The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

00:00 Introduction to Entrepreneurship and Background03:46 The Birth of Everbowl and Business Philosophy06:24 Understanding Acai and Its Nutritional Value09:16 Everbowl's Unique Concept and Offerings12:00 Community Engagement and Business Model14:36 Targeting the Health-Conscious Consumer17:39 The Future of Everbowl and Market Positioning23:11 Transforming Consumer Behavior in Fast Food26:09 Franchising and Growth Strategies28:38 Real Estate and Location Challenges32:24 Franchisee Expectations and Support38:24 Ever Bowl's Signature Offerings

In this episode of the Restaurant Technology Guys podcast, Jeremy Julian interviews Steven Klein, co-founder of a tech company focused on solving challenges in the restaurant industry. They discuss the importance of enhancing customer experience through AI, the challenges of abandoned carts in online ordering, and the transition from third-party to first-party orders. Steven shares insights on how AI can help understand customer intent and streamline the ordering process, ultimately improving sales and customer loyalty. The conversation also touches on case studies of successful implementations and the future direction of restaurant technology.00:00 Introduction to Restaurant Technology and Guest Background01:48 Identifying Challenges in Restaurant Ordering Systems05:30 The Role of AI in Enhancing Customer Experience11:09 Understanding Customer Intent and Order Customization17:07 The Importance of First-Party Orders and Customer Loyalty22:57 Case Studies and Success Stories in Restaurant Tech28:32 Future Directions and Engagement Opportunities

00:00 Introduction to Rita's and Lawrence's Background02:54 The Unique Offerings of Rita's05:35 Signature Flavors and Product Quality08:50 Innovative Location Strategies for Growth11:23 Franchisee Success and Sales Growth14:24 Supply Chain and Product Consistency17:12 Community Engagement and Marketing Strategies20:21 Year-Round Appeal of Rita's23:03 Franchise Opportunities and Incentives26:18 Conclusion and Future Growth Plans

00:00 Introduction to Cost Reduction in Restaurants03:02 Understanding Spend Management and AI Solutions05:39 The Importance of Anomaly Detection in Cost Savings08:32 Overcoming Common Objections in Cost Management11:20 Identifying Hidden Costs and Vendor Relationships14:19 Engagement Process with Clients16:55 Exploring Non-Core Costs and Their Impact19:33 The Role of Waste Management in Cost Reduction22:28 Client Engagement and Onboarding Process25:17 Benchmarking and Data Privacy in Cost Management28:05 Conclusion and Future of Spend Intelligence

In this episode, Jeremy Julian sits down with Kiplen Welsh, President of Via 313, to explore the incredible journey of building a rapidly expanding restaurant brand rooted in Detroit-style pizza. They discuss strategic growth, innovative menu development, off-premise excellence, and the value of thoughtful partnerships in scaling a restaurant business sustainably.00:00 - Welcome to the Restaurant Technology Guys podcast00:41 - Introduction of Kip Welsh and Via 313’s origin story01:54 - Background of Kip’s career in casual dining03:01 - Overview of Detroit-style pizza and brand concept04:25 - Detroit style pizza history and what sets it apart05:54 - The trailer beginnings and early challenges07:06 - Growth milestones and multiple locations in Texas and Utah08:50 - Partnership with Savory Restaurant Fund and brand protection09:22 - Rapid expansion and future pipeline through 202610:11 - Why Detroit-style pizza is gaining more recognition11:47 - Unique flavor profile and competitive landscape12:23 - How Detroit-style pizza creates a different culinary experience14:23 - On-premise vs. off-premise strategy and travelability of product15:44 - Packaging innovations for delivery and takeout success16:17 - Digital ordering, third-party partnerships, and mini brick-and-mortar models17:55 - The potential of food trucks for market testing and expansion18:39 - Balancing growth with quality and responsible operations19:50 - Creative menu development and guest-driven innovation21:30 - Launching limited-time offers and new flavor experiments23:38 - Future menu strategies, including salads and desserts24:36 - Importance of staying inventive and not relying solely on staples25:37 - Personal favorite menu items and flavor combinations27:19 - The partnership with Savory Fund: how it fosters responsible growth28:57 - How to maintain brand integrity while scaling33:02 - Connecting with customers through loyalty programs and marketing36:54 - Exciting new initiatives like the food truck launch and market expansion38:16 - The value of sustainable, responsible growth over rapid, unchecked expansion39:09 - Closing remarks and encouragement for restaurant owners to consider strategic partnerships

Learn how branded phone calls can increase guest satisfaction and get you in touch with your customers faster and easier in the restaurant world. Check out the team at First Orion Branded Communication & Call Protection Solutions (firstorion.com)

SoundHound offers an independent voice AI platform that enables businesses across industries to deliver conversational experiences to their customers. Built on proprietary Speech-to-Meaning® and Deep Meaning Understanding® technologies, SoundHound’s advanced voice AI platform provides exceptional speed and accuracy and enables humans to interact with products and services like they interact with each other—by speaking naturally.