Becoming an Agentic Enterprise: AI in Action with Salesforce

About this episode

Danny Levy and Gavin Barfield discuss the operationalization of AI in businesses and the concept of the Agentic Enterprise.

In Episode Two of THE SHIFT, Danny Levy goes deep into one of the most important transformations unfolding in business today: the rise of the Agentic Enterprise. Joining him is Gavin Barfield, VP & CTO for Solutions in ASEAN at Salesforce - a technologist, strategist, and trusted advisor to some of the region’s most ambitious organisations. With decades of experience at the forefront of enterprise innovation, Gavin brings clarity, realism, and practical insight to a topic often clouded by hype. Together, they explore what it actually means to operationalise AI at scale. From autonomous agents that can sell, service, and support customers, to the organisational shifts required to unlock human creativity, this conversation moves beyond theory into tangible, real‑world impact. Gavin shares examples from across Singapore and ASEAN - including Salesforce’s own role as “customer zero” - revealing how AI agents are already handling millions of interactions, automating routine work, and redefining productivity, while still keeping humans firmly in the loop. The conversation also looks ahead: How AI will reshape jobs, skills, and leadership Why accessibility and localisation are…

People in this episode

Host: Danny Levy

Guest: Gavin Barfield

Topics covered

• Agentic Enterprise
• AI
• Salesforce
• business transformation
• productivity

Keywords

• autonomous agents
• AI economy
• job reshaping
• localisation
• accessibility

Mentioned in this episode

Products: Salesforce

Books & works: THE SHIFT

Places: Singapore

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