Big news - The Next Evolution of Contact Center WFM: Introducing Calabrio Workforce Intelligence

About this episode

This episode discusses the launch of Calabrio Workforce Intelligence and its innovative features that redefine Workforce Management.

Hot off the press from Calabrio’s largest annual user conference, C3 in Dallas, comes the launch of Calabrio Workforce Intelligence - the next evolution of Workforce Management. With AI at the core, not bolted on, Calabrio Workforce Intelligence introduces capabilities like Predictive Actions, Agent Assist, and more to help organizations make smarter, proactive decisions at scale. In this episode, Magnus Geverts, VP of Product Marketing, explores the history of WFM and explains why Calabrio Workforce Intelligence is more than just an upgrade - it’s the evolution that outpaces change and redefines the future of the industry.

People in this episode

Guest: Magnus Geverts

Topics covered

• Workforce Management
• Artificial Intelligence
• Contact Center

Keywords

• Predictive Actions
• Agent Assist
• C3 Conference

Mentioned in this episode

Products: Calabrio Workforce Intelligence, Workforce Management

Places: Dallas

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