Everything I Have Learned about Ai Powered QA

About this episode

Thomas Laird shares insights and lessons learned from building OttoQA and automating contact center quality assurance with AI.

Send us Fan Mail Everything I've learned about AI QA after 2 years of building OttoQA and being one of the first companies to fully automate contact center quality assurance with AI. I'm breaking down the biggest lessons, the biggest mistakes I see people making, and what actually works when you're implementing AI powered QA in a contact center. I cover why you should never reinvent your scorecard on day one, what "false hustle" questions are and why they're killing your QA program, why most ...

People in this episode

Host: Thomas Laird

Topics covered

• AI powered quality assurance
• contact center automation
• lessons learned
• implementation mistakes
• scorecard development
• QA program challenges

Keywords

• AI
• quality assurance
• contact center
• automation
• scorecard
• false hustle
• implementation

Mentioned in this episode

Organizations: OttoQA

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