Episode #328: Turning Operations into a Competitive Advantage
From The Higher Ed Geek Podcast by Dustin Ramsdell
May 6, 2026 · 23 min · Episode 328
About this episode
Dustin chats with Andy MacIsaac about how automation and smarter workflows are enhancing the student experience in higher education.
This week, Dustin chats with Andy MacIsaac of Laserfiche about how automation, content management, and smarter workflows are reshaping the student experience in higher education. They explore how reducing operational friction—through faster processes, better data visibility, and improved transparency—can build trust with students while also driving enrollment and retention.
People in this episode
Host: Dustin Ramsdell
Guest: Andy MacIsaac
Topics covered
- automation
- content management
- student experience
- higher education
- operational efficiency
- enrollment
- retention
Keywords
- automation
- content management
- student experience
- operational friction
- enrollment
- retention
- data visibility
- transparency
Mentioned in this episode
Organizations: Laserfiche
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