AI turns collections into a loyalty opportunity
From Collecting Thoughts by C&R Software
January 23, 2026 · 16 min
About this episode
This episode explores how AI native collections can enhance customer loyalty amidst rising competition from fintechs and digital banks.
The rise of fintechs and digital banks is heightening the competition for legacy players. This episode explores how AI native collections offer the opportunity to turn collections into an opportunity to build customer loyalty. Personalized, human focused support at scale makes a meaningful difference to customers in times of distress. AI makes this possible.
Topics covered
- AI in collections
- customer loyalty
- fintech competition
- personalized support
- digital banking
Keywords
- AI
- collections
- customer loyalty
- fintech
- digital banks
- personalized support
- legacy players
Mentioned in this episode
Organizations: C&R Software, fintechs, digital banks, AI, legacy players
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- The EU AI Act, compliance, and digital first collections · February 13, 2026 · 17 min
- Why telcos need data driven collections · February 9, 2026 · 16 min
- A guide to digital transformation in collections · February 3, 2026 · 16 min
- Collections on the path to financial wellness · January 29, 2026 · 17 min
- Configuring global debt collections for compliance and efficiency · January 23, 2026 · 14 min
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