Hotel bars (and what indie bars can pick up) with Alex Happy Gilmour & Ross Blainey

About this episode

Sam Bygrave discusses the nuances of hotel bars with guests Alex Gilmour and Ross Blainey, exploring their unique characteristics and challenges in the hospitality industry.

Hey bartendery types! On this episode of Drinks At Work, Sam Bygrave speaks to Alex Gilmour & Ross Blainey about the nuances of hotel bars, focusing on their unique characteristics, the importance of local flavors, and the challenges faced in the hospitality industry. The speakers share their experiences and insights on creating memorable bar experiences, the role of customer service, and the differences between hotel bars and indie bars. They also discuss the expectations of luxury clientele and how to navigate entitlement in high-end settings.

People in this episode

Host: Sam Bygrave

Guests: Alex Gilmour, Ross Blainey

Topics covered

• hotel bars
• indie bars
• hospitality industry
• customer service
• luxury clientele

Keywords

• hotel bars
• indie bars
• hospitality
• customer service
• luxury clientele

Mentioned in this episode

Organizations: Drinks At Work, Boothby Media

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