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From 10 epsHost
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Recent episodes
Spotlight: The Airport Lounge Experience | Ep 74
Oct 23, 2025
10m 34s
The State of Summer Travel | Ep 73
Jun 23, 2025
14m 48s
What Makes an Airport Great? | Ep 72
May 20, 2025
10m 24s
Spotlight: Passenger View | Ep 71
Apr 3, 2025
7m 13s
The Perfect Storm Impacting Home Insurance | Insurance Intelligence Podcast | Ep 12
Mar 24, 2025
13m 25s
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| Date | Episode | Topics | Guests | Brands | Places | Keywords | Sponsor | Length | |
|---|---|---|---|---|---|---|---|---|---|
| 10/23/25 | Spotlight: The Airport Lounge Experience | Ep 74✨ | airport loungestravel+2 | Michael TaylorJohn Cabell | J.D. Power Airport Lounge Experience StudyJ.D. Power | — | airline-sponsored loungescredit card-sponsored lounges+3 | — | 10m 34s | |
| 6/23/25 | The State of Summer Travel | Ep 73✨ | summer travelhotel demand+2 | Andrea StokesAzari Jones+1 | rental carshotels+2 | — | travel adviceinflation+2 | — | 14m 48s | |
| 5/20/25 | What Makes an Airport Great? | Ep 72✨ | airportstravel+2 | — | Travel & Hospitality IntelligenceJ.D. Power+2 | North America | Indianapolis International Airportairport architecture+3 | — | 10m 24s | |
| 4/3/25 |  Spotlight: Passenger View | Ep 71✨ | Passenger Viewsocial media listening tools+1 | Azari Jones | J.D. Power Passenger View | — | Passenger ViewJ.D. Power+2 | — | 7m 13s | |
| 3/24/25 |  The Perfect Storm Impacting Home Insurance | Insurance Intelligence Podcast | Ep 12✨ | home insurancecustomer satisfaction+2 | Michael VermillionStephen Crewdson+1 | Insurance Intelligence PodcastJ.D. Power+1 | — | claimscycle times+1 | — | 13m 25s | |
| 3/21/25 |  Mobility as a Service (MaaS) | Ep 70✨ | Mobility as a Servicerental cars+1 | — | Travel & Hospitality Podcast | — | MaaStransportation trends+1 | — | 12m 18s | |
| 2/23/25 |  Growing While Meeting Your Underwriting Guidelines | Insurance Intelligence Podcast | Ep 11✨ | auto insuranceunderwriting guidelines+1 | — | Insurance IntelligenceJ.D. Power Insurance Intelligence | — | insurancegrowth goals+1 | — | 18m 47s | |
| 2/13/25 |  Airline Lounges & Reward Programs| Ep 69✨ | airline loungeshotel reward programs+2 | — | airline loungeshotel rewards programs+1 | — | rewards credit cardspersonalization+1 | — | 13m 11s | |
| 1/26/25 |  2025 Outlook | Insurance Intelligence Podcast | Ep 10✨ | insurance implications from the California firesshopping and switching trends+3 | Stephen CrewdsonMark Garrett+1 | the J.D. Power Insurance Intelligence PodcastInsurance Intelligence+1 | California | insuranceCalifornia fires+2 | — | 21m 17s | |
| 1/16/25 |  Holiday Travel Review + Look Ahead | Ep 68✨ | holiday travelair travel demand+3 | — | hotel studyrental car study+1 | — | travel trendshotel study+1 | — | 10m 21s | |
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| 12/10/24 |  2025 Industry Predictions | Ep 67 | Michael Taylor, Andrea Stokes and Azari Jones of J.D. Power deep dive into 2024 travel trends and make predictions for the year to come! Did anyone's 2024 predictions come to pass? Find out! Episode topics:- The soaring demand for air travel and hotels- Potential airline mergers- The rise of social media travel (vacations for the 'Gram!) and wellness travel (think relaxation & health)- What’s next for prices?- Workforce challenges- Are EVs the next big thing in rentals? | — | ||||||
| 12/3/24 |  Biggest Stories of 2024 | Insurance Intelligence Podcast | Ep 9 | On this episode of our podcast, the team takes a look back at the biggest stories to influence the insurance market in 2024. This episode covers: - The return to profitability - Shopping and switching trends - The rise of the importance of trust - Claims bright spots - And more! Hosted by: - Michael Vermillion, VP and General Manager, Insurance & Healthcare Featuring: - Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence - Mark Garrett, Director, Insurance Intelligence - Scott Quarderer, Managing Director, Insurance Intelligence | — | ||||||
| 11/27/24 |  Holiday Travel Trends | Ep 66 | This episode of the J.D. P ower Travel & Hospitality Podcast is all about this season’s hottest holiday travel trends! Here’s what we’re covering:The DOT’s new automatic refunds rule and what it means for travelers.The latest holiday travel trend data and what to expect this season.Is Travel Tuesday the next Black Friday? Explore this growing trend and find out which industry is offering the best deals—spoiler alert: it's cruises! How AI and biometrics are revolutionizing the rental car experience for a seamless journey. | — | ||||||
| 11/6/24 |  Auto Claims: The Latest Trends | Insurance Intelligence Podcast | Ep 8 | On the latest episode of our podcast, the team explores the results of the 2024 Auto Claims Satisfaction Study. This episode covers: - Why claims are such a critical part of the customer relationship - How premium increases have influenced satisfaction with the claims experience - Specific focus areas for claims process improvement - And more! Hosted by: - Carolyn Kibat, Director, Marketing Automation & Strategy Featuring: - Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence - Mark Garrett, Director, Insurance Intelligence | — | ||||||
| 10/22/24 |  Car Rental Study Results | Ep 65 | Tune in to the latest episode of our Travel & Hospitality Podcast as we explore the J.D. Power 2024 North America Rental Car Satisfaction Study, featuring expert insights from Azari Jones and Andrea Stokes, hosted by Sarah Baggett.Learn what’s driving customer satisfaction, the latest trends in the rental car industry and how top brands are staying competitive. | — | ||||||
| 9/24/24 |  Latest Study Results | Ep 64 | Mike Taylor and Andrea Stokes are discussing the latest results of the 2024 North America Airport Satisfaction Study and Third-Party Hotel Management Guest Satisfaction Benchmark! | — | ||||||
| 9/16/24 |  All About Agents | Insurance Intelligence Podcast | Ep 7 | On the latest episode of our podcast, Amy Feeman from our Consumer Insights division joins us to explore the role of insurance agents in the current market. This episode covers: - Whether customers still want to work with agents - How interactions with agents influence customer actions - How carriers can empower agents to improve the customer experience - And more! Hosted by: - Michael Vermillion, VP and General Manager, Insurance & Healthcare Featuring: - Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence - Mark Garrett, Director, Insurance Intelligence - Amy Feeman, Sr. Analyst, Consumer Insights | — | ||||||
| 8/21/24 |  Improving Policy Pricing Accuracy | Insurance Intelligence Podcast | Ep 6 | On the latest episode of our podcast, the Insurance Intelligence team is joined by Jim Vecchio from our Autodata Solutions division to talk auto insurance policy pricing accuracy. This episode covers: - Why pricing auto insurance policies accurately matters - What data carriers can leverage to improve pricing accuracy - How to accelerate pricing process improvements across the industry - And more! Hosted by: Michael Vermillion, VP and General Manager, Insurance & Healthcare Featuring: - Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence - Breanne Armstrong, Director, Insurance Intelligence - Jim Vecchio, Head of VIN Products, Autodata Solution Division | — | ||||||
| 8/21/24 |  Fall 2024 Travel Predictions | Ep 63 | In this episode of the Travel & Hospitality Podcast, host Sarah Baggett is joined by industry experts Michael Taylor, Andrea Stokes and Azari Jones to discuss the latest trends and insights in the travel sector.Michael and Andrea kick off the discussion with their predictions for fall 2024 travel, forecasting that travel will remain expensive and crowded. Azari Jones provides an update on the latest developments in the rental car industry, including the addition of new brands to the rental car study and emerging insights into EVs.Andrea highlights the upcoming release of a third-party hotel management study, set to be published in September, offering valuable insights for the industry.Michael also shares exciting news about the forthcoming airport study release, also expected in September.Lastly, they dive into Southwest Airlines' decision to transition from open seating to assigned seating, exploring the potential affect of this change on travelers and the airline industry. | — | ||||||
| 7/30/24 |  Key Takeaways from the 2024 Insurance Advisory Board Meeting | Insurance Intelligence Podcast | Ep 5 | Earlier this month, we hosted our Insurance Advisory Board Meeting where our guests and speakers gathered together to dive into critical topics influencing the industry. Tune in as our team discusses key takeaways from our keynote presentation, panel discussions, and conversations with participants. This episode covers: - Predictions for the economic state of insurance - An overview of digital priorities for the industry - A look at the latest shopping and marketing trends - And more! Hosted by: Michael Vermillion, VP and General Manager, Insurance & Healthcare Featuring: - Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence - Breanne Armstrong, Director, Insurance Intelligence - Mark Garrett, Director, Insurance Intelligence | — | ||||||
| 7/18/24 |  Hotel Guest Satisfaction Index Study Results | Ep 62 | In this episode, we introduce the “What Makes an Airport Great?” video series. Join Mike Taylor as he takes us on a tour of award-winning airports, revealing the secrets behind their success and the elements that set them apart.Additionally, Andrea Stokes dives into the latest findings from the 2024 North American Hotel Guest Satisfaction Index Study. Discover new insights on streaming services, in-room voice assistants, EV charging, and more, as we explore what makes a hotel stay exceptional in today's tech-driven world.Tune in for a look at the benchmarks of excellence in airports and hotels, and learn what makes these places truly outstanding. | — | ||||||
| 6/24/24 |  The Critical Driver of Auto Insurance Customer Satisfaction | Insurance Intelligence Podcast | Ep 4 | Trust has risen to the top as a critical element of a customer’s satisfaction with their insurance carrier. In episode 4 of the Insurance Intelligence Podcast, our experts dive into this topic to discuss what trust means, how carriers can measure it, and what can be done to influence trust. Tune in now. This Episode Covers: - Topics in the news. - An exploration of Trust including what it means and how to influence it. - How Trust influences different stages of the customer lifecycle. Hosted by: Michael Vermillion, VP and General Manager, Insurance & Healthcare Featuring: - Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence - Breanne Armstrong, Director, Insurance Intelligence - Mark Garrett, Director, Insurance Intelligence | — | ||||||
| 6/12/24 |  What Sets Great Airports Apart? | Ep 61 | In the latest episode of the J.D. Power Travel & Hospitality Podcast, Michael Taylor, Andrea Stokes and Azari Jones explore airline safety, highlight the top-performing airports so far and provide predictions on the stagnant hotel demand we’ve seen in Q1 2024. | — | ||||||
| 5/29/24 |  Rising Prices and How to Mitigate the Impact | Insurance Intelligence Podcast | Ep 3 | Rising insurance prices have been dominating headlines for quite awhile, and in episode 3 of the Insurance Intelligence Podcast, our experts dive into this topic to discuss the drivers behind price increases and what carriers can do to mitigate the impact on customer satisfaction. Tune in now. This Episode Covers: - Drivers of pricing increases. - How the new environment is influencing customer satisfaction in the claims space. - What carriers (and agents) can do to mitigate the impact of increased prices on satisfaction. - Leveraging auto data for more accurate pricing. Hosted by: Carolyn Kibat, Marketing Director Featuring: - Stephen Crewdson, CPCU, Senior Director, Insurance Intelligence - Breanne Armstrong, Director, Insurance Intelligence - Mark Garrett, Director, Insurance Intelligence | — | ||||||
| 5/13/24 |  What are Airlines Prioritizing in 2024? | Ep 60 | Michael Taylor, Andrea Stokes and Azari Jones provide a comprehensive analysis of the findings from the J.D. Power 2024 North America Airline Satisfaction Study and delve into ongoing updates from the J.D. Power 2024 North America Hotel Guest Satisfaction Index and the J.D. Power 2024 Rental Car Satisfaction Study. Explore the prevailing trends influencing satisfaction levels, and leverage these insights to enact meaningful changes. | — | ||||||
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