#49 5 elements of a winning Customer Culture path
About this episode
Paolo Fabrizio discusses five key elements essential for developing a successful Customer Culture within organizations.
A growing number of companies have started considering Customer Culture (CC) as a priority. But how can they enhance it, internally and externally? Paolo Fabrizio unveils 5 key ingredients from his successful Customer Culture Academy. Listen and share this episode in your organization.
People in this episode
Host: Paolo Fabrizio
Topics covered
- Customer Culture
- business strategy
- organizational culture
- customer experience
- employee engagement
More episodes of Customer Service Culture [EN]
- #53 Getting manager and team up-skilled together
- #51 Assumptions that silently kill customer experiences
- #50 Set up your digital customer service priorities now
- #48 Are you an emotionally intelligent manager?
- #47 Protect your customer service team from time theft
- #46 What you do when the customer reaches the CEO?
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