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- 🇦🇺AU · Careers#1455K to 30K
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2.5K to 15K🎙 ~2x weekly·62 episodes·Last published 2d ago - Monthly Reach
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5K to 30K🇦🇺100% - Active Followers
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2K to 12K
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On the show
Recent episodes
Great Leaders MUST Be Great Followers - Here's Why
Jun 22, 2026
Unknown duration
The DOMESTICATED Salesperson Problem in HVAC
Jun 15, 2026
Unknown duration
New 2026 GOAT Rules: Do This to Qualify
Jun 8, 2026
Unknown duration
How to Hire the BEST Candidate (Traits, Questions & Interview Strategies)
Jun 1, 2026
Unknown duration
The 3 Ideal Team Player Traits Trade Companies Need
May 25, 2026
Unknown duration
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| Date | Episode | Description | Length | ||||||
|---|---|---|---|---|---|---|---|---|---|
| 6/22/26 |  Great Leaders MUST Be Great Followers - Here's Why | Great leaders do not rise by ego alone. Real leadership starts with followship, humility, and the hunger to keep learning.In episode 74 of The Wisdom of Wrench Podcast, Kevin Comerford breaks down why great leaders must also be great followers. He digs into leadership, humility, curiosity, emotional intelligence, mentorship, and the desire to win. Built for people in HVAC, electrical, sales, and customer service, this episode shows how better habits, better people, and a student mindset can help you lead stronger at work, at home, and in life.Subscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧 Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroupChapters:0:00 - Why Must Great Leaders Be Great Followers?0:52 - The Leadership Lesson That Changes Everything1:33 - Do C Students Make Better Entrepreneurs?2:51 - What Is EQ in Business and Why It Can Beat IQ3:59 - The Mentor Moment That Changed Kevin’s Life5:09 - How To Learn From People Better Than You5:41 - Does Your Inner Circle Determine Your Income?7:22 - Why Humility and Giving Credit Make Leaders Stronger8:19 - What Does Good to Great Reveal About Winning Leaders?10:03 - What Separates Great Leaders? Humility + Desire To Win11:24 - How Do Leaders Stay Humble Under Pressure?13:20 - How To Earn the Right To Lead Your Team14:07 - Why Curiosity Is a Winning Leadership Trait15:37 - What One Word Can Unlock a Growth Mindset?16:21 - Why You Should Surround Yourself With People You Admire17:39 - How To Lead With Curiosity at Work and at Home18:09 - Final Takeaway: Make Your Future Bigger Than Your Past | — | ||||||
| 6/15/26 |  The DOMESTICATED Salesperson Problem in HVAC | Are HVAC sales are dying because salespeople are becoming domesticated? In episode 73 of the Wisdom of Wrench Podcast host Kevin Comerford exposes the brutal truth about home services. Too many salespeople sit idle and blame bad leads instead of putting in the hard work. Inspecting the attic, getting dirty and digging for gold is where the cash hides and acting like a feral salesperson helps hit those daily math goals.Success will ruin you if you catch the disease of me. It takes real effort to balance your massive ego with humility so you can provide honest service and win for your family.Subscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧 Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroupChapters:0:00 - Are You a Domesticated Salesperson? (Why HVAC Reps Are Going Soft)2:27 - How to Generate HVAC Leads Without Ads (The Utah Door-Knocking Model)6:16 - What is a Feral Salesperson? (The Secret to Untamed Success)9:53 - How Much Does a Single HVAC Lead Cost? (The \$1,500 Wake-Up Call)14:25 - How to Close More Deals (Why You Must Stop Blaming Bad Leads)16:24 - Where is the Hidden Money in HVAC? (Why You Must Inspect the Attic)17:13 - Is Work-Life Balance Killing Your Commission? (The Truth About Weekends)19:09 - How to Hit Your Sales Quota Every Month (The Daily Math Strategy)21:27 - What is the W.E.A.T.H.E.R Mindset? (The Sniper Approach to Selling)25:10 - Why Are The Best Salespeople Like Honey Badgers? (Ego vs. Humility)28:50 - What is the "Disease of Me"? (How to Stop Success From Making You Lazy) | — | ||||||
| 6/8/26 |  New 2026 GOAT Rules: Do This to Qualify | The old way of fighting for a top spot to get an invite to the GOAT Awards is not more! In episode 72 of the Wisdom of Wrench, host Kevin Comerford and co-host Amanda Meyer reveal the new rules to get yourself to New Orleans. You will find out the specific HVAC, plumbing, and electrical sales targets needed to qualify.This massive shift to an abundance mindset means your only enemy is the target number itself. Managers will discover a simple way to break down huge annual goals into easy daily habits for their teams. Watch the full breakdown to find out exactly how to hit your specific numbers and earn your ticket to New Orleans for the next GOAT Awards!Subscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧 Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroupChapters:0:00 - What Are the 2026 GOAT Award Rules? (The Big Announcement)1:16 - Why We Eliminated the "Top 10": The Power of an Abundance Mindset3:07 - How to Stop Competing and Start Winning Your Trip4:23 - A Manager's Guide to Coaching: How to Break Down Annual Targets6:14 - HVAC 2026 Targets: Exactly What You Need to Achieve8:28 - Plumbing & Water Sales: How to Qualify in the Newest Category11:01 - Electrical Division: Your Exact Target Numbers for New Orleans11:40 - Blended Trades & Memberships: The Definitive Guide to Qualifying14:26 - Support Team Rules: How Recruiting and Safety Are Judged14:54 - What Happens If Everyone Wins? (Halftime Show & Predictions) | — | ||||||
| 6/1/26 |  How to Hire the BEST Candidate (Traits, Questions & Interview Strategies) | The worst thing you can do as an interviewer is talk too much. You must learn the exact SMART strategies to hire the best candidate and spot red flags before they ruin your home service business.In episode 71 of the Wisdom of Wrench podcast, host Kevin Comerford and guest Julie Anderson reveal how to find humble and hungry team players. You will learn simple interview questions to test a service technician and see their true character. Active listening is the greatest tool to protect your company culture from toxic hires. Watch the entire episode right now to master your hiring skills and build a loyal team.Subscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧 Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup | — | ||||||
| 5/25/26 |  The 3 Ideal Team Player Traits Trade Companies Need | Your hiring method is broken and costing you great talent. Discover the three specific traits trade companies need to find amazing people in HVAC, Plumbing and electrical.In Episode 70 of the Wisdom of Wrench podcast, host Kevin Comerford and guest Julie Anderson reveal the secret to recruiting long term employees. You will find out why hiring for a smile beats hiring for technical skill every time.They explain how to spot humble, hungry, and smart traits during an interview so you can grow your self managing company. Watch the full video now to fix your hiring strategy and find staff who truly care.Links referenced in the episode:The Ideal Team Player by Patrick Lencioni: https://amzn.to/3POTajUUncontainable by Kip Tindell: https://amzn.to/4dTWsKRArticle on Gen Z and Career Mapping by Julie Anderson: https://www.linkedin.com/posts/jandersonwrenchgroup_hr-future-magazine-article-ugcPost-7458189829487448066-oeme/?utm_source=social_share_send&utm_medium=member_desktop_web&rcm=ACoAAFgplxoBGse83plUE3xOwNZHNXcrJ0JByXoSubscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧 Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroupChapters:0:00 - Why Hiring for Attitude Beats Hiring for Skill1:39 - YouTube Growth: How We Reached the Top 2% of Podcasts4:03 - The McDonald's Secret: Why Managers Must Spend 33% of Time Recruiting6:42 - What Is a Self-Managing Company? The Business Glider Concept Explained8:02 - Meet Julie Anderson: Bringing Fortune 500 Talent Strategy to the Trades19:21 - How to Hire for the Smile: The 3 Ideal Team Player Traits21:18 - Trait #1: Humble. Why a Willingness to Learn is Non-Negotiable29:08 - Trait #2: Hungry. How to Identify Healthy Ambition in Candidates35:44 - Trait #3: Smart. Why EQ (Emotional Intelligence) Outperforms IQ40:24 - What Is the Most Important Trait for Career Success?44:45 - The Biggest Interview Mistake: Why You Must Slow Down to Hire Fast49:02 - The "One Equals Three" Rule: How to Reduce Your Workload by Hiring Right55:15 - How to Interview Like a Pro: Why You Must Be the Buyer, Not the Seller1:02:46 - The Candidate Shift: Why Your Employer Brand Matters Now More Than Ever1:06:46 - The 80/20 Interview Rule: Why Hiring Managers Talk Too Much1:12:46 - Setting Clear Expectations: What Marriage Can Teach You About Hiring Top Talent | — | ||||||
| 5/18/26 |  The Secret NFL Strategy That Eliminates HVAC Sales Anxiety | The exact NFL strategy used by Bill Walsh will completely destroy your HVAC sales anxiety forever. Watch episode 69 of The Wisdom of Wrench Podcast with Kevin Comerford to master your next pitch.You will learn how to handle tough HVAC sales calls without fear. We cover the pocket coach method and the best open-ended questions to ask homeowners. You will discover the 80/20 rule of listening and the F.O.R.M. technique to build fast trust. We even share why roller coasters explain your daily stress. Watch this full video right now to stop losing deals and start making more money for your family today.Pocket Coach download: https://drive.google.com/drive/folders/1_EL9OGRFnwRQoD57Suc5A9iCKd5fHc9l?usp=sharingSubscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧 Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroupChapters:0:00 - Introduction: What Do The NFL & HVAC Sales Have In Common?02:15 - Why HVAC Sales Feels Like a Roller Coaster (And How to Fix It)05:09 - The "Bill Walsh" NFL Strategy for Eliminating Sales Anxiety08:04 - Overcoming the Fear of Rejection at the Customer's Door10:11 - How to Use a "Pocket Coach" to Master Your Sales Pitch11:49 - The Best Open-Ended Questions for HVAC Sales Calls12:49 - How to Call an "Audible" When a Sales Call Goes Off Script16:19 - The 80/20 Rule: Why Listening Closes More Deals Than Talking19:15 - The Secret to Building Trust With Homeowners Instantly20:35 - How to Use the F.O.R.M. Technique to Connect With Customers22:08 - The "Magic Wand" Question That Reveals Exactly What Customers Want23:46 - How to Stay in Control of Any Sales Conversation24:38 - How to Turn a Negative Customer Conversation Positive Fast26:33 - Episode Recap: Make More Money By Serving Your Clients Better | — | ||||||
| 5/11/26 |  Top Paying Trades Jobs Without A College Degree | You can build a huge income and protect your family time without a four year college degree. In this supercut compilation for episode 68 from the Wisdom of Wrench podcast, host Kevin Comerford and some of the elite tradesmen share their journey on having a high earning career without a four year degree. Guests Ken Haines, Washington Dang, David Urrutia, and Zach Mills explain how a strong work ethic and good communication bring real job security.Subscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧 Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroupChapters:0:00 - Is College Worth It? Why I Started an HVAC Business at 192:46 - How to Become Indispensable: Building a High-Paying Career Without a Degree6:31 - Trade School vs University: Why Dropping Out of College Was the Right Move8:23 - How Much Do HVAC Techs Make? Earning 80 USD/Hour & Getting Home Early11:00 - Is HVAC Only for Young Men? How to Pay Off a California Home as a Tech14:38 - How to Make 300,000 USD as an HVAC Technician: The Surprising Skill You Need18:00 - Why Company Culture Matters: Ensuring Job Security in the Trades21:29 - Military to Trades Transition: Why Army Veterans Excel in Home Services26:57 - When to Switch HVAC Companies: The Secret to True Work-Life Balance32:11 - How to Sell 4 Million USD in HVAC: The One Book Every Technician Must Read | — | ||||||
| 5/4/26 |  How to Train Your Mind to Never Give Up: The KMF Method | The biggest threat to your home service career is freezing when heavy stress hits. You must train your mind to never give up using the KMF method to beat anxiety and keep moving forward.In episode 67 of the Wisdom of Wrench podcast, host Kevin Comerford and co-host Amanda Meyer reveal how to build true emotional maturity when everything goes wrong. You will learn simple coping mechanisms to handle hard financial, relationship, and health problems without losing your momentum. Taking action is the ultimate cure for feeling stuck or overwhelmed as a leader. Watch the entire episode right now to master your thoughts and protect your business and your family.Subscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧 Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup | — | ||||||
| 4/27/26 |  How I Hit $4M in HVAC Sales in 3 Years | Zach Mills went from Army infantry to over four million dollars in HVAC installed sales in just three years. In episode 66 of The Wisdom of Wrench Podcast, host Kevin Comerford sits down with one of the top service technicians in the country to find out exactly how he did it.Mills breaks down the mindset shift that changed everything for him, why he treats every single maintenance call as an opportunity, and how he builds real trust with homeowners through honest communication, humor, and the right questions. He talks about what he learned from Dale Carnegie, how he surrounds himself with greatness, and the simple habits that helped him generate massive tech lead revenue as a comfort advisor pipeline at Morris Jenkins.Whether you are a newer technician trying to grow or a veteran looking to push past a plateau, this one is worth every minute. Hit play and see what is possible when you stop being robotic and start being real.Subscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧 Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroupChapters:0:00 - $4M HVAC Tech Story: “Every Call Is an Opportunity”0:32 - WOW Podcast Intro + What “Tech-Generated Lead Revenue” Means1:50 - Meet Zach “Mills” Mills: \#2 in the Country at Morris Jenkins3:58 - Army to HVAC: Why He Chose the Trades (Not College)8:13 - Starting with Almost No Training: Learning Fast on the Job9:22 - Why He Switched to Morris Jenkins (Work-Life Balance + Support)11:59 - Year 1 Reality: “Middle of the Pack” to Breakout Potential15:07 - The Breakthrough Formula: Mentors + Books + Immediate Implementation19:34 - Communication That Closes: Likeability + Answer Questions with Questions23:29 - Who You Hang Around Matters: Avoid Complainers, Chase Greatness28:30 - 2025 Mindset Shift: Dig for the “Why” + Get Permission to Advise33:45 - How to Not Be Robotic: Humor + Being a Real Person40:03 - Staying on Top: Ruts, Self-Accountability, Control the Controllables53:37 - The 50/50 Rule: Talking vs Working (Education Builds Trust)56:42 - Language That Sells: “We/Us” + “Investment” + Fit the Homeowner’s Plan1:01:02 - Creating Urgency Without Pressure: Photos + “Stay in Control” Framing1:06:56 - The “Test Call” That Became 3 Systems + Ductwork + Generator1:09:21 - Kevin’s Recap: The 5 Biggest Takeaways to Copy Today1:16:04 - Final Words: Bigger Future, Keep Running the Play | — | ||||||
| 4/20/26 |  Listen to Understand, Not to Respond | Your biggest sales mistake happens the exact second you stop listening to your team member and start planning your reply. This bad habit kills trust and ruins company culture in home services.In episode 65 of The Wisdom of Wrench Podcast, host Kevin Comerford and co-host Amanda Meyer reveal why empathic listening is the true secret weapon for your business and family.Watch the full video to learn how to avoid the one upmanship trap and use psychological air to lead a better team. Discover how to diagnose problems first and build deep trust with every single conversation.Subscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧 Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroupChapters:0:00 - The Secret Weapon of Sales: Why We Stop Listening0:44 - Welcome to The Wisdom of Wrench Podcast1:16 - What Is Common Service Language? Building Company Culture2:44 - Stephen Covey's Habit 5: Seek First to Understand4:31 - The Optometrist Trap: Why You Must Diagnose Before You Prescribe6:22 - Are You a "Loud Thinker"? The Danger of Autopilot Conversations8:46 - How to Stand Out: Why Focus is Your Ultimate Superpower10:31 - The One-Upmanship Mistake: Are You Ruining Everyday Conversations?12:58 - Real-Life One-Upmanship: Amanda’s Surprising Pregnancy Story15:30 - Why Are We Bad Listeners? The Massive Gap in Our Education System16:50 - What Is Empathic Listening? Empathy vs. Sympathy Explained18:26 - The Question-to-Statement Ratio: A Simple Trick to Be More Interesting21:40 - Crockpot vs. Microwave Listening: Why You Need to Embrace Dead Air24:02 - What Is Psychological Air? The Surprising Key to Unlocking Your Team26:53 - The Ronald Reagan Leadership Strategy: Asking Questions to Empower28:39 - How to Improve Customer Service: The Call Center Script Trap31:07 - How to Close More Deals: The Ultimate Empathic Listening Sales Hack33:23 - The Installer's Secret: Creating Clarity and Client Satisfaction34:56 - Episode Recap: Transform Your Leadership With One Simple Rule | — | ||||||
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| 4/13/26 |  2025 GOAT Awards Recap Show | The home service industry has never seen a wilder celebration than the 2025 GOAT Awards in San Diego. Get ready to witness the absolute best live performance in company history and relive the ultimate Wrench Group party.In episode 64 of the Wisdom of Wrench podcast, Kevin Comerford and Amanda Meyer recap the unbelievable weekend. They take you on a fun journey from the humble beginnings of the very first awards show to the massive success the team shares today.Subscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧 Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroupChapters0:00 - 2025 GOAT Recap & Secrets!1:26 - How We Started: The Shocking First GOAT Awards Story4:13 - Who Are the Best in Home Services? (The Elite 5-Year Winners)6:42 - What Happens at a VIP Wrench Party? San Diego Trip Details8:59 - Is This the Best Drone Show Ever? (Mind Blown!)10:41 - How Top Pros Relax: Morning Yoga and Pool Time Fun14:00 - How to Turn a Work Truck Into a \$1.75 Billion Business!16:37 - What Did Tony Hawk Say? His Secret to Winning at 5018:18 - The Most Epic Live Rap Performance You Have to See! | — | ||||||
| 4/6/26 |  HVAC Lead Gen: What Actually Works at Costco | A single lead generator produced over $2.2 million in HVAC and water system sales from one of the hardest places to sell. This episode reveals her surprisingly simple method for success inside Costco. If you work in home services, you need to hear this.In episode 63 of The Wisdom of Wrench Podcast, host Kevin Comerford sits down with Susan Haws, the number one lead generator in the country. She shares the real strategies that work for generating appointments in a high-traffic environment. Learn how to identify ready-to-buy customers, start conversations that lead to sales, and handle constant rejection. This is a masterclass on the sales mindset needed to thrive.Subscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧 Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup | — | ||||||
| 3/30/26 |  How to Build a Real Safety Culture in Home Service Businesses | Forget "safety first." A real safety culture in your home service business comes from one powerful idea that gives every single employee the authority to protect themselves and their team. This single mindset shift ensures everyone gets home safe to their families every single night.In episode 62 of The Wisdom of Wrench, host Kevin Comerford sits down with Phil Rapp, a safety leader with over 20 years of experience, to show you how to build a workplace where safety is a core value, not just a rule. You'll learn the exact steps to empower your team members, establish trust, and create a culture where everyone, from the newest hire to the top performer, takes personal responsibility for their well-being. This is the practical guide to safety leadership you need to protect your people and your business.Subscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧 Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroup | — | ||||||
| 3/23/26 |  This Mirror Moment Will Change Your Leadership Forever | All real progress in your business and life begins with telling yourself the truth. This single act of honesty is the foundation for building trust, creating a positive culture, and becoming a leader people are inspired to follow.In episode 61 of the Wisdom of Wrench podcast, host Kevin Comerford and co-host Amanda Meyer show you how to master the “mirror moment.” This is the key to creating real growth. You will learn how to handle tough conversations, fix your mistakes, and build a team that works harder for you. This episode gives you simple, practical advice to improve your leadership skills today. Learn how to be honest with yourself and others to build a better future.Subscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧 Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroupChapters:0:00 - All Progress Begins With The Truth0:52 - Welcome to The Wisdom of Wrench Podcast1:28 - The #1 Rule for Personal & Business Growth2:03 - The 3 Types of Truth That Will Change Your Life2:57 - The Mirror Moment: How to Be Truly Honest With Yourself3:50 - The "Fat Guy, Skinny Guy" Problem: Why You Lie to Yourself6:05 - Are You Cheating On Your Fitness? (The Apple Watch Lie)7:23 - A Manager's Biggest Mistake (And How to Fix It)8:29 - My Biggest Regret: How I Failed My Team By Shouting9:52 - What To Do When You're Attacked in a Meeting11:10 - Do You Want To Be Right or Do You Want To Be Rich?12:21 - The Psychological Reason We Lie to Ourselves12:45 - Are You Letting The "Worst Driver" Ruin Your Life?14:22 - Are You Worthy of Being a Leader? A Tough Question15:32 - Is Being Brutally Honest Actually Kind?16:29 - How to Criticize Someone While Leaving Them With Dignity17:55 - The Worst Way to Coach an Employee (Stop Doing This!)20:14 - How to Approach Difficult Conversations With Less Anxiety22:06 - What You Say About People When They're Not Around Matters24:03 - How to Eliminate Employee Anxiety and Build Trust26:55 - The Secret to Building a High-Performance Culture29:25 - A Story of Radical Candor That Strengthened Our Team30:29 - 3 Keys to Building a High-Performance Team31:41 - How We're Making Our Future Bigger Than Our Past | — | ||||||
| 3/16/26 |  How to Sell MORE HVAC Memberships WITHOUT Selling: The Tactic Exposed | A 77% close rate on HVAC memberships is possible without being a pushy salesman. This episode exposes the simple tactic used by one of the nation's top technicians to make clients want to sign up for a service agreement.In episode 60 of the Wisdom of Wrench Podcast, host Kevin Comerford sits down with Jaken Poteat, a technician who mastered the art of selling without any high-pressure strategies. He reveals how he went from a college dropout with no trade experience to closing 341 memberships in a single year. You will learn the exact questions he asks and the way he plants seeds during a service call that make the sale a no-brainer for the customer by the end of the visit.This is the guide for any technician in home services who wants to boost their conversion rate, earn more, and still feel proud of their work. Watch to see the simple method you can start using today.Subscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧 Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroupChapters:0:00 - The Secret to Selling Without Being Pushy0:41 - How This Tech Achieved a 77% Membership Close Rate2:30 - A Top Tech's Journey: From College Dropout to HVAC Expert6:54 - The Unconventional Job Interview That Changed Everything9:07 - Inside an Elite HVAC Training Program (The Stakes Were High)10:28 - What To Do When Your Coworkers Get Promoted Before You12:12 - The Turning Point: How a Mentor's Belief Ignited Success15:35 - Is Setting Big Goals a Mistake? A Different Approach18:35 - How to Sell HVAC Memberships: A Step-by-Step Call Breakdown20:11 - The #1 Question to Ask Before Diagnosing Any HVAC System22:24 - Are You Being Pushy or "Pulley"? The Key Sales Difference24:30 - "Planting Seeds": The Subtle Art of the Follow-Up25:34 - What Are the Real Benefits of a Maintenance Plan?27:01 - How To Overcome the Top 3 Objections to HVAC Memberships28:40 - Objection 1: "My HVAC System is Brand New"29:04 - Objection 2: "My HVAC System is Old But Works Fine"30:52 - How To Use Numbers to Make the Sale a "No-Brainer"32:03 - Why Being Genuine Outperforms Any Sales Tactic34:25 - How To Build Unshakeable Confidence in Your Sales Ability37:27 - You're a Fish That Doesn't See Water: The Power of Self-Analysis39:37 - The Strategy: Stop Thinking During the Call, Start Analyzing After41:32 - Final Thoughts & The Importance of a Support System42:51 - Your Future Should Always Be Bigger Than Your Past | — | ||||||
| 3/9/26 |  What Exploring Other Companies Taught Me About HVAC Success | A top HVAC technician, a two time GOAT award winner on track to earn it a third time, suddenly quit his job. This bold move revealed the surprising truth about real success and happiness in the home services industry.In episode 59 of the Wisdom of Wrench podcast, host Kevin Comerford sits down with Richard Kadotani to discuss his journey in HVAC. Richard shares why he left Service Champions where he was a top performer, what he discovered working for the competition, and the powerful lessons he learned about company culture, career growth, and achieving a fulfilling work life balance.If you are a driven professional in the trades, this conversation provides an invaluable look into making major career decisions, the importance of educating your customers, and how to build a prosperous future in the trades. Watch now to hear Richard's full story.Subscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧 Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroupChapters:0:00 - Why a Top Performer Suddenly Quit His Job1:36 - Meet Richard Kadotani: A 2x GOAT Award Winner2:24 - Richard's Story: From a Small Town to a Big Career3:21 - Why I Couldn't Finish My College Degree4:33 - The Surprising Reason My Dad Wouldn't Let Me Join the Family Business5:55 - How My Dream Hobby Became a Job I Hated7:46 - What Should I Do With My Life? How to Find Your True Passion8:38 - How to Get Started in the Restaurant Industry (From the Ground Up)9:58 - My First Night as a Bartender (By Accident!)10:52 - I Opened My Dream Restaurant... Then COVID Hit12:52 - The #1 Skill You Learn from the Restaurant Business14:43 - How Do You Get a Job in the HVAC Industry?15:28 - How Much Money Can You Make in HVAC?16:39 - What Is Paid HVAC Training & Is It Worth It?18:35 - Should You Choose HVAC Install or Service?20:49 - The #1 Skill for HVAC Career Advancement22:00 - Is It Possible to Make Over USD 100,000 in HVAC?23:56 - How I Made USD 2.5 Million in My First Year25:03 - The Secret to Success? Just Educate the Customer27:32 - Is It Too Late to Get Into the Trades at 38?29:49 - A Message for Anyone Considering a Career in the Trades30:46 - The Making of a 2x GOAT Award Winner31:54 - The Biggest Lesson I Learned About High Performance33:21 - On Track for a 3rd GOAT Award... Then I Left36:31 - Why I Wanted a Selling Tech Position37:35 - How Other HVAC Companies Try to Recruit Top Techs39:27 - Do I Regret Leaving a Great Company?41:39 - What I Learned About Other Companies vs. Service Champions43:10 - The Unseen Support That Makes a Company Great44:17 - Should You Badmouth Competing Companies? (A Salesman's Guide)46:58 - What It Feels Like to Be Recruited by Another Company49:32 - Is It Better to Make a Bad Decision Than No Decision?51:04 - What to Do When Another Company Tries to Recruit You54:12 - Can You Be More Successful at a Different Company?55:09 - Why Company Culture is More Important Than You Think56:43 - The Right Way to Leave a Company (And Keep the Door Open)1:02:20 - How Has Your Performance Been Since Returning?1:03:29 - How Many Calls Should a High-Performing Tech Run?1:05:38 - Why We Give Our Best Techs the Oldest Equipment1:06:52 - The High Cost of Repairing an Old System vs. Replacing It1:08:36 - Why Our Install Speeds Are a Huge Client Benefit1:10:32 - How to Communicate Effectively with HVAC Clients1:12:24 - A Simple Way to Explain Complex HVAC Issues1:13:29 - How Much Does a New HVAC System Cost? (A Tech's Guide)1:17:21 - How I Bought a Vacation Home in Japan With My HVAC Career1:18:26 - Final Thoughts: Always Make Your Future Bigger Than Your Past | — | ||||||
| 3/2/26 |  $1.1M in HVAC Maintenance: Secrets to Massive Success! | A top HVAC maintenance technician sold over $1.1 million in a single year from maintenance calls, and he's sharing his entire blueprint for success. This episode reveals the real story, habits, and mindset that turned Sam into an industry leader.In episode 58 of the Wisdom of Wrench podcast, host Kevin Comerford sits down with Sam Arias, a record-breaking maintenance technician from Cool Today. Sam shares his personal journey, from humble beginnings and overcoming adversity to developing the customer service and sales techniques that multiplied his income. Learn the secrets to building instant trust, handling rejection, and the simple strategies you can apply on your next call to improve your own results. This is a must-watch for any home service professional looking to grow their career.Subscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧 Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroupChapters:0:00 - How This Technician Made \$1.1 Million in a Year1:53 - The Truth About Sam's \$1.1M Record (It's Not What You Think)3:11 - Who is Sam Arias? His Humble Beginnings5:04 - From a Phone Store to a Top-Performing HVAC Tech5:54 - How a High School Counselor Changed Sam's Life Forever7:41 - How to Overcome Adversity: Graduating with a Child10:29 - Why I Chose to Work for Cool Today (My Interview Experience)12:22 - The #1 Lesson Learned from a Millionaire Company Founder13:24 - This Is Who I Do It For (My Motivation)15:53 - The Difference a Great Manager Makes in Your Career16:16 - What Technical School Doesn't Teach You About HVAC17:19 - I Was the Worst Student, But Became the Most Successful19:16 - A Guide to Success: How to Treat Every Call Like a Good Call20:09 - Why The People You Surround Yourself With Matter22:00 - How to Stay Positive When a Call Goes Bad24:20 - The Secret to Building Instant Trust with Any Customer28:47 - How to Get Homeowners Involved in Their HVAC Maintenance30:15 - A Beginner's Guide to Selling UV Lights & Oxidizers34:32 - Is Financing a Good Option for HVAC Upgrades?39:45 - The Biggest Mistake Techs Make on New Systems42:24 - Are You Digging for Gold on Every Call?43:32 - How to Handle Rejection and Not Take It Personally46:49 - Is Friendly Competition Good for Your Performance?49:11 - Why I Went "All In" With My Company51:18 - What is Selling Out vs. Growing Up? A New Perspective54:16 - A Message to the Younger Generation in the Trades56:29 - The #1 Product That Got Me to \$1.1 Million in Sales59:45 - The Most Important Technique for Success in Home Service1:00:37 - A Summary of Sam's Blueprint for Success1:05:18 - A Final Message to All Technicians from Sam Arias1:06:35 - Always Make Your Future Bigger Than Your Past | — | ||||||
| 2/23/26 |  The #1 Thing New HVAC Techs Should Focus On To Make More Money | This top HVAC salesman made $5.5 million in one year without ever going to college. He reveals the single most important thing new techs must focus on to make more money and build a high paying career from day one.In Episode 57 of The Wisdom of Wrench, host Kevin Comerford talks with Stephen Gilchrist, a four time GOAT sales award winner. Kevin and Stephen explain why gaining transactions, not just experience, is the key to building confidence and momentum. Discover the simple habits and sales process that can help you succeed faster in the home services industry. What Stephen shares in this episode is the foundation for your financial success.Subscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧 Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroupChapters:0:00 - How to Build a \$5.5M Career Without a College Degree1:03 - Meet the Salesman Who Increased His Income 20x2:44 - The "Dude" Mentality: What It Takes to Be a Top Performer3:48 - Stephen Gilchrist's Origin Story: From Lumber Yard to Sales Legend5:57 - Do You Need a Degree to Succeed in the Trades?7:37 - The Surprising Jobs of a Top Salesman's Parents9:02 - How Selling Duct Cleaning Launched a Sales Career10:45 - The #1 Mistake That Kept Him Earning Only \$50k a Year12:13 - Why He Took an Entry-Level Job After Being a Top Salesman14:10 - How to Make \$10,000 in Your First Month as a Technician14:55 - How to Get Promoted to Sales in Just 2 Months17:33 - A Guide to Upgrading Your Lifestyle (Changing Your Zip Code)22:06 - How Do You Stay Humble When You 20x Your Income?23:56 - A Bible Verse for Staying Grounded in Business & Life26:09 - The "All-In" Mindset of a Top Achiever27:17 - How to Become a Lifelong Student of Sales30:23 - How Long Does It Realistically Take to Succeed in a New Career?31:20 - The "Fall Forward" Philosophy for Overcoming Mistakes33:21 - The Power of Transactions: A Beginner's Guide to Building Sales Confidence36:17 - How to Stay Spiritually Fit as a Busy Professional39:26 - The Simple Habit That Led to a 90-Pound Weight Loss42:40 - How to Control Hunger for Sustainable Weight Loss45:31 - How to Set Yourself Up for Ultimate Fitness Success47:16 - What is the Mental Benefit of Working Out?51:13 - Why You Can't Outrun Your Fork: The Truth About Diet vs. Exercise54:01 - A 5-Step Sales Process That Closes Over 60% of Deals56:31 - The Superpower All Great Salespeople Possess58:35 - How Much Time Should You Spend Building Rapport vs. Selling?1:02:23 - Should You Tell a Client You're Going to Ask for the Sale?1:05:41 - A Proactive Strategy to Increase Your Closing Rate in the Off-Season1:07:19 - A Powerful Trick to Normalize High Prices for a Client1:09:53 - Facts Tell, Stories Sell: How to Become a Great Storyteller1:11:03 - The Most Courageous Thing You Can Do in a Sales Presentation1:13:51 - "This is How We Prefer to Do Business" - A Powerful Closing Script1:18:42 - Should You Ferret Out Objections or Wait for Them to Happen?1:22:23 - A Surprising Statistic From a Salesman Closing 70% of His Calls1:25:15 - The "Zoom Out" Method for Overcoming a Sales Slump1:28:36 - How to Calculate What You Earn Every Time You Knock on a Door1:30:33 - A Message to All Aspiring "Dudes" in the Sales Industry | — | ||||||
| 2/16/26 |  GOAT Awards Final Standings | Today for episode 56, hosts Kevin Comerford and Amanda Meyer reveal the final official standings of the 2025 GOAT Awards. We are celebrating the absolute top GOATs across the Wrench Group, showcasing what a full year of dedication and skill can accomplish.Witness the jaw-dropping final numbers, including HVAC comfort advisors breaking the $8 million mark and plumbing sales professionals hitting $4 million for the first time ever. These results show what is possible in the home service industry.Find out which of your peers are heading to San Diego to be crowned the Greatest Of All Time. Tune in to see who took home the goldSubscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧 Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroupChapters:0:00 - GOAT Awards 2025: Announcing This Year's Winners1:07 - Recruiting Award: Who Are The Top Recruiters in Home Service?1:46 - Electrical Service Award: The Technicians Dominating the Field2:40 - Plumbing Service Award: A Fierce Battle for the Top Spot3:24 - HVAC Service Award: The First-Ever Million Dollar Winner4:07 - Tech-Generated Leads (Plumbing & Electrical): Meet the \$2 Million Dollar Man5:02 - Tech-Generated Leads (HVAC): Unbelievable Records Shattered (\$4M+)6:00 - Plumbing & Electrical Win Rate: How to Make Something Happen on Every Call (99.8%!)7:03 - HVAC Win Rate Award: A Legend Takes Home His 9th Gold Medal8:00 - Technician Membership Sales: The Secrets of the Top Performers9:07 - Call Center Membership Sales: How to Sell 800+ Memberships Over the Phone10:20 - Electrical Install Award: Recognizing Consistent High-Performers11:03 - Plumbing Install Award: The \$2 Million Dollar Installers11:54 - HVAC Install Award: Meet the Exclusive 5-Time Winner's Club14:29 - Safety Award: How These Companies Achieved Zero Injuries15:32 - Sales Recovery Award: The \$5 Million Dollar Club16:43 - Lead Generation (Costco & Home Depot): How to Generate Millions from Big-Box Stores18:21 - Plumbing Selling Technicians: Meet the \$2 Million Dollar Sales Plumbers19:17 - HVAC Selling Technicians: How This Tech Hit a \$5 Million Personal Record20:14 - Electrical Sales (Comfort Advisor): How All 3 Winners Broke the All-Time Record21:55 - Plumbing Sales (Comfort Advisor): A New Record! The First to Hit \$4 Million23:06 - HVAC Sales (Comfort Advisor): Two Legends Break the \$8 Million Barrier24:56 - Final Thoughts: Celebrating the 5-Year Anniversary in San Diego | — | ||||||
| 2/9/26 |  The Only HVAC Sales Masterclass You'll Ever Need | 80% of your HVAC sale is made before you ever discuss price. In this powerful masterclass, industry legend Allen Smith shows why only a few simple tools are all you need to build trust and make price objections disappear.In episode 55 of the Wisdom of Wrench Podcast, host Kevin Comerford sits down with Allen Smith for a supercut compilation packed with field-tested sales secrets. Allen shares unforgettable stories from his career, proving that exploring a home’s attic and crawl space is where you find the real problems that customers will pay anything to fix. Learn how to present yourself like the sharpest pro they’ve ever met and discover the simple, low-tech methods that create an unstoppable connection with your client.This episode reveals the exact process to stop selling on brand and efficiency and start solving deep pain points your competitors will never find. If you are a sales professional in the home service industry, this is the most important video you will watch all year.Subscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧 Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroupChapters:0:00 - The #1 Tool Every Salesperson Needs (It's Not an iPad) 0:51 - The 3 Questions Every Customer Asks Before Buying 1:48 - How to Mentally Prepare for a Sales Call 3:34 - The Thief That Steals Your Joy in Sales 5:31 - How to Eliminate Distractions and Win the Sale 8:03 - Is Your Cell Phone Killing Your Sales? (A Radical Approach) 9:06 - How to Dress for Success in Home Services 12:04 - The Unspoken Rules of Professional Appearance 13:33 - A Message for Sales Managers Who Avoid Tough Conversations 15:50 - The Non-Negotiable Rules for Personal Grooming 20:56 - Why Your Notepad is Your Most Powerful Sales Tool 24:15 - The 3 C's of a Successful Salesperson (Competence, Confidence, Control) 28:23 - The 3 Topics You Should NEVER Discuss With a Customer 29:19 - How to Sell the Outcome, Not Just the Product 31:09 - The Easiest Way to Lose a Customer's Trust 33:20 - The 5 Steps of a Perfect In-Home Sales Process 35:48 - The Snake in the Bathroom: A Story About Finding the REAL Problem 42:03 - Are You Looking for Gold? How to Uncover Hidden Pain Points 43:48 - The Disgusting Truth Hiding in a Customer's Return Vent 47:31 - Why Price Objections Disappear When You Find a Deeper Problem 50:20 - How to Inspect Duct Board & What to Look For 54:08 - Should You Let the Customer Watch You Work? 55:11 - How to Maintain Trust While "Upselling" 57:20 - Essential Tools for Every Home Service Sales Pro 1:02:01 - Stop Using Google! Why a Tape Measure is Crucial 1:03:49 - A Complete List of Tools to Carry on Every Sales Call 1:09:03 - How to Build a Case & Emotionally Connect with Pictures 1:12:00 - Are You Only Activating One of Your Customer's Senses? 1:15:06 - How to Present the Solution (Not Just a Replacement) | — | ||||||
| 2/2/26 |  The #1 Secret to Home Service Sales (Stop Being a Robot) | The most successful service calls happen before you even open your toolbox. Top technicians know that building genuine human trust is the secret to every big sale, not just being the best at the technical work. Your ability to have a natural conversation is more valuable than your skills.In episode 54, host Kevin Comerford brings you powerful insights from industry experts Wolfgang Kiess, Dana Barnes, Faran Eini, and David Urrutia. They reveal simple methods for creating instant rapport and making real connections with customers. Discover the communication strategies that transform a simple service visit into a lasting client relationship. Watch now to learn how to improve your customer service, earn trust on every call, and see better results today.Subscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧 Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroupChapters:0:00 - The #1 Skill Separating Top Technicians from the Rest 0:31 - The Client "Trap Question" You Must Know How to Answer 1:22 - What Does It Mean to "Learn How to Human"? 2:35 - How to Have Natural Conversations with Any Client 3:50 - Do Older Technicians Have an Unfair Advantage? 4:14 - What's the First Thing a New Technician Should Learn? 5:24 - A Guide to Self-Development for Service Techs 5:49 - The Best Negotiation Book for Service Professionals 6:31 - How to Secretly Learn from Other Technicians 8:46 - What a World-Class Technician Does Inside a Client's Home 9:26 - The "Humanity First" Approach to Customer Service 11:40 - How to Build Instant Rapport in the First 15 Minutes 12:54 - A Simple Framework for Client Conversations: Safety, Needs & Wants 15:08 - What's the Difference Between a Client's "Need" and "Want"? 16:08 - How to Adapt Your Approach to Different Personality Types 18:32 - The Two Goals Every Top Technician Must Have 19:58 - Why Your Voice Tone is More Important Than What You Say 22:06 - A Step-by-Step Guide to Earning a Client's Trust 26:01 - Does Your Appearance Really Matter on a Service Call? 27:40 - The "Plumbing Doctor": A Powerful Mindset for Professionals 29:42 - Why Your Company is a Relay Race (And You Can't Drop the Baton) 31:50 - How to Constantly Keep Your Skills Sharp 33:38 - You Can't Have a New Reality with an Old Mentality 35:54 - Are You "Too Techy" for Your Own Good? 38:04 - The 2-to-1 Rule for Balancing Technical & Personal Questions 39:45 - The Secret to Getting Clients to Sell Themselves 42:56 - How to Respond to: "What Would You Do If You Were Me?" 45:40 - How to Prepare a Client for the Sales Coordination Call 47:51 - The Perfect Script to Bridge to a Sales Conversation 50:08 - The Power of Using Visual Aids (Pamphlets & Pictures) 51:02 - The Mindset You Need to Help Every Customer | — | ||||||
| 1/26/26 |  How Taking Extreme Ownership Will Change Your Home Service Business | Taking full ownership of your mistakes is the only path to true success. Your income, your team's performance, and your customer's happiness all start with you.In episode 53 of The WOW Podcast features host Kevin Comerford, guests Ray Dias, Steve Coletta, and Isaiah Rubio to reveal how leaders in the home service industry build an unbreakable mindset. This episode explores the power of asking "what can I do?" instead of placing blame, a simple shift that creates incredible results.This is a compilation video from multiple podcasts. Watch each of the full length interviews below (in order of appearance):1 - Ep. 14 ft. Ray Dias: https://youtu.be/HOTh25aCv0s?si=ULMQplDy9eHiiSnX2 - Ep. 10 ft. Steve Coletta: https://youtu.be/HgsoBaot7X8?si=PuPl98S54ohI9HSS3 - Ep. 14 ft. Ray Dias: https://youtu.be/HOTh25aCv0s?si=ULMQplDy9eHiiSnX4 - Ep. 31 ft. Isaiah Rubio: https://youtu.be/jrgknD8_dmE?si=K4Or_QxlcwQbguhT Subscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧 Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroupChapters:0:00 - The Unbreakable Mindset of a Top Leader 1:12 - Why a Crying Baby on a Plane is Your Fault (The Tony Robbins Mindset) 3:24 - The Leadership Paradox: Why You Must Take All the Blame & Give All the Credit 5:10 - How to Get Everything You Want in Life (The Zig Ziglar Method) 7:00 - Unbreakable: How to Close a Sale After Falling Off a Roof 8:16 - What Is The Motivation Driving a Top Performer? 9:49 - Are You Asking the Right Questions? (QBQ: What vs. Why) 12:14 - A Lesson in Ownership from a High School Baseball Game 17:05 - If It's Meant to Be, It's Up to Me: Taking Full Responsibility 18:39 - Who Is Truly in Charge of Your Company's Culture? 19:24 - The Mindset You Need to Live By "It's Up To Me" 22:30 - How to Practice Extreme Ownership in Your Daily Life 25:42 - Is It Time to Go All-In or Find a New Path? 27:02 - The #1 Mistake Salespeople Make (And How to Fix It) 29:14 - How to Explain Complex Topics to Any Customer (Simple Analogies) 31:41 - How Do You Stay Motivated After Finishing #1? 33:01 - How Top Earners Review Their Performance for Growth 34:43 - What Is Extreme Ownership? A Deep Dive 35:55 - Where Does True Ownership Come From? | — | ||||||
| 1/19/26 |  How This HVAC Company Made $1M in Only 50 Days | This HVAC company generated over one million dollars in only 50 days by following a simple set of rules from a podcast episode. You will see how a team that was down 10 percent changed their mindset and began to win.In episode 52 of The Wisdom of Wrench podcast, host Kevin Comerford and guest Mark Stewart break down a massive case study. They talk about why 15 percent growth is the only goal that matters. You will learn about the "studcast" from Allen Smith ( https://youtu.be/mV_ymvTNoxc?si=wilwUOhF1kqSbOeZ ) formed their training, culture and helped them generate over $1M in just 50 days. Subscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧 Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroupChapters:0:00 - How to Jumpstart Your Sales Engine: A Case Study 1:22 - The 50-Day Sales Transformation Results 2:15 - Why 15% Growth is the Only Acceptable Standard 3:00 - Enterprise Rental Car: The Secret to Scalable Growth 5:06 - How to Grow Your Home Service Business by 15% 6:11 - The Lead Generation vs. Sales Performance Formula 7:50 - HVAC Sales Data: Reversing a 10% Downturn 9:11 - Achieving 14.8% Total Company Growth in 50 Days 10:04 - Is Marketing Responsible for Your Low Sales? 11:32 - 4 Pillars of a Successful Sales Turnaround 13:13 - How to Set the Tone for Company-Wide Growth 14:32 - Back to Basics: The Allan Smith "Studcast" Method 15:37 - What Does "Act Like a Boss" Mean in Sales? 16:52 - The "Circle Up" Drill: Mentally Preparing for Calls 18:10 - How to Master the Art of Note-Taking 19:00 - The Secret to Getting Clients to "Walk With You" 19:35 - Should You Take Customers into the Crawl Space? 20:24 - Million Dollar Results: Analyzing the Data 21:27 - How to Use Accountability Partners Effectively 22:41 - The "No Fluff" Rule for Sales Professionals 24:32 - Simplifying the "Run the Play" Sales Process 26:32 - Why You Shouldn't Rely on Weather for HVAC Sales 27:26 - Mindset vs. Process: Which Drives More Success? 28:18 - LFG: Planning for a Bigger Future | — | ||||||
| 1/12/26 |  The #1 Rule to Jumpstart Your HVAC Sales Engine (It's Not What You Think) | Driving revenue isn't the key to jumpstarting your sales engine. The secret to massive growth in the home service business is a simple rule most leaders ignore.In episode 51 of The Wisdom of Wrench, host Kevin Comerford welcomes sales driver Mark Stewart to reveal this powerful principle. Mark explains why focusing on client satisfaction over everything else is the ultimate strategy to boost your sales. He shares his proven blueprint for building a winning team culture in the HVAC and electrical trades.Discover Mark’s tough interview process for hiring committed technicians and salespeople who are built to last. Learn how he coaches his team, handles underperforming reps, and keeps his top people motivated. If you want to build a sales team that consistently wins, you need to watch this episode.Subscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧 Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroupChapters:0:00 - What Is the TRUE Foundation of a Home Service Business? 1:23 - Introducing a G.O.A.T. of Home Service Sales 4:02 - Mark Stewart’s Journey: From Rental Cars to a $120M+ Business 7:37 - Why You MUST Hire Managers From Outside Your Industry 9:54 - The Mindset You Need to See Explosive Business Growth 12:43 - The #1 Most Important Metric for Driving Sales Revenue 15:36 - Is "People Over Process" the Right Way to Lead a Team? 17:46 - The "4th C" Every Salesperson Needs to Be a Champion 19:17 - How to Identify a Committed "A-Player" in an Interview 20:56 - The Correct Way to Interview: Always Be The Buyer, Not The Seller 22:20 - A Trick Question to Test a Candidate's Core Values 23:18 - "Green Flags" to Look For When Hiring Salespeople 25:21 - The Biggest Red Flags to Watch For in an Interview 26:55 - Why You MUST Make Candidates Uncomfortable in an Interview 32:22 - The Critical First Step Before You Can Challenge Your Team 35:25 - How to Know When Your Employee is Struggling (And What to Do) 36:15 - A Manager's Secret Weapon for Building Loyal Teams 39:42 - How to Coach an Employee Without Pushing Them Away 42:13 - The #1 Mistake Salespeople Make (Are They on Their Own Plan?) 43:38 - The "Work of the Devil" That Kills a Salesperson's Momentum 48:22 - The Simple Truth About Success That Most People Forget 50:19 - How to Pull Your Team Out of a Losing Habit 56:15 - How to Run a Sales Meeting That Creates Peer Accountability 1:01:34 - Why You Should Let Your Top Salespeople Brag 1:03:47 - How to Handle a Salesperson on Their "Own F-ing Plan" (OFP) 1:05:41 - The 3 "Negative" Traits of Every Great Salesperson 1:09:10 - How to Manage High-Expectation vs. Low-Expectation Employees 1:12:01 - Final Thoughts: How to Make Your Future Bigger Than Your Past | — | ||||||
| 1/5/26 |  How This HVAC Tech Earns $300,000 a Year (Without a 4-Year Degree) | A $300,000 income in HVAC is not a myth. This episode proves it's possible for any technician to achieve incredible success without a four-year degree.In episode 50 of The Wisdom of Wrench Podcast, host Kevin Comerford sits down with Service Champion's very own, David Urrutia, a top-performing technician who went from having no HVAC experience to becoming the #1 tech in lead generation revenue. David shares the story of how his sales results skyrocketed once his technical competence grew, and he reveals the simple communication habits that build unbreakable client trust.You will see the exact process he uses on every call, from asking the right questions to bridging the conversation to a replacement without ever feeling like a pushy salesperson. This is the real story of how genuine customer service and a commitment to your craft can lead to exceptional earnings and a better life for your family.Subscribe to the WOW Podcast:Spotify: https://open.spotify.com/show/0UvJLcLFL03vKiLpd1xN45?si=PRBF-DwYR_uDtfRB8hIsLgApple Podcasts: https://podcasts.apple.com/us/podcast/wisdom-of-wrench-podcast/id1792919657🔧 Wrench Group: https://www.wrenchgroup.com🔧 Wrench IG: https://www.instagram.com/wrenchgroup🔧 Wrench FB: https://www.facebook.com/wrenchgroup🔧 Wrench LinkedIn: https://www.linkedin.com/company/thewrenchgroupChapters:0:00 - Can an HVAC Tech Really Make $300,000 a Year? 0:51 - Meet the #1 Technician in Lead Generation Revenue 2:40 - How a Shy Kid Became a Top-Performing Technician 5:59 - How to Get an HVAC Job With No Experience 8:09 - A Top Technician's Family Life & Motivation 10:16 - The Person Who Pushed Me to Succeed 11:50 - The Moment My Sales Results Skyrocketed 15:25 - How to Build Technical Competence From Scratch 17:26 - Is a Technician a Sales Role or a Technical Role? 18:36 - The #1 Mistake That Makes Customers Feel "Sold To" 21:07 - The 3 C's of a Successful Technician: Competence, Confidence, Control 23:32 - A Top Tech's Exact Process on a Maintenance Call 25:26 - The One Question to Ask Every Single Customer 28:31 - Why You Must Give More to Get More 30:18 - The World-Class Habit of a #1 Technician 33:05 - How to Build Unbreakable Trust with a Client's Family 35:23 - How to Bridge the Conversation to a System Replacement 38:54 - How to Prepare a Client for the Sales Coordinator Call 44:19 - Why You Must Personally Follow Up on Every Lead 47:48 - Is a $300k+ Income Possible Without a 4-Year Degree? 51:32 - The Power of a Supportive Team Culture 54:41 - Key Takeaways: David Urrutia's Success Formula 59:40 - How to Make Your Future Bigger Than Your Past | — | ||||||
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