#53 Getting manager and team up-skilled together
About this episode
Paolo Fabrizio discusses the benefits and drawbacks of up-skilling both managers and their teams together, supported by real case examples.
Some organizations just focus on short term trainings with partial results. Others instead get both the manager and their team up-skilled together: Paolo Fabrizio share the pros and cons of them with real case examples.
People in this episode
Host: Paolo Fabrizio
Topics covered
- manager training
- team development
- up-skilling
- organizational training
- case studies
More episodes of Customer Service Culture [EN]
- #51 Assumptions that silently kill customer experiences
- #50 Set up your digital customer service priorities now
- #49 5 elements of a winning Customer Culture path
- #48 Are you an emotionally intelligent manager?
- #47 Protect your customer service team from time theft
- #46 What you do when the customer reaches the CEO?
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