Why Every Contact Center Should Have a Developer On Staff with Ericc Whetstone

About this episode

Ericc Whetstone discusses the significance of API development in contact centers and its impact on productivity and budget.

Ericc Whetstone joins the pod to talk about the importance of understanding what APIs can do for your contact center, use cases of great API development, and how important it is to have the skill set of API development available to a contact center staff. APIs are no longer just for the IT department. The more you understand how an API can be used, the more productivity savings and budget relief will be available to you.

People in this episode

Guest: Ericc Whetstone

Topics covered

• APIs
• contact center
• productivity
• API development

Keywords

• API
• contact center staff
• productivity savings
• budget relief

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