How CVS Health Is Using Agentic AI Twins to Transform Patient Experience

About this episode

Sri Narasimhan discusses how agentic AI twin simulations are transforming patient experience at CVS Health.

In this episode, Sri Narasimhan, VP of Enterprise Customer Experience and Insights at CVS Health, discusses how agentic AI twin simulations are enabling faster, more scalable, and more human-centered decision-making. He shares real-world examples of how this technology is uncovering new patient insights, improving adherence, and reshaping how healthcare organizations design and deliver care.

People in this episode

Guest: Sri Narasimhan

Topics covered

• AI in healthcare
• patient experience
• decision-making
• healthcare technology
• customer insights

Keywords

• agentic AI twins
• patient insights
• healthcare organizations
• adherence
• decision-making

Mentioned in this episode

Organizations: CVS Health

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