Tyler Tech Podcast

This episode of the Tyler Tech Podcast features Burgandi Grace, principal project manager for artificial intelligence at Tyler Technologies, and Heidi DeVore, a CAMA specialist with the Kansas Department of Revenue’s Property Valuation Division, discussing how governments are working to connect fragmented systems and make data more usable across agencies. Recorded live at Tyler Connect 2026 in Las Vegas, the conversation combines a broad look at modernization efforts with a detailed statewide example from Kansas, where differences in processes and scale effectively created more than 100 disconnected systems across counties. They share how improving data access, consistency, and visibility is helping governments support better decision-making and performance tracking, while making incremental progress toward more connected operations despite ongoing technical and organizational challenges.

This episode of the Tyler Tech Podcast features Kemarr Brown, deputy city manager for the city of Homestead, Florida, discussing how the city modernized service delivery to keep pace with rapid growth. Kemarr shares how Homestead moved from fragmented, manual processes to a unified digital platform for permitting, payments, and code compliance, improving efficiency, transparency, and access for residents and businesses. The conversation also highlights the role of data-driven decision-making, executive alignment, and process improvement in creating a more responsive and scalable local government.

This episode of the Tyler Tech Podcast features Liz Thomas, president of Tyler’s State and Federal Group, and Russell Gainford, chief technology officer, exploring how state agencies are turning the 2026 NASCIO State CIO Priorities into action. They discuss how AI, modernization, and cloud technologies are helping reduce administrative burdens, strengthen data foundations, and improve outcomes for residents — while balancing efficiency, security, and public trust.

This episode of the Tyler Tech Podcast features John Warren, county clerk for Dallas County, Texas, sharing how his office modernized court operations by transitioning from paper-based workflows to a digital, data-driven environment supported by automation and AI. Drawing on more than three decades of experience in the court system, John discusses the cultural and operational challenges of modernization, including gaining staff buy-in and rethinking processes originally designed for a paper-first world. The conversation explores how digitization, AI-assisted document processing, analytics, and expanded online access to records are helping the clerk’s office manage growing caseloads, reduce backlogs, and improve the experience for judges, attorneys, and residents. John also offers practical advice for other government leaders, emphasizing the value of peer collaboration, focusing on measurable outcomes, and approaching modernization as an ongoing journey. Tune in to learn how Dallas County is leveraging technology to strengthen resilience, increase transparency, and build more efficient public sector operations.

This episode of the Tyler Tech Podcast features Kirsten D’Amato and Deborah Pierrel, business systems analysts for the city of Palm Springs, California, sharing how the city modernized permitting and licensing to create a more accessible, transparent, and efficient experience for both residents and staff. Kirsten and Deborah discuss Palm Springs’ transition from fragmented, paper-based processes to a unified, enterprise-wide permitting and licensing platform that connected eight departments, improved real-time visibility, and streamlined collaboration. The conversation explores the operational and community impact of going paperless, from reducing manual work and simplifying training to expanding online access and improving service delivery. Tune in to learn how breaking down silos and modernizing high-impact services helped earn Palm Springs a 2025 Tyler Excellence Award.

This episode of the Tyler Tech Podcast features Dennis Click, deputy controller for Albemarle County, Virginia, sharing how the county modernized its financial and procurement operations to improve transparency, efficiency, and staff confidence. Dennis discusses Albemarle County’s shift from multiple disconnected systems to a more streamlined, integrated approach that reduced manual work, strengthened reporting, and expanded self-service across departments and vendors. The conversation highlights how proactive data cleanup, breaking down silos, and empowering staff with better tools led to meaningful operational improvements — an approach that earned Albemarle County a 2025 Tyler Excellence Award. Tune in to learn how modernizing financial operations can create a stronger foundation for smarter decision-making in local government.

This episode of the Tyler Tech Podcast brings together standout moments from 2025, featuring Tyler experts discussing how governments are strengthening resilience, modernizing through the cloud, and preparing for an AI-enabled future. The conversation highlights the many dimensions of resilience — from community engagement to cyber and operational readiness — and explores how cloud infrastructure supports always-on services and scalable operations. Guests also share why strong data governance is essential for effective AI and how emerging intelligence tools are helping agencies improve transparency, streamline routine interactions, and better serve residents. Tune in to hear how technology, collaboration, and innovation are shaping the next era of public sector service.

This episode of the Tyler Tech Podcast features Burgandi Grace, principal project manager for artificial intelligence at Tyler Technologies, and Jessica Crone, management analyst for the City of Rancho Cordova, California. They share how Rancho Cordova is using connected systems and collaboration to streamline operations, strengthen communication, and deliver more resident-focused digital services. The conversation explores how leadership support, change management, and a culture of innovation — complete with the city’s “Super Egg” mascot — are helping government staff embrace modernization. Tune in to hear how connection, collaboration, and technology are driving real-world impact in local government.

This episode of the Tyler Tech Podcast features Tim Walsh, general manager of cybersecurity at Tyler Technologies. He discusses why building a strong cybersecurity posture starts with people — not just technology. The conversation explores how public sector leaders can strengthen cyber resilience by investing in their workforce, providing training and resources, and creating a culture where security is a shared responsibility. Tune in to hear how empowering teams and fostering cyber awareness can help organizations stay prepared in an evolving threat landscape.

This episode of the Tyler Tech Podcast features Chris Hall, commissioner of Collier County, Florida. He shares how the county adopted priority based budgeting to move away from subjective, manual methods and toward a data driven, goal oriented framework. The conversation highlights how Collier County identified redundancies, uncovered millions in savings, and empowered staff to make more strategic decisions. Tune in to hear how a smarter budgeting process is helping the county strengthen fiscal responsibility and deliver better services to residents.

This episode of the Tyler Tech Podcast features Pat Martel, West Coast regional director at ICMA and former city manager. She shares how ICMA is supporting today’s leaders in addressing challenges like workforce recruitment, digital access, and innovation. The conversation highlights leadership development programs that prepare the next generation, the role of technology and AI in reshaping service delivery, and how communities are bridging the digital divide. Tune in for insights on building resilient local governments and a preview of the upcoming ICMA Annual Conference.

This episode of the Tyler Tech Podcast explores how public sector leaders are rethinking budgeting to create more transparent, data-driven, and community-focused financial strategies. Recorded live at Tyler Connect, the conversation features Chris Fabian from Tyler, Liz Steward from Envisio, and Nick Mastronardi from Polco. Together, they share how priority-based budgeting, performance management, and resident engagement can help governments align resources with strategic goals and build lasting public trust. Tune in for a compelling look at the future of budgeting in the public sector.

This episode of the Tyler Tech Podcast clarifies the critical differences between GovCloud and Standard Cloud for the public sector. Recorded live at Tyler Connect, Tyler CTO Russell Gainford and AWS Senior Program Manager Gerard Gallant explain why compliance — not assumptions — should drive cloud decisions. They explore common misconceptions, real-world implications for security and cost, and how public sector leaders can make informed, mission-aligned choices. Tune in for a clear, practical guide to understanding your cloud options.