Ep 109. Nordstrom’s 125th Anniversary - Part 5: Service First

Ep 109. Nordstrom’s 125th Anniversary - Part 5: Service First

From The Nordy Pod by Pete Nordstrom

May 4, 2026 · 38 min

About this episode

In this episode, Pete Nordstrom shares stories of customer satisfaction and the importance of service at Nordstrom as part of their 125th Anniversary celebration.

We never really tire of telling stories of satisfied Nordstrom customers. And if you’ve listened to the podcast for any amount of time, you’ll know this to be true. You’ve also likely heard either Pete, or any number of our incredible people profess, with unwavering certainty, that improving customer service is the key ingredient to our long-term success. Now, we don’t always get it right – and we hope that we’ve made that abundantly clear — but when we do, when we learn about someone in our company who’s completely laser-focused on customer satisfaction and exhibits the characteristics that bring that to life, you can bet we’re going to light that billboard up internally for all of our people to see. So, as we continue this year’s celebration of Nordstrom's 125th Anniversary, for Part 5 in our series, we’ve put together a highlight reel of service stories directly from our people, past and present, who’ve woven their own thread into the tapestry that is our service reputation. If anyone listening is curious about what makes for a satisfied customer, don’t reach for the handbook, because there isn’t one. At Nordstrom, we let the stories speak for themselves. Thanks for tuning in…

People in this episode

Host: Pete Nordstrom

Topics covered

  • customer service
  • Nordstrom stories
  • company culture
  • satisfaction
  • service reputation

Keywords

  • customer service
  • Nordstrom
  • satisfaction
  • service stories
  • 125th Anniversary

Mentioned in this episode

Organizations: Nordstrom

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