This Week in Hospitality

This week’s conversation pulls apart a reality the industry has been circling for months—but is now impossible to ignore: travel demand is no longer being created, shaped, or captured by the companies that actually deliver the experience.It’s happening upstream.What starts as a discussion around TikTok and AI quickly evolves into something bigger—a structural shift in how travelers decide. Discovery is no longer destination-first. It’s scroll-first. A piece of content sparks interest, AI compresses consideration, and by the time a traveler reaches a booking interface, most of the decision has already been made.That shift leaves hotels, airlines, and even OTAs reacting instead of leading.The episode unpacks what that means in practice. Why a digitally ambitious airline like Riyadh Air still defaults to legacy distribution before launch. Why Uber entering hotel bookings isn’t about inventory—it’s about embedding travel into habit. And why every major brand—from Airbnb to Minor Hotels—is racing to become more than just a single touchpoint in the journey.Underneath all of it is a more uncomfortable truth: the industry has over-rotated on storytelling without solving distribution. And storytelling alone doesn’t close the transaction.There’s also tension between strategy and reality. Independent operators are told to “create demand,” but many are still constrained by ownership structures focused on 30- to 90-day performance windows. Attribution remains murky. Investment decisions follow what can be measured—not necessarily what drives long-term growth.The result is a fragmented ecosystem where inspiration, validation, and booking live in entirely different places—most of which operators don’t control.The question isn’t whether this shift is happening. It’s who adapts to it—and who becomes invisible within it. This Week in Hospitality is presented to you by Journey. Journey is a loyalty platform built specifically for independent boutique hotels and high-touch hospitality brands. Our mission is to give operators the same powerful rewards engine, data intelligence, and guest insights that major chains rely on — without asking them to give up the individuality, soul, or story that makes their property extraordinary. If you’re an owner or operator of an extraordinary, independently owned and operated hotel or residence — and you want to see whether your property is a fit for the Journey Alliance — you can learn more and apply at https://www.journey.com/alliance Key Topics & Timestamps 00:00 — Intro05:15 — Story #1: TikTok, AI, and the Hijacked Travel Funnel28:50 — Story #2: Uber Enters Hotel Booking Through Expedia38:35 — Story #3: Riyadh Air’s Direct-Booking Reality Check47:28 — Story #4: Minor Hotels Bets on Private Jet Luxury57:32 — Spice of the Week Your Hosts: Zach Busekrus — Journey LinkedIn: https://www.linkedin.com/in/zachbusekrus/ Instagram: https://www.instagram.com/behindthestays/ Scott Eddy — Global Travel & Hospitality Expert @MrScottEddy LinkedIn: https://www.linkedin.com/in/mrscotteddy/ Instagram: https://www.instagram.com/mrscotteddy/ Ben Wolff — Founder of Onera & Oasi LinkedIn: https://www.linkedin.com/in/ben-wolff/ Instagram: https://www.instagram.com/iambenwolff/ Edwin Kramer — Luxury Hotelier Consultant & Former GM LinkedIn: https://www.linkedin.com/in/edwinckramer/ Instagram: https://www.instagram.com/edwinkramer/

The hotel industry is telling two very different stories right now — and this week, the squad unpacks both.First up: a Skift deep dive exposes the brutal math crushing America's hotel owners. Hilton, Marriott, and Hyatt are posting record profits while the people who actually own the buildings are hemorrhaging cash — franchise fees, loyalty fees, F&B fees, spa fees, stack an OTA commission on top and owners could be handing over 40% of revenue before paying a single employee. The panel doesn't hold back. Edwin calls it a deadlock. Ben calls it a hostage situation. Scott says the cracks show up the moment growth slows — and right now, they're everywhere.Then: the man behind Six Senses is back. Bernard Baumgartner's new venture, Discover Collection, ditches OTAs entirely for a membership-based model with 32 villas in Oman and a bombshell incentive — travel advisors earn 12% commission on lifetime guest spend. It won't scale. That's the point.Wyndham makes a surprise appearance with a genuinely clever social campaign — a $20K Route 66 road trip giveaway pairing grandparents with grandkids, comp stays at Days Inn and Super 8, full content documentation required. The most valuable guest isn't the highest spender — it's the best storyteller.And Coachella? Ben drops a reality check. It didn't sell out in 2023. Random April weekends outperformed festival weekends at his Palm Springs hotel. Justin Bieber saved it this year. The takeaway: demand anchors are powerful, but they're lineup-dependent, not brand-dependent. This Week in Hospitality is presented to you by Journey. Journey is a loyalty platform built specifically for independent boutique hotels and high-touch hospitality brands. Our mission is to give operators the same powerful rewards engine, data intelligence, and guest insights that major chains rely on — without asking them to give up the individuality, soul, or story that makes their property extraordinary. If you’re an owner or operator of an extraordinary, independently owned and operated hotel or residence — and you want to see whether your property is a fit for the Journey Alliance — you can learn more and apply at https://www.journey.com/alliance Key Topics & Timestamps 00:00 — Intro05:12 — Story #1: Hotel Owners Get Crushed While Brands Cash In26:46 — Story #2: Bernard’s Members-Only Hotel Bet40:13 — Story #3: Wyndham’s Grandparent Route 66 Play48:57 — Story #4: Coachella Became a Hospitality Engine59:13 — Spice of the Week Your Hosts: Zach Busekrus — Journey LinkedIn: https://www.linkedin.com/in/zachbusekrus/ Instagram: https://www.instagram.com/behindthestays/ Scott Eddy — Global Travel & Hospitality Expert @MrScottEddy LinkedIn: https://www.linkedin.com/in/mrscotteddy/ Instagram: https://www.instagram.com/mrscotteddy/ Ben Wolff — Founder of Onera & Oasi LinkedIn: https://www.linkedin.com/in/ben-wolff/ Instagram: https://www.instagram.com/iambenwolff/ Edwin Kramer — Luxury Hotelier Consultant & Former GM LinkedIn: https://www.linkedin.com/in/edwinckramer/ Instagram: https://www.instagram.com/edwinkramer/

This week, the guys unpack a massive shift happening across hospitality — and what it means for who actually owns demand. Hotel executives are finally admitting what’s been true for years: discovery is no longer happening on their platforms. It’s happening on social, in group chats, and increasingly through AI. If you’re not part of the inspiration phase, you don’t exist.At the same time, food is stepping into the spotlight as a true demand driver—not just an amenity. From chef-led concepts to destination restaurants, hotels are betting big on F&B to differentiate, drive rate, and create relevance. But with thin margins and fierce competition, most will underestimate how hard it is to win.And then there’s loyalty. New data suggests travelers care more about trust, recognition, and real value than price alone — exposing just how outdated many loyalty programs have become. Points aren’t enough anymore. Guests want to feel known.We break down what all of this means for operators, brands, and investors—and why the hotels that win next won’t just distribute demand… they’ll create it. This Week in Hospitality is presented to you by Journey. Journey is a loyalty platform built specifically for independent boutique hotels and high-touch hospitality brands. Our mission is to give operators the same powerful rewards engine, data intelligence, and guest insights that major chains rely on — without asking them to give up the individuality, soul, or story that makes their property extraordinary. If you’re an owner or operator of an extraordinary, independently owned and operated hotel or residence — and you want to see whether your property is a fit for the Journey Alliance — you can learn more and apply at https://www.journey.com/alliance Key Topics & Timestamps 00:00 — Intro 06:39 — Story #1: Discovery Moved Upstream 32:16 — Story #2: Hotels Bet on Food as Identity 47:15 — Story #3: Trust Beats Price 56:01 — Spice of the Week Your Hosts: Zach Busekrus — Journey LinkedIn: https://www.linkedin.com/in/zachbusekrus/ Instagram: https://www.instagram.com/behindthestays/ Scott Eddy — Global Travel & Hospitality Expert @MrScottEddy LinkedIn: https://www.linkedin.com/in/mrscotteddy/ Instagram: https://www.instagram.com/mrscotteddy/ Ben Wolff — Founder of Onera & Oasi LinkedIn: https://www.linkedin.com/in/ben-wolff/ Instagram: https://www.instagram.com/iambenwolff/ Edwin Kramer — Luxury Hotelier Consultant & Former GM LinkedIn: https://www.linkedin.com/in/edwinckramer/ Instagram: https://www.instagram.com/edwinkramer/

This week in hospitality, three big shifts are colliding — and none of them are getting enough attention.Hotel restaurants are no longer an afterthought. What was once a margin-draining “amenity” is now becoming one of the most powerful demand drivers a hotel can have. So what changed… and why are lenders suddenly bullish on F&B?At the same time, Hyatt is making a major move into secondary and tertiary markets — a clear signal that distribution, not differentiation, is the game they’re trying to win. But does scaling faster come at the cost of brand soul?And then there’s LOGE.Once one of the most talked-about outdoor hospitality brands, it’s now facing a brutal reality — rapid expansion, rising costs, and the hard truth about scaling experience-driven stays.We break down: Why hotel F&B is becoming a growth engine (not a cost center) Hyatt’s aggressive expansion strategy — and what it says about the market What LOGE’s struggles reveal about outdoor hospitality Why “manufacturing demand” is now the only strategy that works And how hotels are losing (or winning) relevance faster than ever If you’re building, investing in, or operating hospitality brands — this is the conversation you need to be paying attention to. This Week in Hospitality is presented to you by Journey. Journey is a loyalty platform built specifically for independent boutique hotels and high-touch hospitality brands. Our mission is to give operators the same powerful rewards engine, data intelligence, and guest insights that major chains rely on — without asking them to give up the individuality, soul, or story that makes their property extraordinary. If you’re an owner or operator of an extraordinary, independently owned and operated hotel or residence — and you want to see whether your property is a fit for the Journey Alliance — you can learn more and apply at https://www.journey.com/alliance Key Topics & Timestamps 00:00 — Intro 06:26 — Story #1: Hotel F&B Shifts from Cost Center to Demand Driver 23:06 — Story #2: Hyatt Expands into Secondary Markets to Fix Distribution Gap 48:04 — Story #3: World Cup Demand Reality Falls Short of Industry Expectations 01:07:46 — Spice of the Week Your Hosts: Zach Busekrus — Journey LinkedIn: https://www.linkedin.com/in/zachbusekrus/ Instagram: https://www.instagram.com/behindthestays/ Scott Eddy — Global Travel & Hospitality Expert @MrScottEddy LinkedIn: https://www.linkedin.com/in/mrscotteddy/ Instagram: https://www.instagram.com/mrscotteddy/ Ben Wolff — Founder of Onera & Oasi LinkedIn: https://www.linkedin.com/in/ben-wolff/ Instagram: https://www.instagram.com/iambenwolff/ Edwin Kramer — Luxury Hotelier Consultant & Former GM LinkedIn: https://www.linkedin.com/in/edwinckramer/ Instagram: https://www.instagram.com/edwinkramer/

This week’s episode of This Week in Hospitality starts on a deeply human note, with the crew reflecting on the escalating conflict in Iran and the ripple effects being felt across the Middle East and global travel. Edwin, Scott, Ben, and Zach share firsthand accounts from friends and colleagues across Dubai, Kuwait, Doha, Beirut, and beyond — a sobering reminder that hospitality often becomes both refuge and frontline in moments of crisis. From bombed airports to stranded travelers to terrified interns far from home, the conversation grounds the industry in what matters most: people caring for people.From there, the episode pivots hard into one of the biggest questions facing travel right now: what happens when AI stops being a novelty and starts becoming the interface? The panel unpacks Skift’s “Claude Effect” thesis — the idea that travel may be next in line for the same investor panic and business-model disruption already hitting legal, finance, and cybersecurity. Ben argues the OTAs are in the blast zone. Scott says the markets always overreact — but something big is clearly coming. Edwin drops a scorching hot take: the real endgame may not be Booking vs. Expedia, but an AI giant partnering with or buying one of them outright.The back half of the episode tackles hotel brand sprawl and whether the industry has finally reached a saturation point. Are soft brands actually helping, or have they become watered-down middle children that confuse consumers and dilute meaning? The crew debates whether AI-powered discovery will make “brand count” irrelevant and force hotel groups to compete on clarity, trust, and true personalization instead.Finally, the episode closes with a fascinating look at Kimpton, one of the rare boutique brands that seems to have scaled without completely losing its soul after acquisition. Scott and Edwin explain why Kimpton has worked when so many others have failed: separate teams, protected identity, and the discipline to let the back-end scale quietly without flattening the front-end experience.Oh, and in true This Week in Hospitality fashion, the episode wraps with a spicy final challenge for the industry: if you’re a travel executive talking about AI but not personally using it every day, what exactly are you leading? This Week in Hospitality is presented to you by Journey. Journey is a loyalty platform built specifically for independent boutique hotels and high-touch hospitality brands. Our mission is to give operators the same powerful rewards engine, data intelligence, and guest insights that major chains rely on — without asking them to give up the individuality, soul, or story that makes their property extraordinary. If you’re an owner or operator of an extraordinary, independently owned and operated hotel or residence — and you want to see whether your property is a fit for the Journey Alliance — you can learn more and apply at https://www.journey.com/alliance Key Topics & Timestamps 00:00 — Intro 15:15 — Story #1: AI’s “Claude Effect” Comes for Travel Booking 34:53 — Story #2: Have Hotel Soft Brands Hit a Saturation Point? 45:58 — Story #3: Can Kimpton Scale Without Losing Its Soul? 53:12 — Spice of the Week Your Hosts: Zach Busekrus — Journey LinkedIn: https://www.linkedin.com/in/zachbusekrus/ Instagram: https://www.instagram.com/behindthestays/ Scott Eddy — Global Travel & Hospitality Expert @MrScottEddy LinkedIn: https://www.linkedin.com/in/mrscotteddy/ Instagram: https://www.instagram.com/mrscotteddy/ Ben Wolff — Founder of Onera & Oasi LinkedIn: https://www.linkedin.com/in/ben-wolff/ Instagram: https://www.instagram.com/iambenwolff/ Edwin Kramer — Luxury Hotelier Consultant & Former GM LinkedIn: https://www.linkedin.com/in/edwinckramer/ Instagram: https://www.instagram.com/edwinkramer/

Accor isn’t just polishing the Orient Express legend — it’s trying to industrialize it. With LVMH in the mix, the play shifts from “luxury assets” to a full ecosystem built on narrative: trains, hotels, yachts, and a throughline of romance and mythology. Scott sees the upside in that long-game brand equity, but the panel keeps circling the same risk: storytelling can sell the dream, yet only flawless operations keep it from collapsing into cosplay. Then the mood turns pragmatic with Casago’s post-Vacasa reality check. A founder-led franchise business runs on trust and alignment as much as tech and scale, and Steve Schwab’s CEO transition lands as a stress test for franchisees already bracing for integration chaos. Ben argues owners should protect optionality while the dust settles; Scott and Edwin frame it as a “psychological contract” moment where perception matters as much as governance. Finally, Hyatt’s ChatGPT integration signals that AI discovery is becoming a real distribution layer, not a gimmick. If travelers are asking for “the right stay” conversationally, brands will win by training the narrative, not bidding on keywords. Spice of the Week closes with a blunt takeaway: creative is the only differentiator left — and hotels are still wasting money boosting the wrong posts instead of scaling what actually works. This Week in Hospitality is presented to you by Journey. Journey is a loyalty platform built specifically for independent boutique hotels and high-touch hospitality brands. Our mission is to give operators the same powerful rewards engine, data intelligence, and guest insights that major chains rely on — without asking them to give up the individuality, soul, or story that makes their property extraordinary. If you’re an owner or operator of an extraordinary, independently owned and operated hotel or residence — and you want to see whether your property is a fit for the Journey Alliance — you can learn more and apply at https://www.journey.com/alliance Key Topics & Timestamps 00:00 — Intro 09:40 — Story #1: Accor + LVMH build Orient Express into a full luxury ecosystem 24:32 — Story #2: Casago’s Vacasa-era growing pains trigger franchisee unease 33:31 — Story #3: Hyatt embraces ChatGPT discovery as the next distribution layer 46:29 — Spice of the Week Your Hosts: Zach Busekrus — Journey LinkedIn: https://www.linkedin.com/in/zachbusekrus/ Instagram: https://www.instagram.com/behindthestays/ Scott Eddy — Global Travel & Hospitality Expert @MrScottEddy LinkedIn: https://www.linkedin.com/in/mrscotteddy/ Instagram: https://www.instagram.com/mrscotteddy/ Ben Wolff — Founder of Onera & Oasi LinkedIn: https://www.linkedin.com/in/ben-wolff/ Instagram: https://www.instagram.com/iambenwolff/ Edwin Kramer — Luxury Hotelier Consultant & Former GM LinkedIn: https://www.linkedin.com/in/edwinckramer/ Instagram: https://www.instagram.com/edwinkramer/

This week, the guys zero in on where real leadership in hospitality is showing up — and where it isn’t. Accor’s ChatGPT partnership leads the conversation, not as a booking play, but as a signal that intent is shifting away from websites and toward questions. The takeaway is clear: brands willing to test behavior, learn how guests search, and show up early in the decision journey are already ahead. Scott brings ground truth from Thailand and Jamaica, exposing a widening mindset gap. In Asia, hospitality is still treated as craft — GMs obsess over service, personalization, and staying relevant in hyper-competitive markets. In much of the Caribbean, demand is more destination-driven, and innovation often feels defensive. Edwin adds Europe’s perspective, framing it as split between tradition, efficiency, and emotion — with each region defining “success” differently. The episode closes with Ian Schrager partnering with Highgate to scale Public Hotels — a smart handoff of execution without sacrificing creative control — and Disney’s CEO succession as a reminder that physical experiences still beat disposable content. Spice of the Week lands the point: attention is expensive, but emotion is what actually builds loyalty. This Week in Hospitality is presented to you by Journey. Journey is a loyalty platform built specifically for independent boutique hotels and high-touch hospitality brands. Our mission is to give operators the same powerful rewards engine, data intelligence, and guest insights that major chains rely on — without asking them to give up the individuality, soul, or story that makes their property extraordinary. If you’re an owner or operator of an extraordinary, independently owned and operated hotel or residence — and you want to see whether your property is a fit for the Journey Alliance — you can learn more and apply at https://www.journey.com/alliance Key Topics & Timestamps 00:00 — Intro 23:53 — Story 1: Ian Schrager + Highgate take on Public Hotels 13:52 — Story 2: Accor launches ALL Accor experience inside ChatGPT 31:07 — Story 3: Disney’s next CEO signals the rise of Parks & Experiences 47:22 — Story 4: Chrome Hearts buys Malibu’s Surf Rider Hotel 42:33 — Spice of the Week Your Hosts: Zach Busekrus — JourneyLinkedIn: https://www.linkedin.com/in/zachbusekrus/Instagram: https://www.instagram.com/behindthestays/ Scott Eddy — Global Travel & Hospitality Expert @MrScottEddyLinkedIn: https://www.linkedin.com/in/mrscotteddy/Instagram: https://www.instagram.com/mrscotteddy/ Ben Wolff — Founder of Onera & OasiLinkedIn: https://www.linkedin.com/in/ben-wolff/Instagram: https://www.instagram.com/iambenwolff/ Edwin Kramer — Luxury Hotelier Consultant & Former GMLinkedIn: https://www.linkedin.com/in/edwinckramer/Instagram: https://www.instagram.com/edwinkramer/

The guys break down the biggest stories sharing hospitality this week: Airbnb’s next move isn’t about adding inventory—it’s about repairing a model that never fully scaled. The hosts open by interrogating Airbnb’s rumored hotel strategy and whether pushing into professionally managed stays is a logical evolution or an admission that the peer-to-peer “magic” is gone. Ben argues that hotels on Airbnb make sense as distribution, not as hard assets, while Scott and Edwin are blunt: inconsistency, fees, and regulation have turned discovery into a transaction. Slapping the Airbnb logo on a building doesn’t fix trust. That tension between brand and operations carries into the Casa–Mint House combination. Rather than selling lifestyle, this deal is about operational gravity—scale, discipline, and boring execution. The panel frames it as a roll-up play that could finally produce a credible US apart-hotel operator, especially as weaker models like Sonder fade. The takeaway is clear: alternative accommodations don’t need more storytelling; they need repeatable performance. The conversation then turns cautionary with Revo Hospitality’s insolvency. Rapid post-COVID growth, thin margins, and fixed lease exposure collide with rising labor costs and softer demand. Scott distills it sharply: identity without scale burns money, and scale without discipline destroys trust. The group agrees this is another signal that curator-operator hybrids living in the “mediocre middle” are structurally fragile. Finally, OpenAI’s rollout of ChatGPT ads signals a deeper shift in travel discovery. As intent moves from search bars to prompts, hotels face a new performance channel they can’t afford to ignore—yet may be too slow to test. The episode closes with a sharper note, spotlighting White Elephant Aspen and the return of Delano Miami Beach as reminders that when brands do work, they win by executing relentlessly, not hedging. This Week in Hospitality is presented to you by Journey. Journey is a loyalty platform built specifically for independent boutique hotels and high-touch hospitality brands. Our mission is to give operators the same powerful rewards engine, data intelligence, and guest insights that major chains rely on — without asking them to give up the individuality, soul, or story that makes their property extraordinary. If you’re an owner or operator of an extraordinary, independently owned and operated hotel or residence — and you want to see whether your property is a fit for the Journey Alliance — you can learn more and apply at https://www.journey.com/alliance Key Topics & Timestamps 00:00 — Intro 01:25 — Story #1: Airbnb Hotels: Smart distribution or brand dilution? 16:33 — Story #2: Casa–Mint House Signals Consolidation in Apart-Hotels 25:00 — Story #3: Revo Hospitality’s Collapse Exposes the Operator-Brand Trap 35:52 — Story #4: ChatGPT Ads and the Future of Travel Discovery 48:16 — Spice of the Week: White Elephant Aspen & Delano Miami Beach Openings Your Hosts: Zach Busekrus — JourneyLinkedIn: https://www.linkedin.com/in/zachbusekrus/Instagram: https://www.instagram.com/behindthestays/ Scott Eddy — Global Travel & Hospitality Expert @MrScottEddyLinkedIn: https://www.linkedin.com/in/mrscotteddy/Instagram: https://www.instagram.com/mrscotteddy/ Ben Wolff — Founder of Onera & OasiLinkedIn: https://www.linkedin.com/in/ben-wolff/Instagram: https://www.instagram.com/iambenwolff/ Edwin Kramer — Luxury Hotelier Consultant & Former GMLinkedIn: https://www.linkedin.com/in/edwinckramer/Instagram: https://www.instagram.com/edwinkramer/

A softening demand backdrop is forcing travel to pick sides: who gets welcomed, who gets rewarded, and who gets priced out. This episode tracks how that sorting is happening across destinations, hotels, OTAs, and airlines—and why “exclusivity” without a better experience is just another way to irritate customers. First, Bali’s floated idea to require bank statements for visas is framed as a blunt instrument to deter low-spend visitors, echoing Europe’s own overtourism pushback (even if enforcement looks different). Then the crew digs into CoStar’s November data showing the 19th straight month of occupancy declines, with ADR holding but RevPAR slipping—fueling a debate over whether the slump is macro confidence, a glut of bland midscale supply, or a distribution measurement problem. From there, Expedia emerges as the surprising winner: Edwin argues it’s less an OTA than the “plumbing” of travel, quietly powering white-label ecosystems and shifting negotiating leverage. Finally, American’s no-miles Basic Economy move and Delta’s Vegas Sphere lounge experiment reveal airlines doubling down on premium segmentation while loyalty perks increasingly feel like accounting, not belonging. Spice of the Week closes on why smaller, differentiated brands—and smarter “light brand” affiliations—may be the only durable edge. This Week in Hospitality is presented to you by Journey. Journey is a loyalty platform built specifically for independent boutique hotels and high-touch hospitality brands. Our mission is to give operators the same powerful rewards engine, data intelligence, and guest insights that major chains rely on — without asking them to give up the individuality, soul, or story that makes their property extraordinary. If you’re an owner or operator of an extraordinary, independently owned and operated hotel or residence — and you want to see whether your property is a fit for the Journey Alliance — you can learn more and apply at alliance.journey.com. Key Topics & Timestamps00:00 — Intro07:14 — Story #1: Bali considering bank-statement visa checks to filter tourists14:20 — Story #2: CoStar: 19 straight months of hotel occupancy declines25:14 — Story #3: Expedia’s resurgence and its B2B “operating system” play33:57 — Story #4: American Airlines cuts mileage earnings for Basic Economy44:10 — Story #5: Delta’s first off-airport lounge at the Las Vegas Sphere51:54 — Spice of the Week Your Hosts: Zach Busekrus — JourneyLinkedIn: https://www.linkedin.com/in/zachbusekrus/Instagram: https://www.instagram.com/behindthestays/ Scott Eddy — Global Travel & Hospitality Expert @MrScottEddyLinkedIn: https://www.linkedin.com/in/mrscotteddy/Instagram: https://www.instagram.com/mrscotteddy/ Ben Wolff — Founder of Onera & OasiLinkedIn: https://www.linkedin.com/in/ben-wolff/Instagram: https://www.instagram.com/uniquestaysguy/ Edwin Kramer — Luxury Hotelier Consultant & Former GMLinkedIn: https://www.linkedin.com/in/edwinckramer/Instagram: https://www.instagram.com/edwinkramer/

This week, Zach, Scott, Ben, and Edwin are back — and the crew opens with Frontier’s CEO stepping down, treating it as a category autopsy. Scott argues ULCC isn’t failing because people don’t want cheap flights — it’s failing because the experience feels adversarial. Ben backs it with real consumer behavior: once basic economy closes the price gap, travelers avoid Spirit and Frontier unless it’s the only direct route. Edwin adds the European lens, noting low-cost works best when distances are short — but even there, the line between legacy and budget carriers is rapidly blurring. The conversation then pivots to Fed rate cuts and what they unlock for hospitality heading into 2026. Ben breaks down why cheaper money doesn’t just help debt — it fundamentally shifts equity psychology and makes boutique, differentiated projects pencil again. Edwin throws the caution flag: if capital flows the wrong way, independents get swallowed and everything gets blander. Scott lands the thesis: rate cuts don’t fix bad fundamentals — they expose them. Finally, the crew looks at a global demand shift hiding in plain sight: European travelers are skipping U.S. gateway cities and choosing places like Austin, Nashville, and Charleston instead. The group argues this isn’t a tourism fad — it’s driven by value, cultural legibility, and social media making secondary cities aspirational. In a world where everywhere is visible, the obvious destinations no longer win by default. In Spice of the Week, the episode gets sharp: Dubai mandates digital hotel check-in; a Maldives BTS reel proves “authentic beats polished”; and Scott closes with the line of the week — luxury isn’t a price point, it’s a choice.This Week in Hospitality is presented to you by Journey. Journey is a loyalty platform built specifically for independent boutique hotels and high-touch hospitality brands. Our mission is to give operators the same powerful rewards engine, data intelligence, and guest insights that major chains rely on — without asking them to give up the individuality, soul, or story that makes their property extraordinary.If you’re an owner or operator of an extraordinary, independently owned and operated hotel or residence — and you want to see whether your property is a fit for the Journey Alliance — you can learn more and apply at alliance.journey.com. Key Topics & Timestamps 00:00 — Intro 07:11 — Story #1: Netflix to Acquire Warner Bros. 25:11 — Story #2: How U.S. Lodging Abandoned the Middle Class 43:45 — Best Social Media Posts of the Week 52:40 — Story #3: Uber’s AI Solutions Arm Is Recruiting Travel Agents 1:01:13 — "Spice of the Week" Your Hosts: Zach Busekrus — Journey LinkedIn: https://www.linkedin.com/in/zachbusekrus/Instagram: https://www.instagram.com/behindthestays/ Scott Eddy — Global Travel & Hospitality Expert @MrScottEddy LinkedIn: https://www.linkedin.com/in/mrscotteddy/Instagram: https://www.instagram.com/mrscotteddy/ Ben Wolff — Founder of Onera & Oasi LinkedIn: https://www.linkedin.com/in/ben-wolff/Instagram: https://www.instagram.com/uniquestaysguy/ Edwin Kramer — Luxury Hotelier Consultant & Former GM LinkedIn: https://www.linkedin.com/in/edwinckramer/Instagram: https://www.instagram.com/edwinkramer/

This week, the crew kicks things off with the $100 fee hike for international visitors to U.S. national parks and what it means for gateway towns, hotel owners, and the broader appeal of “America’s best idea.” Will higher fees thin crowds, crush small operators, or just change how and where travelers spend? From there, we zoom out to the rebirth of human-led travel planning as luxury travelers get paralyzed by endless options and start seeking out high-touch, in-person advisors and “travel boutiques” instead of yet another AI-generated itinerary. Finally, we dig into the corporate wellness boom: why companies are swapping fluorescent-lit ballrooms for nature-immersed retreats, cold plunges, and sleep-optimized stays—and how savvy hotels are repositioning themselves as performance and reset hubs, not just places to crash. This Week in Hospitality is presented to you by Journey. Journey is a loyalty platform built specifically for independent boutique hotels and high-touch hospitality brands. Our mission is to give operators the same powerful rewards engine, data intelligence, and guest insights that major chains rely on — without asking them to give up the individuality, soul, or story that makes their property extraordinary.If you’re an owner or operator of an extraordinary, independently owned and operated hotel or residence — and you want to see whether your property is a fit for the Journey Alliance — you can learn more and apply at alliance.journey.com. Key Topics & Timestamps Key Topics & Timestamps 00:00 — Intro 16:14 — Story #1: $100 fee hike for international visitors to U.S. national parks 28:18 — Story #2: The Return of the Travel Agency? Why Luxury Escapes’ High-End Boutiques Are Booming 38:46 — Best Social Media Posts of the Week 56:24 — Story #3: Corporate Wellness Travel Going Mainstream 47:20 — "Spice of the Week" Your Hosts: Zach Busekrus — Journey LinkedIn: https://www.linkedin.com/in/zachbusekrus/Instagram: https://www.instagram.com/behindthestays/ Scott Eddy — Global Travel & Hospitality Expert @MrScottEddy LinkedIn: https://www.linkedin.com/in/mrscotteddy/Instagram: https://www.instagram.com/mrscotteddy/ Ben Wolff — Founder of Onera & Oasi LinkedIn: https://www.linkedin.com/in/ben-wolff/Instagram: https://www.instagram.com/uniquestaysguy/ Edwin Kramer — Luxury Hotelier Consultant & Former GM LinkedIn: https://www.linkedin.com/in/edwinckramer/Instagram: https://www.instagram.com/edwinkramer/

In this episode of This Week in Hospitality, Zach Busekrus sits down with Scott Eddy, Ben Wolff, and Edwin Kramer to break down three major stories reshaping the travel and hospitality world. From Chase’s surprising 2026 travel and dining predictions, to Virgin Hotels’ sudden CEO transition, to Hilton’s sweeping overhaul of its Honors loyalty program — this week offers big questions, bold moves, and signals that could redefine strategy across the industry. This Week in Hospitality is presented to you by Journey. Journey is a loyalty platform built specifically for independent boutique hotels and high-touch hospitality brands. Our mission is to give operators the same powerful rewards engine, data intelligence, and guest insights that major chains rely on — without asking them to give up the individuality, soul, or story that makes their property extraordinary.If you’re an owner or operator of an extraordinary, independently owned and operated hotel or residence — and you want to see whether your property is a fit for the Journey Alliance — you can learn more and apply at alliance.journey.com. Key Topics & Timestamps 00:00 — Intro 03:27 — Story #1: Chase Travel/Dining Predictions + Sapphire Reserve Events for 2026 20:13 — Story #2: Virgin Hotels' search for new CEO is underway 34:50 — Story #3: Hilton Overhauls Loyalty Program 47:51 — "Spice of the Week" Your Hosts: Zach Busekrus — Journey LinkedIn: https://www.linkedin.com/in/zachbusekrus/Instagram: https://www.instagram.com/behindthestays/ Scott Eddy — Global Travel & Hospitality Expert @MrScottEddy LinkedIn: https://www.linkedin.com/in/mrscotteddy/Instagram: https://www.instagram.com/mrscotteddy/ Ben Wolff — Founder of Onera & Oasi LinkedIn: https://www.linkedin.com/in/ben-wolff/Instagram: https://www.instagram.com/uniquestaysguy/ Edwin Kramer — Luxury Hotelier Consultant & Former GM LinkedIn: https://www.linkedin.com/in/edwinckramer/Instagram: https://www.instagram.com/edwinkramer/