The PartsEdge Podcast

Ever wondered how much your DMS and source structure are really impacting your dealership’s parts profitability? In this highly tactical episode, Chuck brings decades of parts management experience to the table, breaking down how smarter source structures, dynamic day-supply settings, and strategic pricing can give parts managers greater control over inventory, margins, and daily operations. Packed with real-world examples and practical DMS strategies, this session is all about making your system work for you instead of constantly working around it.From separating fast-moving parts from slow-moving inventory to managing accessories, tires, bulk fluids, special orders, and “never stock” parts, Chuck explains how the right source structure can help dealers stock smarter and eliminate unnecessary excess. He also dives into one of the biggest problems facing parts departments: obsolescence—and why unfulfilled demand and “for stock” parts are often the real culprits behind aging inventory. Whether you’re looking to improve pricing accuracy, reduce excess inventory, better control special orders, or get more value from your DMS, this episode delivers the actionable strategies you need to build a more profitable and predictable parts operation.--------------------------------------------Takeaways:1. A Smart Source Structure Gives Your DMS More Power—and Your Parts Department More Control.2. Dynamic Day-Supply and Phasing Criteria Help You Stock Based on Actual Demand.3. Obsolescence Often Starts with Poorly Managed Special Orders, For-Stock Parts, and Unfulfilled Demand.Chapters:00:00 - Welcome & Introduction01:04 - Why Source Structure Matters02:25 - The Problem with Poorly Configured DMS Sources05:45 - The Grocery Store Approach to Inventory09:36 - Breaking Inventory Into Strategic Sources12:11 - Competitive Parts & Retail Pricing15:08 - Managing Accessories18:28 - Managing Tires for Profitability20:49 - The Right Way to Manage Bulk Fluids23:16 - Managing Special Orders24:49 - The Challenge of Non-Stock Parts29:04 - Managing Recall & Campaign Parts30:58 - The Problem with For-Stock Inventory36:09 - Understanding Obsolete Inventory40:10 - The Benefits of Dynamic Source StructureResources:LinkedIn: https://www.linkedin.com/in/kayleefelioWebsite: https://www.partsedge.com

Olivia Stapleton is the Marketing Specialist and Sales Enablement leader at Dealer Teamwork LLC, a pioneering automotive digital marketing company, and founder of Next Gear Automotive. She helps dealerships optimize their digital presence through patented MPOP® technology while fostering industry innovation through her platform focused on people and passion in automotive.Today, Olivia Stapleton shares her journey into the automotive industry, where she's been immersed since childhood, thanks in part to her father’s influence. She discusses the importance of connecting with the next generation, especially in automotive marketing, while highlighting her passion for merging creativity and strategy.Olivia also delves into how Dealer Teamwork is redefining digital advertising with transparency and personalization. Plus, they chat about the evolving role of marketing in auto sales, Olivia's exciting content projects, and how the younger generation can drive change in this fast-paced industry.--------------------------------------------This show is powered byPartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗www.partsedge.com.--------------------------------------------TakeawaysBe open and personal with digital buyers.Mix creativity with measurable results.Welcome fresh ideas across generations.Quote“It's really about the human connection and understanding people and building those relationships.” -Olivia Stapleton​​Connect:Olivia StapletonLinkedIn:www.linkedin.com/in/stapletonoliviaWebsite:www.dealerteamwork.comKaylee FelioLinkedIn:www.linkedin.com/in/gotopartsgirlWebsite:www.partsedge.com

Tim Hayden is the CEO of Brain+Trust and Chief of Business Strategy at The Next Practice, with over 20 years of experience building strategic solutions for brands through media, data, and mobility. Through these ventures, he helps organizations create competitive advantages and build lasting trust with their audiences.Today, Tim Hayden reveals how automotive dealerships are sitting on a goldmine of untapped dark data that could revolutionize their operations and customer experience. Through practical examples and industry insights, he demonstrates how this hidden information can be transformed into actionable strategies for growth and efficiency.Building on this foundation, Tim explores the game-changing potential of AI in strengthening customer relationships and discusses how dealerships can modernize their operations for the future. He offers a compelling vision for how automotive retail can evolve by embracing these technological advances while maintaining the human touch that drives sales and customer loyalty.--------------------------------------------This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.--------------------------------------------Takeaways Unlock hidden dealership data for actionable insights. Use AI to deepen meaningful customer connections. Modernize operations while preserving human relationships.Quote“The real power isn't just in collecting data.” -Tim Hayden​​Connect:Tim HaydenLinkedIn: www.linkedin.com/in/saddleupWebsite: www.braintrust.partnersKaylee FelioLinkedIn: www.linkedin.com/in/gotopartsgirlWebsite: www.partsedge.com

Julie Douglas is the CEO of Dealer Pay LLC, bringing over 20 years of experience in delivering innovative payment solutions to the automotive industry. Known as the "Sales Lady Extraordinaire," Julie is passionate about offering competitive pricing, transparent services, and exceptional support to dealers. Today, Julie Douglas shares her extensive journey from working in dealerships to founding Dealer Pay, a specialized payments and point of sale company for dealerships. She delves into how Dealer Pay is revolutionizing the customer payment experience, making it simpler and more efficient. We discuss the latest technology from Dealer Pay, its impact on the industry, and what's on the horizon for the company. She also reveals innovative solutions like the DP Moves mobile device that are streamlining operations for dealerships. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com. -------------------------------------------- Takeaways Productive communication improves dealership efficiency. Modern payment tech enhances customer experience. Dealer feedback drives continuous innovation. Quote “We still have a significant amount of receivables being collected by cheques.” -Julie Douglas​​ Connect: Julie Douglas LinkedIn: www.linkedin.com/in/juliedouglas Website: www.dealerpay.com Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirlWebsite: www.partsedge.com

Jeffrey Harbaugh is the Regional Customer Service Operations Manager at Toyota USA. He is a seasoned automotive industry veteran with over 40 years of experience. Starting his career as a technician at a Toyota dealership, he swiftly progressed through various roles, including service manager, service director, and district service and parts manager across multiple regions. Today, We'll deep dive into Jeff Harbaugh’s incredible career, starting from his early days as a technician to his role as Customer Service Operations Manager. We'll also explore exciting innovations he pioneered, including the Service Parts Performance Group and his involvement in the creation of Lexus' luxury brand. Jeff shares valuable insights on vehicle customization trends, the growing electrification market, and the importance of customer relationships. Plus, as Jeff looks forward to retirement, he'll discuss his plans to continue contributing to the industry through consulting and mentorship. Whether you're an industry veteran or just curious about the automotive world, this episode offers inspiration and practical wisdom from someone who has truly mastered his craft. So, buckle up and let's hit the road with Jeff Harbaugh on the Trailblaze Your Path Podcast! -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com. -------------------------------------------- Takeaways Vehicle personalization builds loyal customer communities. Adapt, learn, and stay passionate for lasting success. Embrace electric and service trends to thrive. Quote “There will be people that are not adapting the battery electric concept.” -Jeffrey Harbaugh​​ Connect: Jeffrey Harbaugh LinkedIn: www.linkedin.com/in/jeffrey-harbaugh-b409b213 Website: www.toyota.com Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirlWebsite: www.partsedge.com

Randy Kobat is the president of Repair OnDemand, a Repairify division. He drives double-digit revenue and EBITDA growth through strategic leadership. He focuses on developing team strengths and executing effective sales and marketing strategies. He prioritizes customer loyalty accelerates contract-to-cash processes and invests in product enhancements to deliver exceptional customer experiences while improving profitability. Today, Randy shares his insightful journey through the auto industry, his pivotal roles at various companies, and how those experiences culminated in his current mission at Repair On Demand. We'll explore the complexities and opportunities in dealership operations, particularly the intersection of used car departments and fixed operations. Randy also sheds light on innovative software solutions that enhance communication and efficiency within dealerships, ultimately driving profitability. Whether you're a dealership manager, a vendor, or just someone intrigued by the behind-the-scenes of the automotive industry, this episode offers valuable perspectives and practical insights. Tune in to learn how Randy Kobat and his team are trailblazing new paths in automotive repair and dealership efficiency. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com. -------------------------------------------- Takeaways Use software for interdepartmental communication. Expand parts distribution beyond dealership. Prioritize efficiency amid low used car prices. Quote “50% of dealerships today are using homegrown tools.” - Randy Kobat​​ Connect: Randy Kobat LinkedIn: www.linkedin.com/in/randykobat Website: www.repairify.com Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirlWebsite: www.partsedge.com

Jamie Farley is a Partner at Performance Brokerage Services, North America's highest volume automotive dealership brokerage firm. She is also the host of the podcast show ‘Get In Her Lane’. With extensive experience in the automotive industry, Jamie specializes in helping dealers buy and sell dealerships across various sectors, including Automotive, RV, Marine, Powersports, Trucking, and Equipment. Today, Jamie shares her incredible journey from a 25-year career at Toyota, where she handled dealer network responsibilities, to her bold transition to Performance Brokerage Services, a company that helps dealers buy and sell their dealerships. We'll dive deep into the challenges and rewards of making such a significant career change, the importance of women in automotive, and the intricacies of dealership buy-sells, including often-overlooked aspects like parts inventory management. Jamie offers a wealth of knowledge and inspiration that you won't want to miss. So get ready for an engaging and informative conversation with Jamie Farley! -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com. -------------------------------------------- Takeaways Take risks for personal and professional growth. Regular checks improve dealership saleability. Women's representation drives automotive industry innovation. Quote “Obsolescence is probably the biggest one that they would have to be concerned about.” - Jamie Farley Connect: Jamie Farley LinkedIn: www.linkedin.com/in/jamie-farley-gihl Website: www.performancebrokerageservices.com Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirlWebsite: www.partsedge.com

Chuck Hartle is the co-founder and President of PartsEdge, a powertool for Dealerships Parts Operations, helping to increase DMS utilization, improves efficiency, accuracy, and profitability with solid and consistent plans for eliminating all types of idle inventory in a Parts Operations. With over 40 years in the auto industry Chuck has the know-how and love for the industry that has enabled PartsEdge to identify the biggest needs of dealerships. Cliff Cope is the co-founder and Vice President of PartsEdge. He is the creative genius behind PartsEdge's technology and has been an avid electronics buff since the age of 10. He manages all PartsEdge software development and continues to push the industry forward through creative and forward-thinking tech solutions.Today, we're diving into the world of dealership inventory management with the visionaries behind PartsEdge, Chuck Hartle and Cliff Cope. Join us as we explore the crucial aspects of efficiently managing a dealership's parts inventory, the impact of AI and innovative technologies on the future of the automotive industry. Discover how PartsEdge has revolutionized the field by addressing the underutilization of dealership management systems, minimizing mistakes, and maximizing profit opportunities. We'll discuss the evolution of Automatic Stock Replenishment (ASR) programs, the challenges of obsolescence, and the pivotal role of a parts manager in driving operational excellence. Get ready to gain insights into the tools and strategies that can streamline processes, foster trust in technology, and ultimately elevate dealership performance. Whether you're a seasoned parts manager or just curious about the inner workings of auto dealerships, this episode promises valuable takeaways and a glimpse into the future of parts management. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com. -------------------------------------------- Takeaways Boost profitability with efficient inventory. Maximize DMS software capabilities. Ask the right questions for AI use. Quote “There's not a lot of information and education in the parts department.” - Chuck Hartle “More informed stocking decisions on behalf of the dealers will make the factories more efficient.” - Cliff Cope Connect: Chuck Hartle LinkedIn: www.linkedin.com/in/chuck-hartle-1923ab14 Website: www.partsedge.com Cliff Cope LinkedIn: www.linkedin.com/in/clifford-cope-a3717714 Website: www.partsedge.com Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirl Website: www.partsedge.com

Mark Payne is the President & CEO of Total Dealer Solutions, a family of companies specializing in front end and back end solutions for automotive dealers. He began his career at age 9 in his father's dealerships, eventually owning Mark Payne Mazda of Miami by age 30. Mark later founded Total Dealer Solutions, specializing in physical inventories which led to the innovation of PartsRec. Today, Mark Payne discusses the widespread impact of recent CDK system outages on dealerships. As an authority on physical inventories and parts reconciliation, he offers crucial guidance on how dealers can manage during and after these challenging times. With a wealth of experience in handling physical inventories across the nation, Mark’s perspective is invaluable. He stresses the importance of recreating every parts transaction once the system is back online, advising that shortcuts can lead to bigger problems. Mark also provides strategies for keeping track of parts and sales using old-school methods and leveraging any available data backups. For dealers concerned about scheduled physical inventories, Mark reassures that it's crucial to stick to these schedules to ensure a smooth operation. Post-outage, these inventories will play an essential role in rectifying any discrepancies caused during the downtime. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com. -------------------------------------------- Takeaways Recreate transactions post-outage for accuracy. Use data backups to maintain operations. Stick to scheduled physical inventories. Quote “There's no shortcut to success. Give as much help as you can and do it because you want to.” -Mark Payne Connect: Mark Payne LinkedIn: www.linkedin.com/in/markjpaynetds Website: www.totaldealersolutionsinc.com Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirl Website: www.partsedge.com

Glenn Harwood is an experienced tech startup founder with a demonstrated history of working in the automotive industry. As a global executive, he is skilled in strategy, business planning, management, business development, and automotive. Currently, he is a key leader at AlgoDriven, where he leverages his expertise to drive innovative solutions in the automotive sector. Glenn shares his journey from facing valuation inconsistencies in the automotive industry to creating an innovative tool that revolutionizes how dealers appraise used cars. We dive deep into how his passion for data and technology led him to establish Algo Driven and attract early venture capital, propelling the company towards rapid growth. From the importance of accurate appraisals, especially for small dealerships, to the technological advancements in AI and machine learning that are transforming the automotive space, Glenn provides a comprehensive view of the industry's evolving landscape. We'll also explore the challenges and triumphs of launching a startup, building customer relationships, and the exciting upcoming launch of their product in the United States. Plus, Glenn Harwood discusses how combining customer feedback with cutting-edge tech has made Algo Driven a trusted partner for dealerships across 14 countries. So, buckle up and get ready for a captivating episode that highlights innovation, persistence, and the future of car appraisals. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com. -------------------------------------------- Takeaways Use data for accurate car appraisals. Speed up the recon process. Integrate AI for better valuations. Quote “We’re making the appraisal process faster, easier, and more accurate.” -Glenn Harwood Connect: Glenn Harwood LinkedIn: www.linkedin.com/in/glennharwood Website: www.algodriven.xyz Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirl Website: www.partsedge.com

Erica Bruno-Martin is the Vice President of Business Development of CBC Automotive Marketing, a company that has been providing full-service marketing solutions to successful automobile dealers and dealer groups across North America since 1983. With a robust background in marketing and business development, she has been instrumental in driving growth and innovation at CBC. Erica's strategic vision and leadership skills have significantly contributed to the company's success in the automotive marketing industry. Today, Erica delves deep into the buying habits of consumers aged 30 to 50, their preference for reliable and reasonably priced cars, and the challenging economic landscape dominated by rising costs. The conversation touches on her journey from dealership service and parts to creating impactful content that connects genuinely with audiences. They also explore the significance of impeccable customer service, adapting to new industry changes, and the importance of fostering personal connections in today's digital age. Erica shares insightful advice, her experience during COVID, and the importance of community involvement. Tune in for a rich conversation full of actionable insights and heartfelt stories. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com. -------------------------------------------- Takeaways Prioritize customer experience. Adapt to market trends. Value real-world experience. Quote “It's even more important in service that you have an impeccable customer experience.” -Erica Bruno-Martin Connect: Erica Bruno-Martin LinkedIn: www.linkedin.com/in/erica-bruno Website: www.wocautonetwork.com Website: www.cbcads.com Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirl Website: www.partsedge.com

Holden Scott is the Executive Manager at Regal Nissan. With a robust background as a former Fixed Operations Director, he now thrives in a role that allows him to lead other leaders across the entire dealership. His commitment to leadership and vision has enabled him to execute innovative strategies and bring his ideas to fruition, ensuring cohesive and efficient management across all facets of the business. In this episode, Holden Scott opens up about the unique challenges and joys of raising twins, the mental fortitude required in ultra marathons, and how focusing on self-improvement in areas like running and reading has made him a better leader. He draws fascinating parallels between pushing past mental barriers in endurance races and overcoming obstacles in business. Kaylee Felio and Holden discuss the ever-changing dynamics of the auto industry, innovative approaches to training and hiring, and the exciting updates in off-road vehicles. Whether you're looking for inspiration in parenting, business, or personal growth, this episode is packed with valuable insights and uplifting stories. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com. -------------------------------------------- Takeaways Personal growth fuels professional success. Mental Fortitude is key. Look beyond traditional roles. Quote “You have to be comfortable being uncomfortable at times.” -Holden Scott Connect: Holden Scott LinkedIn: www.linkedin.com/in/holdenscottregalnissan Website: www.regalauto.com Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirl Website: www.partsedge.com

David Long is the founder of Pandemic of Positivity, and is the Executive General Manager at Hansel Auto Group. With over 30 years experience in the automotive industry, he has held roles from General Manager to Vice President of Operations. David also hosts the All Things Used Cars and All Things Fixed Operations on Clubhouse. David Long shares his wisdom highlighting the virtues of focus, discipline, and intensity in achieving goals and the dangers of half-hearted commitment. They discuss actionable hiring practices, the role of thorough and candid employee evaluations, and the tough choices leaders must make to maintain high standards. As they explore the human side of business, David recounts his personal journey with sobriety and how helping others has been a cornerstone of his continued success. They reflect on the value of positivity, mentorship, and setting healthy boundaries in professional and personal realms. Throughout the episode, David Long's passion for both personal growth and mentoring others shines through, offering listeners a wealth of practical advice backed by decades of real-world experience. -------------------------------------------- This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com. -------------------------------------------- Takeaways Immense discipline is the bedrock of success. Effective communication is the cornerstone of leadership. Balance between guidance and allowing room for growth is critical. Quote “I find that the more I pour into people, the more blessed I am.” -David Long Connect: David Long LinkedIn: www.linkedin.com/in/davidjlong4 Website: www.hanselautogroup.com Kaylee Felio LinkedIn: www.linkedin.com/in/gotopartsgirl Website: www.partsedge.com