Retail vs Netflix: Why Stores Are Fighting for Attention

About this episode

Richard Fisher discusses how retail is competing for attention in the modern economy and the evolution of store design at Holland & Barrett.

Retail is no longer just competing for customer spend. It is competing for attention. In this episode of Podcast Sessions, Richard Fisher, Head of Store Design at Holland & Barrett, joins us live from the EuroShop floor to explore how physical retail is changing in the attention economy. Richard explains why retailers now compete with Netflix, Disney, sport, and other entertainment platforms for people’s time. He shares how Holland & Barrett is evolving its store experience, from grocery concessions with Tesco and Morrisons to flagship learnings from Chelmsford, Bluewater, Cardiff, and Oxford Street. The conversation also explores Holland & Barrett’s role as a health and wellness retailer, its mission to add quality years to life, and Richard’s distinctive “punk and showbiz” philosophy for store design: the balance between getting attention and creating a commercially successful retail environment. This episode is essential listening for anyone interested in retail design, wellness retail, store strategy, customer attention, brand experience, and the future role of physical stores. https://info.itab.com/video-social/euroshop-2026 In this episode, we cover: How Holland…

People in this episode

Guest: Richard Fisher

Topics covered

• retail design
• attention economy
• store strategy
• customer attention
• brand experience
• health and wellness retail

Keywords

• retail
• attention economy
• store design
• Holland & Barrett
• customer experience
• grocery concessions
• wellness retail

Mentioned in this episode

Organizations: Holland & Barrett, Tesco, Morrisons, Netflix, Disney, sport

Places: Chelmsford, Bluewater, Cardiff, Oxford Street

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