AI Customer Bots Are Coming to You Call Center!

About this episode

The episode discusses the impending rise of AI customer bots in call centers and their impact on customer interactions.

Send us Fan Mail The onslaught of customer AI agents. In the next 9 to 12 months, your customer will be able to say “hey Siri, call my subscription company and cancel my plan, then chat with the ABC airline and move my flight from Tuesday to Wednesday.” The AI agent launches the call or chat. It acts on their behalf. Think about what that does to your cx volume. Interactions are going to skyrocket. This is when and why AI in your contact center stops being optional. You’ll need it j...

People in this episode

Host: Thomas Laird

Topics covered

• AI in customer service
• call center technology
• customer experience
• automation
• AI agents

Keywords

• AI customer bots
• call center
• customer experience
• automation
• customer service

Mentioned in this episode

Organizations: ABC airline

Products: AI Customer Bots

Places: Tuesday, Wednesday

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