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About this episode
The episode discusses how banks are leveraging AI to enhance customer experience in collections.
Today's customers expect more from their banks, especially when it comes to collections. In this podcast, C&R Software's Nags Odedra and Jeremy Russell give a quick taste of how banks are using AI to deliver personalized service at scale. Dave Wasik, Partner at 2nd Order Solutions, and Ed Wallen, CEO of C&R Software, will unpack how this works in practice at CBA Live. Join them on Monday, March 30 at 12:30 PM for their session on Collections as a CX Channel.
People in this episode
Hosts: Nags Odedra, Jeremy Russell
Guests: Dave Wasik, Ed Wallen
Topics covered
- customer experience
- collections
- artificial intelligence
- banking
- personalized service
Keywords
- collections
- customer experience
- AI
- banking
- personalized service
- CBA Live
Mentioned in this episode
Organizations: C&R Software, 2nd Order Solutions, CBA Live
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