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On the show
From 11 epsHosts
Recent guests
Recent episodes
Can Wealth Create Vulnerability?
May 18, 2026
35m 06s
Episode 72 - Why Suicide Prevention Is Everyone’s Business
Apr 20, 2026
48m 12s
Why “Vulnerable Customer” Isn’t the Whole Story
Mar 30, 2026
41m 41s
Back to Basics: Embedding Vulnerability Across the Customer Journey
Mar 9, 2026
25m 29s
When Customers Don’t Just Need Power — They Need People
Feb 23, 2026
32m 20s
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| Date | Episode | Topics | Guests | Brands | Places | Keywords | Sponsor | Length | |
|---|---|---|---|---|---|---|---|---|---|
| 5/18/26 | Can Wealth Create Vulnerability?✨ | wealthvulnerability+5 | Patrick Foley | Sonar Financial Services | — | wealthvulnerability+5 | — | 35m 06s | |
| 4/20/26 | Episode 72 - Why Suicide Prevention Is Everyone’s Business✨ | suicide preventionworkplace standards+3 | Lachie HumphreysMarcus Long | BS 30480 Suicide and the WorkplaceFirst Steps Guide+3 | UK | BSIIIOA+3 | — | 48m 12s | |
| 3/30/26 | Why “Vulnerable Customer” Isn’t the Whole Story✨ | vulnerabilitycustomer support+3 | Kate Robbins | Wessex Water | — | customer policyPriority Services Registers+2 | — | 41m 41s | |
| 3/9/26 | Back to Basics: Embedding Vulnerability Across the Customer Journey✨ | customer journeyvulnerability+3 | Bridie O’Shea | Mansfield Building Society | — | customer insightvulnerability awareness+2 | — | 25m 29s | |
| 2/23/26 | When Customers Don’t Just Need Power — They Need People✨ | vulnerabilitycustomer service+2 | Natasha Crooks | Jam CardDisability Action+3 | — | financial hardshipneurodivergence+3 | — | 32m 20s | |
| 2/9/26 | Exploring a decade of vulnerability insights and support✨ | vulnerabilitycustomer support+1 | Jenna Birchall | Helen Pettifer Training | — | customer impactvulnerability insights+1 | — | 48m 11s | |
| 9/13/22 | Episode 67 - A Conversation about Grief✨ | griefloss+2 | Lucy Dennis | Cruse BereavementCruse+2 | — | bereavementemotional support+1 | — | 40m 48s | |
| 8/29/22 | Episode 66 - Building a Vulnerability Army✨ | vulnerabilitymentoring+1 | — | Building a Vulnerability Army | — | consumer vulnerabilityVulnerability Mentoring Programme | — | 4m 14s | |
| 8/15/22 | Episode 65 - A conversation on Neurodiversity✨ | neurodiversitybusiness support+1 | Chezzy Kennedy | Thrive Mental Health & WellbeingLinkedIn | — | consultanttrainer+2 | — | 34m 42s | |
| 7/18/22 | Episode 64 - Campaign to End Loneliness✨ | lonelinesscommunity support+1 | Robin Hewings | Campaign to End Loneliness | — | Campaign to End Lonelinessrisk factors+1 | — | 38m 06s | |
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| 5/23/22 | Episode 63 - Financial Skills Partnership in Melton Mowbray✨ | financial skillscommunity support+1 | Amanda HarrisAmanda Heath | budget plannerThe Melton Building Society+3 | Melton Mowbray | Melton MowbrayMADMAC+1 | — | 35m 21s | |
| 5/12/22 | Episode 62 - A chat about loneliness | In this episode, Helen is joined by Ellice Whyte to discuss the topic of Loneliness which is the theme for this year's Mental Health Awareness Week. Connect with Ellice here - https://www.linkedin.com/in/ellice-whyte/Find out more about Mental Health Awareness Week here - https://www.mentalhealth.org.uk/You can follow Helen Pettifer for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com | 33m 52s | ||||||
| 5/3/22 | Epiosde 61 - Ways to help in the cost of living crisis | In this episode, Helen shares her thoughts on the cost of living crisis and how we can help people who are struggling.You can follow Helen Pettifer for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com | 10m 26s | ||||||
| 4/11/22 | Epsiode 60 - Utility Warehouse's Award Winning Initiative | In this episode, Helen is joined by Amy Lloyd-Jones and Ben Alao from Utility Warehouse.Amy and Ben discuss their new bereavement process's insights and motivations, earning them Gold in the Awards International's 'Vulnerable Situations' category.Visit Utility Warehouse website - https://uw.co.uk/You can follow Helen Pettifer for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com | 34m 23s | ||||||
| 3/28/22 | Episode 59 - The UKRN and Vulnerability | In this episode, Helen is joined by Kate Mitchenall, Manager at the UK Regulator's Network. Kate talks about the work UKRN are doing in the vulnerability space, in particular the three themes: cost of living (debt), digital exclusion and domestic financial abuse.Connect and contact Kate using these links - Website - https://www.ukrn.org.uk/LinkedIn - https://www.linkedin.com/in/kate-mitchenall-75009037/You can also follow Helen Pettifer for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com | 24m 54s | ||||||
| 3/14/22 | Episode 58 - Fuel Bank Foundation | In this episode, Helen is joined by Matt Cole, Chair of the Board of Trustees at Fuel Bank Foundation.Matt shares what the Fuel Bank Foundation is and how they support people in fuel crisis.Download the report here:https://www.fuelbankfoundation.org/wp-content/uploads/2022/02/Fuel-Bank-Whitepaper-3.2.2022-fbf013-1.pdf Connect and contact Matt using these links - Website - https://www.fuelbankfoundation.org/LinkedIn - https://www.linkedin.com/in/mattcole999/You can also follow Helen Pettifer for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com | 43m 12s | ||||||
| 3/1/22 | Episode 57 - Zero Discrimination Day | In this episode, Helen is joined by Alistair Barton an LGBTQ advocate.Alistair shares his personal story of coming out as a gay man and together Helen and Alistair discuss discrimination in society.You can find out more about Zero Discrimination Day here:https://www.unaids.org/en/2022-zero-discrimination-dayYou can follow Helen Pettifer for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com | 38m 17s | ||||||
| 2/17/22 | Episode 56 - Random Acts of Kindness Day | In this episode, Helen shares her thoughts and ideas on how we can acknowledge Random Acts of Kindness Day and show kindness to others.You can follow Helen Pettifer for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com | 3m 42s | ||||||
| 2/7/22 | Episode 55 - February News | In this episode, Helen shares what she's been working on recently with regards vulnerable customers.You can follow Helen Pettifer for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com | 8m 39s | ||||||
| 1/10/22 | Episode 54 - Mental Health and Wellbeing at Christmas | In this episode, Helen is a guest on a LinkedIn Live with Alistair Barton.Alistair and Helen discuss how we can look after our mental health and wellbeing at Christmas as well as looking out for others too. Listen to Alistair's podcast 'Picking at Perfection' here - https://open.spotify.com/show/3K9GZq26e9op0L6hCAF9hlYou can follow Helen for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com | 31m 42s | ||||||
| 1/4/22 | Episode 53 - World Braille Day | In this episode, Helen commemorates World Braille Day and explores the origins of the development of Braille.For further information and resources on Braille, visit:UKAAF – UK Association for Accessible Formatshttps://www.ukaaf.org/standards/#braille RNIBhttps://www.rnib.org.uk/practical-help/reading/braille-and-moon-tactile-codesYou can follow Helen Pettifer for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com | 9m 22s | ||||||
| 11/30/21 | Episode 52 - The Money & Mental Health Policy Institute | In this episode, Helen is joined by Helen Undy, the Chief Executive of the Money and Mental Health Policy Institute.Helen shares insights of the latest Money & Mental Health report 'The State We're In' discussing the financial and mental well-being of people in the UK during the pandemic.PLEASE NOTE: This episode discusses the subject of suicide that some people may find distressing.Download the report here:https://www.moneyandmentalhealth.org/publications/the-state-were-in/Find out more about Mental Health Accessible here:https://www.moneyandmentalhealth.org/mentalhealthaccessible/Download 'The Need to Know' guide here:https://www.moneyadvicetrust.org/media/documents/The_need_to_know_February_2020.pdfConnect and contact Helen Undy using these links - Website - https://www.moneyandmentalhealth.org/LinkedIn - https://www.linkedin.com/in/helen-undy-63334b29/ About the Money & Mental Health Policy Institute:The Money and Mental Health Policy Institute is a research and campaigning charity, aiming to better understand and tackle the link between financial difficulty and mental health. The policy institute focuses on conducting high quality, rigorous and innovative research to develop practical policy solutions. From this research we know that the symptoms of mental health problems, like poor memory and concentration, low energy levels, or feelings of anxiety, can make engaging with essential services like banks a stressful, sometimes overwhelming, task. You can also follow Helen Pettifer for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com | 47m 56s | ||||||
| 11/22/21 | Episode 51 - A Discovering Alcoholic | In this episode, Helen is joined by Angus Grady.Angus shares his personal story of being a discovering alcoholic. Connect and contact Angus here: - LinkedIn - https://www.linkedin.com/in/angusgrady/If this episode has personally resonated with you, you can contact the AA here:Website: - https://www.alcoholics-anonymous.org.uk/Telephone: 0800 9177 650You can also follow Helen for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com | 31m 52s | ||||||
| 11/15/21 | Episode 50 - What I've learnt over 5 years and 50 episodes | In this episode, Helen shares her learnings from 5 years in business and 50 episodes of Unlocking Vulnerability.You can follow Helen for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com | 8m 31s | ||||||
| 11/1/21 | Episode 49 - Using Complaints to Identify Vulnerability | In this episode, Helen is joined by Jonathan Mantle from Complaints EQ.Jonathan shares his insights and experience on how organisations can use their complaints to identify customers who may be vulnerable. Helen and Jonathan also discuss some of the barriers vulnerable customers may experience when it comes to raising a complaint. Connect and contact Jonathan using these links - Website - https://www.complaintseq.co.uk/LinkedIn - linkedin.com/in/jdmantle/ You can also follow Helen for future episodes and more consumer vulnerability information:Email - info@helenpettifer.comTwitter - https://twitter.com/hpettifertrainLinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/Website - https://www.helenpettifer.com | 41m 24s | ||||||
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