From Friction to Focus: How Children’s Mercy Reengineered Nursing Workflows with Helen

About this episode

This episode discusses how Children's Mercy reengineered nursing workflows to improve efficiency and patient care.

Children’s Mercy set out to solve a persistent problem in hospital care: nurses spending too much time on non‑clinical tasks. In this episode, CEO Alejandro Quiroga, MD, MBA, shares how the Helen concierge ecosystem is returning meaningful time to nurses, reducing interruptions, and improving patient and family experience. He breaks down the outcomes, the safety and standard‑work design behind the model, and why applying complexity principles—rapid iteration, hypothesis testing, and responsive workflows—was essential. Ale also explores what health systems can learn from tech industries that excel at adaptability and speed.

People in this episode

Guest: Alejandro Quiroga Md Mba

Topics covered

• nursing workflows
• hospital care
• patient experience
• health systems
• technology

Keywords

• Helen concierge ecosystem
• non-clinical tasks
• complexity principles
• rapid iteration

Mentioned in this episode

Products: Helen concierge ecosystem

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