Why Keeping Updated on Politics Improves Your Customer Service
From Communication Psychology and HR – with Gerhard Ohrband by Gerhard Ohrband, MA in Psychology (University of Hamburg/Germany)
March 21, 2026 · 5 min
About this episode
The episode discusses how staying informed about politics can enhance customer service by fostering a better understanding of customers' realities.
Many people say they’re notinterested in politics. But often, that really means they’re not interested inwhat’s going on in the world. And if we disconnect from the realities peopleface—economic pressure, uncertainty, frustration—we risk disconnecting from ourcustomers too. Staying informed isn’t about picking sides. It’s about understanding people.And that understanding is what makes the difference between average andexceptional customer service. #CustomerExperience #Empathy#Communication #Leadership #BusinessSkills #CustomerService#EmotionalIntelligence #ProfessionalDevelopment
People in this episode
Host: Gerhard Ohrband
Topics covered
- customer service
- politics
- empathy
- communication
- leadership
- business skills
- emotional intelligence
Keywords
- customer experience
- politics
- empathy
- communication
- leadership
- business skills
- emotional intelligence
- professional development
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