#47 Protect your customer service team from time theft
About this episode
Paolo Fabrizio discusses the issue of time theft in customer service teams and shares insights from his training sessions.
Time theft or withdrawal is an issue affecting many customer service teams' productivity and relationships. Nevertheless it often has silent symptoms...that's why Paolo Fabrizio shares an eye-opening example taken from his recent training & up-skilling sessions.
People in this episode
Host: Paolo Fabrizio
Topics covered
- customer service
- time theft
- productivity
- team management
- training
More episodes of Customer Service Culture [EN]
- #53 Getting manager and team up-skilled together
- #51 Assumptions that silently kill customer experiences
- #50 Set up your digital customer service priorities now
- #49 5 elements of a winning Customer Culture path
- #48 Are you an emotionally intelligent manager?
- #46 What you do when the customer reaches the CEO?
Explore listener stats, chart rankings, contacts and more on the Customer Service Culture [EN] podcast page.