#53 Getting manager and team up-skilled together
From Customer Service Culture [EN] by Paolo Fabrizio
May 5, 2026 · 12 min
About this episode
Paolo Fabrizio discusses the benefits and drawbacks of up-skilling both managers and their teams together, supported by real case examples.
Some organizations just focus on short term trainings with partial results. Others instead get both the manager and their team up-skilled together: Paolo Fabrizio share the pros and cons of them with real case examples.
People in this episode
Host: Paolo Fabrizio
Topics covered
- manager training
- team development
- up-skilling
- organizational training
- case studies
Keywords
- manager training
- team up-skilling
- organizational development
- training effectiveness
- case examples
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