Navigating Workplace Drama Effectively with Marlene Chism (Encore) | Ep #123

About this episode

Wendy Hanson and Marlene Chism discuss effective strategies for managing workplace drama and conflict.

In this encore episode of Building Better Managers, host Wendy Hanson engages with Marlene Chism to explore the complexities of conflict in the workplace. They discuss the importance of developing conflict capacity, emotional integrity, and leadership clarity. Marlene emphasizes the need for leaders to confront their inner narratives and the impact of organizational culture on conflict resolution. Key takeaways: Conflict capacity involves skills development, inner game, and culture. Drama in the workplace is inevitable but can be managed. Emotional integrity means owning your experience and feelings. Changing your narrative can shift your perspective on conflict. Leadership identity must align with organizational goals. Clarity in leadership roles is essential for effective management. Workplace culture influences how conflict is addressed. Self-awareness is key to navigating personal and professional conflicts. Leaders should encourage open communication to reduce drama. Courage is necessary to engage in difficult conversations. Meet Marlene: Marlene is the author of four books, including Stop Workplace Drama, No-Drama Leadership, 7 Ways to Stop Drama in Your Healthcare…

People in this episode

Host: Wendy Hanson

Guest: Marlene Chism

Topics covered

• workplace conflict
• leadership
• emotional integrity
• organizational culture
• communication
• self-awareness

Keywords

• conflict resolution
• leadership clarity
• emotional integrity
• workplace culture
• communication skills
• self-awareness
• difficult conversations

Mentioned in this episode

Organizations: LinkedIn Learning

Books & works: Stop Workplace Drama, No-Drama Leadership, 7 Ways to Stop Drama in Your Healthcare Practice, From Conflict to Courage: How to Stop Avoiding and Start Leading

More episodes of Building Better Managers

• The Manager as Coach: How to Use Coaching Conversations to Develop Your Team | Ep. #129 · January 6, 2026 · 15 min
• Difficult Conversations Planner: How to Prepare, Deliver & Follow Up Like a Pro | Ep. #128 · November 18, 2025 · 33 min
• Mastering One-on-One Meetings: The Manager's Most Underrated Superpower | Ep. #127 · November 4, 2025 · 15 min
• The Leadership Power of Listening: How Enhanced Listening Skills Can Transform Your Team | Ep. #126 · October 21, 2025 · 24 min
• Mastering Feedback with the SBI Model: A Framework for Growth and Trust | Ep #125 · October 14, 2025 · 15 min
• Creating a Culture of Psychological Safety with Karolin Helbig and Minette Norman (Encore) | Ep #124 · July 29, 2025 · 37 min