How An Emotional Connection Can Drive Customer Loyalty
From Digital Hospitality by Shawn P. Walchef
June 1, 2026 · 32 min · Episode 641
About this episode
Bart Berkey discusses the importance of emotional connections in driving customer loyalty within the hospitality industry.
Bart Berkey, founder of Most People Don’t and former Ritz-Carlton executive, shares why hospitality is ultimately about making people feel seen.
People in this episode
Host: Shawn P. Walchef
Guest: Bart Berkey
Topics covered
- customer loyalty
- emotional connection
- hospitality
- business strategy
- entrepreneurship
Keywords
- customer loyalty
- emotional connection
- hospitality
- Bart Berkey
- Ritz-Carlton
Mentioned in this episode
Organizations: Most People Don’t, Ritz-Carlton
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