Designing at the Edge: How Adobe Builds for Creativity, Scale, and Trust with Ann Rich

About this episode

Ann Rich discusses the challenges and strategies of product design at Adobe, focusing on empathy, trust, and collaboration.

In this episode of Builders Wanted, we’re joined by Ann Rich, Senior Director of Design at Adobe. Kailey and Ann dive into the intricate world of product design where empathy drives innovation. They discuss the challenges and strategies in leading design at scale, how Adobe builds trust in the era of generative AI, and the importance of cross-functional collaboration. Ann shares insights on inclusive design, co-innovation with customers, and the evolving role of designers in creating user-centric and technologically advanced solutions.

People in this episode

Host: Kailey

Guest: Ann Rich

Topics covered

• product design
• generative AI
• cross-functional collaboration
• inclusive design
• user-centric solutions

Keywords

• design
• innovation
• trust
• creativity
• scalability
• co-innovation
• technology

Mentioned in this episode

Organizations: Adobe

More episodes of Builders Wanted

• Scaling Commerce: How Commerce’s CMO Builds Growth in a Connected World with Michelle Suzuki · January 7, 2026 · 40 min
• What’s Next in 2026: Rikki Singh on the Future of Customer Engagement · December 17, 2025 · 48 min
• Building Intelligence: How Teradata’s CPO Is Shaping the Future of Data and AI with Sumeet Arora · December 3, 2025 · 37 min
• Trust by Design: Rewriting Authentication in the Age of GenAI Fraud with Filip Verley, Chief Innovation Officer at Liminal · November 12, 2025 · 40 min
• Behind the Brands: How a COO Builds the Machine Powering Inc. and Fast Company with Anne Marie O’Keefe · October 29, 2025 · 38 min
• Salon Strategy: How L’Oréal Scales Professional Beauty from the Inside Out with Kevin Stang, Chief of Staff, US Professional Products Division · October 1, 2025 · 40 min