Innovation and Identity: Humanity Meets AI- Laurent Cohen

About this episode

Laurent Cohen discusses the importance of trust in voice AI and the impact of cultural experiences on business authenticity.

Laurent Cohen (GetOblic) on Trust-First Voice AI, Authenticity, and Building Through Crisis Host John Duffin interviews Laurent Cohen, founder of GetOblic, about developing a trust-first approach to voice AI and finding an authentic business voice. Cohen shares how living in France, the U.S., and Israel shaped his mindset around craftsmanship, efficiency, and urgency, and discusses feeling safe in Israel despite wartime uncertainty. Laurent explains that adopting new technology requires earning trust, especially for small businesses operating in constant emergency mode, and argues AI should free owners to focus on customer relationships rather than replace them. Cohen rejects voice cloning as a breach of trust, emphasizing guardrails and strong data instead. He recounts a 2010 e-commerce crisis triggered by an Icelandic volcano and a bank shutdown, stressing responsibility, patience, and time. Mr. Cohen advises learning with AI first—using it to build skills—before applying it operationally. To learn more about Laurent Cohen, make sure to check out the links below. https://getoblic.com/ https://www.linkedin.com/in/laurent-cohen-usa/ 00:00 Volcano Chaos Lesson 00:55 Podcast…

People in this episode

Host: John Duffin

Guest: Laurent Cohen

Topics covered

• Voice AI
• Trust
• Authenticity
• Small Business
• Technology
• Crisis Management

Keywords

• Voice AI
• Trust
• Authenticity
• Small Business
• Crisis
• Technology
• Data Guardrails

Mentioned in this episode

Organizations: GetOblic

Places: France, U.S., Israel, Iceland, Israel

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