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Recent episodes
She Didn’t Plan This Career… Now She Leads Technicians | Racheal Bright | Wrench Turners Podcast
Apr 24, 2026
Unknown duration
Why You Can’t Find Techs (And How to Fix It) - Sheila Pogue on Wrench Turners Podcast
Aug 8, 2025
Unknown duration
Subaru Service LEGEND | CMA Service Manager Mindy Williams on Wrench Turners Podcast
Jul 4, 2025
Unknown duration
Top Tech walks out of the dealership but regrets it - David Rodrigues on Wrench Turners Podcast
May 30, 2025
Unknown duration
Random career choice to Subaru Master Tech: Josh Arnold's Journey told on Wrench Turners Podcast
Feb 28, 2025
Unknown duration
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| Date | Episode | Description | Length | ||||||
|---|---|---|---|---|---|---|---|---|---|
| 4/24/26 | She Didn’t Plan This Career… Now She Leads Technicians | Racheal Bright | Wrench Turners Podcast | Most people don’t plan to lead technicians.Racheal Bright didn’t either.She walked into the industry knowing four words… and now leads teams responsible for keeping mission-critical equipment running where downtime costs thousands per minute.In this episode of The Wrench Turners Podcast, we break down what leadership actually looks like in the real world, not theory, not management books, but on the ground, in the shop, and in the field.We get into:👉 How she accidentally got into the industry👉 What the first year really felt like (confusion, pressure, learning fast)👉 The reality of leading technicians under constant urgency👉 Why preventative maintenance isn’t boring… It’s everything👉 The difference between shop work vs field work pressure👉 How trust is built (and lost) with customers👉 What separates average techs from high-value leadersThis isn’t just about material handling or forklifts.This is about leadership in any shop, any trade, anywhere.If you’re a technician, advisor, or service manager trying to get better… this one matters.🎙️ About The Wrench Turners PodcastReal conversations with real people in the trades.No fluff. No scripts. Just the truth about what it takes to build a career, lead people, and stay in the game.📢 Want to be on the show?If you’re a mechanic, technician, or leader who started on the tools and has a story to tell, reach out.Auto. Heavy-duty. Motorcycle. Marine. RV.If it moves… We’ll talk about it.Negative PushesPositive Pullsj.⚠️ Disclaimer:I’m a licensed mechanic. That doesn’t mean I know what I’m doing, whether it’s fixing things or filming things. Do your own due diligence.Listen to The Wrench Turners Podcast:Spotify:https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45ebInstagram:https://www.instagram.com/mrjoshuataylor/LinkedIn:https://www.linkedin.com/in/mrjtaylor/Find Racheal Bright:https://www.linkedin.com/in/racheal-bright-08281262/Check out Gregory Poole Equipment Companyhttps://www.linkedin.com/company/gregory-poole-equipment-company/Chapters:00:00 Intro & Setting the Stage04:00 Meet Racheal Bright05:50 How She Got Into the Industry08:10 “I Only Knew 4 Words”10:05 The First Year12:30 When It All Finally Clicked14:45 What Is Material Handling17:00 The Hidden Cost of Downtime19:30 Shop vs Field Technicians22:00 Pressure in the Field24:30 Leadership Lessons27:00 Why Most Shops Struggle29:30 Simple Systems32:00 The Problem With Disorganized Workflows34:30 Preventative Maintenance Is Everything36:45 Why PMs Build Trust39:00 What Separates Great Technicians41:30 The Reality of Leading43:30 Advice for Anyone45:00 Outro & Final Thoughts | — | ||||||
| 8/8/25 | Why You Can’t Find Techs (And How to Fix It) - Sheila Pogue on Wrench Turners Podcast | Technician recruiting is broken, and Sheila Pogue has seen it from both sides.In this episode of The Wrench Turners Podcast, Sheila shares how she went from a parts counter rookie to leading teams across service, warranty, marketing, and now talent acquisition in RV, Marine, Power Sports, and Automotive.She’s placed techs, she’s hired techs, she’s BEEN the tech’s backup when things went sideways. Now, she’s sounding the alarm: if your dealership can’t recruit techs, it’s not a shortage, it’s a systems problem.In this episode:✅ Why most techs don’t even have a resume✅ What top technicians actually want (and what they don’t)✅ How LinkedIn is “word of mouth on wide open throttle” for hiring✅ What shops should be doing right now✅ Why RV, Marine might just be the next big hiring poolWhether you're a GM, Fixed Ops Director, or recruiter trying to fill your bays, or a tech thinking about your next move, this episode will change the way you think about hiring and getting hired.📌 Like, comment, and subscribe to support smarter recruiting and better technician careers.🔧 Follow Sheila Pogue on LinkedInhttps://www.linkedin.com/in/sheilapogue713/🔔 Subscribe to the Wrench Turners Podcast for more in-depth conversations with industry innovators.#morethancarsSubscribe for episodes on:Service advisor trainingTechnician productivityRepair order accuracyDealership leadership and cultureFixed Ops coaching and managementAutomotive Content CreationEvent Media and PublicationEvent FilmographyListen to The Wrench Turners PodcastSpotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45ebInstagram: https://www.instagram.com/mrjoshuataylor/LinkedIn: https://www.linkedin.com/in/mrjtaylor/FixedOPS Marketing — Service marketing tools for dealershipshttps://www.fixedopsmarketing.comhttps://www.youtube.com/@fixedopsmarketinghttps://www.linkedin.com/company/fixed-ops-marketing | — | ||||||
| 7/4/25 | Subaru Service LEGEND | CMA Service Manager Mindy Williams on Wrench Turners Podcast | Mindy Williams is the definition of a powerhouse. A five-time Subaru Stars winner, Sparkplug Award champion, and the top service advisor at CMA’s Myers team, Mindy knows what it takes to rise from part-time receptionist to full-blown service manager.In this episode of the Wrench Turners Podcast, Mindy shares her journey into automotive, what it means to lead a team while raising two kids, and the exact customer service mindset that’s built her a loyal customer base.She talks real talk about selling with heart, parenting while managing a busy shop, and how care—not—commission, is what keeps customers coming back.🔧 What You’ll Learn:– Why selling the appointment matters more than selling the repair– How to build unforgettable customer experiences– What every manager should learn from CliftonStrengths– How parenting teaches you to be a better leader and vice versa– Why trust and laughter are the real metrics of success💬 Mindy also drops this 🔥 question for the next guest:"How do you handle negative feedback?"🔔 Subscribe to the Wrench Turners Podcast for more in-depth conversations with industry innovators.#morethancarsIf this helped, comment with your next video idea or tag someone who needs to press record. Better yet, go make something. I would love to see it.Subscribe for episodes on:Service advisor trainingTechnician productivityRepair order accuracyDealership leadership and cultureFixed Ops coaching and managementAutomotive Content CreationEvent Media and PublicationEvent FilmographyListen to The Wrench Turners PodcastSpotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45ebInstagram: https://www.instagram.com/mrjoshuataylor/LinkedIn: https://www.linkedin.com/in/mrjtaylor/FixedOPS Marketing — Service marketing tools for dealershipshttps://www.fixedopsmarketing.comhttps://www.youtube.com/@fixedopsmarketinghttps://www.linkedin.com/company/fixed-ops-marketingASOTU - More than Cars - Where Innovative Ideas In Auto Are Bornhttps://www.asotu.com/https://www.youtube.com/@asotu/https://www.linkedin.com/company/asotuToma - "We care about our customers."https://www.toma.comhttps://www.linkedin.com/company/tomavoice/Chapters00:00 Intro to Mindy Williams01:39 Falling into automotive by accident03:47 What appointment setting teaches you05:46 Handling objections like a pro07:39 Why Mindy loves selling10:00 Relationship-based selling12:30 Using a calendar to build loyalty14:34 Customer care beyond the bay17:33 What parenting taught her about leadership19:30 What makes CMA different21:50 How to make your team feel appreciated23:13 How to find joy in your job25:41 Advice to technicians: speak up27:46 Mindy’s take on work-life balance | — | ||||||
| 5/30/25 | Top Tech walks out of the dealership but regrets it - David Rodrigues on Wrench Turners Podcast | On this episode of the Wrench Turners Podcast, I sit down with Canadian technician David Rodrigues. For nearly 20 years, David has been mastering his craft on Hondas and Acuras. This is not just a career recap. It’s a deep dive into legacy, leadership, and the reality of working flat-rate.David shares how he started through co-op, landed a rare apprenticeship, and became the go-to diagnostic tech. But then he left. Why? Leadership that didn’t fight for his time. And when he returned, everything changed.In this episode, we cover:🙋♂️ Why being the best technician in the shop can feel like a curse🙋♂️ How he diagnosed a TLX that only failed in the rain🙋♂️What real support from a service manager looks like🙋♂️How a good shop foreman can make or break a dealership🙋♂️Why boring jobs make the best moneyThis is for the tech who wants more. More respect. More growth. More meaning in the work. Don't miss this conversation if you’re leading techs or trying to become one worth following.Chapters:0:00 The technician’s legacy3:00 Hot Wheels to Hondas10:00 Earned Apprenticeship17:00 Dealership promised everything, delivered nothing26:00 Diagnosing the impossible TLX33:00 Shop foremen make or break it42:00 The boring jobs pay the best45:00 Best advice for every tech49:00 Work-life balance isn’t one-size-fits-allIf you're a fixed ops director, service manager, Technician, BDC trainer, SaaS Founder, Service Advisor, or automotive professional looking to understand the future of dealership operations, this discussion offers valuable insights.🔔 Subscribe to the Wrench Turners Podcast for more in-depth conversations with industry innovators.#morethancarsIf this helped, comment with your next video idea or tag someone who needs to press record. Better yet, go make something. I would love to see it.Subscribe for episodes on:Service advisor trainingTechnician productivityRepair order accuracyDealership leadership and cultureFixed Ops coaching and managementAutomotive Content CreationEvent Media and PublicationEvent FilmographyListen to The Wrench Turners PodcastSpotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=26aeb4be65da45ebInstagram: https://www.instagram.com/mrjoshuataylor/LinkedIn: https://www.linkedin.com/in/mrjtaylor/Sponsored by The Bearded BrotherhoodPremium beard care products built for technicians.Use code WRENCH15 at checkout: https://thebeardedbrotherhood.cohttps://www.youtube.com/@TheBeardedBrotherhoodhttps://www.linkedin.com/company/the-bearded-brotherhoodPowered by:FixedOPS Marketing — Service marketing tools for dealershipshttps://www.fixedopsmarketing.comhttps://www.youtube.com/@fixedopsmarketinghttps://www.linkedin.com/company/fixed-ops-marketingThe Lion Partnership — Consulting for service department performancehttps://www.lionpartnership.comhttps://www.linkedin.com/company/the-lion-partnershipDCS - Digital Communication Solutions — Digital Sales and Service Tagshttps://www.dicoso.ushttps://www.linkedin.com/company/digital-communication-solutions/ASOTU - More than Cars - Where Innovative Ideas In Auto Are Bornhttps://www.asotu.com/https://www.youtube.com/@asotu/https://www.linkedin.com/company/asotuToma - "We care about our customers."https://www.toma.comhttps://www.linkedin.com/company/tomavoice/ | — | ||||||
| 2/28/25 | Random career choice to Subaru Master Tech: Josh Arnold's Journey told on Wrench Turners Podcast | Today's guest, Josh Arnold, never planned to be a mechanic. He picked it off a college list like a random raffle number. On day one, his future mentor told him to quit. And honestly, he probably should have. But he didn't.Instead, he worked six days a week at a flat rate, with no shortcuts. Fast-forward, and he is now a Toyota and Subaru Master Tech, a trainer in the shop, and the MyKarma Grand Prix Champion for his top-tier Video MPI skills.In this episode, we cover:Clueless apprentice to award-winning Master TechThe power of doing the jobs nobody wants to doWhy Video MPIs are a game changer How techs can build their careers, increase their pay, and change the industryJosh offers real-world advice for technicians looking to level up. His message is clear: Do things differently, do the work others will not, and watch your career grow.Like, comment, and subscribe to help spread this message and support technicians everywhere.Always looking for guests, please reach out by email to be on the show: joshua@justworkhard.com A Special Thank YouThe Wrench Turners Podcast is made possible thanks to the support of our Partners, Sponsors, and Affiliates.FixedOPS Marketing https://www.fixedopsmarketing.com Changing the game in dealership service marketing. The Lion Partnership https://www.lionpartnership.com/ Your go-to for industry connections that matter. Digital Communication Solutions GmbH https://www.dicoso.us Simplifying sales and service communication. The Bearded Brotherhood https://thebeardedbrotherhood.co/wrench15 Premium beard oils, balms, and mustache waxes for the Blue Collar Man.We appreciate these partnerships in pushing the industry forward!j.Chapters00:00 Intro to Josh Arnold01:21 Josh’s Unexpected Career Start02:14 Why He Chose Auto Tech06:05 Toyota T10 Program Entry09:01 Learning Through Used Cars13:27 Flat Rate Work Strategy16:20 Becoming a Master Tech21:12 Winning My Karma Grand Prix25:32 Video MPI Importance27:23 Getting Paid for VMPI30:49 Continuous Improvement Mindset33:24 Advice for Technicians36:03 Service Quality Specialist Role38:45 Work-Life Balance & Family41:23 Future Goals in Auto Tech42:47 How to Change Industry43:07 Closing Thoughts & OutroListen on Spotify: https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=9305ecd058f84eb4Follow us on LinkedIn: https://www.linkedin.com/in/mrjtaylor/If you found the following insightful, please consider commenting, liking, subscribing, and sharing it as we develop Mechanics into Leaders. Wrench Turners Podcast with over 160 Episodes helps Mechanics become happier, healthier, and more productive.Wrench Turners Podcast Socialshttps://wrenchturners.onlinehttps://wrenchturnerspodcast.comhttps://www.instagram.com/mrjoshuataylor/ | — | ||||||
| 2/12/25 | Comebacks and Pay Exposed - 10 Mill Mastery Debrief of Service Drive Live - Feb 2025 | Welcome to the FIRST episode of the 10 Mill Mastery Debrief series where we debrief the week's Service Drive Live Topic.In this episode, I sit down with Marshall Sheldon and Josh Arnold to debrief on Service Drive Live and dig into one of the biggest struggles for technicians: comebacks.We cover:✔️ Why technicians do not get paid for comebacks and why that needs to change✔️ How flat rate and hourly pay affect comeback handling✔️ The role of service advisors in preventing comebacks✔️ How to reduce comebacks and improve shop efficiencyIf you are a technician, service manager, or dealer principal: this episode is for youDrop a comment and let me know how your shop handles comebacks. Should technicians get paid for them?CHAPTERS00:00 Welcome to the first debrief00:52 Why comebacks are a big issue01:50 How flat rate techs lose money04:10 Why some techs avoid comeback issues05:30 How managers handle comebacks poorly07:00 Guilty until proven innocent in automotive09:25 The real problem with pay plans11:26 What happens after a comeback15:48 Why foreman roles really matter18:24 How senior techs can prevent mistakes19:25 What advisors can do to help22:17 The best way to write up jobs23:39 Why advisors need more training25:18 Simple ways to improve the process29:06 Final thoughts on fixing comebacks💈 SPONSOR: THE BEARDED BROTHERHOOD🔥 Get 15 percent off on high-quality beard care products for technicians who take pride in their facial hair🔗The Bearded Brotherhood "WRENCH15"👉 Follow me for real talk about technician struggles and solutionsIf you found the following insightful, please consider commenting, liking, subscribing, and sharing it as we develop Mechanics into Leaders. With over 160 Episodes, the Wrench Turners Podcast helps Mechanics become happier, healthier, and more productive.Business Inquiries:Email to sponsor, guest, or request custom contentAffiliates, Sponsors, and PartnershipsFixedOPS Marketing: Revolutionizing dealership service marketing with innovative solutions.The Lion Partnership: Your trusted partner for automotive industry connections.QB Business Solutions: Helping dealerships grow with cutting-edge strategies.Digital Communication Solutions: Simplifying Sales and Service Location.Car Biz Done Better: Helping dealerships optimize variable marketing and drive growth.Wrench Turners Podcast Socialshttps://wrenchturnerspodcast.comhttps://www.linkedin.com/in/mrjtaylor/https://www.tiktok.com/@mrjoshuataylorhttps://www.instagram.com/mrjoshuataylor/SpotifyWrench Turners Podcast on SpotifyYouTubeWrench Turners Podcast on YouTube | — | ||||||
| 2/7/25 | STOP Blaming Your Dealership! David Sparks on Technician Success - Wrench Turners Podcast | Operating Partner, Fixed Operations Director, Coach - David Sparks Join us as we explore the career journey of David Sparks, a leader whose path in the automotive industry started with detailing, rustproofing, and window tinting and evolved into a deep-rooted passion for technical excellence, leadership, and mentorship. David’s story is one of continuous learning and adaptation. He transitioned from technician to service advisor, warranty administrator, dispatcher, and ultimately, service manager and fixed-ops director. His experience spans CDJR, Toyota, independent shops, and now Bar Automotive, where he coaches and trains service professionals nationwide. In this episode, David explains what it takes to thrive in automotive leadership, from technician success to fixed-ops strategy. He shares practical wisdom on: 👉 Proactive learning is essential: technicians must be responsible for their training and career growth. 👉 Respect and trust fuel operational excellence: leaders who personalize their communication get the best results. 👉 Conflict resolution is a leadership skill: handling technician and advisor challenges effectively builds a stronger team. This conversation isn’t just about David’s professional journey; it’s a blueprint for automotive professionals looking to turn everyday workplace challenges into opportunities for growth and leadership. For technicians, mechanics, service advisors, service managers, and fixed ops leaders aiming to increase their impact, develop leadership skills, and improve shop culture, this episode delivers insightful, actionable advice you won’t want to miss. Let’s get into it. PS: Always looking for guests and sponsors! Reach out by email: joshua@justworkhard.com j. Chapters 00:00 Introduction 01:30 David Sparks’ Career Journey 05:10 Owning Your Technician Training 08:50 Attitude vs. Aptitude in Growth 12:40 Climbing the Fixed Ops Ladder 17:30 Leadership Through Communication 23:15 Managing Change in the Shop 26:50 Trust and Personal Leadership 29:10 Self-Reflection for Technicians 33:50 90-Day Rule for Career Growth 38:00 Defining Strong Leadership 41:30 Career Planning for Techs 43:10 Final Takeaways and Wrap-Up David Sparks https://www.linkedin.com/in/david-sparks-b6031119/ Michael Barich https://www.fixedopsdoc.com/ https://www.linkedin.com/in/michael-barich-75210648/ All Things Fixed Ops Clubhouse - Wednesdays 9 am EST https://www.clubhouse.com/house/all-things-fixed-operations If you found the following insightful, please consider commenting, liking, subscribing, and sharing it as we develop Mechanics into Leaders. Wrench Turners Podcast with over 160 Episodes helps Mechanics become happier, healthier, and more productive. Wrench Turners Podcast Socials https://wrenchturners.online https://wrenchturnerspodcast.com https://www.linkedin.com/in/mrjtaylor/ https://www.tiktok.com/@mrjoshuataylor https://www.instagram.com/mrjoshuataylor/ Wrench Turners Podcast on Spotify https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=9305ecd058f84eb4 | — | ||||||
| 1/24/25 | Dealership Pacifier - T.C. Coleman on Wrench Turners Podcast | General Manager, Fixed Operations Director, Coach - T.C. Coleman Join us as we delve into the compelling career journey of T.C. Coleman, a seasoned leader whose roots in automotive passion were planted in childhood, nurtured by his father's engineering role at Nissan. T.C.'s early exposure to the mechanics of car maintenance and the automotive industry's inner workings ignited a lifelong passion, steering him away from his initial interest in sports to a dynamic path in automotive leadership. With over two decades of experience, T.C. reflects on his evolution from an enthusiastic car enthusiast to a revered leader in the automotive sector. His career, marked by significant stints with prominent brands, showcases his adeptness in mentoring, team-building, and strategic leadership. In this episode, T.C. unravels the layers of effective leadership within the high-stakes environment of automotive dealerships. He shares practical wisdom on: Takeaways: 👉 Cultivate a culture of proactive learning 👉 Respectful communication achieves operational excellence 👉 Learn conflict resolution to harness individual strengths This conversation is not just an exploration of T.C.'s professional milestones but also an instructional guide on transforming everyday workplace challenges into opportunities for growth and leadership. For automotive service professionals aiming to elevate their career trajectory or anyone interested in the nuances of impactful leadership, this episode offers a wealth of insights and actionable advice. Let's get into it. PS. Always looking for guests to be on the show. Reach out by email, link in bio! j. Chapters 00:00 Introduction 03:00 Gearhead to Automotive Leader 08:30 Listening to and Respecting Technicians 14:10 Effective Communication 20:00 Strategies for Building Team Unity 27:00 Insights on Balancing Career 36:20 Empowering Technicians to Speak Up If you found the following insightful, please consider commenting, liking, subscribing, and sharing it as we develop Mechanics into Leaders. Wrench Turners Podcast with over 160 Episodes helps Mechanics become happier, healthier, and more productive. Wrench Turners Podcast Socials https://wrenchturners.online https://www.linkedin.com/in/mrjtaylor/ https://www.tiktok.com/@mrjoshuataylor https://www.instagram.com/mrjoshuataylor/ Wrench Turners Podcast on Spotify https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=9305ecd058f84eb4 | — | ||||||
| 1/10/25 | Charles Cannon III on Wrench Turners Podcast - Get Fired Up in 2025 | "Success Leaves Clues" General Manager, BMW of West Houston https://www.bmwwest.com/ Charles Cannon III In this inspiring conversation with Charles, we explore a career journey that started with a desire to become a veterinarian but took a turn into the automotive world: a move that would shape Charles' life in unexpected ways. From his humble beginnings in sales to leading both Lexus and BMW dealerships, Charles' story is a testament to the power of adaptability, discipline, and mentorship. As Charles recounts: "Success leaves clues. Watch who you hang out with, because you’ll become like them. If you surround yourself with high performers and show you're serious, they’ll help you grow." He shares insights on how technicians, advisors, and managers can take ownership of their success. From developing structured game plans to fostering genuine relationships, Charles provides actionable steps to level up in any automotive role. One standout lesson: "Close mouths don’t get fed. Speak up about your goals, your challenges, and even your solutions. Leaders can’t help if they don’t know what you need." If you’re looking to climb the ranks or simply be happier and more productive in your current role, this episode is a goldmine of advice and motivation. Let’s get into it. j. If you're interested in being on the show or would like to sponsor an episode, please reach out to me Joshua Taylor by DM or email joshua@justworkhard.com Chapters 00:00 Introduction to Charles 03:00 From Veterinary Dreams to Automotive Success 08:30 Learning Through Mentorship 14:10 The Value of Discipline and Game Plans 20:00 Becoming a High Performer 27:00 Leading by Example in Dealerships 36:20 Advice for Technicians: Speak Up If you found the following insightful, please consider commenting, liking, subscribing, and sharing it as we develop Mechanics into Leaders. Wrench Turners Podcast with over 150 Episodes helps Mechanics become happier, healthier, and more productive. Wrench Turners Podcast Socials https://wrenchturners.online https://www.linkedin.com/in/mrjtaylor/ https://www.tiktok.com/@mrjoshuataylor https://www.instagram.com/mrjoshuataylor/ Wrench Turners Podcast on Spotify https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=9305ecd058f84eb4 Main: Deggy 2024 Triumph Street Triple 765R Crappy Amazon mirrors Crappy Amazon Rear Paddock stand Knobs Make-shift trailer plate bracket Project: (I need a name, help please) 1999 Suzuki SV650S Still working on the Details | — | ||||||
| 12/13/24 | Higher Level Dealership Mechanic Training - Wayne Bridges on Wrench Turners Podcast | "Training isn't a cost; it's an investment that pays dividends in skills, loyalty, and productivity." This week on Wrench Turners Podcast Automotive Trainer & Technician Toyota Of Puyallup Inc Wayne Bridges In this episode, I sat down with Wayne Bridges, a 50-year veteran of the automotive industry who’s worn many hats—technician, service advisor, service manager, instructor, and now dealership trainer. Wayne shares his incredible journey, from falling in love with cars as a kid to shaping the next generation of technicians at a dealership that’s committed to investing in its people. Wayne doesn’t shy away from tough topics, like why training is often undervalued in the industry and how mentorship programs can reduce comebacks and increase productivity. If you’ve ever wondered what it takes to create a thriving culture of learning and growth in a dealership, Wayne’s insights are gold. Watch now and find out why building a training-focused dealership might be the best way to attract and retain top talent. Let’s get into it. j. If you're interested in being on the show or would like to sponsor an episode, please reach out to me Joshua Taylor by DM or email joshua@justworkhard.com Chapters 00:00 Introduction 02:54 Wayne's Early Passion 06:11 The Importance of Early Experiences 09:04 Lessons from the Lube Rack 11:57 The Evolution of Automotive 14:54 The Shift to Electric Vehicles 18:07 The Role of Training 20:56 The Importance of Continuous Learning 23:50 The Future of Automotive Training 34:02 The Importance of Training 38:13 In-House Training Programs 42:39 Creating a Culture of Learning 49:12 Competing for Talent 54:52 Finding Passion 01:00:13 The Role of Mentorship Takeaways 👉 The first year on the job is crucial 👉 Learning to overcome complacency is a key to growth 👉 Automotive is currently experiencing rapid advancements. 👉 Training is essential for technicians to stay relevant 👉 Employers should view training as an investment 👉 Mentorship can reignite passions 👉 Technicians should take initiative If you found the following insightful, please consider commenting, liking, subscribing, and sharing it as we develop Mechanics into Leaders. Wrench Turners Podcast with over 150 Episodes helps Mechanics become happier, healthier, and more productive. Wrench Turners Podcast Socials https://wrenchturners.online https://www.linkedin.com/in/mrjtaylor/ https://www.tiktok.com/@mrjoshuataylor https://www.instagram.com/mrjoshuataylor/ Wrench Turners Podcast on Spotify https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=9305ecd058f84eb4 Main: Deggy 2024 Triumph Street Triple 765R Crappy Amazon mirrors Crappy Amazon Rear Paddock stand Knobs Make-shift trailer plate bracket Project: (I need a name, help please) 1999 Suzuki SV650S Still working on the Details | — | ||||||
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| 11/29/24 | From Tech to Boss - Travis Caldwell on Wrench Turners Podcast | "You are not a leader until you've created a leader who can create another leader." This week on Wrench Turners Podcast, Mechanic, Enthusiast, and Entrepreneur Travis Caldwell In this episode, I sat down with a mechanic who knows firsthand that persistence, a positive culture, and respect are key to success in the shop. Travis shared how his journey taught him the importance of mentorship and finding a place where you’re valued. We discussed how listening to every team member—and helping them grow—can make a stronger, more successful crew. His biggest takeaway? Don't let work control your life; invest in mentors who truly support you. It reminds everyone in this industry to keep growing, respect the journey, and lead with purpose. Let’s get into it. j. Chapters 00:00 Introduction 00:59 Travis Caldwell's Journey 06:17 The Importance of Mentorship 12:30 First Year Experiences 16:21 The Role of Leadership 21:17 Favorite Porsche Models 24:07 Lessons Learned from Troubleshooting 26:12 The Challenges of Achievement 29:11 The Importance of Leadership 31:41 Navigating Career Transitions 35:50 The Dynamics of Customer Service 50:05 Balancing Work and Life 56:57 Conclusion Takeaways 👉 Gratitude is essential in life. 👉 Life experiences shape our growth. 👉 Learning from mistakes is crucial. 👉 Navigating relationships requires effort. 👉 Passion drives our work. 👉 Community service enriches our lives. 👉 Advice from others can guide us. 👉 Reflection helps us understand our journey. 👉 Personal growth is a continuous process. 👉 Embracing challenges leads to wisdom. ---- If you found the following insightful, please consider commenting, liking, subscribing, and sharing it as we develop Mechanics into Leaders. Wrench Turners Podcast with over 150 Episodes helps Mechanics become happier, healthier, and more productive. Wrench Turners Podcast Socials https://www.linkedin.com/in/mrjtaylor/ https://www.tiktok.com/@mrjoshuataylor https://www.instagram.com/mrjoshuataylor/ Wrench Turners Podcast on Spotify https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=9305ecd058f84eb4 Main: Deggy 2024 Triumph Street Triple 765R Crappy Amazon mirrors Crappy Amazon Rear Paddock stand Knobs Make-shift trailer plate bracket Project: (I need a name, help please) 1999 Suzuki SV650S Still working on the Details | — | ||||||
| 11/22/24 | Leading up - 10 Mill Mastery S9 Ep7 Wrench Turners Podcast | "Once trust is broken, it's hard to recover." 10 Mill Mastery - Wrench Turners Podcast Series 9, Episode 7 Leading up The Lads: Marshall Sheldon Stephan Dos Santos Richard Mueller Russell Wickham Summary In this conversation, the speakers delve into the complexities of building and maintaining trust within management and leadership roles. They discuss the challenges technicians face in establishing trust with upper management, the importance of transparency, and the necessity of personal accountability. The dialogue emphasizes that trust is foundational for effective communication and career growth, highlighting the need for technicians to add value to themselves and their teams. The speakers share personal experiences and strategies for fostering trust, ultimately concluding that trust is the core element in successful professional relationships. Takeaways 👉 Building trust requires transparency and open communication. 👉 Personal accountability is crucial in establishing trust. 👉 Once trust is broken, it is challenging to regain. 👉 Technicians should focus on adding value 👉 Understand the interests of management 👉 Sharing personal information can be a double-edged sword. 👉 Develop a tight-knit group of trusted colleagues 👉 Training and personal development enhance trust 👉 Trust is foundational for effective leadership 👉 Navigating trust requires careful consideration Chapters 00:00 Building Trust and Morale 00:29 Earning Trust from Management 05:02 Conflicting Interests and Trust 10:26 Being Brutally Honest 16:15 Adding Value and Gaining Influence 21:52 Transparency and Personal Boundaries 26:49 Trust and Communication with Management 32:31 Building Trust and Fostering Growth 36:38 Trust as the Core Element Remember: Negative Pushes, Positive Pulls, and always clean your toys before you put them away. Let's get into it. j. — Want to be a guest, or sponsor the show? Email me at joshua@justworkhard.com Wrench Turners Podcast on YouTube Wrench Turners Merch Wrench Turners Website Business Focused Content Fun Content https://www.tiktok.com/@mrjoshuataylor https://www.instagram.com/mrjoshuataylor/ Main: Deggy 2024 Triumph Street Triple 765R Crappy Amazon mirrors Crappy Amazon Rear Paddock stand Knobs Make-shift trailer plate bracket https://grip-puppy.com/ Project: (I need a name, help please) 1999 Suzuki SV650S Still working on the Details | — | ||||||
| 11/15/24 | Get Carter, Lessons in Mechanic Leadership - Willie Carter on Wrench Turners Podcast | “Just because someone can produce doesn’t mean they’re ready to lead.” This week on Wrench Turners Podcast, Mechanic and Service Manager Scott Auto Group Willie Carter In this episode, I sat down with Willie Carter, a former mechanic turned service manager who knows what it takes to rise in the ranks. Willie shares his journey, from fixing up a beat-up Hyundai Scoupe in high school to leading a team at a major Honda dealership. He doesn’t hold back on the tough lessons he’s learned along the way—like why taking on the jobs no one else wants can be the key to advancing your career. If you’ve ever wondered what it takes to go from the shop floor to management, Willie’s story is packed with insights you won’t want to miss. Watch now and find out why “getting comfortable in the uncomfortable” might be the best advice you’ll hear today. Let’s get into it. j. Chapters 00:00 Introduction 01:19 Becoming a Mechanic 06:28 Challenges and Learning 12:10 First Steps in Automotive 18:22 Transitioning to Leadership 26:12 The Importance of Hard Work 32:26 Advice for Aspiring Mechanics Takeaways Willie's journey into mechanics began out of necessity. Trade schools presented both challenges and opportunities for growth. Experience is crucial for retaining knowledge in the automotive field. Proving oneself in a new environment is essential for gaining respect. Taking on difficult tasks can accelerate learning and career advancement. Leadership requires a willingness to help others and share knowledge. Continuous learning is vital for personal and professional growth. Automotive is evolving, and technicians must adapt to new challenges. Building relationships with colleagues can enhance learning experiences. Embracing discomfort is key to achieving success in any career. Wrench Turners Podcast on YouTube Wrench Turners Merch Wrench Turners Website Business-Focused Content on LinkedIn Entertainment Content on TikTok | — | ||||||
| 11/1/24 | Jeremy Stephens on Wrench Turners Podcast - Grit Coach and Fixed Operations Director | "True leadership starts when you realize that every person you lead brings their own strengths and stories to the table." This week on Wrench Turners Podcast, Mechanic, Fixed Operations Director, and Coach Bozard Ford Lincoln Jeremy Stephens In this episode, I got to sit down with a technician-turned-fixed-ops director, who’s proof that grit and character drive success in the automotive world. Jeremy shared how his journey taught him that the tough experiences—especially those early days on the shop floor—shaped him into the leader he is today. We talked about building a culture where positive energy matters, and where listening to every voice in the shop creates stronger teams. His biggest takeaway? Invest in yourself every day and don’t shy away from honest feedback. It’s a powerful reminder for anyone aiming to lead with heart and purpose. Let’s get into it. j. Chapters 00:00 Intro and Welcome 01:09 Jeremy’s Start 04:25 Early Days 06:00 Learning the Ropes 10:22 The Value of Tips 13:26 Stepping into Leadership 15:56 Discovering Leadership 18:32 Building a Positive Workplace Culture 21:59 Handling Challenges 26:47 Getting Feedback 29:57 Advice for Young Technicians 35:27 Investing in Personal Growth 37:32 Finding Mentors 41:10 Key Takeaways J. Wrench Turners Podcast on YouTube Wrench Turners Merch Wrench Turners Website https://www.linkedin.com/in/mrjtaylor/ https://www.tiktok.com/@mrjoshuataylor https://www.instagram.com/mrjoshuataylor/ Main: Deggy 2024 Triumph Street Triple 765R Crappy Amazon mirrors Crappy Amazon Rear Paddock stand Knobs Make-shift trailer plate bracket Project: (I need a name, help please) 1999 Suzuki SV650S Still working on the Details | — | ||||||
| 10/25/24 | How to Build Your Shop Influence - 10 Mill Mastery S9 Ep6 Wrench Turners Podcast | "You need to earn their trust." 10 Mill Mastery - Wrench Turners Podcast Series 9, Episode 6 How to Build Your Shop Influence The Lads: Marshall Sheldon Stephan Dos Santos Richard Mueller Russell Wickham Summary In this conversation, we discuss the challenges faced by leaders in the automotive industry, particularly in mentoring younger technicians. Exploring generational differences in work attitudes, the importance of building trust and influence within teams, and strategies for effective communication. Our dialogue emphasizes the need for leaders to understand their team's dynamics and to foster an environment where younger technicians feel supported and motivated to learn. Chapters 00:00 Stephan Dos Santos 02:18 Marshall Sheldon 07:22 Russell Wickham 09:20 Richard Mueller 15:44 Joshua Taylor Takeaways 👉 Don't beat yourself up too much 👉 You need to adjust your approach to connect 👉 Building influence starts with being approachable 👉 Trust is essential for effective leadership 👉 Recognize and reward positive behaviors 👉 Understanding the pulse of the shop is crucial 👉 Not everyone is suited for the automotive industry 👉 Morale boosters should align with the team's preferences 👉 Leadership requires autonomy and authority Remember: Negative Pushes, Positive Pulls, and always clean your toys before you put them away. Let's get into it. j. — Want to be a guest, or sponsor the show? Email me at joshua@justworkhard.com Wrench Turners Podcast on YouTube https://youtu.be/FOlB2NS0YgY?sub_confirmation=1 Wrench Turners Merch https://mr-joshua-taylor.creator-spring.com/ Wrench Turners Website https://wrenchturners.online Business Focused Content https://www.linkedin.com/in/mrjtaylor/ Fun Content https://www.tiktok.com/@mrjoshuataylor https://www.instagram.com/mrjoshuataylor/ Main: Deggy 2024 Triumph Street Triple 765R Crappy Amazon mirrors Crappy Amazon Rear Paddock stand Knobs Make-shift trailer plate bracket https://grip-puppy.com/ Project: (I need a name, help please) 1999 Suzuki SV650S Still working on the Details | — | ||||||
| 10/18/24 | Morse Codes, Mechanic to Leader - Brooklynne Morse on Wrench Turners Podcast | "Just shut up and listen." This week on Wrench Turners Podcast, Mechanic and Assitant Service Manager https://www.scottautogroup.com/ Brooklynne Morse As an assistant service manager and former mechanic, Brooklynne shares her journey in the automotive industry and offers advice for mechanics to be happier, healthier, and more productive. We chat and emphasize the importance of attention to detail and the ability to adapt to different tasks. We also discuss the significance of making mistakes and learning from them, the value of effective communication with customers, and listening to their concerns. The key point is finding the silver lining in challenging situations and we encourage mechanics to always strive for improvement and to find joy in their work. Let’s get into it. Chapters 00:00 Introduction 00:39 Starting in Automotive 02:17 Spatula's to Hammers 03:01 Consistency in Automotive 03:56 Learning from Mistakes 05:28 Importance of Detail 06:46 Transitioning from Culinary to Automotive 08:30 First-Year Challenges 10:52 Training and Income 11:25 Specializing in Unpopular Tasks 12:00 Income Potential 14:18 Challenges in Automotive 16:05 Super Tech Program 17:08 NVH Tools and Techniques 18:06 Water Leaks 20:32 Challenges with Specific Models 21:28 Leadership Aspirations 23:08 Customer Interaction 24:36 Importance of Listening 26:01 Key Skills for Mechanics 27:07 Mechanics Aspiring to Leadership 28:15 Conclusion J. Wrench Turners Podcast on YouTube https://www.youtube.com/@wrenchturners Wrench Turners Merch https://mr-joshua-taylor.creator-spring.com/ Wrench Turners Website https://wrenchturners.online https://www.linkedin.com/in/mrjtaylor/ https://www.tiktok.com/@mrjoshuataylor https://www.instagram.com/mrjoshuataylor/ https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK Main: Deggy 2024 Triumph Street Triple 765R Crappy Amazon mirrors Crappy Amazon Rear Paddock stand Knobs Make-shift trailer plate bracket Project: (I need a name, help please) 1999 Suzuki SV650S Still working on the Details | — | ||||||
| 10/4/24 | Mechanic Navigating Dealerships - The Humble Mechanic Charles Sanville on Wrench Turners Podcast | "You have to make decisions and whether the decision leads you down the correct path or not, you don't know until you start walking it." In this episode of Wrench Turners Podcast Mechanic, Shop Owner, and Content Creator @HumbleMechanic Charles Sanville In this riveting episode of The Wrench Turners Podcast, Charles "The Humble Mechanic" Sanville shares the unfiltered truth about climbing the ranks in the automotive industry, starting with his earliest tinkering days to mastering the art of warranty work. He unpacks the real challenges and pivotal decisions that shaped his career, offering a raw look at the highs and lows of life as a mechanic. With his unique blend of humor and hard-earned wisdom, Charles discusses the crucial role of lifelong learning and the surprising ways personal passion drives professional success. Every anecdote is a lesson in resilience and innovation—whether it's navigating complex repairs or steering through career transitions. Tune in for an unforgettable journey that promises to inspire, educate, and transform the way you view the mechanics behind the machines. Chapters 00:00 Introduction 05:20 Mechanics of Passion 11:40 Diving into the Details 17:10 Navigating Career Changes 22:30 Value Technical Education 30:00 Warranty Work Strategies 36:50 Embracing the Journey 42:25 Personal Stories 48:30 Shop Floor Dynamics 53:40 The Future of Auto Mechanics 61:00 Key Takeaways 68:15 Conclusion J. —- Wrench Turners Podcast on YouTube: Click for YouTube Wrench Turners Merch https://mr-joshua-taylor.creator-spring.com/ Wrench Turners Website https://wrenchturners.online https://www.linkedin.com/in/mrjtaylor/ https://www.tiktok.com/@mrjoshuataylor https://www.instagram.com/mrjoshuataylor/ https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK Main: Deggy 2024 Triumph Street Triple 765R Crappy Amazon mirrors Crappy Amazon Rear Paddock stand Knobs Make-shift trailer plate bracket Project: (I need a name, help please) 1999 Suzuki SV650S Still working on the Details | — | ||||||
| 9/13/24 | From Service Advisor to Shop Owner to Entrepreneur - Jonathan Carr on Wrench Turners Podcast | "It's 10 times harder than it's portrayed on social media." This week on Wrench Turners Podcast, Entrepreneur and owner of Vehicle Reman Jonathan Carr https://www.vehiclereman.com/ We cover topics such as entrepreneurship, the benefits of vehicle remanufacturing, the importance of repair and remanufacturing in the automotive industry, urban development, property appreciation, the importance of communication between technicians and service advisors, and the resurgence of the trades. Jonathan and I also touch on the nostalgia of repairing rather than replacing, the personal motivations behind starting a business, the potential for growth in Automotive Leadership, and success in the industry. Let’s get into it. J. —- Chapters 00:00 Introduction to Riverside recording platform 00:55 The mission of the Wrench Turners Podcast 13:26 The importance of clear communication 21:03 The challenges and expertise of technicians 23:51 The Challenges of Running a Service Center 28:26 Delegation, Automation, and Deletion 40:14 The Joy of Working on Motorcycles 45:51 The Need for Vocational Training 53:13 Catalyst for Vehicle Reman 54:16 Vehicle Remanufacturing Process 57:49 Repair vs. Replacement 01:00:43 Repair and Remanufacturing 01:04:54 Nostalgic Appeal of Repair 01:07:46 Vocational Training and Business Ownership 01:16:09 Fostering a Positive Work Environment 01:21:27 Advice for Technicians 01:26:38 Conclusion and Final Thoughts Wrench Turners Podcast on Spotify https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=9305ecd058f84eb4 Wrench Turners Merch https://mr-joshua-taylor.creator-spring.com/ Wrench Turners Website https://wrenchturners.online https://www.linkedin.com/in/mrjtaylor/ https://www.tiktok.com/@mrjoshuataylor https://www.instagram.com/mrjoshuataylor/ https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK Main: Deggy 2024 Triumph Street Triple 765R Crappy Amazon mirrors Crappy Amazon Rear Paddock stand Knobs Make-shift trailer plate bracket Project: (I need a name, help please) 1999 Suzuki SV650S Still working on the Details | — | ||||||
| 8/30/24 | Mechanic Mouse aka David Crossland Shares Tips for Thriving as a Mechanic on Wrench Turners Podcast | "If you can't explain it simply, you don't understand it well enough." This week on Wrench Turners Podcast, Mechanic and Content Creator David Crossland aka Mechanic Mouse Summary In this episode, David and I discuss his journey as a heavy goods vehicle (HGV) Technician and content creator. He shares insights on the importance of mentorship in the trade, the challenges and benefits of creating online content for mechanics, and the significance of maintaining a work-life balance. David emphasizes that being a mechanic is not just a job but a lifestyle and highlights the value of passion and continuous learning in achieving excellence. Key Takeaway's 👉 Prioritize your health and life 👉 Be passionate to excel in your work 👉 Start with basic human decency Chapters 00:00 Introduction and Guidelines 02:59 Journey into the Automotive Trade 09:46 From Fabricating to Diagnostics Technician 16:37 The Role of Mentors in Skill Development 22:12 Content Creation and Knowledge Sharing 24:47 Simplifying Concepts: Understanding and Explaining 26:55 The Value of Continuous Training 27:57 Respect and Camaraderie in the Workshop 29:22 Building a Supportive Online Community 42:58 Finding a Work-Life Balance Let’s get into it. J. —- Wrench Turners Podcast on Spotify https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=9305ecd058f84eb4 Wrench Turners Merch (supports my addiction to Motorcycles) https://mr-joshua-taylor.creator-spring.com/ Wrench Turners Website https://wrenchturners.online https://www.linkedin.com/in/mrjtaylor/ https://www.tiktok.com/@mrjoshuataylor https://www.instagram.com/mrjoshuataylor/ https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK Main: Deggy 2024 Triumph Street Triple 765R Crappy Amazon mirrors Crappy Amazon Rear Paddock stand Knobs Make-shift trailer plate bracket Project: (I need a name, help please) 1999 Suzuki SV650S Still working on the Details | — | ||||||
| 8/23/24 | Auto Industry Poison: How to Keep It from Affecting You as a Mechanic Wrench Turners 10 Mill S9 Ep5 | "Look at the overall picture. Don't focus on individual days." 10 Mill Mastery - Wrench Turners Podcast Series 9, Episode 5 Auto Industry Poison: How to Keep It from Affecting You as a Mechanic The Lads: Marshall Sheldon Stephan Dos Santos Richard Mueller Russell Wickham Our conversation revolves around the topic of staying positive in the automotive industry despite the negativity we Mechanics feel every day. The lads and I discuss various strategies to avoid becoming poisoned by the negativity. The conversation also touches on the importance of leadership in creating a positive work environment. Takeaways 👉 Look at the overall picture 👉 Avoid getting overwhelmed by negativity 👉 Use daily affirmations to stay positive 👉 Set goals and create action steps to stay focused 👉 Avoid using negative language 👉 Focus on the positive aspects of your work 👉 Stack wins by completing small tasks every day Chapters 00:00 Elevating the Quality of Narratives 00:05 Avoiding Negativity in the Industry 03:41 The Power of Self-Talk and Daily Affirmations 06:54 Setting Goals and Taking Action Steps 08:37 Staying Positive in a Challenging Industry 11:00 Using Writing to Overcome Negativity 14:53 The Influence of Language on Mindset Let's get into it. j. ------- Mechanic? Want to Lead? Free Webinar Check out: https://www.thesweatyleader.com Developing Technicians into Leaders Wrench Turners Podcast on Spotify https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=9305ecd058f84eb4 Wrench Turners Merch (supports my addiction to Motorcycles) https://mr-joshua-taylor.creator-spring.com/ Wrench Turners Website https://wrenchturners.online https://www.linkedin.com/in/mrjtaylor/ https://www.tiktok.com/@mrjoshuataylor https://www.instagram.com/mrjoshuataylor/ https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK Main: Deggy 2024 Triumph Street Triple 765R Crappy Amazon mirrors Crappy Amazon Rear Paddock stand Knobs Make-shift trailer plate bracket Project: (I need a name, help please) 1999 Suzuki SV650S Still working on the Details | — | ||||||
| 8/16/24 | Combating Complacency in a Dealership Setting - Jake Pratt on Wrench Turners Podcast | "The more you put into [education], the more you get out of it." This week on Wrench Turners Podcast, Technician at Elgin Toyota Jake Pratt Jake, a seasoned mechanic, talks about his journey into the automotive industry, his education at UTI, and his recent work at a Toyota dealership. They emphasize the importance of continuous learning, the benefits of working on reliable vehicles, and the need for a supportive work environment. The conversation also covers troubleshooting complex issues, the value of service contracts and wear package insurance, and the necessity of teamwork and accountability in the automotive field. Let’s get into it. j. —- Mechanic? Want to Lead? Free Webinar Check out: https://www.thesweatyleader.com Developing Technicians into Leaders Wrench Turners Podcast on YouTube https://www.youtube.com/@wrenchturners?sub_confirmation=1 Wrench Turners Merch https://mr-joshua-taylor.creator-spring.com/ Wrench Turners Website https://wrenchturners.online https://www.linkedin.com/in/mrjtaylor/ https://www.tiktok.com/@mrjoshuataylor https://www.instagram.com/mrjoshuataylor/ Main: Deggy 2024 Triumph Street Triple 765R Crappy Amazon mirrors Crappy Amazon Rear Paddock stand Knobs Make-shift trailer plate bracket Project: (I need a name, help please) 1999 Suzuki SV650S Still working on the Details | — | ||||||
| 8/9/24 | How to Elevate your RO Stories as a Mechanic 10 Mill Mastery Series 9 Ep 3 - Wrench Turners Podcast | "Do you start them with once upon a time?" 10 Mill Mastery - Wrench Turners Podcast Series 9, Episode 4 Elevate your RO Stories The Lads: Marshall Sheldon Stephan Dos Santos Richard Mueller Russell Wickham Summary The conversation revolves around the use of specific words and details in narratives and stories in the field service industry. Marshall shares his practice of using words like 'interface' and 'adjust' to elevate the professionalism of his stories. Russell emphasizes the importance of simplicity and conciseness in narratives. Joshua discusses the relevance of including specific torque specs and contextual information in stories. Richard shares his approach of using document IDs and tag words to provide relevant information in his narratives. Key Takeaways: 👉 Use specific words like 'interface' and 'adjust' 👉 Simple, clear, and concise 👉 Relevance over detail Remember: Negative Pushes, Positive Pulls, and always clean your toys before you put them away. Let's get into it. J. —- Mechanic? Want to Lead? Free Webinar Check out: https://www.thesweatyleader.com Developing Technicians into Leaders Wrench Turners Podcast on Spotify https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=9305ecd058f84eb4 Wrench Turners Merch (supports my addiction to Motorcycles) https://mr-joshua-taylor.creator-spring.com/ Wrench Turners Website https://wrenchturners.online https://www.linkedin.com/in/mrjtaylor/ https://www.tiktok.com/@mrjoshuataylor https://www.instagram.com/mrjoshuataylor/ https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK Main: Deggy 2024 Triumph Street Triple 765R Crappy Amazon mirrors Crappy Amazon Rear Paddock stand Knobs Make-shift trailer plate bracket Project: (I need a name, help please) 1999 Suzuki SV650S Still working on the Details Daily: 2015 Hyundai Sonata (Shopping for an old Chevy Truck atm) | — | ||||||
| 8/2/24 | Unlocking Dealership Success: Data-Based Proven Strategies Brad Paschal on Wrench Turners Podcast - Dynatron | The innovation that happens post-crisis, is vital to the progress of our industry. This week on Wrench Turners Podcast, Market President at Dynatron Software, Inc. Brad Paschal Brad Paschal is a lifelong learner and key "giver of documents" as Dynatron. Brad shares his unique insights on the automotive industry, emphasizing the importance of problem-solving and innovative thinking in dealership management. Brad provides actionable advice for improving dealership efficiency and customer satisfaction, from leveraging big data to enhancing dealership operations to his impactful role during crises like the CDK cyber issue—a must-listen for professionals eager to push the boundaries of traditional dealership management. Chapters 00:00 Introduction to Host and Guest 05:05 Discussion on Cybersecurityy 10:08 Brad Paschal’s Journey 15:57 Leveraging Data 21:30 Significance of Relationships 26:14 Importance of Creativity 31:08 Impact of Mentorship and Innovation 36:25 Cross-training Staff 41:43 The Role of Technology 47:17 EVs and New Technologies 52:12 Brad's Transition 57:35 Utilizing Innovative Marketing Tactics 1:03:56 Finding Fulfillment Let’s get into it. J. —- Mechanic? Want to Lead? Free Webinar Check out: https://www.thesweatyleader.com Developing Technicians into Leaders Wrench Turners Podcast on Spotify https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=9305ecd058f84eb4 Wrench Turners Merch (supports my addiction to Motorcycles) https://mr-joshua-taylor.creator-spring.com/ Wrench Turners Website https://wrenchturners.online https://www.linkedin.com/in/mrjtaylor/ https://www.tiktok.com/@mrjoshuataylor https://www.instagram.com/mrjoshuataylor/ https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK Main: Deggy 2024 Triumph Street Triple 765R Crappy Amazon mirrors Crappy Amazon Rear Paddock stand Knobs Make-shift trailer plate bracket Project: (I need a name, help please) 1999 Suzuki SV650S Still working on the Details | — | ||||||
| 7/19/24 | Josh Goodwin on Wrench Turners Podcast Recruitment Series | "Every story shared is another opportunity to continue changing the future of our industry." This week on Wrench Turners Podcast, the last episode of the Recruiter Series. Peterbilt Technician and Trade School Recruiter Peterbilt Motors Company Josh Goodwin https://www.linkedin.com/company/peterbilt-motors-company/ Today we're finalizing our recruiter series with Josh Goodwin. Josh, a former Lexus technician and shop foreman, transitioned into recruiting at Peterbilt. He shares his journey from wrench-turning to advocating for technicians, emphasizing the importance of finding the right workplace and the impact of mentorship. His story highlights how technicians can find fulfilling roles that align with their skills and passions. Let’s get into it. j. Chapters 00:00 Welcome and Introduction 00:37 Guest Introduction 01:03 Journey into Mechanics 02:54 First Mentor Experience 05:51 Importance of Compatibility 06:28 Career Path for Technicians 08:42 Role of Shop Foreman 09:48 Value of Autonomy and Authority 10:06 Setting Technicians Up for Success 11:36 Personalization at Scale 13:25 Learning Process and Consistency 17:06 Expanding Career Opportunities 22:15 Mentorship and Accountability 25:30 Preserving Innocence 31:08 Life Stages and Responsibilities 32:22 Transition to Recruiting 38:07 Impact as a Recruiter 42:03 Affecting a Generation 46:13 Challenges of the Shop Foreman Role 49:20 Advice for Technicians 52:38 Working with Recruiters 57:10 Closing Remarks J. —- Mechanic? Want to Lead? Free Webinar Check out: https://www.thesweatyleader.com Developing Technicians into Leaders Wrench Turners Podcast on Spotify https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK?si=9305ecd058f84eb4 Wrench Turners Merch (supports my addiction to Motorcycles) https://mr-joshua-taylor.creator-spring.com/ Wrench Turners Website https://wrenchturners.online https://www.linkedin.com/in/mrjtaylor/ https://www.tiktok.com/@mrjoshuataylor https://www.instagram.com/mrjoshuataylor/ https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK Main: Deggy 2024 Triumph Street Triple 765R Crappy Amazon mirrors Crappy Amazon Rear Paddock stand Knobs Make-shift trailer plate bracket Project: (I need a name, help please) 1999 Suzuki SV650S Still working on the Details | — | ||||||
| 7/12/24 | Benefits of a Professional Recruiter - Joe Lockerd on Wrench Turners Podcast Recruiter Series | "Listen to understand instead of trying to fix the problem immediately." This week on Wrench Turners Podcast, the 6th episode of the Recruiter Series. Family Man, Recruiter, Entrepreneur, and Podcaster Automax Recruiting And Training Joe Lockerd In this episode, I chat with Joe Lockerd, a veteran in automotive recruitment, about his journey and the industry's evolution over 20 years, highlighting the shift to digital advertising and proactive recruiting. Joe offers valuable advice for technicians on the importance of communication, knowing their value, and conducting their own interviews for the best job fit. Let’s get into it. You can find Joe's very own show The Recruiter Podcast Here: https://open.spotify.com/show/0myYrWst3g4DCE5G83bl1f?si=fb012679ba734db9 And the Business Website https://automaxrecruitingandtraining.com/ J. —- Mechanic? Want to Lead? Check out: www.thesweatyleader.com Developing Technicians into Leaders Wrench Turners Merch https://mr-joshua-taylor.creator-spring.com/ Wrench Turners Website https://wrenchturners.online https://www.tiktok.com/@mrjoshuataylor https://www.instagram.com/mrjoshuataylor/ https://open.spotify.com/show/1ScwRP0DFMtDsp83JxPhPK Chapters 00:00 Introduction and Guest Welcome 02:06 Joe's Journey into Automotive Recruitment 06:10 Early Challenges in Recruitment 08:31 Learning Patience and Humility 15:02 The Importance of Effective Communication 16:27 Major Transitions in Automotive Recruitment 21:04 Increased Time and Effort in Modern Recruitment 27:12 Due Diligence in Job Search 32:29 Advice for Technicians: Know Your Value 37:04 Questions Technicians Should Ask Recruiters | — | ||||||
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