Introducing Fin Meetups: Conversations with AI Leaders
From The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom by Intercom
December 3, 2025 · 35 min · Episode 488
About this episode
The episode introduces a new podcast series featuring conversations with AI leaders, starting with a meetup in Amsterdam.
This week we want to introduce you to a new podcast from Intercom - Fin Meetups: Conversations with AI Leaders. Explore the promise and practice of AI, from the leaders building it. Hear conversations from founders, engineering, product and customer service leaders, as they discuss the key opportunities and challenges of the AI era. Episode 1 is our Fin x LangChain meetup in Amsterdam, where Fergal Reid, Chief AI Officer, Intercom, building Fin and Marco Perrini, Deployed Engineer, LangChain, shared how Fin evolved from hand-coded experiments to a complex, multi-model system powered by LangGraph. Make sure to follow Fin Meetups: Conversations with AI Leaders: Apple Podcasts: https://podcasts.apple.com/us/podcast/fin-meetups-conversations-with-ai-leaders/id1852609029 Spotify: https://open.spotify.com/show/2Ae5VqOQ0ftClgEI8ltqOq Or wherever you listen to podcasts. If you’d like to join future Fin meetups, subscribe on Luma → https://luma.com/FIN See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .
People in this episode
Guests: Fergal Reid, Marco Perrini
Topics covered
- AI
- customer service
- technology
- meetups
- product development
Keywords
- AI leaders
- Fin Meetups
- LangChain
- customer service
- technology
Mentioned in this episode
Organizations: Intercom, LangChain
Places: Amsterdam
More episodes of The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
- Scaling AI Across Support and Sales: Fin Now Sells Itself · February 27, 2026 · 15 min
- Getting deep with The 2026 Customer Service Transformation Report · January 29, 2026 · 25 min
- Fin Conversations Ep5: End of Year Review 2025 · December 19, 2025 · 17 min
- Voice AI that customers love: How Fin Voice is transforming Credit Repair Cloud's CX · November 14, 2025 · 13 min
- Building trust in AI, one conversation at a time · November 5, 2025 · 15 min
- Live from Pioneer: How a unified Customer Agent will transform the entire customer lifecycle · October 31, 2025 · 17 min
Explore listener stats, chart rankings, contacts and more on the The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom podcast page.