#45 The new balance after a rollercoaster AI year
About this episode
Paolo Fabrizio discusses the changes in customer service operations following a transformative year in AI.
Especially in customer service operations, some organizations are changing their approach after experiencing a rollercoaster AI year. Because they have now more mature visions and goals. Listen to Paolo Fabrizio's insights and...two missing links!
People in this episode
Host: Paolo Fabrizio
Topics covered
- customer service
- AI
- organizational change
- business strategy
- maturity in goals
More episodes of Customer Service Culture [EN]
- #53 Getting manager and team up-skilled together
- #51 Assumptions that silently kill customer experiences
- #50 Set up your digital customer service priorities now
- #49 5 elements of a winning Customer Culture path
- #48 Are you an emotionally intelligent manager?
- #47 Protect your customer service team from time theft
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