Facing LIHEAP Uncertainty with Action: How Utilities Can Navigate Risk and Support Low-Income Customers

About this episode

This episode discusses how utilities can navigate LIHEAP uncertainties and support low-income customers through data and community partnerships.

Welcome to the BlastPoint Deep Dive Podcast! In this episode, we take you inside a timely and urgent conversation on the future of the Low Income Home Energy Assistance Program (LIHEAP). Moderated by BlastPoint’s CTO & Co-founder Tomer Borenstein, this discussion brings together utility leaders from JEA and Tucson Electric Power to explore how data, community partnerships, and proactive planning can help utilities navigate the risks and realities of potential LIHEAP reductions. You'll hear firsthand how utilities are preparing for funding gaps, leveraging customer intelligence to identify at-risk households, and aligning internal teams for targeted, measurable outreach. This episode is packed with real-world strategies and success stories to inspire resilience and action. Panelists include: Elizabeth Paulson, JEA Nicole Hopkins, Tucson Electric Power Erica Gutierrez, Tucson Electric Power 📘 Explore related resources, case studies, and tools here: https://resources.blastpoint.com/june-live-webinar-resource 🎥 Watch the full on-demand webinar: https://youtu.be/g_fk6MGQa_M?si=P-YT2DJ4X3YaK59r 📩 Want to talk to our team? Let’s connect: https://blastpoint.com/about/contact/

People in this episode

Host: Tomer Borenstein

Guests: Elizabeth Paulson, Nicole Hopkins, Erica Gutierrez

Topics covered

• LIHEAP
• utilities
• low-income support
• data-driven strategies
• community partnerships
• risk management

Keywords

• LIHEAP
• utilities
• low-income assistance
• customer intelligence
• funding gaps
• outreach strategies

Mentioned in this episode

Organizations: Low Income Home Energy Assistance Program, BlastPoint

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