Service Logistics: Unlocking the potential

About this episode

The episode discusses the impact of data and AI on the service supply chain and the profit potential of post-sales activities.

What is shaping the service supply chain sector? How will data and AI transform operations? Are companies unlocking the profit potential of their post-sales activities? In the latest episode of the Ultimate Supply Chain Podcast, John Carroll (CEO of the Service Council) and Jose Davidov (Chief Customer Officer, Service Logistics, DHL) discuss all this and more.

People in this episode

Guests: John Carroll, Jose Davidov

Topics covered

• service supply chain
• data transformation
• AI in operations
• post-sales activities
• profit potential

Keywords

• service logistics
• supply chain
• data
• AI
• post-sales
• profit potential

Mentioned in this episode

Organizations: Service Council, DHL, DHL Supply Chain

More episodes of The Ultimate Supply Chain Podcast

• Decarbonizing logistics credibly, practically and impactfully · June 8, 2026 · 37 min
• Are You Actually Customer-Centric? Rethinking demand, KPIs & Outside-in Design · March 30, 2026 · 36 min
• Supply Chains: The Strategic Driver of Growth · February 3, 2026 · 36 min
• Warehousing: The strategic link · November 24, 2025 · 31 min
• Powering Decarbonization: How real estate solutions accelerate a greener future for customers · April 1, 2025 · 30 min
• The new standard for EV battery circularity · March 3, 2025 · 46 min