The Health of Business

Jason Craig, Director of Advocacy and Research with the Physiotherapy Association of British Columbia, joins Danielle to discuss the current push for BC physiotherapists to order diagnostic imaging. They explore why this matters for patient access, healthcare flow, rural communities, MSK care, emergency departments, and full scope physiotherapy practice.Jason shares what the research shows about physio-ordered imaging, including conservative ordering patterns, appropriate use, surgical conversion rates, and strong alignment with orthopedic decision-making. He also addresses common concerns, including imaging volume, incidental findings, follow-up pathways, medical records, and implementation logistics.The conversation also covers what a phased rollout could look like in BC, the roles of PABC, UBC, the College, and health authorities, and why collaboration with physicians, radiologists, government, and other healthcare professionals is essential.Guest contact:Jason CraigDirector of Advocacy and Research, Physiotherapy Association of British ColumbiaEmail: jcraig@bcphysio.orgLinkedIn: https://www.linkedin.com/in/jason-craig-pt/Timestamps0:00 | Welcome Jason Craig to The Health of Business0:33 | Jason’s background in teaching, pediatrics, private practice, and PABC advocacy1:35 | How Jason got involved in research, position statements, and scope work3:02 | PABC’s diagnostic imaging advocacy push3:36 | Why now? Research, timing, and pressure on the healthcare system5:00 | Why this became a passion project6:06 | Building support across professions, health authorities, municipalities, and government8:24 | How diagnostic imaging could improve access, reduce costs, and improve outcomes9:18 | MSK injuries, emergency departments, and streamlining care10:15 | Trauma, vestibular care, pelvic health, pediatrics, and broader applications12:07 | Where physios can already order imaging in Canada and internationally13:47 | Why BC is catching up, not leading, on this issue16:21 | Why collaboration with physicians and other professions is essential18:26 | Team-based care and what outpatient care can learn from inpatient models20:26 | UBC’s Gateway Project and integrated care22:06 | Imaging volume, conservative ordering, and what the research shows23:48 | Why not every physio would order imaging24:48 | Ordering imaging only when it changes the treatment plan27:35 | Surgical conversion rates and physio-led orthopedic triage30:11 | Post-op care, DVT concerns, and unnecessary emergency department visits35:36 | Pushback, reservations, and concerns from Doctors of BC37:07 | Incidental findings and the need for clear follow-up pathways40:26 | Medical records, communication systems, and implementation barriers41:49 | Possible timelines and what happens after open engagement43:13 | PABC advocates, UBC educates, and the College regulates44:51 | Education pathways, restricted activities, and advanced practice expectations47:01 | What comes next: primary care networks and emergency department integration48:28 | How to connect with Jason and get involvedKeywords:Jason Craig, PABC, Physiotherapy Association of BC, diagnostic imaging, physio-ordered imaging, BC physiotherapy, scope of practice, full scope practice, MSK care, emergency department, primary care, team-based care, rural healthcare, orthopedic triage, surgical conversion rates, incidental findings, medical records, UBC physiotherapy, health advocacy, Doctors of BC, BC Radiological Society, physiotherapy advocacy

In this episode, I sit down with Jeff and Vania, co-owners (along with their other 2 business partners) of Physio Collective, to talk about what culture actually means in a clinic and what it takes to build and lead a team of 40+ staff.This is a grounded, honest conversation about clinic ownership, leadership, and growth. We get into the real work behind building a strong team, navigating challenges with multiple partners, and creating a culture that actually holds as your business scales.Jeff and Vania share their journey from clinicians to owners, how they structured their roles as a leadership team, and the lessons they’ve learned over nearly a decade in business.We also talk about:• What culture really is and how it shows up day-to-day• Hiring for self-awareness and growth mindset• Navigating difficult conversations as a leader• Dividing roles across multiple business partners• Scaling a clinic while maintaining team alignment• Lessons from past clinic environments and what they chose to do differently• Industry shifts, including insurance and active rehab changesIf you’re a clinic owner, aspiring owner, or just trying to understand how to build something sustainable in healthcare, this episode is for you.Timestamps:00:00 – Episode begins: meet Jeff and Vania01:00 – Their paths into physio and kinesiology05:00 – Starting Physio Collective08:00 – Why culture mattered from day one11:00 – Building core values and early planning15:00 – Co-owning with four partners19:00 – Balancing clinical work and leadership23:00 – Personal growth as business owners28:00 – Scaling to 40+ staff32:00 – Hiring for self-awareness36:00 – Culture starts at the top41:00 – Lessons from past clinics47:00 – Industry challenges and insurance shifts55:00 – Collaboration across professions01:05:00 – Final reflectionsKeywords:physio business, physiotherapy clinic ownership, clinic culture, healthcare leadership, private practice physio, kinesiology clinic, clinic growth, healthcare entrepreneurship, team culture, clinic hiring, physio podcast, business of physio, active rehab BC, clinic management

In this solo episode, Danielle shares an opinionated, practical breakdown of why the fee split independent contractor model is no longer working in clinics. As overhead rises and clinics add more systems, expectations, and KPIs, the “contractor” arrangement often stops resembling true independence.Danielle explains the core mismatch: clinic owners typically carry fixed overhead, administrative responsibility, marketing, and continuity of care, while income becomes unpredictable when contractors reduce hours, take vacations, or go on leave. Many owners then try to regain control over hours, vacation, and performance, which can blur the CRA contractor vs employee line and put both the clinic and clinicians at risk in an audit.You’ll also hear the alternatives that create cleaner alignment: employee models (hourly, commission, or hybrid) and true contractor models built on rent (base rent, or base rent plus commission). Danielle also touches on multidisciplinary clinic considerations and why rent can be the cleanest structure when you cannot bill on behalf of other professions.If you want help pricing rent, planning a transition, or stress testing your current structure, Danielle offers consulting support: danielleboyd.caDanielle's course, The Business of Physio 101 is essential learning for anyone considering clinic ownership or becoming an ICdanielleboyd.ca/business-of-physio-101Timestamps00:00 Intro and why this is an opinion piece02:12 Part 1: why fee split IC is not working anymore03:10 What an IC model is supposed to be in theory03:38 What is happening in reality: rising overhead and increased clinic control04:59 The leave and vacation problem: no rent paid when away05:54 The core issue: financial risk sits with the clinic owner07:14 Income variability vs true financial risk for clinicians08:12 Administrative burden and continuity of care impacts09:06 The control problem: owners cannot mandate hours or coverage in a true IC model10:28 Why this creates double risk for owners10:57 Unpredictable income vs fixed overhead: why it destabilizes clinics12:23 Patient access and continuity risks when schedules gap13:20 Fee for service can work for employees too13:44 CRA risk: when owners try to control ICs, the model blurs15:08 Incentives, mentorship, and culture creep into employee territory16:27 “House of cards” warning: audit risk if done incorrectly17:22 Why this matters: stress, burnout, toxicity, and profession wide reputational risk18:49 Clinician risk: reclassification can trigger taxes, lost write offs, and penalties20:17 Why owners are not always malicious: business is not taught21:13 Why clinicians must understand this too22:11 Patient transparency and access considerations23:33 The alternatives: stop living in the gray zone24:02 Lean one way: employee model vs rent model25:02 Empowered interviews: questions clinicians should ask25:31 Option 1: employee model (best for early career clinicians)26:29 Hourly employees: how unbooked time can be used27:25 Employee commission models and hybrids28:24 Benefits: predictable cashflow and clarity for owners and staff29:51 Option 2: pure rent model (cleanest contractor model)30:20 Multidisciplinary clinics and billing limitations: why rent is clean31:14 How rent protects fixed costs and shares risk32:09 Base rent plus commission as a transition model33:31 Why base rent helps demonstrate independence to CRA33:59 The warning: fee split favors clinicians but can still hurt them in an audit34:27 Closing: choose clarity, raise business knowledge, prepare for change (HPOA)Keywords:clinic staffing models, physiotherapy clinic business, employee vs contractor healthcare, clinic rent model, healthcare business structure, contractor vs employee CRA, clinic operations, physiotherapy practice management, clinic ownership, healthcare consulting

In this episode of Health of Business, Danielle Boyd sits down with Dana Tostensen, founder of Pursuit Physiotherapy in Victoria, BC, to unpack what it really takes to build a healthy, sustainable physiotherapy clinic.Dana shares his journey from private practice physio to clinic owner, including why he took a gradual approach to ownership, how early missteps shaped his leadership style, and why culture and mentorship have become the foundation of his clinic.They dive into the realities of clinic ownership that no one teaches in school, including marketing, systems, contracts, clinician expectations, and the mental load of entrepreneurship. Dana also breaks down his structured, year-long mentorship program, why unstructured mentorship often fails new grads, and how investing in clinicians ultimately strengthens patient care and clinic sustainability.This conversation is a must-listen for clinic owners, aspiring owners, and physiotherapists who want to understand the long game of building a values-driven healthcare business.• Dana’s path from physio to clinic owner• Why easing into ownership can prevent burnout• Lessons learned from early staffing challenges• Marketing, SEO, and business skills physios never learn in school• Why clinicians, not patients, are the tightest bottleneck in clinics• How culture attracts and retains great practitioners• Designing clinic spaces that support nervous system regulation• Building a structured, evidence-based mentorship program• The emotional cost of ownership and separating self-worth from business outcomes• What a truly healthy business looks likePursuit Physiotherapyhttps://pursuitphysiotherapy.caDanielle’s course Business of Physio 101 walks through the foundations of clinic ownership, contracts, systems, and sustainable growth.https://danielleboyd.ca/business-of-physio-101TIMESTAMPS:00:00 Welcome and why clinic owners feel so isolated02:05 Dana’s origin story and choosing physio over medicine05:20 Moving west and landing in Victoria07:35 Testing the waters before full clinic ownership10:45 The opportunity that led to starting Pursuit Physiotherapy14:05 Hiring early and realizing the weight of ownership18:00 Why straddling two clinics did not work21:10 Ego, rejection, and learning marketing the hard way25:10 Business education gaps in physio training28:30 Contracts, compliance, and questioning inherited systems33:05 Opening the clinic space and early renovations37:15 Building systems before scaling the team41:30 Why the first year is about survival, not profit45:00 The mental load of entrepreneurship49:40 Detaching self-worth from business outcomes54:00 Contractors, expectations, and clinician autonomy58:20 Why culture is the real competitive advantage01:02:40 Attracting clinicians in a tight labor market01:07:00 Community involvement and giving back01:12:30 Short-term profits vs long-term impact01:17:10 Dana’s structured mentorship program explained01:25:10 Teaching confidence instead of certainty01:31:00 Evidence-based practice and real-world application01:37:10 Clinic design, nervous system safety, and space psychology01:44:30 Who clinic ownership is actually for01:50:20 What defines a healthy business01:53:20 How to connect with Pursuit PhysiotherapyKEYWORDS:physiotherapy clinic ownershipphysio clinic culturephysiotherapy mentorship programclinic owner journeyprivate practice physiotherapyphysio business systemshealthcare entrepreneurshipBC physiotherapyVictoria physiotherapy clinicCanadian physiotherapy businessnew grad physiotherapy mentorshipclinic culture and retentionsustainable healthcare businessHealth of Business podcastDanielle BoydDana TostensenPursuit Physiotherapy

Fan favourite Andrea Mendoza is BACK for Round 2!In this episode of Health of Business, Danielle Boyd sits down with Andrea Mendoza to explore what clinicians should consider before specializing or niching in physiotherapy.Andrea shares how her early work in pediatrics and scoliosis led to a focused practice, and walks through the personal, clinical, and business factors that matter most when deciding whether to specialize. From market research and demographics to recruitment, marketing, and operational costs, this conversation offers a grounded look at what specialization actually requires behind the scenes.Whether you are a new grad, an experienced clinician feeling pulled toward a focus area, or a clinic owner considering a specialty service, this episode will help you think more clearly before making the leap.LinkedIn Andrea MendozaAndrea's WebsiteWork with DanielleTimestamps:00:01 Welcome back and episode focus on specializing00:50 Andrea’s path from pediatrics to scoliosis and Schroth training03:10 Launching a focused practice and community demand05:23 What “specialty” really means in physiotherapy06:27 Should you specialize? Key personal and clinical considerations10:47 Using a SOAP-style framework to evaluate specialization12:07 Market research, demographics, and prevalence data15:29 When to move forward and the different ways to specialize19:23 New grad vs experienced clinician considerations22:30 Common ways clinicians choose a niche25:58 Starting narrow before expanding your services30:07 Risks of overspecializing and market limitations36:20 Business reality #1: recruitment and training41:15 Business reality #2: marketing and advocacy45:11 Business reality #3: operational systems and costs50:27 How to work with and follow AndreaKeywords: physiotherapy specialization | niche physiotherapy practice | should physios specialize | specialty physiotherapy clinic | physiotherapy business strategy | Canadian physiotherapy practice | BC physiotherapy business | physiotherapy in British Columbia | Health of Business podcast

Building a physiotherapy clinic that protects and empowers both clients and clinicians requires more than good intentions. It requires structure, clarity, and leadership that is willing to do the hard work.In this episode of Health of Business, Danielle Boyd speaks with Anniken Chadwick, founder of The Cheerful Pelvis, about how she built one of Canada’s most thoughtful pelvic health clinics using trauma-informed care, employee-based models, and outcome-driven systems.Connect with Anniken: https://www.annikenchadwick.com/The Cheerful Pelvis: https://www.thecheerfulpelvis.com/Work with Danielle: https://www.danielleboyd.ca/What we cover in this episode:Why burnout is driven more by emotional weight than workloadHow clinician self-awareness improves patient outcomesThe Cheerful Pelvis client-clinician matching systemProtecting new grads with tiered caseloads and mentorshipWeekly in-services and consistent feedback cultureUsing policies as support, not controlCommissioned employee models and outcome-based compensationWhy tracking discharge outcomes beats productivity metricsLeadership mistakes and lessons learned the hard wayHow tiered pricing protects staff and empowers clientsWhat defines a truly healthy businessTimestamps:00:00 Introduction and why this conversation matters02:55 Danielle’s business pivot and why business literacy matters in physio06:05 Anniken’s journey from the NHS to Canadian private practice12:30 Solo practice, waitlists, and opening a clinic just before COVID15:45 Why “The Cheerful Pelvis” name matters and centering emotion in care18:40 Trauma, emotions, and the unseen weight clinicians carry21:30 What actually causes burnout in physiotherapy28:00 Client–clinician matching and why it improves outcomes31:45 Protecting new grads and supporting learning curves35:30 Hiring for values instead of autonomy41:10 Weekly in-services, mentorship, and feedback culture47:00 Using policies as support, not control49:15 Who supports the clinic owner and leadership coaching53:30 Commissioned employee models and compensation philosophy59:00 Tracking outcomes instead of productivity metrics01:05:30 Leadership mistakes and hard-earned lessons01:10:45 Tiered clinicians, pricing transparency, and client choice01:16:00 What Anniken is most proud of as a clinic owner01:18:00 Coaching other clinics and clinicians01:22:40 Advice for opening a values-driven clinic01:25:50 What defines a healthy business01:27:00 How to connect with Anniken ChadwickKeywords:Keywordshealthcare, pelvic health, burnout, client experience, education, clinic management, emotional awareness, team building, physiotherapy, wellness, team cohesion, clinician support, leadership, compensation models, client outcomes, clinic ownership, mentorship, healthcare, business strategy, professional developmenttrauma-informed physiotherapy clinic,values-driven healthcare business,client-centered physiotherapy care,physiotherapy clinic ownership,employee-based physio clinic,burnout prevention in physiotherapy,healthcare leadership and clinic culture,pelvic health physiotherapy leadership,sustainable physiotherapy practice,women in healthcare leadership

Please welcome clinic owner and educator Dave Leyland to The Health of Business! He pulls back the curtain on what it really took to build and scale his clinic Coast Performance Rehab. We get into smart leases, hidden build-out costs, and how to hire with practical interviews that actually reveal skill. Dave walks through culture across multiple locations, leading with transparency, and the tough lessons from insurer policy shifts that disrupted PTSW models in BC. We talk strategy for repurposing gym space, creating time freedom as an owner, and growing revenue through practitioner education like his education company Loaded Manual Therapy. Real numbers, real tradeoffs, and a clear playbook for physios who want to grow, innovate and lead.Coast Performance Rehab: https://www.coastperformancerehab.com/Loaded Manual Therapy: https://www.loadedmanualtherapy.com/Work with Danielle: https://danielleboyd.caTimestamps00:00 Welcome, setup, and Dave’s intro02:45 Family, life balance, and clinic realities06:30 Dave’s background and the origin of Coast Performance Rehab11:50 Manual therapy philosophy and integrating movement16:40 Opening clinics 1 to 4: lessons, leases, and build-out costs20:55 Advice for first-time clinic owners and starting smaller22:50 Culture, hiring for fit, and practical interviews27:35 Squamish market differences and work-life balance norms29:50 Org chart, leadership roles, and delegation35:35 Biggest challenges of ownership and people-pleasing45:00 Insurer policy shifts, PTSW impact, and clinic pivots55:10 The upside of ownership: freedom, earnings, and growth1:01:00 Clinician education and the Loaded Manual Therapy model1:08:00 Balancing clinics, education, and family1:10:00 Leadership philosophy and growing people1:12:10 What a healthy business looks like1:13:20 Where to find Dave and CoastKeywords:bc physio, PABC, Canada physio, physiotherapy business, clinic ownership, Coast Performance Rehab, Dave Leyland, Loaded Manual Therapy, BC physiotherapy, physiotherapy culture, hiring physiotherapists, practical interview physio, clinic startup costs, lease negotiation clinic, HVAC build-out costs, Squamish physio, North Vancouver physio, Kitsilano physio, kinesiology programs, PTSW insurance changes, Pacific Blue Cross physio, gym utilization clinic, clinic org chart, leadership in healthcare, mentorship for physios, manual therapy education, online physio courses, Danielle Boyd podcast

In this episode, Danielle sits down with Andrea Burton, CEO of the Physiotherapy Association of British Columbia (PABC), for a candid look at where the profession is headed. From tough negotiations with PBC and ICBC and working with WorkSafeBC to the rollout of the new Health Professions and Occupations Act, Andrea shares the wins, the challenges, and the bold advocacy needed to protect and elevate physiotherapists in BC.Together, they unpack fee structures, MSP, ICBC treatment plans, and the politics of working with insurers, while spotlighting why it’s time for physiotherapists to step out of reactive mode and into proactive leadership. This conversation is a call to action: know your value, engage with your MLAs and be part of shaping a stronger, braver future for the profession.Become a PABC Member: www.bcphysio.orgWork with Danielle: danielleboyd.ca02:57 The Role of Physiotherapy in Healthcare Advocacy05:54 Empowering Physiotherapists: The Need for Bravery09:01 Shifting from Reactive to Proactive Approaches11:48 Valuing Expertise: The Importance of Physiotherapy Fees14:58 The Impact of Regulation Changes on Physiotherapy18:05 Building Relationships with Insurers and Stakeholders20:40 Challenges and Opportunities in Physiotherapy Practice29:14 Understanding Scope of Practice vs. Coverage31:53 The Impact of Insurance on Physiotherapy Fees35:30 Negotiating Fair Rates in Physiotherapy39:10 The Role of Physiotherapists in Urgent Care41:35 ICBC Service Terms and Advocacy Efforts49:07 Shifting from Reactivity to Proactivity in Physiotherapy55:26 WorkSafe Contract Review and Future Directions01:02:52 Addressing the Challenges of MSP and Public Access to Care01:04:50 Navigating the Health Professions and Occupations Act01:05:04 The Rapid Legislative Changes in Healthcare01:08:13 The Impact of Self-Regulation on Healthcare Professions01:10:09 Navigating the New Governance Structure01:12:30 Understanding Anti-Discrimination Practices01:15:18 The Challenges of the New Health Professions Act01:19:06 The Role of Colleges in Healthcare Regulation01:21:40 Advocacy and Communication in the Healthcare SectorKeywordsphysiotherapy, healthcare, advocacy, ICBC, WorkSafe, regulation, fees, scope of practice, professional insights, advocacy, healthcare, physiotherapy, negotiation, treatment plans, Health Professions and Occupations Act, self-regulation, compliance, professional responsibility, HPOA

In this episode, Danielle discusses the complexities of direct billing in private health care clinics in BC and Canada, emphasizing the importance of consent forms, understanding the differences between scope of practice and coverage, and the administrative burdens that come with direct billing. She highlights the legal and financial responsibilities of clinic owners, the necessity of being aware of audit terms from insurers, and encourages engagement from the community regarding their experiences and opinions on direct billing.Chapters:00:00 Understanding Direct Billing: A Personal Perspective00:57 (1.) Scope of Practice vs. Scope of Coverage - What is the Difference?07:41 (2.) Understanding Who is Responsible Financially and Legally in an Insurance Audit08:25 (3.) Do You Have Consent Documented for Direct Billing?18:56 (4.) Do you Have Administrative Capacity for Direct Billing?23:25 (5.) Are you Familiar with Audit Terms for Insurers?28:27 Balancing Risks and Benefits of Direct BillingKeywords:direct billing, consent forms, scope of practice, insurance audits, clinic management, administrative burden, patient communication, healthcare compliance, financial responsibility, insurance coverage, bc physiotherapy, clinic owner, bc physio, PABC, business of physiotherapy, physical therapy, business of physical therapy

Please welcome, the incredible Brian Woltz to the podcast this week. Brian's Clinic: Parkway Physiotherapy - https://parkwayphysiotherapy.ca/Work with Danielle! danielleboyd.ca/contactSummary:In this conversation, Brian and Danielle discuss the challenges of balancing personal and work life as entrepreneurs, the launch of a new podcast focused on business and advocacy, and the journey of clinic ownership. They delve into the importance of mentorship and education in building a supportive work culture, the necessity of financial literacy for business success, and the interconnectedness of emotional intelligence and financial outcomes in healthcare. In this conversation, Brian shares insights on the journey of business growth, emphasizing the importance of learning, transparency, and financial literacy in running a successful clinic. He discusses the realities of clinic ownership, the necessity of understanding financial health, and the significance of building a strong organizational structure. Brian also highlights his leadership philosophy, focusing on team growth and the definition of a healthy business, which includes both profitability and employee happiness.Chapters00:00 Launching the Podcast: Conversations on Business and Advocacy04:26 The Journey of a Clinic Owner: From Vision to Reality09:33 Mentorship and Education: Building a Learning Culture14:55 Expanding the Clinic: Lessons in Business Management18:54 The Responsibility of Business Owners19:39 Understanding Financial Literacy21:04 The Importance of Profit and Loss Statements22:43 Patient Care and Financial Success24:24 Coaching and Team Development26:32 The Role of Emotional Intelligence28:52 Learning Resources for Financial Literacy31:53 Transparency in Business Operations35:51 Difficult Conversations in Business41:30 Income Security for Staff45:51 Navigating Imposter Syndrome and Growth47:31 Understanding Business Valuation and Owner Revenue48:47 The Importance of Financial Literacy in Business53:18 The Role of Accountants and Financial Advisors57:50 Organizational Structure in a Growing Clinic01:02:49 Leadership Development and Career Growth Opportunities01:08:44 Embracing Transparency and Collaborative Learning01:11:30 Defining a Healthy Business: Profit and HappinessKeywordsentrepreneurship, business, financial literacy, mentorship, podcast, clinic ownership, emotional intelligence, healthcare, community, advocacy, business growth, financial transparency, clinic ownership, leadership, organizational structure, financial literacy, team happiness, healthcare business, operational efficiency, professional development

Please welcome Evan Thomas to the pod! Co-owner of Dockside Physio in Victoria BC, Evan brings a wealth of insight and perspective to this episode!Evan's Clinic Dockside Physiotherapy: https://docksidephysio.com/Work with Danielle: danielleboyd.ca/contactIn this conversation, Evan Thomas shares his experiences in the healthcare field, particularly focusing on truth and reconciliation efforts with Indigenous populations. He discusses his journey to becoming a physiotherapist, the challenges of clinic ownership, and the impact of COVID-19 on his practice, including the shift to telehealth. The conversation also delves into the current hiring landscape for physiotherapists and the importance of building a supportive clinic culture. In this conversation, Evan Thomas and Danielle Boyd discuss various aspects of running a physiotherapy clinic, including employee compensation models, the challenges of hiring and retaining staff, the impact of rising costs, and the importance of creating a positive workplace culture. They also touch on the significance of becoming a certified green business and the need for ongoing professional development within the physiotherapy community. The discussion highlights the evolving scope of physiotherapy practice and the necessity of educating the public about the value of physiotherapy services.Chapters00:00 Exploring Truth and Reconciliation in Healthcare09:21 Evan's Journey to Becoming a Physiotherapist18:19 Building a Successful Clinic Amidst Challenges23:10 Adapting to COVID-19: Innovations in Telehealth25:38 Navigating Telehealth Transition30:17 The Financial Impact of COVID-1935:24 Balancing Family and Business41:20 Challenges in Hiring Physiotherapists48:15 Navigating Employee Compensation Models51:09 Understanding Contractor vs Employee Dynamics54:17 Challenges in Hiring and Retaining Physiotherapists58:18 The Impact of Licensing on Clinic Operations01:01:12 Becoming a Certified Green Business01:09:13 Involvement in the Ortho Division and Advanced Practice01:10:18 Navigating Professional Involvement01:14:26 Revitalizing Manual Therapy Perspectives01:18:49 Challenges in Continuing Education01:20:02 Advanced Practice Physiotherapy Conversations01:23:37 Public Perception and Access to Physiotherapy01:30:11 Defining a Healthy Business in PhysiotherapyKeywordstruth and reconciliation, healthcare, Indigenous relations, physiotherapy, clinic ownership, telehealth, COVID-19, hiring challenges, DEI, cultural sensitivity, physiotherapy, employee compensation, clinic operations, hiring challenges, green business, professional development, advanced practice, business culture

Please welcome Alexi Bergeron to the show - Alexi is driven, well spoken and takes no BS. This episode is juicy and reveals a LOT of valuable takeaways.Links:Capitol Physio: https://www.capitolphysio.com/Work with Danielle: danielleboyd.ca/contactSummary:In this conversation, Danielle Boyd and Alexi Bergeron discuss the challenges of balancing parenthood with business ownership, the importance of advocacy in the physiotherapy profession, and the implications of new healthcare regulations. They delve into the complexities of working with ICBC, the evolution of physiotherapy fees, and the need for reform in physiotherapy education and licensing exams. Alexi shares his personal experiences, including navigating open heart surgery during his studies, and emphasizes the importance of compassion and support in healthcare education.Sound bites:"Advocacy work is crucial for the physiotherapy profession.""Physiotherapy fees have not kept pace with advancements.""The licensing exam process needs reform."Chapters:00:00 Balancing Parenthood and Business Ownership02:33 Advocacy in Healthcare: Insights from the Ministry05:40 Navigating ICBC: Challenges and Opportunities11:40 The Evolving Landscape of Physiotherapy Fees17:41 Personal Journey: From Business to Physiotherapy31:33 Navigating the Interview Process32:10 Expectations vs. Reality in Physio School34:03 The Culture of Physiotherapy Education36:50 Personal Challenges During Physio School39:24 The Impact of COVID-19 on Education41:46 Compassion in Healthcare Education46:01 Advocating for Change in Physiotherapy47:41 The Licensing Exam Experience54:12 Reevaluating Physiotherapy Education Standards58:53 Expanding the Scope of Physiotherapy PracticeKeywords:physiotherapy, healthcare advocacy, ICBC, insurance, physiotherapy fees, physiotherapy education, licensing exam, open heart surgery, scope of practice, parenthood and business

Welcome to the launch of The Health of Business Podcast!We are diving head first with some of my big lessons in this episode - let's jump in!Visit: danielleboyd.ca to work with meSummary:In this inaugural episode of The Health of Business podcast, Danielle Boyd shares her journey as a physiotherapist and business owner, detailing the challenges and triumphs she faced while building a unique healthcare model. She discusses the impact of insurance scope of coverage changes on her business, the emotional toll of as a result, losing a thriving practice and her subsequent pivot towards advocacy and consulting for fellow clinic owners. Danielle emphasizes the importance of community support and the need for better resources in the physiotherapy field, while introducing her framework of the seven systems of a healthy clinic that will guide future episodes.Chapters:00:00 Introduction to The Health of Business Podcast02:45 The Journey of a Physiotherapist06:02 Challenges Faced in the Business Model10:07 Navigating Loss and Grief in Business14:00 Finding New Directions and Opportunities18:25 Advocacy and Support for Clinic Owners22:03 The Seven Systems of a Healthy Clinic26:26 Current Endeavors and Future AspirationsKeywords:physiotherapy, business model, clinic management, healthcare, insurance compliance, professional advocacy, business growth, mental health, community support, podcast