The People and Culture Success Show

In today's dynamic workplace, the demands on managers have never been higher. With technology reshaping business practices, employees feeling stretched thin, and conflicting management advice saturating social media, it's difficult to know where to turn for help. Managers are typically in their role for 10 years before they receive any training. The shifting expectations placed on managers combined with a lack of training and support create the perfect storm for managers. Host and Leadership Coach Corina Walsh has captured the exact frustrations all managers experience in their role and included them in her new book, Modern Manager: Conquering the Five Frustrations of Leadership. In this episode of The People and Culture Success Show Corina introduces her latest book including: • How the role of manager has changed in the last 10 years and why it feels so much harder to lead a team than ever before. • The 5 core frustrations of today's manager. • How Modern Manager will alleviate stress for today's manager. • What others are saying about Modern Manager. • What today's manager will need to succeed at leading their team. Purchase your copy of Modern Manager: Conquering the Five Frustrations of Leadership here and download a free tool: https://shiftpd.com/book-modern-manager/ For bulk purchases of Modern Manager for your organization, contact Corina directly at corina@shiftpd.com.

For years the traditional approach utilized by HR to build people programs has been 'build it and they will come' (hopefully!). Frieda Möcker, Head of People & Culture at Sastrify, recognized early in her career that building and scaling people programs in the tech sector would require an innovative approach to encourage adoption and ownership. In this episode of "The People and Culture Success Show," host Corina Walsh and Frieda Möcker discuss taking a product-led approach to developing employee experience and building essential people programs. Frieda shares her journey into the world of People & Culture, explaining why she chose this career path and how her role at Sastrify allows her to reimagine the traditional HR model. Frieda dives deep into her unique strategy of treating the employee experience as a product, where People Teams operate like Product Managers. This episode is essential for any HR or People and Culture professional looking to build and scale effective people programs in any industry. Corina and Frieda discuss: • How a product-led approach differs from the classic HR model, the challenges of implementing it, and the profound impact it has had on scaling people programs without losing engagement. • How Sastrify's hybrid or remote work environment has influenced their engagement and culture, including the tools they rely on to maintain a strong company culture. • The importance of language in culture building, particularly in the tech industry to foster a sense of community. • Frieda offers her perspective on whether companies should prioritize being "People-First" or "People-Centric" and the potential pitfalls of the people-first philosophy. • Frieda's thoughts on emerging trends in People & Culture, and how her approach at Sastrify could inspire other organizations to rethink their employee experience strategies. Don't forget to connect with Frieda on Linkedin to learn more about her work and to stay updated on the latest in People & Culture by following our show!

In today's constantly changing business landscape, no industry can afford to become complacent with their leadership and culture practices. In this enlightening episode of The People and Culture Success Show, host Corina Walsh sits down with Tom Hickey, the CEO of Wedgwood Insurance. Tom shares his personal journey in the insurance brokerage industry, detailing how he got started and the key influences that shaped his leadership style. He also dives into the evolution of the industry, particularly in terms of talent attraction, workplace culture, and leadership. Tom discusses the importance of cultivating a positive workplace culture and shares his strategies for attracting and retaining top talent in a highly competitive industry. Exploring the role of mentors in his career, Tom offers insights into how his company prepares for change. Whether you're in the insurance industry or simply interested in effective leadership and workplace culture, this episode is packed with valuable insights and practical advice. In this episode Corina and Tom discuss: • The importance of developing a leadership philosophy: Tom's evolving leadership philosophy and the key influences behind it including the importance of leading by example. • The impact of mentors on Tom's career and the lessons learned from them. • Industry Changes: Significant changes in the insurance brokerage industry concerning talent attraction, culture, and leadership. • Workplace Culture: Strategies Tom uses to cultivate a positive workplace culture and its importance. • Talent Attraction and Retention: How Tom's company attracts and retains top talent in a competitive industry. • Emerging Leaders: Strategies for selecting and developing emerging leaders within the organization. Tom's Company Website: https://wedgwoodinsurance.com/

An effective recruitment and onboarding strategy is essential for all companies that want to attract and retain top talent. Onboarding will help an employee acclimate to their new environment, reduce attrition, and increase employee engagement. Fast-growth technology companies often hire skilled employees on a contractual basis making an effective and efficient onboarding process a critical element of productivity. In this episode of The People and Culture Success Show host Corina Walsh is joined by Claire Stroh, Manager of Managed Talent Services at Lighthouse Technology Services. Claire brings a wealth of experience in recruitment and onboarding in the tech industry. They discuss how companies can create positive candidate experiences, the evolving landscape of onboarding in hybrid and remote work environments, and much more. Claire provides insights that can transform your approach to talent acquisition and management. Corina and Claire discuss: • How small and medium-sized businesses can benefit from working with Lighthouse Technology Services to attract and retain top-tier talent in the tech sector. • Crafting a Positive Candidate Experience: Key steps to ensure a positive candidate experience. • The Significance of Onboarding in Today's Work Environment: The new dimensions of onboarding to meet the needs of a dispersed workforce. • Onboarding Contract Employees: Contract or fractional talent is becoming more prevalent. Claire offers tips for ensuring a smooth transition, even when candidates are expected to hit the ground running. • Strategies for Tech Companies to Attract Top Talent: Valuable insights into how technology firms can position themselves as desirable employers and attract top-notch professionals. • Recruitment Challenges in the Tech Industry: Common hurdles and strategies for overcoming them, including navigating skill shortages. From prioritizing candidate experience to adapting onboarding processes for remote work, there's much to consider in the realm of talent acquisition and management. Claire Stroh can be reached at: https://www.lhtservices.com/ Tune in to the next episode of The People and Culture Success Show for more thought-provoking discussions and expert insights.

According to a Myers-Briggs study, managers spend 4 hours a week on conflict and an employee can average 2.8 hours per week on conflict. In most workplaces in Canada and the U.S., it is not a matter of if you will have to deal with workplace conflict but a matter of when. Unresolved conflict and disputes are a drain on the mental health of employees and managers. Productivity and employee engagement are also at risk when interpersonal issues are ignored or overlooked. With effective resources and training however, conflict can be an opportunity for innovation and stronger relationships. In this episode of The People and Culture Success Show, we delve into the intricacies of workplace conflict resolution with seasoned mediator and workplace conflict specialist, Sarah Albo of Novel HR. Sarah brings a wealth of experience in facilitating constructive dialogue and fostering resolution in the workplace. In our conversation we uncover valuable insights into navigating conflicts and promoting a harmonious work environment. Corina and Sarah demystify conflict in the workplace including: • Understanding conflict's relevance including the importance of recognizing how conflicts impact organizational outcomes. • The tangible advantages that stem from employees actively resolving conflicts. • Collaborative resolution strategies with an emphasis on the value of working together to identify root causes and find mutually beneficial solutions. • How managers and organizations can empower employees to address conflicts constructively. • A reflection on the transformative potential of proactive conflict resolution strategies. Tune in to The People and Culture Success Show for more insightful discussions on leadership, teamwork, and fostering a thriving organizational culture. Thank you for joining us! Sarah Albo can be reached at novelhr.ca or follow her on Instagram and LinkedIn.

As the People and Culture industry evolves, it is essential for professionals working in the industry to nurture self-awareness and personal growth. Adapting to change while maintaining resilience hinges on our capacity to evolve personally. Join us in this insightful episode of The People and Culture Success Show as we dive deep into the world of People & Culture with Adrienne Barnard, SVP of People Operations & Experience at Mainstay. With over a decade in the field, Adrienne shares her invaluable experiences, challenges, and strategies that have shaped her career. Adrienne emphasizes the vital link between personal growth and professional adaptability and shares stories about her evolution to becoming 'unapologetic'. In this episode of The People and Culture Success Show Corina and Adrienne discuss: The evolution of People and Culture: Adrienne reflects on the industry's transformation over the years, highlighting the evolving role of People & Culture within organizations. Early Career Challenges: She candidly discusses the hurdles encountered at the start of her career and how she navigated through them, offering insights into resilience and growth. Gaining Buy-In & Investment: Strategies and tactics for aligning other leaders with P&C initiatives are explored, emphasizing the importance of obtaining buy-in and fostering collaboration. Personal Evolution: Adrienne's journey of self-discovery and its significance in her professional success, and the importance of self-awareness in the field. Self-Coaching & Growth: Thoughts on the role of self-coaching in personal and professional development, shedding light on its impact on a professional journey. Strategic Moves for P&C Professionals: Adrienne shares actionable 'power moves' vital for navigating the complex landscape of People & Culture, offering valuable advice to fellow professionals. Get ready for a captivating conversation filled with career insights, strategies for success, and invaluable wisdom gained from over a decade in the field. Adrienne Barnard can be reached on Linkedin: https://www.linkedin.com/in/adrienne-barnard-a82aab1/

In this episode, host Corina Walsh, takes listeners on a dive deep into the heart of workplace culture and its pivotal role in an organization's success. The famous saying that "culture eats strategy for breakfast" gets a fresh perspective as Corina argues that culture is not just an accompaniment to strategy but is, in fact, the strategy itself. Corina shares two distinct encounters she had with companies during her recent vacation, illustrating how workplace culture can be the defining factor in a company's success or struggles. This episode will inspire managers and companies to take a closer look at their own company culture and ensure it aligns with company goals and values. Topics discussed in this episode: Why it is essential to embody and demonstrate values daily to succeed and stand out in today's competitive business landscape. The vital connection between the employee experience and the customer experience, and the role of workplace culture in fostering success. How to make values a daily reality rather than wall decor. What really drives workplace culture – is it top-down or bottom-up? How to diagnose and repair workplace culture, based on Gallup's research, and Corina's experience. Practical strategies for building and maintaining a thriving workplace culture, including continuous evaluation, action-oriented values, leadership alignment, and regular culture audits. Corina's book can be purchased online where books are sold or directly from her website: https://shiftpd.com/book-the-engaged-employee-blueprint/

On Episode 16 of The People and Culture Success Show host, Corina Walsh, will dive into the ever-evolving landscape of the automotive retail industry with guest, General Manager Gavin Humby. With a remarkable journey from Salesperson to Sales Manager and ultimately to the helm of a Truck center within a family-owned dealership, Gavin brings a wealth of experience to the conversation. In this episode, Corina and Gavin explore the dynamic shifts that have shaped the automotive retail industry over the past decade. From increasing diversity to embracing technological advancements, Gavin shares his firsthand insights into these transformative changes. Discover his strategies for transitioning from an individual contributor to a skilled manager and how these lessons can be applied by listeners within the industry. Corina and Gavin engage in a thought-provoking discussion on enhancing workplace culture within dealerships and leveraging generational differences for improved operational efficiency. Gavin also shares valuable insights into the critical leadership skills necessary for success in this fast-paced, ever-changing field. Whether you're already a part of the automotive retail world or considering a career in it, this episode promises actionable takeaways and a deeper understanding of the industry's dynamics. Join Corina and Gavin as they unpack these topics and shed light on the path to success in automotive retail. In this episode, Corina Walsh and guest Gavin Humby discuss: The profound changes in the automotive retail industry over the past ten years. How these changes have contributed to a more diverse landscape in automotive retail. Strategies for dealerships to cultivate a thriving workplace culture. Leveraging intergenerational differences to enhance operational effectiveness. The transformative impact of technology on the industry's trajectory. Essential leadership skills crucial for excelling as a manager in automotive retail. Expert advice for individuals contemplating a career within automotive retail. Gavin can be reached at ghumby@hickmangroup.net.Top of Form

The healthcare industry has undergone massive change in the past decade, from advances in technology to a global pandemic. The constant change in the healthcare landscape requires healthcare leaders to stay deeply aware and learn to adjust their approach along the way based on the needs of their industry and teams. Whether you're a healthcare professional or a leader in another industry interested in the dynamics of effective leadership, this episode offers insights and actionable advice on how to lead with compassion in a complex work environment, balance priorities, and cultivate thriving teams in the world of healthcare. Our guest Brigette Vail is an Executive Director with Recovery Centers of America. She brings a wealth of experience and insight, having navigated the complex landscape of healthcare leadership for 19 years. Bridgette's strategies and valuable lessons can be applied to any leadership role. In episode 14, host Corina Walsh and guest Bridgette Vail explore the essential qualities of a healthcare leader, balancing the business side of healthcare with the clinical side, and the challenges healthcare leaders can face in leading a team. Our guest shares her perspective on: The importance of a blend of compassion, empathy, and strategic thinking that is required to lead in a healthcare environment. The qualities that shape a leader's ability to inspire their team. The delicate balance between the business and clinical sides of healthcare leadership. Strategies for staying positive amidst leadership and industry challenges. Brigette Vail is an Executive Director with Recovery Centers of America, and she can be reached at bvail@recoverycoa.com as well as on LinkedIn.

Menopause is still considered a taboo topic and often only talked about quietly between women and their family doctor. When we do speak about menopause the focus tends to be on symptoms and changes to a woman's body. The end of fertility, however, does not and should not mark the beginning of decline of a woman's career potential and ability. Dr. Afsoon Ghazvinian is on a mission to not only remove the stigma around menopause but to help women and organizations embrace menopause as a key leadership strength that women bring to the table. It is time to change the conversation and consider if we have been looking at menopause all wrong. Menopause is rarely a topic of open discussion in the workplace and as Dr. Ghazvinian points out, menopause intersects with a critical career stage for women – the transition into senior leadership roles. So, if we want to continue to move the needle on the number of women in leadership roles, we need to be more open about what menopause is and how it affects both individuals and organizations. Dr. Ghazvinian's methodology helps instill self-efficacy and self-confidence in women so they can upgrade their health and performance to unlock their highest potential. Her wish is for all women to have the opportunity to work in a supportive and inclusive environment and to accomplish that, organizations must understand the real potential behind this important stage of life. In this episode, Corina and Dr. Ghazvinian discuss: How and why menopause is a leadership advantage for women and the organizations they work for. Why organizations should care about supporting their female talent going through menopause transition. The short-term and long-term effects of menopause on women's health. The negative misconceptions about menopause that are hurting women in the workplace. Link: REIVAS

Transitioning to your first management role is an exciting career milestone. Having coached and trained hundreds of managers and business owners, podcast host Corina Walsh realized that most first-time managers struggle with the same 3 issues or concerns those first few months in their new leadership role including: 1. How to transition from peer to leading your peers; 2. How to lead a team when you are younger than your direct reports; 3. How to lead a team when you lack the technical expertise. In this third and final episode of this 3-part series, host Corina Walsh will share: How to manage your emotions and confidence when you are leading a team without the technical expertise Where to put your focus as a non-technical expert manager The skills a manager will need to lead a team without the technical expertise. Here are the links to guide and programs mentioned in the episode: Free Guide: https://shiftpd.com/ Managing Made Easy™ Program: https://shiftpd.com/management/

Transitioning to your first management role is an exciting career milestone. Having coached and trained hundreds of managers and business owners, podcast host Corina Walsh realized that most first-time managers struggle with the same 3 issues or concerns those first few months in their new leadership role including: How to transition from peer to leading your peers; How to lead a team when you are younger than your direct reports; How to lead a team when you lack the technical expertise. In this first episode of this 3-part series, host Corina Walsh will share the 3 key things managers need to know to confidently transition from a peer to the leader of your peers including: The mind-set shift required to lead How to deal with the change in relationship with your peers What to do if your team members are not happy about your promotion How to set boundaries with team members Here are the links to guide and programs mentioned in the episode: Free Guide: https://shiftpd.com/ Managing Made Easy™ Program: https://shiftpd.com/management/

One thing that separates a memorable leader from an 'okay manager' is a leader's ability to tune in to the needs of their employees. Unfortunately, many companies still wait until an employee has submitted their two-weeks notice to ask them about their experience working for the company, a.k.a. the Exit Interview. In this episode of The People and Culture Success Show, host Corina Walsh will share: Why all managers must be tuned in to their employee's level of engagement and motivation when they show up for work each day A simple 2-question conversation every manager must be willing to have with an employee when they notice a change in an employee's engagement or motivation level An important story to share about the dangers of waiting until an employee resigns to ask them why they are leaving The link to register for the free micro-course mentioned near the end of the episode can be found here: https://us02web.zoom.us/webinar/register/WN_CIkQQ4lGTqyXYR-R9_9r3Q