About this episode

Paolo Fabrizio discusses the importance of emotional intelligence for customer service managers and shares practical scenarios.

If you're a customer service manager, being emotionally intelligent is the super skill you need to strengthen day by day in every conversation you have - in person or digital they be. Paolo Fabrizio shares two hands-on scenarios. Do any of them sound familiar to you?

People in this episode

Host: Paolo Fabrizio

Topics covered

• emotional intelligence
• customer service
• management skills
• communication
• professional development

More episodes of Customer Service Culture [EN]

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