#44 Customers see internal communication issues
About this episode
Paolo Fabrizio discusses how internal communication issues can impact customer perceptions.
Customers notice what's not working well inside. Paolo Fabrizio shares an eye-opening case of how internal communication issues reflect themselves externally.
People in this episode
Host: Paolo Fabrizio
Topics covered
- internal communication
- customer perception
- business management
- service culture
- organizational issues
More episodes of Customer Service Culture [EN]
- #53 Getting manager and team up-skilled together
- #51 Assumptions that silently kill customer experiences
- #50 Set up your digital customer service priorities now
- #49 5 elements of a winning Customer Culture path
- #48 Are you an emotionally intelligent manager?
- #47 Protect your customer service team from time theft
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