After 11 Years In UX, This Is The Mistake I See Everyone Making.

About this episode

Jeremy discusses common mistakes in user experience measurement and understanding.

I'd love to hear from you. Get in touch! 🔬 The Observation That Prompted This Rant We measure satisfaction, intention to use, overall liking — and then we go back to our teams and say "users don't trust it" or "satisfaction is low" and expect that to be actionable🧠 How Experience Actually Works — A Quick Neuroscience Detour Experience isn't one thing — it moves through layers: sensation → perception → judgmentSensation is the raw signal reaching your sensors; perception is your brain integrat...

People in this episode

Host: Jeremy

Topics covered

• user experience
• neuroscience
• satisfaction measurement
• perception
• judgment

Keywords

• user trust
• satisfaction
• experience layers
• neuroscience
• perception
• judgment

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