#51 Assumptions that silently kill customer experiences
About this episode
Paolo Fabrizio discusses how assumptions can negatively impact customer experiences through a case example of team collaboration failures.
Picture this: 2 teams of the same company are working together. All of a sudden, a lack of information generates extra delivery times, efforts and costs...why did it happen and how can you prevent it? Paolo Fabrizio reponds sharing a first hand case example.
People in this episode
Host: Paolo Fabrizio
Topics covered
- customer experience
- team collaboration
- information sharing
- delivery times
- cost management
More episodes of Customer Service Culture [EN]
- #53 Getting manager and team up-skilled together
- #50 Set up your digital customer service priorities now
- #49 5 elements of a winning Customer Culture path
- #48 Are you an emotionally intelligent manager?
- #47 Protect your customer service team from time theft
- #46 What you do when the customer reaches the CEO?
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