#50 Set up your digital customer service priorities now
About this episode
Paolo Fabrizio discusses the importance of setting customer service priorities and shares a case study highlighting the consequences of delayed decisions.
As a manager you have to make more and frequent decisions than ever. That's why setting up customer service priorities has become a critical skill: Paolo Fabrizio shares an eye-opening case where two postponed key decisions led to a pricy consequence.
People in this episode
Host: Paolo Fabrizio
Topics covered
- digital customer service
- management decisions
- customer service priorities
- case study
- business consequences
More episodes of Customer Service Culture [EN]
- #53 Getting manager and team up-skilled together
- #51 Assumptions that silently kill customer experiences
- #49 5 elements of a winning Customer Culture path
- #48 Are you an emotionally intelligent manager?
- #47 Protect your customer service team from time theft
- #46 What you do when the customer reaches the CEO?
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