UX and AI Digest Episode 5: Managing Users' Expectations with AI

About this episode

This episode discusses managing users' expectations with AI, highlighting the phenomenon of cognitive surrender as revealed by a University of Pennsylvania study.

I'd love to hear from you. Get in touch! 🧠 Most People Just Do What ChatGPT Tells Them — Even When It's Wrong — Futurism https://futurism.com/artificial-intelligence/study-do-what-chatgpt-tells-us A University of Pennsylvania study introduced me to a term I hadn't heard before: cognitive surrender — the tendency to follow AI output without questioning itThe numbers: participants followed correct AI advice 92.7% of the time, and still followed wrong AI advice 79.8% of the time — override rates...

People in this episode

Host: Jeremy

Topics covered

• AI
• user experience
• cognitive surrender
• expectations management
• ChatGPT

Keywords

• AI
• user experience
• cognitive surrender
• ChatGPT
• expectations
• study
• advice

Mentioned in this episode

Organizations: University of Pennsylvania, Futurism

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