How Service Became Someone Else’s Job
From Army of Normal Folks by iHeartPodcasts
April 17, 2026 · 14 min · Season 1 · Episode 406
About this episode
The episode discusses the outsourcing of service roles from volunteers to paid staff and its impact on communities.
Service didn’t disappear—it got outsourced. In this Shop Talk, we unpack the trend of nonprofits shifting from relying on volunteers to paid staff members, how it’s weakening our communities—and why reclaiming responsibility starts with normal folks like you choosing to show up. Support the show: https://www.normalfolks.us/#join See omnystudio.com/listener for privacy information.
Topics covered
- service
- nonprofits
- community responsibility
- volunteering
- outsourcing
Keywords
- service
- nonprofits
- volunteers
- community
- responsibility
- outsourcing
Mentioned in this episode
Organizations: iHeartPodcasts, nonprofits
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