The Insurance Podcast

Shelley Billinghurst isn't trying to disrupt recruitment for the insurance industry but she might disrupt how insurance approaches finding great talent. As the President and founder of Hire Value Shelley has some insights about the insurance industry and it's talent attraction practices that are long overdue to be heard.In this episode:Why insurance career ads are like bland drapes to good talentHow hiring software stifles great talent identificationWhy saying you have a great culture really doesn't say much at allWhen allowing expression becomes the most important part of your brandHow to promote your brand and not the blandAs a fellow podcaster Shelley is a great speaker and and provides an entertaining look at how insurance lags and why the results prove it and what can be done to change those results, if you date.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Smythe LLP has been producing a P&C brokerage report for a number of years so we had Alex Wong, Partner in Advisory Services, talk about the data and answer a few questions about the state of the brokerage industry last year.In this episode:What are the fears most brokers have?How are the trends driving change and where?Will consolidation continue and how?Where are the growth opportunities?What do brokers need to do to keep having sucess?How will technology impact the future of the channel?It's never easy to be honest and up front about an industry that is changing so fast, but Alex lays out the facts and backs it up with data and his own experience advising companies.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Reinsurance has long been looked at as the top end of the insurance capital food chain but with marketing conditions changing rapidly, understanding how reinsurance works and how it is more accessible than ever has never been more important. At ReConnect in the Cayman Islands, the industry is blowing up as companies set up in a favourable market with strong regulations. In this episode:Why offshore jurisdictions thrive with reinsuranceHow regulation and compliance support access to capital around the globeWhere the reinsurance industry sees growth and potentialHow ReConnect is bringing awareness and creating value for the insurance industryWhy access to reinsurance has become easier for more entities and how Cayman supports the industry.The three panelists share their perspectives on the growth of reinsurance, how it is regulated to support the industry in many jurisdications and why having an event like Reconnect can help many insurance organizations create new opportunities for growth.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Jai Mansukhani didn't plan to develop AI systems for insurance however he saw an opportunity to bring expertise into an industry that needed more than another tech product. When he co-founded General Magic the name was Open Sesame but now with an incredible $7.2m seed round and a pivot in purpose and strategy Jai see's opportunity for growth and value to the insurance industruy.In this episode:Learn about the challenges tech companies have when dealing with the insurance industryWhat are the most misunderstood aspect of AI and insuranceWhy some aspects of insurance still remain perplexing and frustratingHow building partnerships slowly helps innovationAn honest assessment of where & how insurance professionals can find value with AIJai shares his journey, lessons learned, and provides a candid look at how technology needs to be prepared to adapt for insurance and not the other way around.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Visualping isn't a new company but it is a new entrant to insurance. Co-founder and CEO Serge Salager drops by to discuss how his company is attempting to become the Google Alerts for insurance with real-time risk insights. In this episode:How real-time data can help underwriters assess and monitor riskWhere new data sources for understanding and managing risk are coming fromHow partnerships with distribution channels can lead to sales opportunitiesWhy real-time data can prevent loss and tragedySerge shares a candid look at how this technology is used in other industries and what it can do for insurance as the new entrant and who can benefit by adopting this for risk management.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

It's time to revisit some of the highlights of 2025 as we enter into 2026 and the impending changes across insurance. This episode is a collection of interviews from various leaders and companies who were in attendance. What we did was take the themes that all the guests naturally arrived at without prompting. Learn where the change is happening in macro purposes and micro usage examples. Whether you are looking at enterprise systems and strategies or smaller solutions where the industry is heading matters and this episodes gives you a roadmap with insights that a practical and with evidence of success and how they are growing and finding success.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Reuters puts on many events and coming up is the Future of Insurance Canada, held in Toronto. As the industry adapts and manages market changes, trade tensions, and global issues we sat down with Ollie Smith, from Reuters Events to learn about the event and how it is evolving to meet the needs of the insurance industry for the future.In this episode:Why curating content has to be constant to deliver valueShowcasing the Dragon's Den panel and who are the dragons?Why the issue of technological debt for insurance has to be discussed Pete appearing on a live debate panel- what????How AI will affect the next generation of insurance talentGlobal issues that affect insurance locally, for everyoneOllie shares the needs he hears from industry and how they have put together the content, speakers and guests to deliver a leading edge look into the future about insurance and what changes the industry sees coming.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Before the advent of embedded screens in almost all vehicles there used to be accessories to help navigate and guide your trips and often it was a TomTom device. This episode features Vinod Poomalai the Product Marketing Leader for TomTom talking about how their location data is powering aspects of many insurance products and services.In this episode:How location data is driving underwriting decisionsWhat is contained in location data that is not readily apparentHow any insurance entity can connect with APIs for real-time processesWhy location data is helping with CAT events and loss reductionLearn how underwriting subjectivities are being developed using distinct attributesHow the volume of data sources is growing and what it will help in the futureUsing data is essential for insurance success, but powering your data with realtime connectivity and a growing pool of data sources will be absolutely necessary to compete and prosper int he future. Vinod and TomTom share the now and what's coming for the insurance industry with location data.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Peter McMurtrie knows change. As a C-suite executive spanning a career across insurance he has seen many trends. Now with West Monroe helping insurance organizations manage change he shares his knowledge about how to prepare and succeed.In this episode:What it takes to implement and deploy AI effectivelyWhy PE and aggregation is driving innovation in unexpected areasHow some trends repeat themselves and why we can learn from the pastWhere to create value in the insurance experience The importance of finding mentor and leaders There's so much more and Peter articulates many of the complexities of the industry well. It's why looking from the outside can help many inside their insurance businesses see the forest from the trees.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Claims service is evolving and Paul Disney, Chief Product and Technology Officer, and itel have a vision and the data ready. Paul shares important lessons claims experiences are teaching the insurance industry and how those lessons are shaping technology and service options that itel provides.In this episode:The difference between education versus advising insureds during the claims processHow data can help the experience and foster trust when insureds are feeling their most vulnerableWhy the power of empathy is underused and how to apply it during a claimHow the 'repair vs replace' analysis is important to positive outcomesWhy technology powers accuracy and how that increases claims satisfactionPaul's dynamic personality is almost contagious and what's refreshing is he and itel are backing up what their value proposition by delivering great service and incredible results and he's sharing how they do it.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

As insurance attempts to become more interactive for customers the data still needs to be entered and those forms are key parts of the customer journey. Alun Lucas of Zuko Analytics shares how looking at forms and how customers behave with them can help insurance distributing entities.In this episode:Why looking at customer behaviour analytics on forms can explain where challenges existHow the Prune, Tune, Explain model can help drive engagement with data enteringWhy there is more to web pages than simply seeing bounce rate What AI will do by measuring customer behaviour and gauging risk based on itHow Session Reply allows customer behaviour to be seen and analyzed for better outcomesWhy better forms means better quotes and more salesUsing forms of any kind is becoming all too common and necessary for insurance distribution. Now with Zuko insurance entities can learn and strengthen their online offerings to create experiences and a value proposition that matches their growth goals.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Marketing for insurance is a challenge when it's easy but when the space becomes more competitive and crowded, what can be done to stand out? Steve Pieroway, founder of Benevolent Marketing talks, content, creative, messaging and more. In this episode:How understanding lived experience matters for marketingWhy content needs to be aligned with strategyWhat kind of journey is going to resonate with clientsSteve's confession during Declared InterestsThe importance of understanding martech vs insuretechSteve's entertaining insights drive this episode and shed light on an area where so many across the insurance industry are trying to carve space, develop their brand, and deliver a value proposition that can resonate with partners and customers. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Graham Haigh has seen a thing or two during his insurance career, now looking at a deserved retirement he sounds off about some of the problems he sees in the P&C sector.In this episode:What he sees as the biggest challenge in the industryScaling up with mergers and acquisitionsShould insurers continue to be a part aggregating distributionWhere new success is being found and who is having itWhy product innovation is hard to do (really?)Why Graham agrees Charles Brindamour owes the hosts a favourAs Graham looks to take a well deserved break before he figures out what to do with his free time we share a great candid chat about the industry, friendships and why it really is an amazing ecosytem to work and live within.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.