeping the lights on anymore. As Aušrinė Keršanskaitė, co-founder of Operations Nation, puts it – today’s ops leaders are expected to drive growth, protect culture, and build resilience. And if you’ve ever felt like the “glue” holding everything together without always getting recognition, this one will hit home. In this episode of The Handbook: The Operations Podcast, Aušrinė joins Harv to talk about the evolution of operations, the community she’s built for ops leaders... | 30m 31s | ||||||
| 9/16/25 |  Ops Quickie: When your stack starts to crack 😬 | Ops Quickies – snackable episodes on tech, tools, and systems. 🍿 This one’s for anyone who’s ever looked at their jumble of spreadsheets and apps and thought: “Is this normal?” Harv explains why the state of your tech stack is actually a mirror of your business maturity – from The Chaotic Era where everything’s buried in spreadsheets and copy-paste is your main 'process', through The Stable Era where processes click into place, and up to The Data-Driven Era where your systems finally give y... | 2m 32s | ||||||
| 9/9/25 |  Lessons From Scaling $750k to $25m with Lindsey Head | Touch the same piece of information more than twice – fix the workflow. That’s the kind of CFO-meets-COO thinking we get into in this episode of The Handbook, where Harv sits down with Lindsey Head to connect the dots between finance, ops, tech, and people – and what really changes when you standardise how the business runs. Lindsey helped scale a PR agency from 5 to 125 people and $750k to $25m in revenue, leading finance, ops, HR, tech, legal and M&A along the way – so she’s seen ... | 39m 41s | ||||||
| 8/26/25 |  Ops Quickie: What ERA is your business in? Find out here! | Ops Quickies – we're back with another snackable episode. 🍿 This one’s for anyone who’s ever wondered: Is my business actually set up to scale – or are we just surviving? Harv breaks down: 👉🏽 Why business maturity matters 👉🏽 What it really means (hint: it’s not about headcount or revenue) 👉🏽 Why most service businesses get stuck at the early stages 👉🏽 And how you can quickly benchmark where you stand today... Harv's launched a business maturity quiz to help you see where your business sits ac... | 2m 30s | ||||||
| 8/19/25 |  How to Scale Smarter: Productizing Value with Brian Kessman | When businesses talk about “productizing,” they often picture cookie-cutter scopes and rigid templates. But according to Brian Kessman, that’s missing the point. Brian is the founder of Lodestar Consulting, and he’s spent 25 years helping agencies and consultancies scale without burning out teams or eroding margins. His approach isn’t about productizing services – it’s about productizing value. In this episode of The Handbook: The Operations Podcast, Brian and Harv dig into what that really m... | 47m 50s | ||||||
| 8/5/25 |  Ops Quickie: Why a PSA ≠ PM Tool | Ops Quickies – snackable episodes on tech, tools, and systems. 🍿 This one’s for anyone who’s ever asked: How is a PSA actually different from a project management tool? And does it even matter? Spoiler: it does. Harv breaks down how project management platforms and PSAs serve very different purposes – and why the difference becomes more obvious (and more valuable) as your business grows. If you've got a question about ops tech, PSAs, or Scoro, drop Harv a message on LinkedIn. He might just tu... | 3m 29s | ||||||
| 7/29/25 |  What 11 Acquisitions Taught Dom Hawes About M&A | From the outside, M&A can seem like a clean transaction – a new parent company, a logo change, a cheerful announcement. But inside? The reality is messier. Integration. Culture clashes. Reporting headaches. And a long list of decisions that determine whether the deal actually works. Dom Hawes has lived both sides. After his own agency was acquired (badly), he went on to build Selbey Anderson – a marketing services group backed by private equity, designed from day one to scale through M&am... | 57m 48s | ||||||
| 7/15/25 |  Ops Quickie: What the heck is a PSA?! | New series alert: Ops Quickies — snackable episodes on tech, tools, and systems. 🍿 We're kicking off with a big question wrapped in The Clunkiest Acronym: what the heck is a PSA ... or professional services automation platform? Harv explains why the name’s a problem, what this kind of platform actually does, and why service businesses need to start paying attention. If you've got any questions about ops tech, PSAs, or Scoro, drop me a message on LinkedIn. I'd love to hear from you – and might... | 2m 09s | ||||||
| 7/7/25 |  Board-Level Thinking, Sale-Ready Ops – with Sam Wood | Your ops might be ticking along just fine. But what if your founder got sick tomorrow? What if your top client left? What if you had to make a big decision with zero visibility on the numbers? You might not be planning to sell your agency – but you should run it like you are. Because when you adopt that mindset, you zoom out. You stop firefighting. You start building a business that runs without you. This week on The Handbook, Harv sits down with Sam Wood – fractional COO and founder of consu... | 40m 14s | ||||||
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Chart Positions
4 placements across 4 markets.
Chart Positions
4 placements across 4 markets.