Twins Talk Clear-cut Communication

This episode continues, refines and summarizes our our thoughts on interpersonal communication conflict.

Ray and Bob continue to respond to the request on give us some more of that stuff on feedback. Here it is!

We think listening is such an important skill that if we are going to replay any episodes while we are away, they need to at least start with those on listening.

Bob and Ray try to work through some very interesting, but difficult nonverbal behaviors to get a hold of. it's fun stuff and it can really change how you come across to others. We are even going to attach a transcript/worksheet for the first time.

The twins go back and summarize proxemics with an interesting story on when conflict is initiated in different cultures. They also reclaim how important it is to maintain level eye contact with the other person in conversation. Finally, they tell a couple of favorite stories about working with cruise ship captains who violate good nonverbal communication principles.

Bob & Ray start a series on nonverbal communication. This episode simply provides a landscape for further episodes on the topic of nonverbal communication. Essentially, the twins are going to tackle what it is and how to use it to your advantage.

Ray and Bob have the distinct pleasure of visiting with a turnaround genius. James McCain is a career turnaround executive whose experience in turning around failing or poor performing organizations is what legends are made of. He shares some fascinating insights into the keys of successful turnarounds. Heads up for "fraudulating" a concept you will want to have at your finger tips.

Ray and Bob make a valiant, sometimes misguided, attempt to talk about the underlying issues in communicating with your teen. We even offer a few strategies for trying to reduce the "heat" in those conversations. Sorry, parents, it's all on you.

Ray and Bob push on to the emotionally charged communication situation of providing feedback that can be perceived as negative. It comes down to finesse and knowing the difference between criticism and constructive feedback.

Ray and Bob finish their thoughts on strategies to communicate effectively while feeling under attack. They then swing to the other end of the emotionally charged continuum to initiate a conversation on how to help others in emotionally charged situations. Yes, emotionally charged communication is on a continuum.

Ray and Bob start a new series on communicating in emotionally charged situations. They attempt to identify some different types of communication situations that bring their own emotional charge. And, with it, extra difficulty in communicating effectively.

The twins continue to host their guest, Jeff Trautman, to talk about how and why coaching relationships need structure. They wrestle with a host of issues: building trust, overcoming resistance, delivering bad news early, not "sandwiching" the client, and emotionally charged communication.