Dental Unscripted | Getting into Ownership and Practice Management Insights
by Michael Dinsio & Paula Quinn | Dental industry coaches & Education leaders
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On the show
Recent episodes
Dental Practice Finances: The SBA Express Loan That Funds $350K in 2 Weeks
May 27, 2026
32m 06s
Setting Up a Dental Practice Entity: LLC/PLC, S-Corp & Tax Election Explained!
May 1, 2026
35m 08s
Does Your Team Thinks You’re Rich! Sharing the Practice's Numbers with Your Team
Apr 20, 2026
38m 54s
First 3 Steps to Getting REAL Dental Practice GROWTH (2 Minute Drill)
Apr 17, 2026
2m 25s
Dental Practice Management: The 3-Step Leadership Framework
Apr 6, 2026
42m 35s
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| Date | Episode | Description | Length | ||||||
|---|---|---|---|---|---|---|---|---|---|
| 5/27/26 | Dental Practice Finances: The SBA Express Loan That Funds $350K in 2 Weeks | Dental practice finances just got a serious upgrade. Bert Smith, SVP of Healthcare Lending at Live Oak Bank - the #1 SBA lender in America, reveals the brand-new SBA Express Loan: up to $350,000 in working capital, funded in 2-4 weeks, with no real estate collateral required.Whether you're buying a dental practice, navigating a startup that didn't ramp the way you planned, or carrying high-interest debt that's killing your cash flow, this conversation rewrites everything dentists think they know about SBA lending. Hosts Michael Dinsio and Paula Quinn dig into why SBA is NOT just the backup plan when big banks say no — and how the new Express program changes the financing game for dental practice owners.⏱ KEY MOMENTS:03:50 - What the SBA Actually Is (And Why Dentists Should Care)06:45 - Why Dental Practice Financing Is Different From Every Other Industry11:55 - The SBA 7(a) Loan & 75% Government Guarantee Explained14:00 - Preferred Lender vs. Generic SBA Bank: Why It Matters18:00 - The Real Truth About SBA Loans for Buying a Dental Practice23:10 - NEW: SBA Express Loan — $350K in Working Capital25:30 - Express Loan Terms: 10-Year, No Prepayment, No Real Estate Lien26:30 - How Struggling Startups Use Express Loans to Get Back to Profitability29:20 - 680 FICO Minimum & Express Loan Qualification Rules30:10 - Why Dental-Specific SBA Lending Beats Credit Unions💡 WHAT YOU'LL LEARN:✓ How the SBA 7(a) program lets banks approve deals big banks reject✓ Why 100% real estate financing is available for existing practice owners✓ How dental practice owners can consolidate credit card debt with SBA Express✓ When pro forma underwriting helps new dental practice owners qualify✓ How to recognize the difference between a "fairway" loan and an SBA opportunity🔗 RESOURCES & LINKS:🏦 Live Oak Bank (Healthcare Lending): https://www.liveoakbank.com🦷 Next Level Consultants — Dental Practice Coaching & Consulting: https://nxlevelconsultants.com🎙 Dental Unscripted Podcast: https://dentalunscripted.com📲 Instagram: @dentalunscripted📢 ENJOYING DENTAL UNSCRIPTED?If this episode helped you think differently about dental practice finances, please rate and review on Apple Podcasts.It's the single biggest way to support the show and help more dental practice owners find these conversations.Subscribe and follow for weekly episodes on dental practice ownership, acquisitions, startups, and the business of dentistry.#DentalPracticeFinances #BuyingADentalPractice #SBALoans #DentalUnscripted #DentalPracticeOwnership #DentalBusinessPRODUCTION INFORMATION:© 2026 Dental Unscripted. All rights reserved.The content provided in this video is for informational purposes only and does not constitute legal, financial, or tax advice. Always consult with a qualified professional regarding your specific situation. | 32m 06s | ||||||
| 5/1/26 | Setting Up a Dental Practice Entity: LLC/PLC, S-Corp & Tax Election Explained! | Choosing the wrong entity structure before buying or starting a dental practice can cost you valuable time. Most dentists don't find out until it's crunch time on a deal or they talk to an attorney about it. Thats why Tyler Jones of Helsell Fetterman joins Mike Dinsio and Paula Quinn to break down everything dental practice owners need to know about entity formation. From the LLC vs. S-Corp confusion to the exact timing for startups and acquisitions. This is the stuff you should know to talk to a CPA or attorney before you start filing online. 3:57 LLC vs. S-Corp: What's the actual difference? 5:11 Why most dentists should start as an LLC (not S-Corp) 7:00 PLLC vs. LLC: Does your state require it? 15:06 Startups: Exactly WHEN to form your entity 20:20 Acquisitions: Why timing is more accelerated than you think 18:03 Can you reuse your old LLC from associate days? 22:28 Who should form your entity - Attorney, CPA, or DIY? 26:14 What entity formation actually costs (and what to bundle) 29:00 Operating agreements and EINs: What you need and when 31:56 Partnerships & multi-practice: When these rules change entirelyKEY TAKEAWAYS:✅ Your LLC and your S-Corp election are two separate things, most dentists confuse them ✅ In most states, LLC and PLLC are functionally the same, just a naming distinction ✅ For acquisitions, form your entity early, deals now close in 30-60 days, not 90-120 ✅ Reusing an old associate LLC is possible, but a fresh start usually wins with banks ✅ DIY entity setup is possible, but fixing mistakes costs far more than doing it right ✅ Your entity costs only ~$70/year to renew, don't let timing anxiety paralyze you ✅ Always have your operating agreement and EIN ready, banks and landlords will askABOUT THE GUEST:Tyler Jones, Attorney, Helsell FettermanDental and veterinary practice transaction specialistNationwide entity formation, acquisition, and startup legal servicesBased in Washington State; serves dental professionals across the countryWorks alongside dental-specific CPAs and advisors on complex deal structures🔗 Connect with Tyler: https://www.helsell.com/helsell-attorney/tyler-jones/CONNECT WITH MIKE & PAULA:Michael Dinsio, MBA and Paula Quinn, BSDH are the founders of NEXT LEVEL CONSULTANTS, a dental-specific advisory firm that guides dentists through practice acquisitions, startups, and operational growth. If you're serious about ownership, they're the team you want in your corner. https://nxlevelconsultants.comFOLLOW DENTAL UNSRIPTED:https://dentalunscripted.comInstagram: https://www.instagram.com/dentalunscripted/ Facebook: https://www.facebook.com/nxlevelconsultants/🔔 Subscribe for new episodes on: ✔ Dental practice acquisitions & startups ✔ Practice ownership finances and legal strategy ✔ Tax planning and entity structure for dentists ✔ Team building, operations, and profitability ✔ Real talk from dental industry experts#DentalUnscripted #BuyingADentalPractice #DentalStartup #DentalPracticeOwnership #DentalBusiness #PracticeAcquisition #DentalEntrepreneur #DentalPodcast #DentistPodcast #DentalManagement | 35m 08s | ||||||
| 4/20/26 | Does Your Team Thinks You’re Rich! Sharing the Practice's Numbers with Your Team | Dental Practice Management | Dental Practice Growth | Running a Dental PracticeStop hiding the scoreboard and wondering why your team isn't winning. Learn how to transition from a stressed boss to an intentional CEO by leveraging the power of financial transparency with Mike Dinsio and Paula Quinn.EPISODE OVERVIEW In this episode of Dental Unscripted, Mike Dinsio and Paula Quinn tackle one of the most controversial topics in dental practice ownership: Should your team know the numbers? If you’ve ever felt like you’re carrying the financial weight of the practice alone while your team operates in manual chaos, this conversation is for you. Mike and Paula break down why keeping your dental practice metrics a secret is actually killing your positive team culture and how sharing the "why" behind the data can transform your staff into high-level producers.WHAT YOU'LL LEARNWhy 9 out of 10 owners fail to share numbers (and what it’s costing them)The Gen Z Factor: Why "purpose" is the primary driver for the new workforceDental practice management hacks for daily huddles that actually move the needleThe 3x Wage Rule: How to determine if your hygiene department is truly profitableWhy your case acceptance is likely stuck at 39% and how to fix itTracking "Active Perio" vs. "Old Perio" to ensure a high standard of careFront office goals: Chasing $30 insurance claims vs. filling the scheduleKEY TAKEAWAY Numbers are just a story of how well you are caring for your patients. When you give your team a scoreboard, you turn a job into a mission, eliminating dental practice challenges and driving financial success in dentistry.WORK Michael and Paula at NEXT LEVEL CONSULTANTSWebsite: https://www.nxlevelconsultants.comInstagram: https://www.instagram.com/dentalunscriptedYouTube: https://youtu.be/Xqs6V67yGWQSTAY CONNECTED TO DENTAL UNSCRIPTED: dental practice management, dental practice growth, running a dental practice, dental industry insights, dental practice metrics, hygiene revenue, dental case acceptance, dental practice ownership, dental consulting, dental coach, how to run a dental practice, dental leadership, dental team culture, dental office coach, dental profitability.PRODUCTION INFORMATION© 2026 Dental Unscripted | Next Level Consultants. All rights reserved.Disclaimer: The information provided in this video is for educational and entertainment purposes only and does not constitute legal, financial, or clinical advice. | 38m 54s | ||||||
| 4/17/26 |  First 3 Steps to Getting REAL Dental Practice GROWTH (2 Minute Drill) | 3 Steps to Getting REAL Dental Practice GrowthAre you tired of stalled revenue, team turnover, and managing your clinic based purely on a "feeling"? Discover how to transform your clinic into a highly profitable, self-managing business. In this episode of Dental Unscripted, Mike Dinsio and Paula Quinn break down the exact leadership framework required for real dental practice growth. Practice owners can no longer rely on the outdated model of simply clocking in and treating patients; today, you must establish a structured business foundation to succeed.In this episode, we break down the three critical steps to stopping revenue leaks and empowering your team:Step 1: Team Agreements. Establish clear behavioral and cultural expectations first, so your entire team commits to a unified practice vision and a positive attitude.Step 2: Job Descriptions. Stop the "we all do it" mindset that leads to forgotten tasks. Assign single-point accountability for specific tasks—like schedule auditing or insurance verification, to ensure one exact employee owns the outcome.Step 3: Systems. An assigned task without dedicated time is not a system. Learn how to provide the specific tools and proactive time blocks required for your team to execute their jobs properly.Only after you have these three elements in place can you successfully hold employees accountable, close the 20% operational gap that costs practices thousands, and objectively determine if you need to get a toxic employee off your "energy bus".Ready to take the next step? Reach out to Next Level Consultants for a no-obligation, low-pressure call that delivers a practice review/analysis. It's a fresh perspective on your practice's metrics and performance!Michael Dinsio & Paula Quinn hosts of Dental Unscripted founded NEXT LEVEL CONSULTANTS. Get more info about the services they offer dentists helping them startup – buy – run and successful dental practice! https://nxlevelconsultants.com/contact | 2m 25s | ||||||
| 4/6/26 | Dental Practice Management: The 3-Step Leadership Framework | Practice Management | Leadership in Dentistry | Dental Team Optimization Stop team frustration and master accountability with Mike and Paula. Michael Dinsio and Paula Quinn break down the true meaning of leadership in this solo episode of Dental Unscripted, revealing why you can no longer just "hang a shingle" and only focus on clinical care. You'll discover how to transition from simply running a dental practice to leading a successful dental business, and learn an actionable four-step framework to achieve true team accountability.What You'll Find Out: • The critical difference between merely managing and exhibiting true leadership in dentistry. • How to establish clear culture agreements and detailed job descriptions for peak dental practice efficiency. • Why broken systems, rather than bad employees, are often the real root of poor dental practice operations. • The exact steps to hold your dental teams accountable without resorting to micromanagement.This Podcast Covers:Perfect for Dental practice owners, startup dentists, and anyone focused on strengthening dental practices, improving their dental business, and navigating the complex practice ownership journey.Key Takeaways: You cannot hold your team accountable without first setting clear expectations, defining job descriptions, and building reliable systems. Stop relying on "feelings" to manage your staff, and start taking intentional, strategic steps to lead your practice to the next level of growth and profitability.🔗 Special Promotional Offer and Connect: Connect with Next Level Consultants to book a coaching call with Mike and Paula: https://nxlevelconsultants.comStay Connected to Get More Topics Covered by Dental Unscripted: practice management, leadership in dentistry, dental practice ownership, running a dental practice, dental team optimization, dental business, how to run a dental practice, dental industry advice, dental practice efficiency, dental practice operations, dental practice challenges, dental consulting, strengthening dental practices, dental entrepreneurship, dental startup, dental unscripted | 42m 35s | ||||||
| 3/23/26 | Dental Practice Finances: The 401(k) Strategy Every Owner Needs to Know | Dental practice finances investment hack using 401 (k) – Shelter up to $83K/year in taxes while building real wealth as a dental practice owner.Most dental practice owners treat the sale of their practice as their retirement plan. That's a costly mistake. Caitlin Bryan, Wealth Management Lead at Cain Watters & Associates, breaks down how a well-structured 401(k) is the single most powerful dental financial planning tool available and how nine out of ten times, it pays for itself entirely through tax savings.From the 3% Safe Harbor rule to the backdoor Roth IRA strategy, Caitlin gives dental entrepreneurs a clear roadmap to build wealth during ownership, not just at the exit. Whether you're running a dental startup or deep into practice ownership, this episode delivers the dental practice financial tips that top producers actually use.01:03 - Why dental practice finances get ignored at startup03:44 - Cain Watters & Associates: 40 years of dental business expertise07:39 - The core case for a 401(k) in dental practice management10:00 - Getting your team enrolled: eligibility rules explained13:30 - 3% Safe Harbor: the owner's shortcut to unlimited deferrals17:00 - How much can you actually save? ($72K–$83K/year breakdown)19:40 - Gusto vs. custom plan: what dental entrepreneurs are missing24:30 - Buying a dental practice? Here's what happens to the seller's plan27:56 - Traditional vs. Roth for high earners: the backdoor strategy37:00 - Warning: don't make your practice sale your only retirement plan🔗 Get your FREE 401(k) proposal from Cain Watters & Associateshttps://go.cainwatters.com/l/467721/2026-03-20/lrx9y🔗 Learn more about the practice ownership journey here on the podast:https://dentalunscripted.com💼 Guest: Caitlin Bryan | Cain Watters & AssociatesWealth Management Lead, 17 years dental industry financeCain Watters & Associates specializes in dental CPA services, tax strategy & investmentsFound this episode valuable?Subscribe to Dental Unscripted on Apple Podcasts and Spotify so you never miss an episode built specifically for dental practice owners.⭐⭐⭐⭐⭐ Leave us a 5-star review on Apple Podcasts, it takes 30 seconds and helps more dentists find the show.Join the conversation on Instagram: @dentalunscriptedConnect with Michael Dinsio & Paula Quinn founders of Next Level Consultants: https://nxlevelconsultants.com | 41m 55s | ||||||
| 3/10/26 | Why 80% of Dental Marketing Fails & How to Avoid Spending More on Google Ads Than Necessary | Dental Marketing | Practice Management | Practice Ownership JourneyStop wasting money on dental marketing that doesn't convert. Cisco Adler from Digital Rain reveals the silent killer of your Google Ad budget and how to turn it around. In this interview, Mike Dinsio and Paula Quinn sit down with Cisco Adler, owner of Digital Rain, to discuss the business of dentistry and high-performance dental marketing strategies. Cisco reveals why 80% of dental marketing fails and shares an actionable framework for dental practice's to follow.What You’ll Find Out in this Episode:Why sending ad traffic to your dental practice website is a conversion killer.The "Error Gap" in Google’s AI that causes successful dental practice owners to lose money.Why a $100 cost-per-call is a standard benchmark for dental practice growth.How "Message Matching" on specialized landing pages increases dental practice revenueThe truth about "Free Implant" scams and protecting your dental business reputation.Why 80% of your dental marketing ROI is determined by your front desk team.Special Guest on Today’s Show:Cisco Adler brings 17 years of dental industry experience, specializing in Google Ads and conversion-optimized landing pages. As the founder of Digital Rain, he has managed high-competition campaigns across several verticals to drive positive ROI. Connect with Digital Rain: https://massiveconversion.com/Perfect for Dentists Who:Are current dental practice owners, startup dentists, anyone focused becoming an owner and growing a dental practice, dental practice operations, dental practice financials, and dental practice management.Key Takeaway:The real value of new patients comes from "message-matching" your ads to specialized landing pages that solve a patient’s specific problem. Stop chasing impressions & clicks and start converting those leads! Stay Tuned for More Topics Covered on Dental Unscripted:dental marketing, practice management, dental business, practice ownership journey, dental practice efficiency, dental practice growth, dental consulting, business of dentistry, successful dental practice, growing a dental practice, dental practice revenue, dental entrepreneurship, running a dental practice, dental industry advice, dental solutions.Show Hosts:🔗 Work with Next Level Consultants: https://nxlevelconsultants.com/resources/dental-podcast/🎙 More Episodes: https://dentalunscripted.comDisclaimer and All Rights Reserved:This podcast explores the business, leadership, and clinical realities of modern dentistry. Through candid conversations with practice owners, clinicians, and industry professionals, we focus on operations, patient experience, team development, and long-term practice growth. The podcast is intended for educational and informational purposes only. Guest perspectives are their own and do not constitute endorsements or recommendations by the hosts or their affiliated businesses. Hosts and guests may discuss a wide range of experiences, tools, and approaches used in dental practices across the industry. | 49m 57s | ||||||
| 3/9/26 |  Don't Quit Your Day Job! The Reality, Month-by-month in a Dental Practice Startup (2 Minute Drill) | Dental Startup Financials | Dental Practice Income | Don't Quit Your Associate Job Year one of a dental startup pays $80K–$100K in profit. Mike Dinsio of NX Level Consultants breaks down why keeping your associate job is the cheat code most dentists ignore.Mike Dinsio breaks down the real financial picture of a dental startup's first year, and why the numbers might surprise everyone. This episode breaks down exactly what to expect month by month, why most dentists make a costly income mistake in the first 90 days, and how to protect your household income while your startup builds momentum.Get the Startup eBook here:https://nxlevelconsultants.com/wp-content/uploads/2026/02/Starting-Up-E-Book.pdfWhat we cover: • Why dental startups realistically generate $80K–$100K profit in year one, and why that's actually workable • The associate income strategy that bridges the gap between startup profit and your current salary • What your patient schedule actually looks like in months one through six (hint: it's not what you're used to) • Why the hygiene cycle is the real turning point, and what changes when it kicks in at month six • The month-by-month emotional arc of a startup and how to stop month three from breaking you • Why quitting your associate job early is the #1 mistake new startup owners make • How to manage income expectations without sacrificing your family's financial stabilityKey Takeaway: Most dentists think startup ownership means an immediate income drop they can't survive. It doesn't — if you keep working while you build. Your associate income is the bridge. Your startup is the investment. Run both, and year one becomes a lot less scary.Working with Michael Dinsio and NEXT LEVEL CONSULTANTS:https://nxlevelconsultants.com/dental-practice-ownership/starting-a-dental-practice/Stay Connected for More Topics Covered on Dental Unscripted: dental startup financials, dental practice income, associate dentist income, dental startup profit, dental practice ownership, how to start a dental practice, dental startup advice, dental practice first year, dental associate job, dental startup timeline, dental practice growth, dental consulting, NX Level Consultants, startup dentist, dental practice revenue, hygiene cycle dental, dental entrepreneur, dental business strategy, practice ownership journey, dental startup mistakes, dental income planning, dental practice profitability, running a dental practice | 2m 30s | ||||||
| 3/4/26 |  Location Is Everything When Starting a Dental Practice From Scratch (2 Minute Drill) | Is a dental practice startup actually scary? or is it just the zip code? Let me explain... In this episode, we break down why location is the single biggest factor separating a million-dollar start from a slow, and painful grind. I've seen the real numbers, I've helped startups in those market. Here is the honest truth about what happens when you plant your flag in the wrong place. If you're considering a startup, and want a practice that grows to over 1 million in the first 3-4 years this is the conversation you need to have before you get started.GET THE eBOOK "Starting Up" https://nxlevelconsultants.com/wp-content/uploads/2026/02/Starting-Up-E-Book.pdfLet us know if you have any more questions, I will be happy to help. https://nxlevelconsultants.com/dental-practice-ownership/starting-a-dental-practice/ | 2m 25s | ||||||
| 2/27/26 | Debunking the Scary Dental Practice Startup | Here's How to Survive the First 6 Months | Dental Startup | Starting a Dental Practice | Dental Practice OwnershipStartups aren't scary! Business ownership is scary. The SECRET to making it even scarier... pick the wrong location, hire the wrong team size, get the wrong lending strategy. Mike Dinsio & Paula Quinn dismantle the #1 myth killing dentists' ownership dreams.Michael Dinsio, MBA and Paula Quinn, BSRDH of Next Level Consultants break down exactly why dental startups fail and how their clients have launched million-dollar practices in a year. From location strategy and payroll traps to lease negotiation and lending, this episode gives you a proven 5-step framework for dental practice startup success without gambling your financial future.What You'll Find Out: • Why your startup location is worth more than your marketing budget combined • The $40K/month payroll mistake 90% of startup dentists make before month 3 • How to clear $80K–$100K in profit your very first year (and what kills it) • Why keeping your associate job is the most underrated startup strategy • The lease and lending structures top 1% startup dentists use to stay cash-flow positive • What months 1–6 really look like and how to survive the "Valley of Death" • The exact staffing model Paula recommends for day-one operationsPerfect for: Dentists considering a startup, dental associates ready for ownership, practice management consultants, and anyone focused on dental practice profitability, dental startup tips, and growing a dental practice without financial ruin.Key Takeaway: The scary part of a dental startup isn't the risk — it's not knowing the rules. Mike and Paula hand you the playbook that transforms "terrifying" into "totally doable," giving you the confidence to stop waiting and start owning.Hosts of the Show:🔗 Work with Next Level Consultants: https://nxlevelconsultants.com/resources/dental-podcast/🎙 More Episodes: https://dentalunscripted.comStay Tuned for More Topics Covered on Dental Unscripted: dental startup, starting a dental practice, dental practice ownership, dental startup tips, dental practice profitability, practice ownership journey, dental practice finances, dental practice management, dental business, buying a dental practice, dental practice growth, dental entrepreneurship, dental startup advice, dental practice expenses, running a dental practice, dental practice leadership, dental coaching, dental industry, dental consulting, practice acquisition, dental financial planning, dental teams, dental practice efficiency, profitability in dentistry, dental careerDisclaimer and All Rights Reserved:This podcast explores the business, leadership, and clinical realities of modern dentistry. Through candid conversations with practice owners, clinicians, and industry professionals, we focus on operations, patient experience, team development, and long-term practice growth. The podcast is intended for educational and informational purposes only. Guest perspectives are their own and do not constitute endorsements or recommendations by the hosts or their affiliated businesses. Hosts and guests may discuss a wide range of experiences, tools, and approaches used in dental practices across the industry. | 34m 48s | ||||||
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| 2/13/26 | Ownership Journey Foundations : How Team "Role Clarity" Drives Practice Revenue | Dental Practice Growth | Dental Practice Management | Dental Startup Avoid the "hot mess" and dental practice management confusion. Learn how specific job descriptions eliminate errors and drive revenue with Mike Dinsio and Paula Quinn. In this episode, Michael Dinsio and Paula Quinn break down the essential role of job descriptions in dental practice operations. They reveal why missing the "eggs and butter" of daily tasks leads to empty schedules and how to hold your team accountable through clear dental management strategies.Why job descriptions are the "predictability" your team needs in a reactive environment.How to avoid the $100k working capital drain caused by poor insurance verification and late statements.The "Startup vs. Established" shift: Redefining roles as your dental business scales.Why the front office is the engine of your practice revenue and patient acquisition.Strategies for cross-training and floaters to survive the modern labor market.Using KPIs and quarterly check-ins to replace "blah blah" meetings with actual results.Perfect For:Startup dentists, practice owners looking to scale, and anyone focused on dental practice efficiency, dental team optimization, and long-term practice growth.Key Takeaway:The domino effect of poor roles is the #1 reason practices fail to grow. Transition from being just a "doer" to a leader by being intentional with your team's responsibilities and priorities.Stay Connected to Get More Topics Covered by Dental Unscripted:dental practice growth, dental practice management, dental startup, dental practice operations, practice ownership journey, dental business, dental practice efficiency, dental management, running a dental practice, dental industry advice, dental solutions, profitability in dentistry, dental practice tips, how to run a dental practice, business of dentistry, dental team optimization, dental coach, practice management insights, successful dental practice, dental industry experts.Connect With Next Level Consultants:Website: https://nxlevelconsultants.com YouTube: https://www.youtube.com/@DentalUnscriptedFacebook: https://www.facebook.com/nxlevelconsultants/Instagram: https://www.instagram.com/nxlevelconsultants/This podcast explores the business, leadership, and clinical realities of modern dentistry. Through candid conversations with practice owners, clinicians, and industry professionals, we focus on operations, patient experience, team development, and long-term practice growth. The podcast is intended for educational and informational purposes only. Guest perspectives are their own and do not constitute endorsements or recommendations by the hosts or their affiliated businesses. | 39m 47s | ||||||
| 2/6/26 |  Why AR's Could Ruin Your First 90 Days After Buying a Dental Practice (2 Minute Drill) | Thinking about buying a dental practice? Before you close the deal, you need to understand the truth about accounts receivable (ARs) that most brokers won't tell you. In this episode NEW EDITION of Dental Unscripted - 2 Minute Drill, Mike Dinsio breaks down the hidden challenges of dental practice acquisition, specifically, the chaos that happens when you don't buy the ARs or when sellers continue billing post-close. Why patient AR is drastically different (and riskier) than insurance ARHow to value accounts receivable during dental practice acquisition negotiationsThe critical steps to protect yourself if you don't purchase the ARsPost-close collection strategies that prevent front office chaosWhy you should negotiate a 90-day payment holdback with sellersHow to avoid starting your ownership journey by threatening collectionsWhether you're working with buyer rep / dental consulting professional or navigating practice ownership on your own, this episode provides essential dental practice financial tips and practical advice for running a dental practice successfully from day one.Free Resource: Download our comprehensive guide "5 Things That WILL Happen Post-Close & How to Prepare for a Successful Transition" at https://nxlevelconsultants.com/wp-content/uploads/2026/02/Buyers-Rep-eBook.pdfPerfect for dentists considering practice acquisition, dental entrepreneurs, and anyone in the dental industry looking to strengthen their dental practice operations and avoid costly mistakes during the buying process.Keywords: buying a dental practice, dental practice acquisition, dental consulting, practice management, dental practice financials, owning a dental practice, dental entrepreneurship, dental business, financial advice for dentists, dental practice operations | 2m 23s | ||||||
| 2/5/26 | #1 Reason for a Lawsuit Post Close - When Buying A Dental Practice *Listen Before Buying* | Accounts Receivable | Dental Practice Acquisition | Dental BillingStop the post-sale cash flow crunch. Learn how to navigate the "hot mess" when transitioning ARs. Protect your new practice from the #1 cause of post deal lawsuits. We discuss with billing expert Stafani Sandoval, Front Office Consultant at NEXT LEVEL CONSULTANTS.Episode OverviewIn this episode, hosts Mike Dinsio and Paula Quinn sit down with Stafani Sandoval, to break down the technical chaos of accounts receivable during a dental practice acquisition. We reveal why brokers often avoid the truth about AR's and the value and how a "First In, First Out" (FIFO) software default can accidentally drain your working capital within the first 30-60 days of ownership.What You’ll Get From This Episode:The #1 Lawsuit Trap: Why AR disputes are the primary reason for post-sale litigation and how to avoid them.7 Payment Streams: How to track everything from virtual credit cards and EFTs to CareCredit and merchant services.The 90-Day Cash Hack: A strategic framework for holding seller funds to subsidize your initial practice cash flow.Software Hacks: Technical tips for Dentrix and Open Dental to ensure accurate provider allocation post-close.Neutral Party Solutions: Why a third-party biller eliminates the "loyalty conflict" between your new team and the old seller.Patient vs. Insurance AR: How to value different aging buckets during your final negotiations.Perfect For: Acquisition buyers, and anyone focused on practice transitions, and dental practice ownershipSpecial Guest on Today's Show: Stefani Sandoval brings years of specialized dental billing experience to the table. As the Front Office Consultant & Billing Department Manager at Next Level Consultants, she manages outsourced revenue cycles for hundreds of acquisitions, startups, and private practice owners across the country. Connect with Stafani: https://nxlevelconsultants.com/front-office-support/remote-dental-billing/ Key Takeaway:The transition of money is the most volatile part of a dental sale. Success isn't just about clinical production; it’s about mastering the meticulous tracking of every dollar to ensure your business remains profitable from the moment you take the keys.Stay Connected to Get More Topics Covered by Dental Unscripted: accounts receivable, dental practice acquisition, dental billing, dental practice management, practice transition, dental cash flow, dental lawsuits, buying a dental practice, dental broker secrets, dental financial tips, next level consultants, michael dinsio, paula quinn, startup dentist, dental entrepreneurship . | 41m 00s | ||||||
| 1/15/26 | The DSO Partnership Playbook in 2026 | Why DSOs Aren't Always the Highest Bidder | In the current dental market, DSOs (Dental Support Organizations) have shifted their acquisition strategies to mitigate financial exposure, a move described as "de-risking". This shift has significant implications for dentists looking to sell their practices, particularly regarding how much cash they receive at the closing table.The End of the "Heyday"Previously, dental transitions were often "home runs" for sellers, who could expect to receive significantly more at closing than they would from a private buyer. During the "fast and furious" pre-COVID era, money was cheap, and private equity-backed groups were buying practices aggressively.However, this market has undergone a correction:Vanishing FOMO: The "Fear Of Missing Out" that drove sellers has largely disappeared as market conditions have tightened.Expensive Capital: Money is no longer "cheap," causing private equity funding to dry up for many groups.Margin Pressures: Rising costs for hygienists and dental assistants have squeezed profit margins, making it harder for DSOs to service debt.DSOs are now focusing on de-risking by pushing more of the transaction's financial risk onto the selling doctor.Decreased Cash at Closing: While sellers used to expect roughly 80% of the enterprise value in cash at closing, that figure has frequently dropped to between 50% and 60%.Rollover Equity Risks: A larger portion of the practice value is being held back as equity in the parent company. Attorneys note that some DSOs have recently informed partners that their internal shares currently have "zero value".Stock-Based Earn-Outs: Future payouts (earn-outs) that were previously paid in cash are now often being structured as 50% cash and 50% stock.Unique Holdbacks: Buyers are implementing new types of holdbacks, such as those for Accounts Receivable (AR), that were not common in previous yearsShifting Payout StructuresDSOs are now focusing on de-risking by pushing more of the transaction's financial risk onto the selling doctor.Decreased Cash at Closing: While sellers used to expect roughly 80% of the enterprise value in cash at closing, that figure has frequently dropped to between 50% and 60%.Rollover Equity Risks: A larger portion of the practice value is being held back as equity in the parent company. Attorneys note that some DSOs have recently informed partners that their internal shares currently have "zero value".Stock-Based Earn-Outs: Future payouts (earn-outs) that were previously paid in cash are now often being structured as 50% cash and 50% stock.Unique Holdbacks: Buyers are implementing new types of holdbacks, such as those for Accounts Receivable (AR), that were not common in previous years.Increased Retention RequirementsTo further de-risk the acquisition, DSOs are requiring sellers to stay on as providers for longer periods.Clinical Stability: A practice is considered a safer acquisition as long as the seller remains on-site to maintain patient and team stability.Longer Commitments: While three-year stay-on periods were standard, many DSOs now require five-year commitments from the selling doctor.Team Continuity: DSOs fear that if the owner leaves too soon, the dental team—and the patients—will follow.The Private Buyer AdvantageBecause DSOs are offering less cash upfront and requiring longer work commitments, the gap between corporate and private offers has narrowed. Private practice buyers now have a solid chance to compete by appealing to the seller's desire to protect their staff and legacy, offering a simpler transition compared to complex DSO equity structures. | 42m 41s | ||||||
| 1/8/26 | Dental Practice Valuation Secrets: A Broker’s Tell All - What Buyers Are Actually Paying For | Buying a Dental Practice | Selling a Dental Practice | Dental Practice Acquisition Stop gambling with your retirement. Learn why 7 separate DSOs just told partners their shares are worth zero and how to protect your equity in the current market correction with titans Ali Oromchian and David Cohen. In this episode, Michael Dinsio and Paula Quinn sit down with dental attorneys Ali Oromchian (DM Counsel) and David Cohen (Cohen Law Firm, PLLC) to discuss the shifting dental industry. As the era of "cheap money" vanishes, our guests reveal how DSOs are de-risking by offering less cash at closing and pushing more risk onto dental practice ownership through complex rollover equity. What You'll Find Out:DSO Red Flags: How to spot clinical interference and financial opacity before signing an LOI. Equity Realities: Why "rollover equity" can plummet to zero and how to evaluate recapitalization. Vetting Secrets: The "Random Call" strategy for performing true due diligence on potential buyers. Market Correction: Why cash at closing has dropped from 80% to 50-60% in current dental transitions. Private Advantage: How individual dentists can outmaneuver DSOs when buying a dental practice. Special Guests:Ali Oromchian, JD, LL.M., co-founder of DM Counsel, specializes in dental transitions and employment law, providing expert dental industry advice to thousands of practitioners. David Cohen, JD, founder of Cohen Law, is a leader in dental practice acquisition and high-stakes DSO partnerships across the East Coast. Connect at: https://www.dmcounsel.com and https://cohenlawfirmpllc.com/Key Takeaway:DSO partnerships are no longer a guaranteed "home run." Success in the modern practice ownership journey requires moving past FOMO to conduct rigorous, data-driven due diligence on your future partner's EBITDA and operational support. Perfect for: Startup dentists, established owners planning a 7-figure exit, and anyone focused on dental practice financial tips and strengthening dental practices. Stay Connected to Get More Topics Covered by Dental Unscripted:buying a dental practice, dental business, dental consulting, dental industry, dental practice acquisition, dental tips, dentist journey, dental practice management, selling a dental practice, dental startup, dental practice financials, dental practice revenue, running a dental practice, dental industry advice, dental solutions | 44m 35s | ||||||
| 12/18/25 | The Painful Truth About HR & Documentation | Dental Practice Operations | Is your team running the show while your grinding away to pay the bills? In this episode, Mike Dinsio, MBA and Paula Quinn, BSDH sit down with Jill Hasselman to expose the silent killers in dental ownership. If you are afraid to correct staff or rely too much on an outdated and generic employee handbook, you are exposing yourself to risk. This episode breaks down the exact dental practice operations needed to protect your license, fire toxic staff safely, and finally sleep at night. Stop being held hostage and avoid toxic situations. And why the "Document or Didn't Happen" strategy prevents lawsuits from sinking your practice.WHAT YOU'LL LEARN• Why "borrowing" a colleague's handbook is actually legal suicide for your practice.• The psychological "Popup" trick that stops employee tardiness immediately.• Why fighting unemployment claims often triggers expensive wage and hour lawsuits.• How to document performance issues without being a "jerk."• The "Document or Die" framework: Why if it isn't written down, it didn't happen.• Understanding the massive gap in EPLI insurance that leaves most dentists exposed.PERFECT FOR: Dental practice owners feeling held hostage by their staff, dental startup doctors establishing culture, and anyone seeking dental entrepreneur advice on navigating labor laws and dental teams.SPECIAL GUEST Special Guest on Today’s Show: Jill Hasselman is the Chief Growth Officer for HR for Health. With nearly 12 years of experience protecting doctors, she specializes in customized HR compliance and software solutions specifically for the dental industry. HR for Health was founded by an employment attorney to help doctors prevent lawsuits before they happen.🔗 Connect with HR for Health: https://www.hrforhealth.comKEY TAKEAWAY Consistency is your best defense. HR isn't just about following rules; it's about regaining your freedom. By implementing consistent documentation and state-specific policies, you stop being a hostage in your own business and build a dental practice culture that respects your leadership.STAY CONNECTED FOR MORE INFO ON: dental practice management, dental business, dental team optimization, dental practice leadership, dental practice operations, running a dental practice, dental practice ownership, dental startup, dental hr, dental entrepreneur advice, dental practice challenges, dental industry insights, dental practice protection, dental leadershipDENTAL UNSCRIPTED:Website: https://nxlevelconsultants.com/resources/dental-podcast/WORKING WITH MICHAEL & PAULA:Michael Dinsio, MBA and Paula Quinn, BSDH are dental practice consultants specializing in startups, acquisitions, and practice management optimization. Their proven frameworks help dentists navigate ownership, improve profitability, and build sustainable practices everywhere! Website: https://nxlevelconsultants.comFacebook: https://www.facebook.com/nxlevelconsultants/Instagram: https://www.instagram.com/nxlevelconsultants/PRODUCTIONDental UnscriptedHosted by Mike Dinsio, MBA & Paula Quinn, BSDH©2025 NEXT LEVEL CONSULTANTS. All Rights Reserved. | 41m 15s | ||||||
| 12/1/25 | How Dental Practices Are Losing New Patient Opportunities w/ Voicemails & Sticky Notes | Stop letting outdated front office practices like unchecked voicemails and messy sticky notes cost your dental practice thousands in lost new patients. Richard May of Mango Voice reveals how implementing an AI receptionist and standardized notes solves the massive 35% missed call crisis facing the average practice.In this interview episode of Dental Unscripted, hosts Mike Dinsio and Paula Quinn talk to Richard May about the future of dental VoIP systems and how Mango Voice uses AI to capture leads and streamline front-office operations. This discussion is critical for any dental startup or established practice focused on reducing overhead and achieving higher profitability in dentistry.What You’ll Learn to Boost Your Dental Practice Revenue:• The painful truth: The average dental practice is still missing around 35% of their calls.• Why voicemails are "dying"; only 27% of missed calls actually leave a message, and they are typically less than fifteen seconds long.• How the Margo AI receptionist converts missed opportunities by engaging callers in conversations longer than three minutes 92% of the time.• How AI Notes standardize conversation summaries (eliminating the need for sticky notes) and log them directly into your Practice Management Software (PMS).• Gaining powerful call analytics, including a score (positive/negative/neutral) and transcripts, to coach your team on phone skills.• Why Mango Voice provides free phone numbers and service for dental startup credentialing, avoiding critical upfront costs.• Insights into the future of AI in dentistry, focusing on outbound solutions like recall scheduling and insurance verification.Guest Expert: Richard May from Mango Voice. Richard discusses how Mango Voice offers comprehensive voice over IP (VoIP) service, hardware, and innovative AI components designed specifically to enhance the front office experience for dental practices. His company is dedicated to solving real problems in the dental industry by focusing on efficiency and support, not replacement.00:30 Introduction to Mango Voice: VoIP, Overheads, and Startup Solutions 07:23 Eliminating Sticky Notes: AI Notes, Standardization, and Multilingual Support12:32 The 35% Missed Call Crisis: Why Voicemail Is Failing vs. AI Receptionist Margo18:28 Automation and Team Support: Front Office Burnout & In-Efficiencies26:33 The Visual Advantage: A "Drag-and-Drop" Call Funnel & New Marketing Funnel Tracking34:28 Shark Byte Prediction: The Future of AI in Outbound Motions (Recall & Verification)Dental startup owners and Established dentists seeking lower front office overhead, dental entrepreneurship focused on lead capture, and anyone interested in dental software and new technology solutions that fight front office burnout.Links: 🔗 Learn more about Mango Voice:https://get.mangovoice.com/nextlevelconsultants🎙️ Subscribe to Dental Unscripted: https://dentalunscripted.com/#sign-upABOUT THE HOSTS:Mike Dinsio and Paula QuinnTogether focus on consulting the practice ownership journey. Their podcast covers vital aspects of a practice's lifecycle, including starting up, buying, and running a successful dental practice. They are the founders of NEXT LEVEL CONSULTANTS. FInd out more about working with them here: https://nxlevelconsultants.comTopics Explored on This Podcast: dental practice management, AI receptionist, dental VoIP, dental business, growing a dental practice, dental software, dental practice hacks, dentist tips, future of dentistry, profitability in dentistry, dental startup, dental ownership, dental solutions, missed calls, sticky notes, front office burnout, dental industry, dental practice revenue, business of dentistry, dental accounting strategies, phone systems, practice management | 37m 15s | ||||||
| 11/30/25 | How Top DSOs Get 8x ROI in their Hygiene Department w/ AI Perio Charting | AI Perio Charting achieves 8x ROI in 30 days with voice-activated technology. Shelley Mendoza reveals how Denti AI eliminates manual charting, reduces hygienist burnout, and boosts production.Voice-activated AI technology is transforming dental practice management by solving the periodontal charting crisis that's plagued hygienists for decades. Shelley Mendoza, VP of Enterprise Solutions at Denti AI with 25+ years of clinical and DSO experience, shares how practices complete full perio charts in 3-5 minutes instead of 20-30 minutes while achieving unprecedented financial returns. Discover how automated staging, grading, and clinical documentation are reducing overtime costs, improving insurance claims approval rates, and keeping hygienists in the profession longer.02:21 The periodontal charting problem costing dental practices money 04:02 Voice-activated AI perio charting: complete charts in 3-5 minutes07:07 Training and implementation: navigational commands for hygienists 08:00 Achieving 8x ROI within first 30 days of implementation 10:24 Automated staging and grading eliminates manual calculations 14:18 Ergonomics and cross-contamination solutions for dental hygiene 16:22 AI scribe technology: real-time clinical documentation 17:56 Auto-charting integration with practice management software 19:13 Financial impact: reducing overtime and improving staff retention 21:42 Insurance claims approval through visual documentation 24:32 Future of dentistry: AI transformation predictions for next 2 yearsSubscribe to Dental Unscripted on Apple Podcasts and Spotify for weekly insights on dental practice ownership, technology implementation, and business growth strategies. Leave a 5-star review on Apple Podcasts to help more dental professionals discover actionable solutions for their practices. Join our community on Instagram @dentalunscripted and share your biggest takeaway from this episode!Related Episodes:Dental AI Phone Management Systems: https://share.transistor.fm/s/c50703caCloud Software Integration Strategies: https://share.transistor.fm/s/8cb6cee9Staff Retention Solutions for Dental Practices: https://share.transistor.fm/s/bc7c1cc2Discussion Questions for Engagement:What percentage of your hygiene appointments currently include full periodontal charting?How much overtime are your hygienists working to complete clinical documentation?What's your current insurance claims approval rate for periodontal therapy?How has technology adoption impacted staff retention in your practice?What AI solutions are you currently considering for your dental practice?RESOURCES & LINKS:Denti AI Demo: https://denti-ai-demo.gr-site.com/Contact Shelley Mendoza for exclusive Dental Unscripted listener demos and special pricingVISIT NEXT LEVEL CONSULTANTS: https://nxlevelconsultants.comExpert dental practice consulting for startup, acquisition, and practice optimizationDental Unscripted: https://dentalunscripted.comWeekly episodes on practice ownership, management, and growth strategies | 31m 00s | ||||||
| 11/28/25 | Successful Dental Practice Secrets - AI Imaging Software Boosts 40% Higher Case Acceptance | Discover how AI-powered imaging boosts case acceptance by 40% and transforms patient education with Pearl AI's Jared PoVey. Mike Dinsio and Paula Quinn sit down with Jared Povey, Senior Partner Executive at Pearl AI, to explore how artificial intelligence is revolutionizing dental practice management and patient care. Founded by dentists for dentists, Pearl AI represents the future of dentistry—where technology enhances clinical accuracy, eliminates missed diagnoses, and dramatically improves case acceptance.What You'll Learn:Why AI color-coding transforms gray X-rays into powerful patient education tools that boost case acceptanceHow top dental practices use AI as a "$50k hygienist that never calls out" for quality controlThe "trust but verify" approach that helps dentists maintain consistency even during end-of-day fatigueWhy 35+ years of clinical experience still benefits from AI's second set of eyesHow Pearl AI catches pathologies, fractures, and decay that human eyes miss—especially at 4 PM on FridayThe critical difference between dentists who adopt AI versus those who get left behindReal-world implementation: training, team adoption, and integrating AI into daily workflowWhy "dentists using AI will replace those who don't" in the next 2-3 yearsJared PoVey brings a dental software platform founded by dentists and built by practicing clinicians. Pearl AI's technology applies cutting-edge artificial intelligence to imaging softwares, helping thousands of practices improve diagnostic accuracy, case acceptance, and patient communication. The company was founded by an AI entrepreneur whose second company brought machine learning to dentistry after consulting with his dentist father.🔗 Learn more with a DEMO: https://pearl-ai-demo.gr-site.com/00:00 Introduction to Shark Bite Week 02:42 What is Pearl AI? Company Background 08:42 Why AI for X-rays? The Patient Education Problem 14:15 Case Acceptance: 40% Improvement with Color-Coding 19:30 Trust But Verify: AI as Quality Control 26:53 Addressing False Positives & Clinical Judgment 29:30 Future of Dentistry: Who Gets Left Behind? 32:22 Training & Implementation for Dental Teams 34:40 Final Thoughts: AI Won't Replace You, But...KEY TAKEAWAY:The business of dentistry is evolving faster than ever. AI isn't replacing dentists—it's creating two categories: dentists who leverage AI for speed, efficiency, and accuracy, and those who fall behind. This episode provides the exact framework for successful dental practice owners ready to adopt dental software that delivers measurable ROI while improving patient outcomes.RESOURCES:📍Learn more with a Pearl AI DEMO: https://pearl-ai-demo.gr-site.com📍 Next Level Dental Consultants: https://nxlevelconsultants.com 📍 Dental Unscripted Podcast: https://dentalunscripted.com💬 Subscribe to Dental Unscripted on Apple Podcasts and Spotify ⭐ Leave a Review on Apple Podcasts—it helps other dental professionals find the show! 📧 Join our community of dentists mastering practice ownershipRELATED EPISODES:Torch Dental: Cut Supply Ordering by 64%Future of Dental Technology SeriesDental Practice Management Best PracticesDISCUSSION QUESTIONS:How comfortable are you with AI analyzing your clinical diagnoses?What's your biggest barrier to adopting new dental software in your practice?Have you experienced the "4 PM fatigue" factor in diagnosis accuracy?How do you currently handle patient education for complex treatment plans?MORE PODCAST TOPICS:dental practice management, dental software, future of dentistry, dental practice growth, AI in dentistry, dental technology, successful dental practice, dental practice tips, dentist tips, dental industry, practice management, how to run a dental practice, dental consulting, business of dentistry, dental entrepreneurship, dental career, dental practice challenges, case acceptance, patient education, dental imaging technology, x-ray diagnosis, profitability in dentistry | 34m 37s | ||||||
| 11/26/25 | Is Supply Ordering Costing You Thousands? We Have an Answer. | Dental supply ordering is broken. Practices waste up to 10 hours weekly navigating multiple catalogs, tracking inconsistent SKU numbers, and paying wildly different prices for identical products **even in the same commercial building** 😳 Jordan Levitas, (Torch Dental Strategic Partnerships), exposes the hidden practices of dental supply distribution channels. Torch Dental has flipped the script on dental supply procurement and demonstrates how AI-powered technology is even revolutionizing supply management for modern dental practices.RESOURCES & LINKS:Torch Dental:Schedule a Demo (mention Dental Unscripted for special benefits)https://torch-demo.gr-site.com/00:00 Welcome to Dental Shark Bite Week: AI & Technology Series01:03 Introducing Jordan Levitas from Torch Dental02:58 What is Torch Dental? The All-in-One Dental Supply Platform Explained04:38 The Middleman Problem: Why Dental Supply Ordering is Antiquated06:22 Creating Your Custom Inventory Dashboard for Staff Turnover08:14 Consolidating All Suppliers in One Place (Not Substituting Yet)09:01 Finding Substitutes: Testing Quality Products at Half the Cost10:10 Paula's Reality Check: Supply Ordering Time Drain in Real Practices11:22 Tag Systems vs. Modern Tech: How Practices Track SKU Numbers12:00 The SKU Number Scam: Why Every Distributor Creates Different Codes13:50 Universal SKU Matching: How Torch Translates All Distributor Catalogs15:20 The 4-Factor Algorithm: Shipping Speed, Price, Availability, Cost17:20 Price Transparency Shock: Same Building, Different Prices Explained19:02 How Torch Gets Lower Prices: Volume + Technology = Savings20:40 Replacing Tech, Not Staff: Freeing Your Team for Productive Work22:18 Ordering Direct from Distributors Without the Sales Rep Markup24:00 The Amazon Fresh Analogy: Multi-Supplier Cart Optimization25:25 Cart Breakdown: How Orders Ship from Multiple Manufacturers27:00 Optimization Logic: Prioritizing Speed, Savings, and Availability29:10 Authorized vs. Unauthorized Distributors: Protecting Your Practice30:45 Product Liability Risk: Why Manufacturer Backing Matters32:12 AI Features: Predicting Supply Needs Before You Run Out33:28 Smart Inventory: Torch Learns Your Ordering Patterns Over Time35:10 Why Technology Adoption is Critical for Competitive Dental Practices37:20 Overcoming the Learning Curve: Short-Term Pain, Long-Term Gain38:28 Exclusive Next Level Consultants Partnership BenefitsNext Level Consultants:Website: https://nxlevelconsultants.comExpert dental practice consulting for startup, acquisition, and optimizationRelated Episodes:AI Phone Systems for Dental Practices (Shark Byte Week) Reducing Overhead in Your Dental Practice by Outsourcing BillingHow AI is changing the World and the Dental Industry (Shark Byte Week)SUBSCRIBE TO THE CHANNEL:Subscribe to Dental Unscripted for weekly insights on practice ownership, financial planning, technology adoption, and building thriving dental businesses. New episodes every week featuring industry experts, proven strategies, and actionable advice.⭐⭐⭐⭐⭐ Rate 5 stars on Apple Podcasts or Spotify - If this episode helped you identify supply chain savings!💬 Join the conversation: What's your biggest supply ordering challenge?Tag us Leave a comment @Instagram https://www.instagram.com/dentalunscripted/Watch the LIVE streams on YOUTUBE, LinkedIn, Facebook📧 Newsletter: Get episode summaries, exclusive tips, and industry updates delivered weekly at https://dentalunscripted.comHASHTAGS:#DentalSupplies #TorchDental #DentalPracticeManagement #DentistryBusiness #PracticeEfficiency #DentalTechnology | 39m 22s | ||||||
| 11/25/25 | A Dental Receptionist That Generates Additional $65K Monthly | Ok, You Got Us She's AI | Adrian, CEO of My Social Practice, reveals how AI agent "Annie" converts 1/3 of missed dental calls into scheduled appointments BOOM 💥Generating an extra $5K-$65K a month in more revenue per practice.How you might ask? Well dental practices are still missing 75-250 calls a month, 30% of which being new patients who #1. Rarely leave voicemail (80% hang up). #2. Adrian shares how ChatGPT's breakthrough enabled his team to build an AI receptionist that answers calls 24/7#3. They are also good at scheduling patients into your PMS#4. Cam handle complex conversations without sounding too robotic.KEY TAKEAWAYS:✅ Average dental practices miss 75-250 calls monthly, with 30% being high-value new patients (discover the solution at 9:00)✅ 80% of callers don't leave voicemail—they just move to the next practice on Google (learn why at 35:20)✅ AI agents convert 50-70% of missed calls into full conversations with proper training (see how at 25:12)✅ Smaller practices generate $5-8K monthly, while busy practices see $65K+ in new revenue from AI scheduling (data at 38:02)✅ Outbound AI calling for hygiene recare achieves 5-8% conversion—matching human performance without staff time (details at 41:52)✅ Front desk teams need sales training, not just dental experience—AI never forgets the script (training framework at 16:31)✅ The future: GEO (Generative Engine Optimization) replaces traditional SEO as ChatGPT captures search traffic (predictions at 45:03)ABOUT OUR GUEST:Adrian - CEO, My Social PracticeFounded My Social Practice in 2009 as early dental social media pioneerExpanded to full-service dental marketing: SEO, ads, websites, reputation managementDeveloped "Annie" AI agent—currently deployed in 200+ dental practicesExpert in dental marketing, AI implementation, and practice revenue optimization🔗 Learn More About Annie: https://www.mysocialpractice.comABOUT THE HOSTS:Michael Dinsio, MBA and Paula Quinn, BSDH empower dental professionals to master practice ownership through proven systems for startups, acquisitions, and operational excellence. Website: https://nxlevelconsultants.com Instagram: https://www.instagram.com/nxlevelconsultants/ Facebook: https://www.facebook.com/nxlevelconsultants/🔔 Subscribe ⭐ Leave a review: Your feedback helps dental professionals discover strategies that transform their practices.💬 Join the conversation on our LIVE Streams: https://www.youtube.com/channel/UCsstfKdLw7yVdFj7eG0vRxA/Dental Unscripted:Website: https://dentalunscripted.comAll Episodes: https://dentalunscripted.comYouTube: https://www.youtube.com/@DentalUnscriptedRELATED EPISODES:Shark Bite Week Episode 1: Tim Rich explains AI FundamentalsLearn the foundational concepts of artificial intelligence and how it's impacting all industries before diving into dental-specific applications.Dental Practice Marketing StrategiesExplore comprehensive approaches to attracting new patients through digital channels.Outsourcing in Dental PracticesPaula and Mike discuss when and how to outsource administrative tasks to improve efficiency and reduce overhead. | 49m 50s | ||||||
| 11/24/25 | AI in Dentistry: Solving Dental Practice Challenges & Revolutionizing Practice Management | Tim Rich reveals how AI dental claims automation achieves 80% approval rates and predicts voice-interface PMS by 2028!AI pioneer Tim Rich shares insider knowledge from building insurance claim automation systems and explains how dental practices can leverage artificial intelligence today—not five years from now. Discover why traditional PMS systems like Dentrix and Eaglesoft are built on outdated technology, how new technology is automating front office workflows, and what practice owners must know about the coming AI transformation.Rich breaks down the knowledge imbalance between insurance companies processing claims with AI versus dental offices still relying on manual entry. Learn about future plans to use AI to reduce aging AR, improve claims validation. Find out what Tim's predictions are for future developments and prepare your practice to integrate with medical-dental data exchange coming within the next two to three years.TIMESTAMPS:00:00 Introduction: Shark Bite Week and AI in Dentistry 01:06 Why Dental Practices Are Already Behind on AI 04:14 Tim Rich's Background: From Advertising to AI Pioneer 08:09 Insurance Claims Project: Inside the 80/20 Rule 12:10 The Knowledge Imbalance Costing Dental Practices Money 14:13 Go Dental AI: Automating Claims Like a Human 18:02 Aging AR Problems and Revenue Cycle Solutions 22:32 Large Language Models vs Traditional Software 24:28 Probabilistic Thinking: How Modern AI Actually Works 27:00 Teaching AI to Use Your Fridge (and Your PMS) 30:10 Go Dental's Approach: Reading Screens Like Humans 34:36 Why Big PMS Systems Are Built on Dead Technology 38:45 The Integration Problem: Dentrix, Eaglesoft & Innovation 42:11 2028 Predictions: Two Major Changes Coming 44:49 Centralized Patient Data Exchange Is Inevitable 45:44 Automated Clinical Analysis: Beyond Perio Charting 48:04 Medical-Dental Integration Through AI 52:00 The Mouth-Body Connection Healthcare MissedGuest Contact: Tim Rich - AI Developer & Dental Technology Consultant Connect on LinkedIn: linkedin.com/in/timrich-aiSubscribe to Dental Unscripted Get bi-weekly episodes on practice ownership, emerging technology, financial planning, and operational excellence.Leave a Review: Help fellow practice owners discover actionable dental business insights. Your 5-star review on Apple Podcasts helps us reach more dentists navigating the ownership journey.Next Level Consultants: Work with hosts Michael Dinsio, MBA & Paula Quinn, BSDH for practice acquisition, startup guidance, and operational consulting. Website: https://nxlevelconsultants.com Dental Unscripted Podcast: Website: https://dentalunscripted.com All Episodes: https://dentalunscripted.com YouTube: https://www.youtube.com/@DentalUnscripted | 54m 57s | ||||||
| 11/13/25 | The Ultimate Guide to Dental SEO: Custom Strategies That Actually Work for Growing Your Practice | Dental SEO | Dental Marketing | Dental Practice GrowthStop wasting money on overgeneralized dental marketing packages. This episode reveals how successful dental practice owners are dominating Google Maps, driving new patients, and growing their dental practice revenue with custom SEO strategies.Mike Dinsio and Guido Tabano (CMO, Market My Market) break down dental practice management secrets that actually work for startup dentists and established practices alike.What You'll Learn:Why Google Maps drives 40% of new patients (and how to dominate it)The fatal flaw in $500-$1,500 dental SEO packagesHow to check if your marketing company is plagiarizing your contentGeo-specific strategies that target YOUR community (not generic advice)Why website aesthetics don't matter to Google rankings (but this does)The 5 most-visited pages patients check before calling your dental practiceReview strategy secrets: Why 30 reviews can outrank 300Blog content that converts vs. content that wastes moneyFor Dentists Ready to Scale: Whether you're starting a dental practice, buying a dental practice, or running a dental practice that's plateaued, this episode gives you the dental practice tips and dental industry advice to compete and win.Guest Expert: Guido Tabano brings 20+ years of marketing experience, now applying enterprise-level strategies to dental practices. His company optimizes 2,000+ Google Maps locations with market-specific digital marketing.Key Takeaway: The business of dentistry has changed. Consumer behavior drives patient acquisition. This episode gives you the exact framework for dental practice financial tips, dental marketing strategies, and achieving big results.Perfect for: Dental startup owners, dentists frustrated with current marketing, dental entrepreneurs, DSO operators, and anyone focused on dental practice growth and profitability in dentistry.🔗 Get Free Market Analysis: https://MarketMyMarket.comTopics: dental seo, dentist seo, dental marketing, google maps optimization, dental practice revenue, growing a dental practice, dental consulting, dental solutions, how to run a dental practiceRatings & Reviews - easy to do! Help us out 🙏 ⭐️⭐️⭐️⭐️⭐️ Show Hosts: Michael Dinsio & Paula Quinn our founders of NEXT LEVEL CONSULTANTS dental practice consulting firmCheck them out on their website - https://nxlevelconsultants.com00:00 Introduction & Welcome02:18 Meet Guido Tabano05:56 What is SEO? Search Engine Optimization07:24 Market Specific Approach: Why Location Matters10:17 Google Maps: The Foundation of Dental Marketing12:49 Addressing Package Pricing Trap from Marketers18:18 Content Strategy: What Google Actually Wants19:06 Website Aesthetics vs Function: What Google Wants21:08 Consumer Online Behavior Patterns in Dental Marketing23:23 Dentistry as Retail: Accept It or Fight It25:20 What Makes Market My Market Different | 38m 03s | ||||||
| 10/30/25 | Ditch the Scarcity & Unlock Abundance : Dental Business Management Mastery Hack | In this essential episode of Dental Unscripted, co-hosts Michael Dinsio and Paula Quinn dive into a highly relevant topic for every dental practice owner: the scarcity mindset versus the abundant mindset.They break down how a scarcity mindset (a constant feeling of "not enough" resources, time, or money) can cripple you as a business owner and a person. This mindset often leads to short-term decisions focused on survival rather than long-term growth. Paula shares her personal experience of living in scarcity while running her own practice, sacrificing growth by trying to do all the roles herself.Learn how to shift to an abundant mindset, which is focused on possibility, trust in growth, and long-term thinking. Michael and Paula discuss:The Impact of Scarcity: How fear of loss affects critical decisions, from hiring employees to joining insurance networks.The Role of Strategy and Metrics: The importance of basing big decisions on metrics and proper ROI rather than just "gut feeling" to enable confident leaps of faith.Leadership and Language: Why the dentist must be the leader and visionary of the practice, using positive, abundant language that inspires the team instead of projecting fear and negativity.Bet on Yourself: A powerful reminder that the patient pool is big enough and that no one is better to bet on than yourself to lead your practice to exponential growth.Stop treading water and start focusing on growth! Get the unscripted truth on why a change in mindset is the first step toward building the dental practice and legacy you've always wanted.4:00 Scarcity Mindset Defined5:18 Abundance Mindset Defined13.31 Behavior Style & DISC assessment17:18 Decisions Based on Dollar Amounts21:55 The Cost of Running a Dental Business25:50 Look at the Numbers & Plan for an ROI29:01 Negative Communication Patterns35:24 Leadership & Goal SettingReview us 🙏 ⭐️⭐️⭐️⭐️⭐️ on Apple Podcasts or Spotify 🎧 - Your feedback helps us bring more unscripted & valuable content to your practice and other on the ownership journey! WATCH LIVE ON YOUTUBEhttps://www.youtube.com/@dentalunscriptedAbout Mike & PaulaMichael Dinsio and Paula Quinn are Dental Practice Consultants who care! You can partner with them to turn around and supercharge your practice. Learn more about what they can do for you here: https://nxlevelconsultants.com/ | 42m 34s | ||||||
| 10/16/25 | Facing Your Fears & Submitting an LOI - Breaking Down Initial Offers When Buying a Dental Practice | This episode reveals the buyers’ fears (e.g., Paula Quinn's journey and how she worried about being “stuck” with a bad practice or uncovering hidden issues). We also explore the sellers’ excitement mixed with impatience. Phil Hoover notes that sellers’ feel a relief and joy after receiving an offer, but this is just the beginning. Phil also mentions that both parties can use that anxious energy in a positive way in order to work together on a successful transition. The buyer overcoming fear and the seller wanting to make a deal. We discuss how the LOI sets up the entire process and determines the path forward for both parties moving from anxiety to confidence! The LOI’s Pivotal Role: Dive into why the Letter of Intent is essentially a kick-off of a seamless dental practice transition, shaping the journey for both buyers and sellers. A Buyer’s Emotional Ride: Paula Quinn opens up about her nail-biting apprehension with uncertainties looming while signing an LOIInside the Seller’s Mind: Phil Hoover discusses the seller’s emotional highs and lows throughout the transition process.The Good Faith Tightrope: Explore the delicate balance of commitment vs good faith and why swift decisiveness is critical. What Buyers Must Know: Uncover the insights buyers "need to know" focusing on production reports, financials, and clinical focus making a more confident offer without getting lost in the details. The Broker’s Balancing Act: Phil shares how brokers can juggle multiple offers, and prioritize the dentist's character over cash, focusing on the ones that foster fairness and a good understanding of how the office does dentistry in order to ensure a win-win for all. Deal-Breakers vs Opportunities: Get actionable tips to stand out to brokers in order to navigate the “hard” truths after signing the LOI, turning challenges into opportunities! 0:00 Intro/Music4:56 What is the LOI - Letter of Intent6:55 The Buyer's Perspective8:57 The Seller's Perspective10:50 Involving Professionals (Broker & Buyer Rep)13:56 You Can Backout of An LOI16:09 What Do Buyer's Need to Know UPFRONT!22:36 Working With A Broker on a Deal25:13 The Buyer's Good Faith & Expectation28:53 Broker's Only Deal with One Buyer32:32 Communicating with a Broker36:12 How to Approach Working with a Broker | 39m 38s | ||||||
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