Insights from recent episode analysis
Audience Interest
Podcast Focus
Publishing Consistency
Platform Reach
Insights are generated by CastFox AI using publicly available data, episode content, and proprietary models.
Total monthly reach
Estimated from 3 chart positions in 3 markets.
By chart position
- 🇨🇦CA · Management#1135K to 30K
- 🇸🇬SG · Management#713K to 10K
- 🇲🇾MY · Management#171500 to 3K
- Per-Episode Audience
Est. listeners per new episode within ~30 days
4.3K to 22K🎙 Weekly cadence·50 episodes·Last published 9mo ago - Monthly Reach
Unique listeners across all episodes (30 days)
8.5K to 43K🇨🇦70%🇸🇬23%🇲🇾7% - Active Followers
Loyal subscribers who consistently listen
2.5K to 13K
Market Insights
Platform Distribution
Reach across major podcast platforms, updated hourly
Total Followers
—
Total Plays
—
Total Reviews
—
* Data sourced directly from platform APIs and aggregated hourly across all major podcast directories.
On the show
Recent episodes
Through The Lens of Vendors - Greg Reffner
Aug 12, 2025
28m 34s
How to Lead Without Faking It: WFM, Coaching & Confidence - Danny Green
Aug 5, 2025
34m 13s
WFM Career - The Sky is the Limit
Jul 29, 2025
34m 10s
Doing Outbound Right - Garry Gormley
Jul 22, 2025
35m 46s
Agent Mentorship into WFM - Aaron Wojtak
Jul 15, 2025
31m 39s
Social Links & Contact
Official channels & resources
Official Website
Login
RSS Feed
Login
| Date | Episode | Description | Length | ||||||
|---|---|---|---|---|---|---|---|---|---|
| 8/12/25 | Through The Lens of Vendors - Greg Reffner | Message the show! Greg Reffner joins Irina on WFM Unfiltered with a refreshingly blunt take on what really goes on behind the scenes of B2B vendor-client relationships. With years of experience navigating the high-stakes world of tech sales and customer success, Greg shares war stories that will make you rethink everything you thought you knew about vendor partnerships. If you've ever sat in a meeting nodding along while a vendor promises the moon, this episode will hit uncomfortably close to... | 28m 34s | ||||||
| 8/5/25 | How to Lead Without Faking It: WFM, Coaching & Confidence - Danny Green | Message the show! What happens when you stop pretending and start leading? In this week's episode of WFM Unfiltered, Irina sits down with Danny Green—a former contact centre sales pro turned respected operations and leadership expert. His career didn’t start with a polished plan. It started in the trenches, facing real problems and learning from hard-won experience. From sales floors to 24/7 global operations, Danny’s journey is packed with insights that challenge how we think about leadershi... | 34m 13s | ||||||
| 7/29/25 | WFM Career - The Sky is the Limit | Message the show! What if the secret to a thriving contact centre career wasn’t in your CV, but in your mindset? In this episode of WFM Unfiltered, Irina sits down with Nenad Lukikj, a self-made leader who went from humble beginnings to reshaping the way we think about workforce management, innovation, and personal growth. Nenad’s story isn’t your usual LinkedIn highlight reel—it’s full of real risks, unorthodox choices, and a relentless commitment to doing things differently. From discoverin... | 34m 10s | ||||||
| 7/22/25 | Doing Outbound Right - Garry Gormley | Message the show! From flipping burgers to flipping the script on outbound sales - Garry Gormley’s journey is anything but average. In this episode of WFM Unfiltered, Irina sits down with the founder of FAB Solutions to dissect what makes outbound tick, why most organisations do it so badly, and what leadership really means in the contact centre trenches. Garry doesn’t hold back. With experience spanning thousands of calls, teams, and metrics, he pulls the curtain back on the sales strategies... | 35m 46s | ||||||
| 7/15/25 | Agent Mentorship into WFM - Aaron Wojtak | Message the show! Aaron Wojtak joins Irina on WFM Unfiltered for a brutally honest dive into what’s really happening at the intersection of real-time analytics, agent performance, and leadership in contact centres. With a background that spans frontline agent roles to strategic workforce planning, Aaron brings a grounded, no-nonsense perspective that cuts through the noise of corporate fluff This episode challenges the traditional “command and control” culture still lurking in too many operat... | 31m 39s | ||||||
| 7/8/25 | The Death of WFM Tools | Jimmy Hosang | Message the show! WFM is dead. At least, that's what Jimmy Hosang thinks - well, the tools, anyway. In this explosive conversation, Jimmy joins Irina on WFM Unfiltered to challenge everything we think we know about workforce management technology. Forget dashboards and legacy software; the AI revolution is already rewriting the rules of contact centre planning, and Jimmy doesn’t hold back. From his unique perspective as a tech entrepreneur with WFM roots, Jimmy exposes how AI isn’t just disru... | 47m 36s | ||||||
| 7/1/25 | How To evaluate the Performance of the WFM Team | Zakaria Berrada | Message the show! Why do WFM teams constantly feel like they’re missing the mark—even when the numbers add up? In this episode of WFM Unfiltered, Irina sits down with Zakaria Berrada, the Head of WFM for Global Strategic Accounts at Foundever, who brings over two decades of leadership in planning, forecasting, and operational strategy. His insights aren’t just from the textbook—they’re from the trenches. Zakaria opens up about his career shift from finance into WFM, and why understanding peop... | 35m 56s | ||||||
| 6/24/25 | Keep It Simple, Stupid for Contact Centers | Charlie Adams | Message the show! What happens when you strip the buzzwords out of CX and just focus on the people? In this episode of WFM Unfiltered, Irina sits down with Charlie Adams — customer experience director, author of It’s Just People, and a man who’s seen the contact centre industry from the inside out. From smashing AI myths to confronting uncomfortable truths about management and data, this one’s a no-fluff, all-reality masterclass in how not to screw up your customer experience. Charlie’s worke... | 32m 44s | ||||||
| 6/17/25 | Why Does Nobody Listen to The WFM Team? | Jason Bartram | Message the show! This episode of WFM Unfiltered goes deep into the heart of every planner’s frustration — why no one listens to the WFM team. And to help us unpack that truth, Irina is joined by Jason Bartram, a global workforce planning leader at eBay, with decades of frontline experience in turning chaos into strategy. Jason doesn’t just talk about planning; he talks about what it takes to make it matter. From the importance of defining clear responsibilities to the power of trust-based le... | 36m 51s | ||||||
| 6/10/25 | Is Transformation a Bad Thing? | Gregorio Uglioni | Message the show! Transformation. Everyone talks about it, but very few get it right. In this episode of WFM Unfiltered, Irina sits down with Gregorio Uglioni - also known as the CX Goalkeeper - to dismantle the corporate myths around change, strategy, and customer experience. With a rich background in healthcare transformation and a passion for customer-led innovation, Greg shares war stories from the frontline of business change that’ll make you question everything you think you know ... | 33m 43s | ||||||
Want analysis for the episodes below?Free for Pro Submit a request, we'll have your selected episodes analyzed within an hour. Free, at no cost to you, for Pro users. | |||||||||
| 6/3/25 | Where Should WFM Sit in the Organisational Structure? | WFM Unfiltered | Message the show! Where does Workforce Management actually belong inside a company? If you've ever felt like WFM is misunderstood, underused, or straight-up misplaced within your organization, you're not alone. In this episode of WFM Unfiltered, Irina is joined by Pier, a lifelong contact center and workforce leader who brings serious insight and lived experience from every level of the industry – from agent to director, and everything in between. Pier breaks down the real-life implications ... | 32m 05s | ||||||
| 5/27/25 | Why WFM Hiring is Failing Talented People | Message the show! om both sides of the table — as someone who’s hired for WFM roles and as someone who’s had to fight for credibility without formal credentials. He and Irina debate whether certificates really prove capability, why vendors may be part of the problem, and how the obsession with system knowledge is holding back operational growth. Expect frustration, a few uncomfortable truths, and a whole lot of clarity. Whether you’re hiring for WFM, trying to land your next role, or just won... | 33m 01s | ||||||
| 5/6/25 | Handling Budget Pushback: A Guide for WFM and CX Leaders | Message the show! We don’t usually do reruns… but this one? It earned it. WFM Unfiltered is proud to bring back one of our most popular episodes — with a sharper look and better sound — because Adriana Olteanu dropped insight that’s just too good to get buried in the archives. Adriana leads forecasting and capacity planning at Groupon, and in this conversation, she and Irina get real about the uphill battle WFM professionals face when senior leadership won’t listen. From building a bulletproo... | 25m 22s | ||||||
| 4/29/25 | Are Product Managers The Enemy? | Rich O'Farrell | Message the show! Is your product manager helping—or holding you hostage? This week on WFM Unfiltered, Irina brings on Rich O’Farrell, a seasoned contact centre insider turned Product Director, to finally answer the burning question: are product managers the enemy? From call centre agent to the head of WFM product strategy at Verint, Rich has seen it all. And now he’s spilling the internal truths that most vendors hope you never find out. This episode is a full-throttle breakdown of what real... | 1h 03m 02s | ||||||
| 4/22/25 | Implementations S*ck | Adam Saad | Message the show! Implementations suck. You know it. We know it. Adam Saad really knows it. And he’s not here to sugar-coat a damn thing. In this episode of WFM Unfiltered, Irina teams up with Adam—Founder of Tech Stack Advising and host of the Scaling Out Loud podcast—to dismantle the illusion of smooth software implementations. From toxic vendor relationships to overpriced consultants and ghosting sales teams, Adam exposes the patterns that derail tech rollouts before the first config scree... | 34m 58s | ||||||
| 4/15/25 | Are BPOs Worth It? | Dan Piper | Message the show! Is your BPO partner a strategic asset—or an operational liability? In this explosive episode of WFM Unfiltered, Irina pulls no punches and brings in transformation heavyweight Dan Piper to dissect the real state of Business Process Outsourcing in today’s contact centre chaos. Dan’s 20-year career in operations and BPOs—from team manager to Global VP of Continuous Improvement—makes him uniquely qualified to expose what works, what doesn’t, and what’s quietly killing performa... | 42m 10s | ||||||
| 4/8/25 | What does the Law say about AI | John Walter | Message the show! What does the law say about AI? And more importantly, what should we be asking? In this episode of WFM Unfiltered, Irina sits down with John Walter — lawyer, tech innovator, and founder of ProxyLink — to dissect the growing tension between artificial intelligence and legal boundaries in the contact center space. From transitioning out of the legal field and diving into customer support, John’s path has been anything but typical. His frustration with how AI is being rolled ou... | 43m 41s | ||||||
| 3/25/25 | Working From Home... Or Not? | Adrian Hawes | Message the show! The battle between remote work, hybrid models, and full office life rages on—and we’re diving straight into the fire. In this episode of WFM Unfiltered, Adrian Hawes joins Irina to dissect the realities, myths, and consequences of remote work in the contact center industry. Is working from home still the productivity dream we thought it was, or has it created bigger problems than we expected? Adrian shares his expert insights on the evolution of work-from-home policies, the ... | 34m 23s | ||||||
| 3/18/25 | The Rift between WFM and Team Leads | Martin Teasdale | Message the show! Team leaders and WFM professionals—why does it always feel like you're speaking different languages? In this episode of WFM Unfiltered, we’re tackling the age-old battle between workforce management and team leaders. And who better to break it down than Martin Teasdale—contact center veteran, founder of the Team Leader Community, and host of Get Out of Wrap. With over 25 years in the industry, Martin has dedicated his career to supporting and elevating team leaders, and toda... | 58m 29s | ||||||
| 3/11/25 | WFM Trends | Jim Simmons | Message the show! What does the future of WFM look like, and why is it still misunderstood at the executive level? Jim Simmons, a leader in workforce management and operational strategy, joins the show to unpack the biggest trends shaping WFM in 2025. With decades of experience optimizing workforce strategies, Jim breaks down why WFM teams struggle for recognition and what it takes to earn a real seat at the executive table. From AI hype to the hard truths about automation, Jim doesn’t hold b... | 30m 10s | ||||||
| 3/6/25 | There's no WFM without Capacity Planning | Eric Bainbridge | Message the show! 🚀 Capacity planning: The most overlooked part of WFM? This week on WFM Unfiltered, we're breaking down why capacity planning is not optional—it’s the foundation of a solid workforce strategy. We’re joined by Eric Bainbridge, a WFM expert who’s spent 20+ years mastering the art of balancing cost, efficiency, and customer experience. 🎯 Why do so many companies get capacity planning wrong? 🎯 What’s the real impact of bad planning on business outcomes? 🎯 And how can YOU take con... | 37m 19s | ||||||
| 2/18/25 | Cost Vs Value - Rick Denton | Message the show! When does customer experience actually drive value, and when is it just an expensive vanity metric? In this episode of WFM Unfiltered, we’re joined by Rick Denton, a seasoned expert in customer experience, to dissect one of the most controversial topics in contact centers: Is customer service a cost or a value driver? With decades of experience in operational excellence, customer advocacy, and brand strategy, Rick brings a no-nonsense take on how businesses should really mea... | 33m 43s | ||||||
| 2/11/25 | WFM: 'Admin' or Strategic Role? | Corey Sewpersad | Message the show! Is WFM just admin work, or is it a strategic powerhouse hiding in plain sight? In this episode, Corey Sewpersad joins WFM Unfiltered to challenge the outdated perception that WFM is just about schedules and spreadsheets. He unpacks the real impact of workforce management—how it drives business success, aligns departments, and plays a pivotal role in analytics and decision-making. Corey shares his journey from traditional WFM into analytics, explaining why so many businesses ... | 32m 28s | ||||||
| 2/4/25 | Value in Mistakes | Anthony Brady | Message the show! What happens when you discover your greatest lessons in the middle of your biggest mistakes? In this compelling episode of WFM Unfiltered, Irina welcomes Anthony Brady, a seasoned WFM professional with over 20 years of experience in workforce management. Anthony’s career spans influential roles at eBay, PayPal, Dublin Airport, and Accenture, where he’s led transformative projects that continue to inspire. Today, he runs his own consultancy, sharing hard-earned wisdom with th... | 40m 00s | ||||||
| 1/28/25 | Getting Past the Recruiters | Message the show! Recruitment challenges in Workforce Management are at an all-time high. That’s why we brought in James Parkin, a true expert in navigating the tricky waters of hiring and job seeking, to WFM Unfiltered. Whether you’re a job seeker frustrated with ATS filters or a hiring manager struggling to find the right talent, this episode is packed with hard-hitting truths and actionable strategies. James dives into the controversial topic of recruiters relying too much on keywords, she... | 42m 45s | ||||||
Showing 25 of 50
Sponsor Intelligence
Sign in to see which brands sponsor this podcast, their ad offers, and promo codes.
Chart Positions
3 placements across 3 markets.
Chart Positions
3 placements across 3 markets.