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From 10 epsHosts
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Scaling Doesn't Fix Problems - It Multiplies Them
Jun 24, 2026
Unknown duration
HR1 Could Move 10–25% of Your Patients from Medicaid to Uninsured—Here’s How to Plan for It
Jun 17, 2026
Unknown duration
Stop Blaming Billing: The Real Reason Revenue Is Slipping Away
Jun 10, 2026
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COO vs Clinic Manager: How to Know Which One Your Health Center Actually Needs
Jun 3, 2026
Unknown duration
Ok, I See The Problem. Now What?
May 27, 2026
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| Date | Episode | Topics | Guests | Brands | Places | Keywords | Sponsor | Length | |
|---|---|---|---|---|---|---|---|---|---|
| 6/24/26 |  Scaling Doesn't Fix Problems - It Multiplies Them | Community Health Collective PodcastEpisode #33Scaling Doesn’t Fix Problem - It Multiplies ThemHosted by: Jill Steeley――――――――――――――――――――Episode OverviewEvery health center leader wants to grow - the second site, the new service line, the bigger patient panel - but far fewer talk honestly about what scaling actually does to an organization. In this solo episode, Jill Steeley makes the case that scaling doesn’t add, it multiplies: it takes your current operations, culture, finances, and leadership and runs all of it through a copy machine. Drawing on her own turnaround story - a health center that couldn’t recruit a single physician in five years and later had to turn providers away - she walks through why the first question is never “how do we grow,” but “is what we have right now worth multiplying?” She covers the leadership-bench trap, why systems have to scale before sites, how payer mix has to stay front and center, and the one gut-check question to run on your operation this week.In This Episode, You’ll Learn:• The story behind a five-year recruiting drought - and how fixing the organization, not the pitch, turned it into turning providers away• Why scaling multiplies everything you already are - your operations, culture, finances, and your dysfunction - instead of simply adding to it• The first question to ask before you grow: is what we have right now actually worth multiplying?• Why growth opportunities show up at the worst possible moment - and why two wobbling sites are worse than one• The leadership-bench trap: why you can’t scale past your team, and what mergers and inherited leadership add to the problem• Why you scale your systems before your sites - and the difference between real scale and a more expensive version of the same grind• How to keep payer mix front and center so you grow toward health, not just volume• A one-question gut check to run on your operation this weekKey Takeaways“When you scale a health center, you are not adding a site. You are multiplying everything you already are.”“You didn’t scale the organization. You scaled the number of fires and kept the exact same number of firefighters.”“The health centers that grow well are the ones that put the infrastructure in before the growth - not the ones scrambling to bolt it on after they’ve already said yes.”“Build something strong enough to last, and then grow it on purpose - not by accident, not because an opportunity showed up and you panicked.”Mentioned in This Episode• CEO Connect Bootcamp — Jill & Steve Weinman’s program for health center leaders working through scaling and other strategic and financial decisions | www.fqhc-ceo.com• The Untrained Leader Problem & the Island of Competence — earlier episodes on why developing leaders has to keep pace with the organization (Episodes 27 and 29)• Past episodes on revenue cycle & technology - the infrastructure that makes real scale possible | www.jillsteeley.com/podcast• jillsteeley.com - schedule a call to talk through whether you’re ready to scale, or email jill@jillsteeley.comConnect & SubscribeIf this episode resonated with you, please take a moment to:• Leave a rating and review• Subscribe so you never miss an episode• Share with a fellow health center leader who needs to hear this messageHave feedback or a topic request? Jill would love to hear from you! | — | ||||||
| 6/17/26 |  HR1 Could Move 10–25% of Your Patients from Medicaid to Uninsured—Here’s How to Plan for It | Community Health Collective PodcastEpisode #32HR1 Could Move 10–25% of Your Patients from Medicaid to Uninsured—Here’s How to Plan for ItHosted by: Jill SteeleyEpisode OverviewHR1-the One Big Beautiful Bill-keeps coming up on the CEO Bootcamp coaching calls, with leaders asking the same question: “What are we going to do about our patients losing their Medicaid?” In this episode, Jill answers it. We’re past speculation and into implementation, and three Medicaid changes are now bearing down on health centers: twice-a-year redeterminations, new work/community engagement requirements, and a narrowing of eligibility for legally present immigrants. Underneath all of it is one financial reality - industry analysts are telling leaders to model a 10–25% drop in their Medicaid population, with the uninsured population growing by the same amount. Jill breaks down each change in plain English and gives you a six-move survival plan so the charity-care hit doesn’t ambush you mid-year.In This Episode, You’ll Learn:What HR1 implementation looks like and which changes are landing in 2026 and 2027What the move to six-month redeterminations means for front-office churn and administrative coverage lossHow the 80-hour-a-month work requirements work—and why most coverage loss will come from reporting burden, not real ineligibilityWhy your Medicaid managed care plans are prohibited from determining work-requirement complianceThe October 1, 2026 immigrant eligibility cliff: which lawfully present groups lose federally funded Medicaid, and what stays (emergency Medicaid)Why a Medicaid-to-uninsured shift hits so hard when Medicaid is 35–40%+ of operating revenueJill’s six-move survival plan—and why cutting your way out makes things worseKey Takeaways“The danger here is usually not that people become genuinely ineligible. The danger is the paperwork. Double the redeterminations, and you double the chances for an eligible patient to lose coverage over a piece of mail.”“Same patient. Same visit. Same cost to deliver the care—with a fraction of the revenue. That’s what a Medicaid-to-uninsured shift actually does to you.”“Don’t let this surprise you mid-year. Budget charity care on purpose—before it shows up as a variance in front of your board.”“The health centers that come through this in good shape won’t be the ones that cut the fastest. They’ll be the ones that protected access and planned for the charity care instead of getting ambushed by it.”Free ResourceWant help with Move 1? Email jill@jillsteeley.com with “HR1 Plan” in the subject line for a simple worksheet to model your Medicaid-to-uninsured exposure and build charity care into your budget—or schedule a call at jillsteeley.com.Mentioned in This EpisodeEpisode #31—the revenue-cycle episode on verifying insurance and recovering leaked revenue (listen first if you haven’t)CEO Bootcamp—Jill & Steve Weinman’s program for health center and safety-net leaders navigating strategic and financial decisionsVital Interaction—AI-powered patient engagement for branded, multi-language reminders and outreach at scaleRural Health Transformation Funding—covered in Episode #19; a potential funding cushion for charity care and capacityFree planning worksheet—email “HR1 Plan” to jill@jillsteeley.comConnect & SubscribeIf this episode resonated with you, please take a moment to:Leave a rating and reviewSubscribe so you never miss an episodeShare with a fellow health center leader who needs to hear this messageHave feedback or a topic request? Jill would love to hear from you! | — | ||||||
| 6/10/26 |  Stop Blaming Billing: The Real Reason Revenue Is Slipping Away | Community Health Collective PodcastEpisode #31Stop Blaming Billing: The Real Reason Revenue Is Slipping AwayHosted by: Jill SteeleyEpisode OverviewMost leaders think of the revenue cycle as billing and collections - the part where you can see the money, or watch it fail to show up. But by the time a claim reaches your billing office, the win or the loss has usually already been decided. In this episode, Jill Steeley reframes where the revenue cycle actually begins: not in the billing office and not with a claim, but the moment a patient fills out their paperwork - and every single time they check in. She walks through the full cycle in plain English, explains why the front desk is the link that breaks most often, shares a sobering story about what a single unconfirmed phone number cost one health center, and leaves you with five low-cost things you can take to your team this week.In This Episode, You’ll Learn:• Why most leaders only pay attention to the last 20% of their revenue cycle — and what they’re missing• The three stages of the revenue cycle in plain English: the front end, the middle, and the back end• Why those three stages are one connected chain, not separate departments that hand off to each other• Why the weakest link is usually the front desk — and why no outside revenue cycle contractor can fix that part for you• How preventable registration and eligibility errors (a transposed member ID, a termed plan, a wrong date of birth) become denials 45 days later• The true cost of a two-second check-in mistake: staff time at every step, money aging in AR, and claims written off past timely filing• A real story of how a single unconfirmed phone number turned into a tragedy — and an FTCA claim• The wrong way and the right way to confirm a patient’s information at check-in• Five concrete, low-cost ways to strengthen your revenue cycle this week• How to answer the “my front desk is already slammed” objection — and why that bottleneck is a revenue question, not just an operations oneKey Takeaways“Your revenue cycle does not start with a bill — it starts at the front desk.”“By the time a claim hits your billing office, the outcome of that claim has usually already been decided.”“Garbage in, garbage out. If the information that goes in at the front desk is wrong, no amount of skill on the billing team is going to save that claim.”“A two-second mistake at check-in can become a permanent loss for the health center.”“Your billing team can be excellent, and you can still be bleeding revenue — because the problem was created long before the claim ever reached them.”Mentioned in This Episode• RetroCAID (with Howard Archer) - Software that combs 365 days of your claims against state Medicaid to recover revenue you didn’t know you were owed. No EHR integration, no upfront cost, and they only get paid if you do. Listen to the full episode: $9K to $40K Monthly: How One Software Automatically Recovers Hidden Revenue• CEO Bootcamp — Jill & Steve Weinman’s program for health center leaders navigating strategic and financial decisions, where revenue cycle is a recurring topic. www.fqhc-ceo.com• Work with Jill — Email jill@jillsteeley.com or schedule a call at jillsteeley.com to talk through where your revenue cycle is leaking.Connect & SubscribeIf this episode resonated with you, please take a moment to:• Subscribe so you never miss an episode• Leave a rating and review• Share with a fellow health center leader who needs to hear this messageHave feedback or a topic request? Jill would love to hear from you! | — | ||||||
| 6/3/26 |  COO vs Clinic Manager: How to Know Which One Your Health Center Actually Needs | COO vs. Clinic Manager: How to Know Which One Your Health Center Actually NeedsHosted by: Brent Stutzman, TheraSaaS Podcast | Guest: Jill Steeley, FQHC Consultant & Executive Coach――――――――――――――――――――Episode OverviewIn this crossover episode, Jill joins Brent Stutzman on the TheraSaaS podcast for a practical conversation about one of the most consequential growing-pain decisions a practice or health center faces: do you need a clinic manager or a chief operating officer? Drawing on her own experience inheriting a clinic-manager-run health center as a brand-new CEO, Jill unpacks the real difference between the two roles, the warning signs that you’ve outgrown day-to-day firefighting, the true cost of the wrong hire, and why a fractional COO can be the lowest-risk way to test the water.――――――――――――――――――――In This Episode, You’ll Learn:• The real difference between a clinic manager and a COO—and why conflating them keeps leaders stuck in the weeds• Why promoting your best clinician into a management role so often backfires• How to diagnose your actual pain points before you write a single job description• The “you might need a COO if…” warning signs: staff turnover, operational chaos, stalled patient growth, and no systems• Why the wrong hire at this level is so expensive—emotionally and financially• What to actually look for in a COO, and how to vet for outcomes and culture fit, not just a clean reference check• How a fractional COO works—and why it’s a scalable, lower-risk way to get started• Why “even imperfect action is action” when burnout is the real symptom――――――――――――――――――――Key Takeaways“Culture eats strategy for lunch any time of the day.”“Even imperfect action is action.”“Your burnout is a big symptom of doing everything and not being willing to give up some of that control.”―――――――――――――――――――― Mentioned in This Episode• CEO Connect Bootcamp — Jill’s program for health center and practice leaders on attracting patients, building systems, and leading strategically• Healthcare Leadership Style Quiz — Jill’s free quiz to identify your leadership pattern | jillsteeley.com/leadershipquiz• Community Health Collective episode on fractional executives• jillsteeley.com — Schedule a call or find free resources | jill@jillsteeley.com――――――――――――――――――――Connect & SubscribeIf this episode resonated with you, please take a moment to:• Leave a rating and review• Subscribe so you never miss an episode• Share with a fellow health center leader who needs to hear this messageHave feedback or a topic request? Jill would love to hear from you! | — | ||||||
| 5/27/26 |  Ok, I See The Problem. Now What? | Community Health Collective PodcastEpisode #29Title: Ok, I See the Problem. Now What?Hosted by: Jill Steeley――――――――――――――――――――Episode OverviewTwo weeks ago on Episode 27, Jill named what she calls the untrained leader problem - the pattern in healthcare of promoting strong clinicians and operators into leadership roles without ever training them to actually lead. Since then, the question she's been getting most is, "Okay, I see it. Now what?" In this episode, Jill answers that directly. She names why so many leaders freeze between awareness and action, then walks through a three-step path forward: know yourself, build the specific skills that match your gaps, and - when you're ready - transform your full leadership team together. This is a practical, no-overwhelm episode for leaders who don't want to stay stuck in seeing without ever moving to the doing.――――――――――――――――――――In This Episode, You'll Learn:• Why awareness without action becomes its own kind of suffering—and how to break out of it• The three reasons leaders freeze between knowing and doing: overwhelm, uncertainty about scope, and the false dichotomy of "go huge or do nothing"• Why the first move in transforming your team isn't actually about your team—it's about you• How your own leadership patterns (strengths, blind spots, defaults) quietly become the template your team imitates• Why generic, corporate leadership training rarely transforms healthcare leaders—and what to do instead• The bottleneck that develops when an individual leader grows but the rest of the leadership culture doesn't• Three predictable outcomes for the leader who becomes an "island of competence" in an untransformed organization• Jill's three-step path: know yourself, build specific skills for your specific gaps, then transform the team together――――――――――――――――――――Key Takeaways"Awareness without action becomes its own kind of suffering. Once you see the untrained leader problem in your organization, you can't unsee it.""You cannot lead others through a transformation you haven't started yourself.""The first move doesn't have to be huge. It just has to be in the right direction.""Individual leadership development without team leadership development creates an island of competence in an organization that hasn't transformed around you."――――――――――――――――――――Mentioned in This Episode• Episode 27 — "The Untrained Leader Problem" — the prequel to this episode; listen first if you haven't• Leadership Style Quiz — Jill's free 2–5 minute quiz to identify your leadership archetype and the skills most likely to move the needle for you (jillsteeley.com/leadershipquiz)• Leadership Academy Masterclasses — targeted courses for healthcare leaders including Time Management for Busy Leaders, People-First Leadership, Mastering Candid Conversations, Maximum Output Minimum Effort, Mastering Recruitment and Retention, Designing and Building Strong Teams, Leading Teams Through Change, and C-Suite Ready (jillsteeley.com/leadership)• Full Leadership Team Development Program — Jill's program for organizations ready to transform their leadership culture as a team: monthly masterclasses, twice-monthly group coaching, and one-on-one coaching slots. Schedule a call here.――――――――――――――――――――Connect & SubscribeIf this episode resonated with you, please take a moment to:• Leave a rating and review• Subscribe so you never miss an episode• Share with a fellow health center leader who needs to hear this messageHave feedback or a topic request? Jill would love to hear from you! jill@jillsteeley.com | — | ||||||
| 5/20/26 |  Section 504 & ADA Compliance: What Every Health Center Leader Needs to Do Before the Deadline | Section 504 & ADA Compliance: What Every Health Center Leader Needs to Do Before the DeadlineHosted by: Jill Steeley | Guests: Steve Weinman, FQHC Associates and Jen Garces de Marcilla, FQHC AssociatesEpisode OverviewSection 504 of the Rehabilitation Act has always required organizations receiving federal funding to provide equal access to people with disabilities. The May 2024 HHS final rule made it explicit: digital accessibility is part of that obligation, and FQHCs are squarely in scope. With the compliance deadline extended by one year to May 2026, health centers have a real window to act—but most leaders aren’t yet aware of what the rule requires, where the litigation risk is greatest, or what it actually takes to demonstrate good-faith effort. In this episode, Jill is joined by Steve Weinman and Jen Garces de Marcilla, both of FQHC Associates, to break down what the rule actually covers, what NOT to do, and why digital accessibility is one of the clearest patient experience opportunities health center leaders are going to get this year.DisclaimerNothing in this episode constitutes legal advice. Accessibility compliance is an evolving area. The goal of this conversation is to help health center leaders understand the rule, reduce barriers for their patients, and demonstrate documented, good-faith effort toward compliance.In This Episode, You’ll Learn• What Section 504 actually requires now that digital accessibility is explicitly in scope• The new compliance deadline (May 2026)—and why “I have a year” is the wrong mental model• The specific digital surfaces this rule covers: websites, patient portals, online scheduling, mobile apps, kiosks, PDFs, EHRs, and embedded third-party tools• How AI-powered “secret shoppers” are scanning websites for noncompliance—and why even small health centers are exposed• Why accessibility widgets and overlays are NOT a compliance solution (and may make things worse)• The most common, lowest-cost, highest-impact fixes: alt text, color contrast, captions, keyboard navigation, screen reader compatibility, and accessible PDFs• Why “we’ve never had a complaint” is not a defense• What “good-faith effort” actually looks like—especially when your EHR vendor isn’t compliant• How to handle vendor contracts and renewals going forward• The patient experience angle most leaders are missing—and how accessibility supports transformational, not transactional, care• Why accessibility benefits temporary disabilities and aging patients, not just permanent disabilities• Where the budget realistically comes from—and why a properly optimized website pays for itselfKey Takeaways“It’s not just a compliance issue. It’s not even just a legal issue. It is a patient experience issue as well. Patients are looking for more of a transformational healthcare experience now rather than a transactional one.”— Jill Steeley“By making things accessible for people who might have disabilities, you’re actually making them more accessible for everyone. It’s not necessarily just for people that have permanent disabilities.”— Jen Garces de Marcilla“If you do it right, it pays for itself, because if you’re not running at peak efficiency, you are hemorrhaging visits and patients.”— Steve WeinmanFree 504 ToolkitTo request a free 504 Toolkit, email jill@jillsteeley.com with “504 toolkit” in the subject line.Mentioned in This Episode• FQHC Associates — Steve and Jen’s firm, available for accessibility audits and consulting at fqhc.org• Steve Weinman direct contact: sdweinman@fqhc.org• CEO Bootcamp — Jill and Steve’s program for FQHC leaders (www.fqhc-ceo.com)• Leadership Academy — Jill’s online masterclasses (www.jillsteeley.com/leadership)Connect & SubscribeIf this episode was valuable to you, please:• Leave a rating and review• Subscribe so you never miss an episode• Share with a fellow health center leader who needs to hear thisHave a topic request or feedback? Jill would love to hear from you. | — | ||||||
| 5/13/26 |  Your Best Clinician Just Became Your Biggest Retention Risk | Episode 27: Your Best Clinician Just Became Your Biggest Retention RiskIn this episode, Jill tackles what she calls the single biggest unaddressed crisis in healthcare workforce sustainability right now — the untrained leader problem. Healthcare is one of the only industries that consistently promotes people into leadership positions based on their technical skills, then expects them to figure out the leadership skills on their own. The result? Brilliant clinicians who are drowning in roles they were never trained for, and entire teams paying the price for a gap nobody is closing.Jill shares the story of a private coaching client — a nurse promoted into a Clinic Director role who was working sixty-hour weeks, losing staff, and starting to wonder if she was cut out for leadership at all. Six months of structured leadership development later, the picture had completely transformed. The skills are teachable. But only if we decide to teach them.If you're a CEO, executive director, medical director, or anyone responsible for developing leaders in a healthcare organization, this episode names what most people aren't naming out loud — and offers a clear path forward.In this episode:Why healthcare promotes brilliantly and develops terribly — and what it's costing all of usThe question every leader should ask themselves: How did you actually learn to lead?The pattern of the clinician-turned-leader, and why "she'll figure it out" isn't a strategyThe identity shift every clinical leader has to make to stop drowningThe story of one coaching client's six-month transformation from burnout to sustainable leadershipWhy leadership development in healthcare isn't separate from the mission — it IS the missionFour practical things every health center should do to develop their leaders before crisis hitsStatistics cited in this episode:57% of employees have left a job specifically because of their manager (DDI Leadership Research)58% of employees cite their manager's management style as the primary reason they quit a job, up from 37% just eight years earlier (BambooHR, 2025)90% of employees say their boss influenced their decision to leave their last job (BambooHR, 2025)50% of employees have left a job at some point in their career "to get away from their manager to improve their overall life" (Gallup, study of over 7,000 adults)The average cost to replace a single staff RN is now $60,000 (NSI National Health Care Retention Report, 2026)Hospitals are losing an average of $5.2 million per year to nurse turnover alone (NSI, 2026)National RN turnover rate is 17.6%; behavioral health is over 22% (NSI, 2026)Hospitals with high nurse turnover see a 7% increase in patient falls, a 12% rise in medication errors, and a 15% decline in patient satisfaction scores35–54% of the US nursing and physician workforce reports symptoms of burnoutResources mentioned:Jill's Leadership Academy — comprehensive leadership program for healthcare leaders (doors opening soon)The CEO Connect Bootcamp — Jill's twice-yearly executive program co-led with Steve WeinmanJill's Healthcare Leadership Style Quiz — free assessment to identify your leadership style and give you actionable next steps to develop your leadership skillsConnect with Jill:Website: www.jillsteeley.comLeadership Masterclasses: www.jillsteeley.com/leadershipSchedule a conversation (link to Jill’s calendar)Email: jill@jillsteeley.comIf this episode resonated with you, please share it with another healthcare leader who needs to hear it. Subscribe wherever you get your podcasts, and leave a rating and review — it helps us reach more healthcare leaders who are doing this hard work.The Community Health Collective Podcast — real, honest conversations about what it actually takes to lead in healthcare. | — | ||||||
| 4/29/26 |  Just Say Thank You: The "No Strings Attached" Strategy That Builds Patient Loyalty For Life | In this episode, you'll learn:Why most "patient appreciation" events in health centers are actually marketing events in disguiseThe critical difference between referral-source thank-yous (B2B) and patient-facing appreciation gesturesWhy healthcare runs on trust — and how no-strings-attached appreciation builds it faster than almost anything elseSmall-budget ideas: birthday cards from providers, handwritten milestone cards, monthly coffee morningsMedium-budget ideas: community BBQs, family movie nights, skating or bowling nightsBigger ideas: holiday meal kits, new-parent care packages, patient longevity recognitionHow to address the "we can't afford this" objection — including funding sources most leaders aren't usingA 5-step framework for rolling out a patient appreciation effort without it dying in a leadership meetingWhy measuring this with marketing metrics will kill it — and what to ask insteadKey Takeaway"Loyalty is built through genuine appreciation, not just clinical excellence. Your clinical care is the price of admission — but the thing that turns a patient into a loyal patient is the feeling that you actually see them."Connect with JillEmail: jill@jillsteeley.comSchedule a call: jillsteeley.comIf this episode resonated, please:Subscribe so you never miss an episodeLeave a rating and reviewShare with a fellow health center leader who needs to hear this | — | ||||||
| 4/22/26 |  The Fractional Advantage: C-Suite Leadership Without the Full-Time Price Tag✨ | C-suite leadershipfractional executives+2 | Rebecca Mankin | Mankin Consulting, LLCCGFM+9 | — | fractional advantagehealth center leadership+2 | — | 40m 11s | |
| 4/15/26 |  The Most Powerful Marketing Tool You’re Not Using: A System for Collecting Patient Stories✨ | patient storiesmarketing+3 | — | HIPAAFQHC+2 | — | strategic assetspatient experiences+2 | — | 25m 14s | |
Want analysis for the episodes below?Free for Pro Submit a request, we'll have your selected episodes analyzed within an hour. Free, at no cost to you, for Pro users. | |||||||||
| 4/8/26 |  Death by a Thousand Paper Cuts: The Hidden Cost Leaks Draining Your Health Center's Budget✨ | health center financescost reduction+3 | John CarpenterBrie McFarland+1 | ERA GroupFQHCs+4 | — | expense reductionGPO+2 | — | 48m 39s | |
| 4/1/26 |  Stop Fixing the Same Problems - Build the Systems That Prevent Them✨ | health center leadershipsystems thinking+2 | — | CEO BootcampFQHC+2 | — | no-showsprovider underperformance+3 | — | 21m 59s | |
| 3/25/26 |  Why We Built the CEO Connect Bootcamp (And What Health Center Leaders Are Saying About It)✨ | CEO Connect Bootcamphealth center leadership+2 | — | CEO Connect Bootcampthe Community Health Collective Podcast+4 | — | health centersleadership support+2 | — | 31m 58s | |
| 3/18/26 |  80% Fewer Denials and $3.6M in Growth: The Revenue Your Health Center Is Leaving Behind✨ | healthcare revenuedenial rates+3 | Melissa Erlandson | SophiaAthelas | — | revenue cyclehealth centers+3 | — | 49m 55s | |
| 3/11/26 |  $50 Billion Sitting There: How to Access Rural Health Transformation Funding✨ | Rural Health Transformation Programfederal funding+3 | — | technology toolsthe Rural Health Transformation Program+7 | TexasAlaska+6 | RHTPOne Big Beautiful Bill+2 | — | 35m 54s | |
| 3/4/26 |  From Finance to FQHCs: The Unexpected Career Path That Led to Transforming Community Health✨ | financecommunity health+3 | Jill Steeley | Athelas Taking Back Healthcare PodcastFQHC+6 | San Jose | financial sustainabilityhealth center turnaround+2 | — | 55m 59s | |
| 2/25/26 |  You're Not Wrong to Hesitate - But Here's What It's Costing You✨ | leadershiphesitation+2 | — | Community Health CollectiveYou’re Not Wrong to Hesitate+3 | — | cost anxietychange fatigue+1 | — | 35m 36s | |
| 2/18/26 |  Straight From The Hill: What the NACHC P & I Forum Means for Your Health Center✨ | NACHC Policy and Issues Forumcommunity health centers+2 | Steve Weinman | NACHC P & I ForumFQHC Associates+12 | Washington | funding increasefinancial loss+1 | — | 46m 35s | |
| 2/11/26 |  From Surviving to Stable: How to Turn This Year’s Funding Into Long-Term Financial Health | From Surviving to Stable: How to Turn This Year’s Funding Into Long-Term Financial HealthHosted by: Jill Steeley――――――――――――――――――――Episode OverviewShort-term funding relief is here—but is your health center using it wisely? In this episode, Jill Steeley makes the case that the most dangerous thing a healthcare leader can do right now is mistake temporary funding for long-term stability. She challenges health center leaders to use this funding window intentionally, shifting from reactive survival mode into deliberate, strategic building.――――――――――――――――――――In This Episode, You’ll Learn:Why recent funding approvals represent a window of opportunity—not a solutionThe difference between survival thinking and true stability (and why it matters)What reactive leadership sounds like in daily practice—and how to break the cycleHow short-term money reinforces short-term thinking that keeps organizations stuckSpecific areas to address with this funding: no-shows, patient mix, reimbursement, operational efficiency, and outdated technologyThe powerful flywheel effect that happens when leaders commit to building stabilityJill’s personal experience taking a health center from nearly $1M in the red to a sustainable financial position――――――――――――――――――――Key Takeaways“This funding is not long-term stability. It’s a window—use it to build stability, not to delay hard decisions.”“Survival isn’t wrong. It’s necessary in certain moments. But survival thinking becomes dangerous when it becomes our default mode.”“Stability doesn’t arrive when funding settles down. It arrives when leadership decides to build it.”――――――――――――――――――――How to Use This Funding Window WiselyJill outlines the critical areas health center leaders should address now:Fix revenue leaks – address no-shows, last-minute cancellations, and unfilled appointment slotsEvaluate staffing – identify areas of over- or understaffing and align capacity to demandUpgrade inefficient technology – outdated systems drain productivity and revenueImprove provider productivity – assess and optimize productivity ratesStabilize your patient mix – actively recruit and attract more insured patientsStrengthen reimbursement – ensure you’re maximizing what you receive from health plans for the patients you serveBuild systems that hold – create operational infrastructure that works even when funding gets tight again――――――――――――――――――――Mentioned in This EpisodeJoin the live webinar, Friday, 2/13/26, 12 PM PST, 3 PM EST – Jill Steeley and CEO Bootcamp partner Steve Weinman will host health center leaders navigating strategic decisions (Register here)Past episodes to explore: Insurance reimbursement, AI efficiency tools, and more available in the podcast archive――――――――――――――――――――Connect & SubscribeIf this episode resonated with you, please take a moment to:Leave a rating and reviewSubscribe so you never miss an episodeShare with a fellow health center leader who needs to hear this messageHave feedback or a topic request? Jill would love to hear from you! | — | ||||||
| 2/4/26 |  Stop Waiting for Funding Certainty: The Business Model Shift You Need for 2026 | What you'll learn in this episode:Federal funding uncertainty isn't what's actually keeping your health center stuck—it's the business model you've built around it. In this episode, Jill challenges the narrative that FQHCs must be perpetually grant-dependent and shares why the current dysfunction in government might be the catalyst you need to transform your health center's financial foundation.Key topics covered:Why funding instability isn't the real problem facing health centersThe three hidden reasons health centers stay stuck (none involving Congress)How Pureview Health Center went from 62.5% federal funding dependency to just 17%—while serving MORE uninsured patientsThe dangerous mindset that keeps health centers small and mission-limitedWhy treating symptoms instead of solving root problems keeps you in crisis modeThe isolation factor: How operating in silos wastes time and resourcesEpisode highlights:"The real problem isn't funding instability itself. The real problem is that we have built our health centers and our entire business models on a system that was never meant to keep us sustainable.""No margin, no mission. If we don't have the doors open, we can't serve anyone.""If you built your house on a fault line, would the earthquake be the problem or would it be the fact that you built on unstable ground in the first place?"Featured transformation:Jill shares her experience taking over as CEO of what's now Pureview Health Center in Montana—facing a million-dollar deficit, newspaper headlines about layoffs, five years without recruiting a medical doctor, and a 12-month ultimatum from the board. Discover how she turned it around by diversifying revenue and challenging the limiting belief that safety net providers can't be financially thriving.Join the conversation:Jill is hosting a FREE live webinar on Friday, February 6th at 12:00 PM Pacific / 3:00 PM Eastern:"Why Dwindling Grant Money and Government Dysfunction Might Be the Best Thing That's Ever Happened to Your Health Center"This isn't another compliance or grant-writing webinar. It's a strategic conversation about building a business model that doesn't require you to hold your breath every time Congress debates the budget.What you'll get:Stories of four health centers that transformed from grant-dependent to financially thrivingAction steps you can take in 2026 to reduce grant dependencyA new perspective on why this moment of uncertainty is actually your opportunityClick here to register for the free webinar Connect with Jill:Website: jillsteeley.comFQHC CEO Connect Bootcamp: www.fqhc-ceo.comLeadership courses: www.jillsteeley.com/leadershipLeadership style quiz: www.jillsteeley.com/leadershipquizSubscribe to the Community Health Collective Podcast for more strategic insights on building sustainable, mission-driven health centers. | — | ||||||
| 1/28/26 |  Transforming Healthcare Operations with AI: Real Solutions for Real Problems | Transforming Healthcare Operations with AI: Real Solutions for Real ProblemsGuest: Alan Stickler, Head of Technology, Vital InteractionEpisode Length: ~58 minutesEpisode OverviewHealthcare is drowning in operational inefficiencies—sky-high no-show rates, unfilled last-minute cancellations, burned-out staff making endless phone calls, and communication gaps that cost money and compromise patient care. But what if AI could solve these problems in weeks, not years?In this episode, I sit down with Alan Stickler, Head of Technology at Vital Interaction, for an honest conversation about how AI is transforming healthcare operations right now. We skip the hype and dive into practical applications that are reducing costs, improving health outcomes, and giving healthcare teams their time back.Timestamps & Topics Covered[00:00 - 02:15] Opening & IntroductionJill's welcome and request to subscribeWhy this episode matters for healthcare leadersIntroduction to Alan Stickler and Vital Interaction[02:15 - 05:30] Meet Alan Stickler20+ years in technology, 15 in healthcareBackground: US Oncology, McKesson, pharmacy technologyCurrent role: Head of Technology at Vital InteractionMission: Hyper-personalized communication to ease healthcare burden[05:30 - 12:45] Healthcare's Biggest Operational Pain PointsNo-show rates still devastatingly high (especially dental and behavioral health)Last-minute cancellations going unfilledStaff spending entire days making phone callsThe cost of manual communicationPatient experience as everything: Transformational vs. transactional healthcareThe systemic communication breakdown between health centers and patients[12:45 - 20:30] How AI Solves Communication BreakdownTechnology changing rapidly (6-month evolution cycles)AI detecting human vs. voicemail before engaging staffAI agents handling first interactions with full patient knowledge40-60% of communication volume handled automaticallySMS and text conversations for asynchronous engagementReaching patients during off-hours when it's convenient for themStaff freed to focus on complex interactions that truly need human touch[20:30 - 23:15] Where Human Touch Still MattersComplex clinical conversationsEmotional or high-anxiety situationsDecision-making requiring human judgmentOverflow and frustration escalationWhat AI excels at: Coordination, follow-ups, scheduling, education[23:15 - 28:45] Predictive AI & Reducing No-ShowsHow AI predicts which patients are likely to no-showFactors analyzed: Patient history, confirmation timing, scheduling timelineAdvanced factors: Demographics, school schedules, weather patterns, business hoursPredictive analytics explained: 50% = coin flip, 70-80% = worth investingTraining AI models by rewinding historical dataProactive communication the day before and morning of appointments[28:45 - 32:30] Filling Last-Minute CancellationsWhat happens in that critical 60-minute windowAI working through waitlists line-by-line with real-time conversationsEliminating the asynchronous text message problemAutomated matching on appointment type and availabilityThe one-hour hold strategy before returning to staffCreating additional patient touchpoints that improve show rates[32:30 - 42:00] Personalized Patient CommunicationAI-generated videos featuring patients' actual providersBuilding trust in an era of consumer skepticismThe pharmacy case study: Adding pharmacist photo quadrupled engagement (10% to 20-30%)One 2-minute provider recording becomes 40+ customized videosProvider approval required for all AI-generated contentAuthentic desk recordings outperform professional studio videosNot always the provider: Sometimes it's the familiar face at the front deskVideo communication effective across ALL age groups (including seniors)AI adoption understanding has changed dramatically in the last year[42:00 - 49:15] AI Completing Administrative TasksRecalls and reactivations: The biggest burden on staffReminders, confirmations, rescheduling—all automatedCase study: 43% of bookings shifted to after-hours, freeing call center capacityMassachusetts health center: 15,000 monthly letters reduced to 700Multi-language support: Spanish, Portuguese, Creole, and moreReal-time translation for staff chat toolsInstant translation accuracy insightsCommunicating with hearing-impaired and visually-impaired patients[49:15 - 54:30] Impact on Health Outcomes & ROINo-show reduction = better health outcomesFamily Health Center: 20% no-show reduction (14% to 11%) in 3 monthsEdward M. Kennedy Health Center: 47% pediatric reactivation ratePost-procedure education preventing ER escalationsThe "What to Expect When You're Expecting" approach for healthcareROI Timeline: 90-120 days (months, not | — | ||||||
| 1/21/26 |  Recruitment Crisis 2026: Why 94% of Employees Stay When You Do This One Thing | Episode Length: 32 minutesEpisode DescriptionStruggling to recruit and retain top talent at your health center? The solution isn't ping pong tables or pizza Fridays—it's professional development. In this episode, Jill Steeley breaks down why professional development is the most powerful (and underutilized) strategy for building and keeping a high-quality team in 2026.You'll discover the sobering statistics driving today's workforce crisis, the psychology behind why people really leave their jobs, and the five common mistakes executives make with professional development (plus what actually works instead).Whether you're facing high turnover, struggling to fill positions, or watching your best people keep their resumes updated, this episode gives you a strategic framework and actionable steps you can implement this week.What You'll LearnThe real cost of turnover and why nearly half your team is already looking for their next opportunityWhy professional development works when salary bumps and perks fail to retain talentThe three psychological reasons that make professional development a retention game-changerFive critical mistakes most health center executives make with professional developmentA four-step strategic framework for building development pathways that drive retentionFive actions you can take this week to start using professional development as a competitive advantageKey Takeaways"The exit interview tells you why people left, but it doesn't tell you why your best people are still looking."94% of employees would stay at a company longer if it invested in their career development. (LinkedIn's 2024 Workplace Learning Report)People don't just leave for more money. They leave because they feel stuck, because they don't see a future, and because they feel like nobody cares about their career trajectory.Professional development signals investment: When you invest in someone's growth, you're telling them they're worth it and you see a future for them at your organization.You can't build a culture of development if you're not developing yourself. Leaders must model continuous learning.Episode Segments[00:00] IntroductionWhy professional development is your secret weapon in the 2026 talent war[02:15] The Crisis Is RealHealthcare turnover rates, replacement costs, and the shocking statistic about how many of your employees are actively looking right now[08:30] Why Professional Development WorksThe three psychological reasons professional development drives retention and how it transforms your recruitment message[14:00] What Doesn't WorkFive common mistakes health center executives make with professional development (and why most programs fail)[22:45] The Strategic ApproachA four-step framework for creating development pathways that actually drive retention and results[32:00] The CEO Bootcamp ConnectionWhy investing in your own development is essential to building a culture of growth[36:15] Actionable Strategies You Can Start TodayFive practical steps you can implement this week to transform professional development into a recruitment and retention strategy[43:00] Closing ChallengeWhat's one thing you can do this week to start building a culture of development?Resources MentionedLinkedIn's 2024 Workplace Learning Report – 94% of employees would stay longer if invested inGallup Study (2024) – 48% of employed Americans actively searching or watching for opportunitiesCEO Bootcamp – Year-long professional development program for health center executives (enrollment opening soon)Action StepsStart This Week:Conduct Stay Interviews – Ask your team what would make them stay longer and what development opportunities they value mostLaunch a Simple Mentorship Program – Pair experienced staff with emerging talent for monthly one-hour conversationsCreate a Professional Development Budget Line Item – Even a small dedicated budget signals that growth is a priorityPublicize Internal Promotions – Celebrate development success stories to show that growth leads to real outcomesMake Time for Development in Work Hours – Build learning time into the workday so people know it's a real priorityConnect with Jill SteeleyWebsite: www.jillsteeley.comCEO Bootcamp Information: www.fqhc-ceo.comLeadership Academy Courses: www.jillsteeley.com/leadershipSubscribe & ShareIf this episode resonated with you, share it with another health center leader who's struggling with recruitment and retention. Subscribe to the Community Health Collective podcast so you never miss an episode on practical leadership and business strategies for healthcare executives.Ready to invest in your own leadership development? Learn more about the CEO Bootcamp and take your strategic leadership to the next level. www.fqhc-ceo.comAbout the Community Health Collective PodcastThe Community Health Collective podcast delivers practical, actionable leadership and business strategies specifically for healthcare executives and emerging leaders. Hosted by Jill Steeley, each episode tackles the real challenges you face in building teams, driving results, and advancing your career in healthcare leadership. | — | ||||||
| 1/14/26 |  $9K to $40K Monthly: How One Software Automatically Recovers Hidden Revenue for Health Centers | Guest:Howard ArcherCEO, Fix HealthcareITWebsite: www.fixht.comEpisode Description:What if your health center is leaving $9,000 to $40,000 on the table every single month? In this episode, Jill Steeley sits down with Howard Archer, CEO of Fix Healthcare Technology, LLC, to discuss how RetroCAID is helping federally qualified health centers (FQHCs) automatically recover hundreds of thousands—even millions—of dollars annually in retroactive Medicaid reimbursements.Howard shares the shocking reality: 17% of uncompensated encounters become eligible for Medicaid reimbursement within timely filing, but most health centers are missing these opportunities because Medicaid eligibility is constantly changing. One of Jill's clients received a $58,000 check in their first month using RetroCAID—money that would have expired without automated monitoring.Discover how this passive monitoring system works, why it requires zero EHR integration, and how health centers are implementing it in less than 60 minutes with guaranteed results.Key Topics Covered:What is Retroactive Medicaid? [5:30]How Medicaid differs from commercial insuranceWhy patients can be covered 60-90 days retroactivelyThe complexity of Medicaid's fluid eligibility systemThe Problem with Traditional Billing [10:45]Why "spot checking" eligibility misses more than it capturesHow benefit profiles change daily (coverage, payers, benefit scope)The cost of manual monitoring for thousands of encountersHow RetroCAID Works [15:20]Passive monitoring vs. active checkingDaily monitoring of every uncompensated encounter for 365 daysSophisticated algorithms that filter out non-reimbursable claimsReal-time alerts with complete billing informationImplementation Process [24:30]Less than 60-minute phone setupNo EHR integration requiredResults within 48 hoursHow the custom reporting system worksReal Results & Case Studies [30:15]Average monthly recovery: $9,000 to $40,000Annual revenue increases: $120,000 to over $1 million17% of uncompensated encounters become eligibleClient success story: $58,000 first checkThe Business Model [37:45]100% contingency-based (no upfront costs)Month-to-month contracts (cancel anytime)$5,000 guarantee for FQHCsNo setup fees, transaction fees, or hidden costsFuture of Retroactive Medicaid [42:00]Impact of work requirements and Medicaid churnEnhanced outreach tools in developmentText and email automation for patient notificationsRenewal tracking and lapse preventionKey Statistics:✓ 17% of uncompensated encounters become eligible for Medicaid reimbursement within timely filing✓ $9,000 - $40,000 average monthly recovery for FQHCs✓ $120,000 - $1 million+ annual revenue increases✓ 5,000+ healthcare facilities served across 49 states✓ 1/3 of all FQHCs in the country use RetroCAID✓ 48 hours to first results after implementation✓ 60 minutes or less implementation time✓ 13 years in business serving community health centersResources Mentioned:RetroCAID by Fix Healthcare Technology Schedule a free introductory call: www.jillsteeley.com/partnersCompany website: www.fixht.comRetroCAID's $5,000 Guarantee:If RetroCAID cannot increase Medicaid revenue for any FQHC within the first 30-60 days of service, they will donate $5,000 to that facility or any charity of their choice.Jill Steeley's CEO BootcampSeveral participants used RetroCAID's guarantee to fund their bootcamp investmentAbout the Guest:Howard Archer is the CEO of Fix Healthcare Technology, a company he founded to help healthcare facilities navigate the complex Medicaid system. With nearly 30 years of experience in healthcare revenue cycle management, Howard developed RetroCAID after witnessing firsthand the challenges FQHCs face in capturing retroactive Medicaid reimbursements. The software was initially created and tested in an FQHC in Baltimore before launching officially in 2013. Today, Fix HealthcareIT serves over 5,000 facilities across 49 states, including approximately one-third of all federally qualified health centers in the United States.About the Host:Jill Steeley is a former FQHC CEO and leadership consultant who specializes in helping community health centers thrive. Through her coaching, training programs, and trusted partnerships, Jill provides health center leaders with practical strategies and proven solutions to overcome operational challenges and advance their careers. She carefully vets partners like RetroCAID to ensure they deliver measurable value to the health centers she serves.Website: www.jillsteeley.comPartners page: www.jillsteeley.com/partnersEmail: jill@jillsteeley.comTake Action:Ready to see what RetroCAID could recover for your health center?Visit www.jillsteeley.com/partnersClick on RetroCAIDSchedule your free, no-obligation introductory callWithin 48 hours of your 60-minute implementation, see your first resultsQuestions? Contact Jill at jill@jillsteeley.comEpisode Timestamps:[00:00] Introduction and episode overview[02:15] Howard Archer's background and Fix HealthcareIT origin story[05:30] What is retroactive Medicaid and why it matters[08:45] Typical scenario:... | — | ||||||
| 1/7/26 | Navigating the 2025 UDS Report - Changes, Mistakes, and Best Practices | Join Jill Steeley and UDS expert Steve Weinman as they break down everything you need to know about the 2025 UDS report submission. From the history of this critical reporting requirement to the latest changes and common pitfalls, this episode is essential listening for any community health center leader preparing their submission.Steve Weinman - FQHC Consultant and CEO Bootcamp PartnerEmail: sdweinman@fqhc.orgHas completed UDS reports every year since 1984Specializes in helping health centers ensure accurate, compliant submissionsKey Takeaways1. UDS Report History & ImportanceEvolved from Bureau Common Reporting Requirements (BCRR) starting in 1984Became the UDS in 1996Used to report to Congress on how 330 grant funding is spentDirectly impacts your patient targets and funding levels2. Critical 2025 ChangesTable 3B: SOGI data now optional (will be eliminated in 2026)Tables 6A & 7: Minor housekeeping changes to ICD-10 and CPT-4 codesTable 9E: COVID-related revenue lines removedRelatively minor year compared to the major 2026 overhaul coming3. Major 2026 Changes (Start Preparing Now!)Table 4: Managed care utilization reporting ELIMINATED (huge time saver!)Table 5:Service categories renamed (enabling services → patient support services)QI personnel now lumped with IT personnelSelected service detail addendum removedTable 6A: Significant changes including removal of some women's health and dental metricsTable 8A: Complete overhaul - overhead vs. direct costs replaced with salaries/benefits vs. other costsTable 9D: Greatly simplified - retroactive collections eliminated, managed care categories combinedMajor shift: Moving from cash basis to accrual basis reporting4. Most Common UDS MistakesHigh-Impact Errors:Undercounting or overcounting patients (affects funding targets)Miscategorizing staff FTEs on Table 5Not aligning FTEs between Table 5 and Table 8A costsMissing enabling services encountersNot capturing all charges on revenue tablesData Collection Issues:Too many "unknown" entries for race/ethnicity, incomeUndercounting special populations (homeless, migrants, veterans)Poor quality control on data inputFinancial Reporting:Not properly categorizing pharmacy revenueMisaligning costs with FTE allocationNot capturing non-billable service value5. Consequences of ErrorsFunding cuts (must achieve 95% of patient target)Program appears less effective than it isCreates appearance of greater unmet need (invites competitors)Can trigger grant conditionsQuestionable data flags from HRSABest Practices for Accurate SubmissionThroughout the YearRun reports monthly - Don't wait until FebruaryEstablish a cross-functional team - Include clinical, finance, HR, and IT staffAssign one coordinator with authority to engage all departmentsReview data for reasonableness - Does it match what you're seeing clinically?Quality control at data input - Garbage in, garbage outDuring SubmissionStart early - Begin review in January, not February 10thVerify vendor updates - Ensure EHR and reporting tools reflect new requirementsDouble-check FTE allocations - Match Table 5 and Table 8ACapture ALL charges - Not just billable servicesThoughtfully answer HRSA questions - Don't copy/paste generic responsesAfter SubmissionUse as strategic planning tool - Compare year-over-year trendsIdentify operational inefficienciesDocument process improvements for next yearCreate systems to prevent recurring errorsResources MentionedFree UDS Submission GuideDownload at: jillsteeley.com/udsIncludes comprehensive checklist, table-by-table review timeline, common error prevention strategies, internal review template, and sample HRSA response templatesCEO BootcampStarts April 20265-month program focused on patient growth, retention, and revenue diversificationLearn more at jillsteeley.comHRSA ResourcesProgram Assistance Letter (PAL) with 2026 changesdocs.claude.com and support.claude.com for current guidanceKey Quotes"At the end of the day, almost invariably doing these quality things leads to more money because if you're not capturing the data properly, there's a good chance that your billing is not working properly either." - Steve Weinman"Don't let this year's UDS submission become a crisis for everyone. Download that guide, share it with your team, and start your preparation now while you still have time to adjust and get it right." - Jill Steeley"Preventive maintenance is always easier and cheaper than repairs. Work on it every month." - Steve WeinmanAction ItemsDownload the free UDS guide at jillsteeley.com/udsVerify your EHR vendor has implemented 2025 changesEstablish monthly UDS review meetings with cross-functional teamReview the PAL for 2026 changes and begin preparationCheck staff FTE allocations match between Table 5 and Table 8AImplement quality control processes for data entryCompare 2024 vs 2025 submissions to identify trendsConnect With UsJill SteeleyWebsite: jillsteeley.comEmail: jill@jillsteeley.comSteve WeinmanEmail: sdweinman@fqhc.orgNext EpisodeStay tuned for more essential content for community health leaders in January and February!The Community Health Collective Podcast is where community health leaders connect, learn, and thrive together. Subscribe so you never miss an episode. | — | ||||||
| 12/17/25 | Avoiding Costly Legal Mistakes: Essential Risk Management for Federally Qualified Health Centers with Attorney Matt Stevens | In this enlightening episode, we engage with Attorney Matt Stevens to explore the vital topic of risk management within Federally Qualified Health Centers (FQHCs). Stevens, with his extensive background in healthcare law, articulates the myriad legal challenges that these health centers confront, particularly in the domains of employment law and compliance.He elucidates the importance of understanding the unique regulatory landscape that governs FQHCs, emphasizing that a nuanced approach to risk management is essential for safeguarding their operational integrity and financial viability.The discussion further delves into the intricacies of employment-related legal issues, highlighting how outdated practices and inadequate compliance measures can expose health centers to significant liabilities.Stevens advocates for the implementation of comprehensive training programs for staff and the establishment of clear protocols for legal engagement, ensuring that health centers are adequately prepared to navigate legal complexities.This episode not only serves as a critical resource for health center leaders seeking to enhance their risk management frameworks but also inspires a proactive approach to legal compliance that is indispensable for the future of community health.Takeaways:Understanding the intricate compliance landscape of Federally Qualified Health Centers is imperative for risk management.Employment law presents frequent vulnerabilities that leaders must address to mitigate potential litigation risks.Effective contract management requires thorough review processes to prevent overlooked compliance issues and ensure adherence.The dynamic nature of healthcare necessitates ongoing training and education to adapt to evolving legal and regulatory landscapes.Utilizing skilled legal counsel can significantly reduce the risk of costly mistakes in contract negotiations and employment policies.Healthcare leaders must remain vigilant regarding emerging risks, including increased claims and regulatory pressures, as the landscape evolves.Links referenced in this episode:jillsteeley.com/partnershipjillsteeley.com/partnersproviderlegal.com | — | ||||||
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