#46 What you do when the customer reaches the CEO?
About this episode
The episode discusses how to handle customer complaints that escalate to top management, including the CEO.
In customer service it’s normal getting some complaints. What happens instead if the customer vents his frustration towards your top management or even the CEO? Paolo Fabrizio shares a case example where many departments worked together, but...[🎧 listen more]
People in this episode
Host: Paolo Fabrizio
Topics covered
- customer complaints
- CEO involvement
- interdepartmental collaboration
- customer service
- management response
More episodes of Customer Service Culture [EN]
- #53 Getting manager and team up-skilled together
- #51 Assumptions that silently kill customer experiences
- #50 Set up your digital customer service priorities now
- #49 5 elements of a winning Customer Culture path
- #48 Are you an emotionally intelligent manager?
- #47 Protect your customer service team from time theft
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